Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,205 total complaints in the last 3 years.
412 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have performed three services in the form of studies for Sago / ************************************************ and have not been paid. The company **** me $510.00. They added points to my account but I am unable to cash those points out and receive actual compensation. I have emailed and called and left voicemail messages for someone to respond and no one has responded. I have requested $160 virtual Amazon gift card and $350 physical **** prepaid card.I would like the Amazon card emailed to my address and the physical card mailed to my address. It has been more than 20 business days since my request for payout.
Business Response
Date: 11/08/2024
Our records show your redemption was processed and claimed on November 5th. Per your account history, you logged in successfully and completed a redemption request on November 4th. If you require additional assistance, please do not hesitate to reach out to our support team.
Customer Answer
Date: 11/08/2024

Complaint: 22516248

I am rejecting this response because:

the company only provided partial payment of $160. $350 is still owed.

Regards,

**** *******
Business Response
Date: 11/15/2024
Our records show you redemption was requested on November 4th. As a reminder, redemption fulfilment occurs approximately 20 business days after your request. Please contact our support team if you do not receive it at that time.
11/4/2024 FocusGroup (USD) ************* Card ***** Applied *****
Customer Answer
Date: 12/06/2024

Complaint: 22516248

I am rejecting this response because: I performed a service for this company and am owed payment of $350 on 11/04/2024. The company has promised payment within 20 business days. I have requested payment and the business has not responded. I would like the company, Sago, to honor it's commitment and pay me what I am owed $350. From their website: Request ID Request Date Redemption Type Points Amount Status ******* 11/4/2024 10:39:00 AM FocusGroup (USD) Physical **** Card ****** ****** USD Processing

Regards,

**** *******
Business Response
Date: 12/09/2024
According to our records, the issue has been resolved as your redemption is showing processed and address verification completed on December 6th.After confirmation of your address, please allow an additional 7 -10 business days for the card to arrive via regular mail. The card will be sent from *************, so kindly keep an eye out for it. Should you have any inquiries, please do not hesitate to reach out to our support team at **************************************************
Initial Complaint
Date:11/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed research studies for points, which Sago claims can be exchanged for gift cards as payment.
On October 5th I requested an electronic gift card for Walmart in the amount of $115. I have contacted customer support three times. Each time they give me the same reply, “ high volumes. Takes 2-3 weeks (sometimes refined as “20 business days”).
I emailed Sago customer support yesterday (11/04/2024), and woke up to the same pre-generated response this morning.
A quick Google suggested the only way I would get the gift card I am owed would be to contact BBB; this is apparently Sago’s business model.

I am a single mother with no help and in college. I would never have taken the time from my studies to complete these research studies if I knew they would not compensate me.
Business Response
Date: 11/08/2024
According to our records, your redemption is now showing as processed and claimed as of November 5th. Should you have any
inquiries, please do not hesitate to reach out to our support team.
11/05/2024 12:22 PM Order Created
11/05/2024 12:22 PM Order Processing
11/05/2024 12:22 PM Order Processed
11/05/2024 12:39 PM Reward Sent
11/05/2024 12:51 PM Reward Email Viewed
11/05/2024 12:52 PM Reward Email Viewed
11/05/2024 12:52 PM Reward Link Clicked
11/05/2024 12:52 PM Reward Claimed
Initial Complaint
Date:11/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Sago's help support regarding incentives I haven't received but didn't receive a response for days. I claimed $38.00 on 11/02/204 but hasn't received the incentive. I also redeemed a $5.00 ********* egift card on 09/19/2024, but it has been almost 2 months and I didn't receive the incentive.
Business Response
Date: 11/08/2024
Our records show your ********* redemption is showing as processed and claimed. As for your November 2nd redemption, your redemption is currently pending approval. Should you have any inquiries, please do not hesitate to reach out to our support team.
Customer Answer
Date: 11/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Customer Answer
Date: 12/06/2024

Complaint: 22515004

I am rejecting this response because: I have not received $38.00 and $130.00 I had cashed out on SAGO yet.

Regards,

******* *******
Business Response
Date: 12/09/2024
Our records show you have a pending redemption which was requested on November 23rd. Please anticipate a processing of up to 20 business days as advised. If you do not receive it within the timeframe, please reach out to our support team for assistance. Your request for the FocusGroup ************ Reward was successfully processed and claimed on December 2nd.
Initial Complaint
Date:11/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in sago research survey, and they haven't paid me.my request ID is ******* and the request was made on 9/11/2024.I haven't received payment up to date
Business Response
Date: 11/08/2024
Our records indicate that
you have requested a physical Visa gift card which was processed on October 9th. I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************. Please make sure to add ****************************** to your safe senders list. Please carefully review the email to confirm
your mailing address. Once your mailing address is confirmed using the link
provided, your gift card will be created and then shipped to the address you
have provided. After confirmation of your address, please allow an additional
7-10 business days for the card to arrive via regular mail.
10/09/2024 02:36 PM Order Created
10/09/2024 02:36 PM Order Processing
10/09/2024 02:36 PM Order Processed
10/09/2024 02:37 PM Reward Sent
11/08/2024 10:33 AM Reward Email Resent (Resending-Must verify address)
Initial Complaint
Date:11/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is unfortunately the second time I have had to file a complaint. I have not received my incentive for $175. It’s been over a month of redeeming my points, and I have contacted customer service. It’s really unfair they do this to their participants. I’m sure a lot of the companies that use them would be really upset if they knew that some people never get paid.
Business Response
Date: 11/08/2024
According to our records, the issue has been resolved
as your redemption is now showing as processed and claimed. Should you have any
inquiries, please do not hesitate to reach out to our support team.

