Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,209 total complaints in the last 3 years.
414 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not received my payment of my $180 virtual **** card and I definitely should have by now
Business Response
Date: 06/13/2024
According to our records, your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.
06/11/2024 03:11 PM Order Created
06/11/2024 03:11 PM Order Processing
06/11/2024 03:11 PM Order Processed
06/11/2024 03:11 PM Reward Sent
06/11/2024 03:27 PM Reward Email Viewed
06/11/2024 03:27 PM Reward Email Link Clicked
06/11/2024 03:27 PM Reward Claimed
06/11/2024 03:30 PM Reward Email Viewed
06/11/2024 03:32 PM Reward Activated - Web
06/11/2024 03:32 PM Online Registration Completed
Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sago recruited me to serve on a focus group mock jury for a study they were conducting on a local case in the school district of ********, **. The promised compensation was $250. I participated in all respects - the actual participation time was 3 hours. I was never paid. I contacted Sago on three occasions, in the month since my participation in this focus group - not a single response, and zero payment.Here is how Sago is scamming group study participants: Sago sends a link to a 'get your compensation' landing page, managed by Sago. When one chooses one's compensation, in my case, two Amazon Gift Cards, the automatic reply is: "Your gift is being processed". Then you get nothing - no updates, no replies, and ZERO COMPENSATION.Adding insult to this tort, Sago badgered me prior to the participation date, calling me at least a dozen times, to repeatedly ask if I was 'still participating', reminding me of 'my commitment', etc. They were rude, insistent and relentless in their pre-focus group contact - and then as soon as they got me to participate, they changed their tune completely into ZERO RESPONSE / ZERO COMPENSATION.
Business Response
Date: 06/07/2024
Our records indicate you have recently been in contact with a member of our support team. Please anticipate a processing period of up to 20 business days during high volume periods. If you do not receive it within that timeframe, please reach out to our support team for assistance.
Initial Complaint
Date:06/05/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I put in a request for my $200 Uber gift card and it still hasn’t been delivered as of May 21. Request ID is *******. When will my incentive be delivered? I’m patiently waiting but it should not take this long.
Business Response
Date: 06/07/2024
Please
anticipate a processing period of up to 20 business days during high volume
periods (as outlined in your confirmation email). If you do not receive it within that timeframe, kindly
reach out to our support team directly at ******************* if you require any assistance. There are currently no
open or pending requests from your end.
Business Response
Date: 06/11/2024
We do not have any open or pending request of you contacting our support team for assistance. You currently have a pending redemption from May 21st, please
anticipate a processing period of up to 20 business days during high volume
periods. If you do not receive it within that timeframe, please reach out to
our support team for assistance.
Customer Answer
Date: 06/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ************
Initial Complaint
Date:06/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have participated in a study regarding ***************** study I have participated in 5/23/2024 at 11:00AM. After I finished completing the study, I have been emailed and was told that I would have received the incentive within 10 days after completing the study. It is 6/3/24 and I have not received the incentive as promised. I am still awaiting that as I am writing this.
Business Response
Date: 06/07/2024
Our records indicate that the matter has been resolved, as you utilized the member portal and initiated a redemption. Please anticipate a processing period of up to 20 business days during high volume periods(as outlined in your confirmation email). If you do not receive it within that timeframe, please reach out to our support team for assistance.
Customer Answer
Date: 06/16/2024

Complaint: 21801795

I am rejecting this response because:

I have not been given any updates regarding SAGO focus group in ***. I have also tried emailing but I havent been given a response. They do say they take about ***** business days but it has been almost well over a month and I havent received the incentive reward I was promised. I participated in 5/24/2024 and we are almost in June 20, 2024.

Regards,

*****************************
Business Response
Date: 07/01/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed as of June 18th. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.
06/18/2024 09:02 PM Order Created
06/18/2024 09:03 PM Order Processing
06/18/2024 09:03 PM Order Processed
06/18/2024 09:06 PM Reward Sent
06/18/2024 09:13 PM Reward Email Viewed
06/18/2024 09:59 PM Reward Email Link Clicked
06/18/2024 09:59 PM Reward Claimed
06/18/2024 10:00 PM Reward Activated - Web
06/18/2024 10:00 PM Online Registration Completed
06/21/2024 03:42 PM Reward Email Viewed
Initial Complaint
Date:06/04/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May of 2024 I completed the Sago study HUT24800040 about sausage products. I complete the shopping assignment, online assignments, and follow up interview. Points were added to my focus group wallet. I exchanged points for $200 on a virtual **** gift card on 5/14/24. I have yet to receive the gift card. I followed up with an email to Sago on 6/3/24 with no response. I realize that Sago only seems to respond to BBB complaints and not actual customer emails, so I am filing this complaint so I can be paid appropriately.
Business Response
Date: 06/07/2024
According to our records, the issue has been resolved as your redemption is now showing as processed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.
Initial Complaint
Date:06/03/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I have been active participant of Sago from past 2 years. I participated in multiple studies and everything went fine until I had $290 dollars in my focus group wallet and I tried to withdraw them using Focus group virtual **** card option. When I tried to withdraw them I instantly logged out from my sago account. Then, I tried to login where I faced error as "Technical error occurred" . Then I sent multiple emails to helpdesk but got no reply in return. Its been so many months since I didn't heard them back. My complaint request IDs are ******* and ******* and I feel so disappointed and helpless that I don't want to be part of sago anymore. I have seen so many people complaining about sago and it gives me goosebumps that they have snatched my money and not resolving my issue. I just want them to give my money back. I just want to release my payment in terms of Focus group virtual **** card. I hope sago will cooperate and they will release my money. Thank You
Business Response
Date: 06/07/2024
Our records indicate you have recently been in contact with a member of our support team, please review your support ticket.
Customer Answer
Date: 06/10/2024

