Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,205 total complaints in the last 3 years.
413 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a survey back in April, requested a physical card. The amount was for $135. I never received a card. I checked for months and it was never sent. I followed up months later in and called in October. Sago did not respond to emails sent. When I called they said they sent something, (which they did not.). Anyways they said they would credit my account, fine whatever, just pay me as its October. I waited for five weeks and then they finally give me a $135 credit. Ok good, but its six months later!!! I went to reimbursement to get a virtual card and now there NOT paying it out!Six months later and they still wont pay it! No wonder they have so many complaints. Can anyone help please and just provide me my reimbursement? Why are they so difficult and lack any curtesy.Regards,***** ******
Business Response
Date: 12/04/2024
In reviewing your account, our records show your redemption has been processed. As a reminder, if requesting a Virtual gift card, an email will be sent to you from ******************************* Please review the email carefully in order to activate your reward. Once your redemption has been activated or claimed, it is ready for use.
Initial Complaint
Date:11/27/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a focus group on October 30, 2024 for compensation of $250. On November 4, 2024 I requested a virtual visa. It has now been 23 days since I requested the virtual visa. I have submitted an inquiry to Sago, but did not receive a response.
Amount: $ 250
Study Reference # : ************
Topic: LVAD Implantation Device
Date of Participation: 10/30/2024
Business Response
Date: 12/10/2024
According to
our records , your redemption is now showing as processed and claimed on December 6th. Should
you have any inquiries ,please do not hesitate to reach out to our support team
at ********************
Customer Answer
Date: 12/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* **************
Initial Complaint
Date:11/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! I completed a study with them on 11//1 and was sent the incentive the same day. I claimed it and was told 20 business days. I've sent an email to support and got no response. I just want to know what's going on? I enjoy doing studies with them and just would like the payment I was owed. Thank you!
Business Response
Date: 12/02/2024
According to our records, your redemption is now showing as processed. If requesting a Virtual gift card, an email will be sent to you from ******************************* Please review the email carefully in order to activate your reward. Once your redemption has been activated or claimed, it is ready for use.
Initial Complaint
Date:11/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Is an un Un honest company that told me when participating in one of their market research groups that they would pay me the same day that it was completed that in fact did not happen and I had to wait two weeks to receive points into a virtual wallet on their website I was then told to exchange those points for a gift card and I have yet to receive anything from the exchange Whats remains in the processing state. It is impossible to reach out via phone and they do not answer emails.
Business Response
Date: 12/02/2024
Our records show that you have recently interacted with a member of our support team. According to all confirmation emails and screening requirements, it is necessary for you to consent to our incentive processing timeframe before participating. Please note that during peak periods, the processing may take up to 20 business days as previously communicated. Kindly refer to the below link provided in your confirmation email for details on the incentive timeframe.
*****************************************************************************************************************
Initial Complaint
Date:11/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a study conducted in September 2024. As stated in the initial email, payment was expected within 2-3 weeks after completion, yet the contract indicated a window of 4-6 weeks. We are now far beyond the agreed-upon timeframe, and with the holiday season approaching, I am concerned that the payment may be further delayed.This is the second time this year that I have had to file a complaint regarding payment delays. On the previous occasion, I was informed that the delay was due to a holiday and a high volume of payments, but there was more communication regarding the issue at that time. I have found it difficult to get responses from Sago. Despite my attempts to reach out multiple times, only about 1 in every 5 messages has received a reply. I had to resort to using different subject lines just to get a response about the status of my payment.I do not understand why there is always a difficulty processing a "high volume of payments" but Sago is never wise enough to reduce the amount of studies it conducts. I would appreciate more transparent and timely communication, especially given the recurring nature of this issue. I recently received an "update" on November 21st which claims that the representative "reached out to the concerned team to get it processed as soon as possible...". I have been far more patient than I should have been only because I know it can take at least a month to pay, although I do not agree with it. Before the transition from Schlesinger to Sago, participants were paid in person, on the spot or in a timely fashion. This new process is not only irritating but will tank this company fast.
Business Response
Date: 12/04/2024
Our records show your redemption has now been processed. You should receive an email from ******************************* Please review the email carefully in order to activate your reward. Once your redemption has been activated or claimed, it is ready for use.
Customer Answer
Date: 12/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I cannot thank you enough for your resolution to this matter.

