Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sago has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sago

  101 Wood Ave S Ste 501 Iselin, NJ 08830-2750

• 

  Schlesinger Group

  711 3rd Ave Fl 9 New York, NY 10017-9205

• 

  Schlesinger Group

  11840 Westline Industrial Dr Ste 120 Saint Louis, MO 63146-3329

• 

  Schlesinger Associates

  5909 Peachtree Dunwoody Rd NE Atlanta, GA 30328-8102

• 

  Schlesinger Group

  3015 Dunes West Blvd STE 103 Mount Pleasant, SC 29466-8218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took part in Sago's research study # ******* on 6/3/2024 at 2:28:28 PM. I was promised a ************ Reward of ***** points, equivalent to $75. I redeemed the $75 on June 3rd. However, despite their promise to make the payment within 20 days, it has been 25 days and I have not received the payment. I have sent two emails but have not received any response. This is unacceptable behavior from this company.

  Business Response

  Date: 07/01/2024

  Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update. 

  Customer Answer

  Date: 07/01/2024

  
  Complaint: 21899185
  
  I am rejecting this response because: it has been well past the 20 days promised payment, this company lies to all of its workers I would like to be compensated and removed from the platform I no longer want to work with SAGO as they lost my trust
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 07/11/2024

  According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Should you have any inquiries, please do not hesitate to reach out to our support team directly at **************************************************

  Customer Answer

  Date: 07/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a study in a timely manner. I was told I would be reached out to about it at the following Tuesday at the closing of the study. It didn't happen. I keep reaching out to a Project Manager involved. The moderators never contacted. Days later I received the incentive to my wallet. I decided for a virtual card thinking to be sure it would be instant to your email like all other virtual cards in the world. Then, I get the dreaded " Processing". So, I reach out to help desk a handful of times with no response. I reach back out to the Project Manager with no response. It's just crazy bad business and poor communication. So, then I have to look myself to what is "frozen" in processing. It says in busy times it could take up to 20 days. From looking around, it seems to always be busy times. So, it's been 2 weeks, but is extremely disappointing that I can't get any response whatsoever. It makes me feel scammed and taken advantage of. I poured a lot into my study and went out and did tasks and stayed up working on it even when I had to be up early the next morning for work.

  Business Response

  Date: 07/01/2024

  Our records show that you have recently interacted with a member of our support team. Per all confirmation emails and screening requirements, it is necessary for you to consent to our incentive processing timeframe before participating. Please note that during peak periods, the processing may take up to 20 business days as previously communicated. 

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have participated in surveys with Schlessinger (now Sago) over the years and always have been paid. I have not been paid for 2 surveys (one in-person). I worry they are just collecting data on us and not paying. This needs to be looked into by authorities - who owns Sago now (*****?)

  Business Response

  Date: 06/27/2024

  Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update. Please anticipate a processing period of up to 20 business days during high volume periods. 

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed several surveys with Sago/Focus Group and submitted a redemption request for a $61 virtual gift card on 6/3/2024 (Request ID number ********. 21 days have gone by without receiving the incentive. I reached out last week to the customer service team for an update with no response. I would like to receive my virtual gift card, please.

  Customer Answer

  Date: 06/27/2024

  Good morning,

  The points were added to my Focus Group wallet from several surveys. Its like a bucket of points and you can redeem the points for a gift card. I redeemed my remaining points and included the redemption request number in my complaint along with the date the redemption was submitted. 

  Business Response

  Date: 07/01/2024

  Our records show your incentive was received and a redemption was made. Your redemption is currently pending approval. Your redemption should be approved within the next ***** hours. Once it has been processed, you will receive an email from ******************************. Please note that processing may take up to 20 business days during high volume periods.