Complaint: 21795246

I am rejecting this response because: I have followed rules and regulations of sago, and after completing their studies, they credited points to my account. Now they closed my account without any solid reason and not allowing me to withdraw my money. Now, they have my money which I want back.
They didn't provide any solid reason of closing my account, so I believe they are trying to take my money with lame excuses. I don't want them to scam me and I just want them to return my money. I will no longer be part of their community in future.
Very bad experience with them.
Please return my money.
Thanks

Regards,

***********************
Business Response
Date: 06/11/2024
Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update.
Customer Answer
Date: 06/27/2024

Complaint: 21795246

I am rejecting this response because: They have not solved my problem. They are coming up with lame excuses. They are trying to grab my money. They are responsible to give my money back. Still, they are not resolving my problem. I am no longer considering to be part of sago, so I don't care about account. I just want my 290 dollars virtual card.
Please give my money back.
Thanks

Regards,

***********************
Business Response
Date: 07/01/2024
As advised, our community is for respondents based in the *************, based on your IP you do not reside in ****************** You did not provide honest responses during the registration nor did you provide a valid US form of identification.
Initial Complaint
Date:06/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sago is a focus group/market research company. I did a focus group on 5/7 in which they promised a $200 payout and another on 5/24 for another $200 payout. Both payments still show processing.*** reached out to them 3 times now and they seem to just ignore my emails.We are now in June and they still owe me $400.00 Ive done several groups in the past and usually get paid the same day the group is over.
Business Response
Date: 06/07/2024
Please anticipate a processing period of up to 20 business days during high volume periods (as outlined in your confirmation email). If you do not receive it within that timeframe, please reach out to our support team for assistance. Our records indicate that you have a pending redemption requested on May 14th and May 24th. We kindly ask for your understanding as we work through high volume periods. Kindly reach out to our support team directly at ************************************************* if you require any assistance. There are currently no open or pending requests from your end.
Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed an in person study on May 6th, 2024 with the understanding it could take up to 20 business days for processing. As of today, June 3rd, 2024, I have not received my payment. This is beyond ridiculous. Everyone gives a time frame with the understanding that it could take up to the maximum days allowed but few companies actually exhaust that eligibility. Sago is not one of those companies. Having people waiting for a virtual payment is asinine. I have called only to be instructed to leave a message. I have emailed and never received any correspondence in return. I just want my money. I did my job and can't understand why they can't do theirs. Blaming it on slow processing or being busy is no excuse. This company is complete joke.
Business Response
Date: 06/07/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.
Initial Complaint
Date:05/29/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the beginning of April I participated in a focus group and never received an email giving payment information. I had to keep calling and emailing the project manager and finally got somebody to send me the information needed weeks later. I requested the payment again beginning of May and still have yet to get paid. It has been almost 2 months after my "services" were given and they have not paid me. Very dishonest and deceiving. I will never do business with them again.
Business Response
Date: 05/30/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.
Customer Answer
Date: 05/30/2024

Complaint: 21775955

I am rejecting this response because:
It was technically more than 20 days. It was at least 3 weeks when I finally got sick of waiting and brought it to your attention and then another 20 days in which you didn't do anything until I told yall I was disputing with BBB and notifying your client. Crazy how it magically processed after that email.

Regards,

*****************************
Business Response
Date: 06/06/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.
Customer Answer
Date: 06/07/2024

Complaint: 21775955

I am rejecting this response because:
This company is operated horribly. They should really look at procedural processes and look at other competitors and get up to speed with the market standards.

Regards,
*****************************
Business Response
Date: 06/11/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.
Customer Answer
Date: 06/26/2024

Complaint: 21775955

I am rejecting this response because:
You are INCORRECT. I have not redeemed anything and nobody has called to discuss the racism and discrimination I endured. This again shows that the company has no intentions of doing what is right.

Regards,

*****************************
Business Response
Date: 07/03/2024

Her incentive was processed and claimed before she filed the complaint.
Alexendria
Initial Complaint
Date:05/21/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has to be the forth or fifth time I have wrote to the BBB on this business. They need to be shut down for continuous frivolous business practices. Someone really needs to go in and investigate these people. Sending over complaints only gets the resolution in that moment and then they are back to scamming people who spend time and their own money on market research. I have screenshots below of my interactions with them that go unanswered constantly! They know how to contact people for surveys and never respond back when it's time to pay. On May 3rd I completed my participation in a dish soap study that finalized earlier this year. I completed it the same day and wasn't awarded points it is now may 21st, it already takes them long to process payment and they do things like this. I have sent up follow up emails to their support help which never responds until I put a complaint in with BBB. I DO NOT WANT TO DO BUSINESS WITH THESE PEOPLE and they send follow up emails for incentives that they never pay out. I want my $15 and them to not send me any more market research studies. Is this possible to do SAGO? when you read this. I hope the attorney general investigates you people for your untrustworthy business. Also, considering gathering up some close friends to contact the news about your business.
Business Response
Date: 05/24/2024
Our
records indicate you have recently been in contact with a member of our support
team. We kindly ask for your patience as they look into your inquiries, and
encourage you to check with our support team for the most recent update.
Business Response
Date: 06/11/2024
Our records
indicate you have a pending redemption requested on June 4th, pending approval. Please
anticipate a processing period of up to 20 business days during high volume
periods. If you do not receive it within that timeframe, please reach out to
our support team for assistance.
Customer Answer
Date: 06/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ********

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Sago is NOT a BBB Accredited Business.