Regards,

**** ********
Initial Complaint
Date:11/25/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/29/2024 12:50:31 PM I redeemed a reward in the amount of $225.00 USD. The reward was to be delivered in the form of a virtual gift card. When I received the email to redeem the gift card, it stated I had 90 days to click the link to redeem, which I did in the allowed time (see attached email I received after redeeming the gift card stating my account was created). The email I received after clicking the link says "Congratulations! Your Virtual Visa or MasterCard Account was created! Please login for account balance and transaction history." That told me I did what I needed to do to redeem the gift card. Upon going to use the gift card, I had to jump through hoops to find out where my card information is. As it turns out, after many many emails with two different companies and many vague, unhelpful, and delayed responses, although my gift card was "redeemed" it was not "activated" and therefore I can not use it. I worked for that money and was counting on it. It is extremely shady to make it seem like I did what I needed to do to redeem the gift card only to find out there was another secret step.
Business Response
Date: 12/02/2024
Our records show that you
have recently interacted with a member of our support team. We kindly ask for your
patience as they look into your inquiries, and encourage you to check with our
support team for the most recent update.
Business Response
Date: 12/04/2024
Our records show you spoke with a member of our support team on Monday of this week, please reach out them directly should you need additional assistance.
Customer Answer
Date: 12/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
Date:11/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed an in person focus group on October 16th, 2024. The paperwork I signed promised me a payment of $145 in the form of a virtual gift card. More than a month later my payment still shows on the website they use for payments (**************) as "processing" and customer service has ignored my emails about it. When I wrote in to complain about being ignored and inquire as to why my payment is missing they continued to ignore me and locked me out of my ************** account. Besides this they have the audacity to keep sending me emails about participating in future studies when they never even paid me for the one I completed.
Business Response
Date: 12/02/2024
According to our records, your redemption is showing as processed and claimed as of November 25th. Please contact our support team directly at ******************* should you need additional assistance.
11/25/2024 04:45 PM Order Created
11/25/2024 04:45 PM Order Processing
11/25/2024 04:45 PM Order Processed
11/25/2024 04:46 PM Reward Sent
11/25/2024 07:35 PM Reward Email Viewed
11/25/2024 07:35 PM Reward Link Clicked
11/25/2024 07:35 PM Reward Claimed
11/25/2024 07:36 PM Reward Activated - Web
11/25/2024 07:36 PM Online Registration Completed
Initial Complaint
Date:11/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cashed out for a bestbuy gift card on 10/23/2024 1:51:04 PM today is 11/23/24 and still no gift card has been emailed and the status is still "processing" from when I cashed out. I am well over the 20 business day wait time. I have reached out to the email address for help with no response. After reading many reviews from multiple sites this seems to be the only way you get a response and get paid. I was hoping to have the gift card already its been a months time I used to get paid within three days.
Business Response
Date: 11/29/2024
According to our
records, your redemption is now showing as processed. Should you have any
inquiries, please do not hesitate to reach out to our support team.
11/26/2024 02:23 PM
Order Created
11/26/2024 02:23 PM
Order Processing
11/26/2024 02:23 PM
Order Processed
11/26/2024 02:24 PM
Reward Sent
11/26/2024 02:41 PM
Reward Email Viewed
11/26/2024 02:41 PM
Reward Link Clicked
11/26/2024 02:41 PM
Reward Claimed
Customer Answer
Date: 11/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

**** *********
Initial Complaint
Date:11/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a focus group with Sago Focus Group on October 22, 2024, with the understanding that I would be compensated within 20 business days. As of today, November 22, 2024, more than 20 business days have passed, and I have not received the agreed-upon payment.

I have attempted to contact Sago Focus Group via [email/phone/other methods] on [list dates of attempts], but I have received no response or resolution. This lack of communication and failure to fulfill their payment obligation is unacceptable.

I am requesting:
1. Immediate payment of the agreed amount for my participation in the focus group.
2. A written explanation for the delay and lack of communication.

Thank you for addressing this matter promptly.
Business Response
Date: 11/29/2024
According to our records, the issue has been resolved
as your redemption is now showing as processed and claimed. Should you have any
inquiries, please do not hesitate to reach out to our support team.
11/25/2024 06:19 PM
Order Created
11/25/2024 06:19 PM
Order Processing
11/25/2024 06:19 PM
Order Processed
11/25/2024 06:19 PM
Reward Sent
11/25/2024 06:19 PM
Reward Email Viewed
11/25/2024 06:19 PM
Reward Email Viewed
11/25/2024 06:19 PM
Reward Link Clicked
11/25/2024 06:19 PM
Reward Claimed
11/25/2024 06:22 PM
Reward Email Viewed
11/25/2024 06:23 PM
Reward Activated - Web
11/25/2024 06:23 PM
Online Registration Completed
11/25/2024 08:53 PM
Reward Email Viewed
Initial Complaint
Date:11/22/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chosen to participate in a study with a ****** incentive to be paid to me. Study took place on Sept. *******. Company states it takes approximately 6 weeks to receive payment. It has been over 3 months and I still have not been paid. Numerous emails and phone calls have been sent and made with no reply from SAGO. Just looking to receive some correspondence from SAGO and to receive the compensation that is way overdue to me. Thank you
Business Response
Date: 11/29/2024
According to our records, the issue has been resolved as your redemption is showing processed and claimed as of October 23rd. Should you have any inquiries, please do not hesitate to reach out to our support team.
10/23/2024 02:35 PM
Order Created
10/23/2024 02:35 PM
Order Processing
10/23/2024 02:35 PM
Order Processed
10/23/2024 02:36 PM
Reward Sent
10/23/2024 02:37 PM
Reward Email Viewed
10/23/2024 03:22 PM
Reward Email Viewed
10/23/2024 03:22 PM
Reward Link Clicked
10/23/2024 03:22 PM
Reward Claimed - ************* Reward (*************) - 12-Month
10/23/2024 03:37 PM
Reward Email Viewed
Customer Answer
Date: 12/02/2024

Complaint: 22592655

I am rejecting this response because:
I never received the **** card to my home.

Regards,

*** ****
Business Response
Date: 12/04/2024
Our records show your redemption was cancelled and reissued as of yesterday. After confirmation of your address, please allow an additional 7-10 business days for the card to arrive via regular mail. The card will be sent from "*************," so kindly keep an eye out for it.
12/03/2024 08:51 AM Reward Canceled by Virtual Incentives
12/03/2024 08:51 AM Credit Applied by Virtual Incentives
12/03/2024 08:51 AM Reissued Reward by Virtual Incentives
Customer Answer
Date: 12/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ****

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Sago is NOT a BBB Accredited Business.