11/04/2024 09:40 PM Order Created
11/04/2024 09:40 PM Order Processing
11/04/2024 09:40 PM Order Processed
11/04/2024 09:41 PM Reward Sent
11/04/2024 09:56 PM Reward Email Viewed
11/05/2024 01:19 PM Reward Link Clicked
11/05/2024 01:19 PM Reward Claimed
11/05/2024 01:22 PM Reward Activated - Web
11/05/2024 01:22 PM Online Registration Completed
Initial Complaint
Date:11/04/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in and completed an in person study with Sago at 101 wood ave nj location.On 10/15/24 The payment was for 200.00 and a virtual card.Its been weeks I have not gotten paid.I have completed more online studies as well and haven't been paid for them either.The payments are all.stuck in processing.I have sent various emails and just get generic responses from a bot but they do not get back to me.People expect to be promptly paid when they do a job.
Business Response
Date: 11/08/2024
According to our
records, the issue has been resolved as your redemption is now showing as
processed and claimed. Your redemption was processed within the allotted 20
business days as outlined in your confirmation email. Should you have any
inquiries, please do not hesitate to reach out to our support team.

11/04/2024 09:31 PM Order Created
11/04/2024 09:31 PM Order Processing
11/04/2024 09:31 PM Order Processed
11/04/2024 09:32 PM Reward Sent
11/05/2024 02:28 PM Reward Email Viewed
11/05/2024 02:28 PM Reward Link Clicked
11/05/2024 02:28 PM Reward Claimed
11/05/2024 07:08 PM Reward Email Viewed
Initial Complaint
Date:11/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Did and completed a New Technology Study for 3 hours, reference number **********, on September 11th, 2024 at the Iselin, NJ facility.

On the same day the amount of $250 was paid to my wallet. I opted on the same day to at 7:05pm, on their website for a physical Visa card to be sent to my home address.

To-date, I still have not received it. I have called numerous times and left voice messages and have not received any call back.

Please assist in resolving this issue.
Business Response
Date: 11/08/2024
Our records show your redemption was processed on October 10th. As a reminder, if
requesting a Physical Visa gift card, upon completion of the redemption
process, you will receive an email from [email protected]. Please carefully review the email to confirm your
mailing address. Once your mailing address is confirmed using the link
provided, your gift card will be created and then shipped to the address you
have provided. After confirmation of your address, please allow an additional
7-10 business days for the card to arrive via regular mail. The card will be
sent from "Reward Center," so kindly keep an eye out for it.

10/10/2024 01:32 PM Order Created
10/10/2024 01:32 PM Order Processing
10/10/2024 01:32 PM Order Processed
10/10/2024 01:33 PM Reward Sent
10/10/2024 01:33 PM Reward Email Viewed
11/03/2024 03:17 PM Reward Email Viewed
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've done a research survey for this company and haven't received the incentive of $140. It's been a week and I have been told that many others have had issues with receiving their compensation in a timely manner.
Business Response
Date: 11/04/2024
Kindly expect a processing period of up to 20
business days during peak times, as specified in your confirmation email. If
you do not receive it within that timeframe, please contact our support team
for help.
Customer Answer
Date: 11/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Initial Complaint
Date:10/24/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a study on 09/23 for $175 and it took 15 days to get the points. After redeeming my points on 10/05 I contacted customer service and they said it could take up to 5 weeks after redeeming my points. The whole point of this is to make some "quick money on the side". how long do you guys wait to get paid before doing any work?
Business Response
Date: 10/25/2024
Please anticipate a processing period of up to approximately 20 business days during high volume periods; as outlined in your confirmation email. If you do not receive it within that timeframe, please reach out to our support team for assistance.
Customer Answer
Date: 10/31/2024

Complaint: 22467245

I am rejecting this response because:

Today is day 20 and I have yet to receive anything.

Regards,

****** M
Business Response
Date: 11/05/2024
According to our records, your redemption is showing processed and claimed as of November 1st. Should you have any inquiries, please do not hesitate to reach out to our support team.
Initial Complaint
Date:10/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/21/2024, I submitted a reimbursement request fromm my wallet for $26.00. The site indicated it would take up to 20 buainess days for delivery. It has now been 23 days. This is my second time having to file BBB complaint to be paid by the xompany, and appears the only way to receive a response from them. I have another reimbursent request pending for $100 but it has kot yet reached the 20 day limit. I assume I'll be filing another complaint in a few days for that payment as well.
Business Response
Date: 10/29/2024
According to our records, the issue has been resolved
as your redemption is now showing as processed and claimed. Should you have any
inquiries, please do not hesitate to reach out to our support team.
Customer Answer
Date: 10/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Sago is NOT a BBB Accredited Business.