• Initial Complaint

  Date:06/21/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My work dates with SAGO were on May 29th and May 30th of 2024. Both dates from 8 am till 5 pm. I have not yet received my payment and today is June 21st of 2024. They said I will receive my payment at least 20 days and its been over 22 days excluding Juneteenth as a holiday. This company is notorious for paying people late and its got to stop. People need their money on time to pay the bills and put food on the table. These things dont wait for people like we have to wait for these companies that simply just dont care. We do the hard work, we expect to get paid period. This business must be held accountable for their excessive late payments ever since the covid-19 pandemic happened. This should be no excuse for them not to pay us on time.

  Business Response

  Date: 06/27/2024

  According to our records, the issue has been resolved as your redemption is showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team. 

  Customer Answer

  Date: 06/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told within two or three hours if I participated at a sago location and while I did receive the points the virtual card that usually comes automatically after redeeming never came and I'm reading now that they're talking about 20 business days that's unacceptable I want my money and I want it now, this is in ******* on 6-20-24

  Business Response

  Date: 06/27/2024

  Our records show that you have recently been in contact with a member of our support team. According to all confirmation emails and screening requirements, it is necessary for you to consent to our incentive processing timeframe before participating. Please note that during peak periods, the processing may take up to 20 business days as previously communicated. Kindly refer to the below link provided in your confirmation email for details on the incentive timeframe.  Please review under " General Details". 

  *****************************************************************************************************************

  Customer Answer

  Date: 06/27/2024

  
  Complaint: 21881672
  
  I am rejecting this response because:
   Cuz clearly it doesn't take 20 business days to approve people's payments I mean honestly 20 business days you're talking about a month for somebody to click approve that's the whole point of getting the virtual card as a payment so that it it's done in an expeditious manner you guys clearly have a problem paying people a month is absurd every other research company I've ever done anything for once I do the study within 3 days 4 days business days tops there's my card is in my email you guys really should take a long hard look at whoever the provider is for you and maybe somebody should do something about it so you don't keep losing a participants cuz you've already lost many many and you just lost another one
  
  
  Regards,
  
  ***************************

  Business Response

  Date: 07/01/2024

  Please anticipate a processing period of up to 20 business days during high volume periods, as previously advised. If you do not receive it within that timeframe, please reach out to our support team for assistance.

  Customer Answer

  Date: 07/01/2024

  
  Complaint: 21881672
  
  I am rejecting this response because: I don't even know where to begin because nobody ever gets a personal response from you guys it's always the same template default response of expect 20 days during high volume, which honestly is really really probably the worst response you can give people that are looking for answers and after reading many of the complaints here and other places you guys are doing a very poor job at fielding these complaints because you say the same thing to everybody and let me explain something to you you guys are losing a lot of people cuz nobody wants to do anything for you guys anymore I don't know why the higher *** and the executive offices haven't taken notice and allow you guys to continue with these ridiculous 20 business day answers. And just a thought, here here's what doesn't make sense the points are approved to go into my wallet somebody there at the office approve those points meaning that I participated so why does it need to be approved again when I want to redeem them everywhere else it's automatic once the credits are in your wallet they've been approved already why does it need to be approved again I've already been approved thus the point deposit so dragging everybody along and ***etting everybody to be approved again for a month seems a little bit repetitive and unnecessary you're unnecessarily ******* off all your participants because the points were approved when they were deposited into the wallet think about it what is it what needs to be approved nothing it's already been approved. You know what I think I'm done talking to the better Business bureau and whoever the person responding is I guess I'm sure it's already been done I'll have to write to an executive and explain to them what they should already know and help them do their job to get my payment and everybody else may benefit from it I don't know maybe they could do it too and I can benefit. It's just poor poor business management.
  
  
  Regards,
  
  ***************************

  Business Response

  Date: 07/11/2024

  According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Should you have any inquiries, please do not hesitate to reach out to our support team directly at **************************************************

  Customer Answer

  Date: 07/12/2024

  
  Complaint: 21881672
  
  I am rejecting this response because:  yeah this process gave me no resolution or relief only after contacting the president of **** multiple times did he have the problem rectified so yeah this doesn't satisfy me at all you've been absolutely zero help and rectifying the issue with me or hundreds of others shame on you
  
  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I performed a consumer panel study for sago on 5/13/2024 and over a month they have still not given me my incentive pay cards I asked for redemption over 20 days ago. There are many many people not receiving what is owed

  Business Response

  Date: 06/20/2024

  Our records indicate that you have a pending redemption requested on May30th. Please anticipate a processing period of up to 20 business days during high volume periods. If you do not receive it within that timeframe, please reach out to our support team for assistance.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims on its website to pay out incentives fast, but they are anything but fast. I requested payment on 5/26 and 6/3 and have yet to receive either payment. I finished the focus group in a timely manner as they requested, the least they could do is pay out in a timely manner.

  Business Response

  Date: 06/20/2024

  Please anticipate a processing period of up to 20 business days during high volume periods as outlined in your confirmation email. If you do not receive it within that timeframe, please reach out to our support team for assistance. 

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completed a task which promised compensation in the form of a "******." The ******ed points can be redeemed for gift cards or a pre-paid debit card, the amount corresponding with the # of points you have.
  
  Even though their disclaimer states that ******s might not be available for 10 business days, and redemptions may take up to 20 (with an additional 5-7 days for physical (vs *******) cards), it has been 36 business days (4/26/24) since I redeemed my points.
  
  Not only that, but I started an email thread with their helpdesk on 6/11, and have not heard a peep since (other than the automated email that confirms receipt). Also requested an update on 6/13, also no response.

  Business Response

  Date: 07/01/2024

  Our records indicate that you have requested a physical **** gift card on April 26th which was approved on May 21st. Upon completion of the redemption process, you will receive an email from ******@*******************.***. Please carefully review the email to confirm your mailing address. Once your mailing address is confirmed using the link provided, your gift card will be created and then shipped to the address you have provided. After confirmation of your address, please allow an additional 7-10 business days for the card to arrive via regular mail. The card will be sent from "****** ******," so kindly keep an eye out for it. 

  Customer Answer

  Date: 07/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Although I did finally receive a response from the Sago helpdesk on 7/11 (original request sent 6/12), it was to tell me that that their "records" showed this supposed email was resent on 7/1.  I have responded to their helpdesk, asking them to check the email address it is being sent to, because I have absolutely nothing from @******************* in my Spam, Quarantine, Trash or Inbox going back to the middle of June.  I also checked my work email (Quarantine, Trash, Spam)......nothing there, either.

  I'll reiterate, too----if it had not been months since this started, with little to no communication from their helpdesk, this probably wouldn't be an issue.
  
  
  
  Regards,
  
  
  
  ****** *******

  Business Response

  Date: 07/16/2024

  Our records show your redemption was processed on May 21st. Your redemption email has been resent on three separate occasions. If you need further assistance, please contact a member of our support team directly. 

  05/21/2024 01:34 PM Order Created
  05/21/2024 01:34 PM Order Processing
  05/21/2024 01:34 PM Order Processed
  05/21/2024 01:34 PM ****** Sent
  07/01/2024 10:05 AM ****** Email Resent (Resending (needs to verify address)
  07/16/2024 01:55 PM ****** Email Resent (Resending- did not receive)

  It appears you received an email from the same sender back in February regarding your January redemption. Please check your spam as well, the email will come from ******@*******************.com. Please make sure to add ******@*******************.com to your safe senders list.
  

  Customer Answer

  Date: 07/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see desired settlement explanation

  Business Response

  Date: 07/01/2024

  Our records show for your participation in this study we processed 2500 points ($25.00) on June 14th. The incentive was processed under the **** number of ******. Please contact our support team should you need further assistance. 

  ********** Miscellaneous Point 2500 6/14/2024, 2:51:48 PM

  Customer Answer

  Date: 07/01/2024

  
  Complaint: 21858899
  
  I am rejecting this response because: I AM REFERRING TO A DIFFERENT SURVEY THAT OCCURED A MONTH EARLIER ON MAY 15TH
  
  
  
  Regards,
  
  *********************

  Business Response

  Date: 07/11/2024

  Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update.