We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sago has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,202 total complaints in the last 3 years.
    • 412 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a survey company and I did a survey with them since the 13th of March, and payment was supposed to have been sent since but till now, I havent been paid for my participation in the survey.

      Business Response

      Date: 05/02/2025

      Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries and encourage you to check with our support team for the most recent update. Your redemption email will come from ***************************************************** . 

    • Initial Complaint

      Date:04/29/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended a focus group and was told I would be paid in 20 business days. 20 business days has passed and I have still not received payment. I tried to contact the company and I did not get a response. I sent multiple emails and I am still waiting for a response.

      Business Response

      Date: 05/01/2025

      Our records indicate you have recently been in contact with a member of our support team and one redemption has been successfully processed and claimed. The other request will be processed shortly and your redemption email will come from *****************************************************. Should you have any inquiries, please do not hesitate to reach out to our support team at **************************************************

      Customer Answer

      Date: 05/02/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******** ****** Ii

    • Initial Complaint

      Date:04/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a market research study with SAGO on April 9th as a business owner regarding ******, even taking time away from my birthday vacation to do so. I was initially informed that I would be compensated via ******, but after over two weeks of back-and-forth, I still haven’t received my payment. I followed up multiple times and was told the client was delaying the incentive. Most recently, I was informed that the payment would now be sent via ********** instead, but I have yet to receive anything. I’ve never had to wait this long to receive payment for a market research study and it’s disheartening to see others stating they’ve waited much longer. This experience has been frustrating and disappointing, especially after committing my time in good faith. I still haven’t received the incentive as promised as of April 26th.

      Business Response

      Date: 04/29/2025

      Our
      records indicate you have recently been in contact with a member of our support
      team. We kindly ask for your patience as they look into your inquiries and
      encourage you to check with our support team for the most recent update. 

      Customer Answer

      Date: 05/02/2025



      Complaint: ********



      I am rejecting this response because:



      It has been over three weeks since I participated in the ****** study with SAGO on April 9th, and I still have not received the $200 payment. I was informed that payment would be issued two weeks ago. This delay, along with the lack of communication, is unacceptable. SAGO needs to take accountability and ensure that I am compensated promptly for the time and effort I dedicated to this study. 


      Regards,



      *****’ ****

      Business Response

      Date: 05/07/2025

      Our
      records indicate you have recently been in contact with a member of our support
      team. We encourage you to check with our support team for the most recent update. 

    • Initial Complaint

      Date:04/25/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good 'ol Sago is getting worse and worse about late payments to those of us who help them make money and keep them in business. In short - I was promised a $150 Gift Card for my time spent on a focus group panel on March 13, 2025 and I still haven't received payment. They claim it takes 20-biusiness days to receive payment once we submit request. That's on top of the 10-days it takes to receive the 'ok' to submit that request. I submitted the request for payment on March 25th and it is now April 25th and...still no payment. That's more than 20-business days Sago....once again....WHERE'S MY $150 **** GIFT CARD? AND WHY ARE YOU GETTING WORSE with your payout schedule???

      Business Response

      Date: 04/25/2025

      According to our records , your redemption request is reflecting as processed and claimed .Should you have any inquiries ,please do not hesitate to reach out to our support team at **************************************************

    • Initial Complaint

      Date:04/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's been well over 2 months and they've sent nothing in regards to my gift cards.

      Business Response

      Date: 04/25/2025

      According to our records , your redemption request is reflecting as processed and claimed .Should you have any inquiries ,please do not hesitate to reach out to our support team at **************************************************

    • Initial Complaint

      Date:04/20/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a study with SAGO on 3/18/2025 and my incentive was in my focus group wallet that same day I cashed it out for a virtual gift card from SAGO that very same day 3/18/2025 which was promised to arrive in my email within 20 days!! It is still processing in my sago focus group wallet and it has been well over a month now 20+ business days not including weekends this is ridiculous that its taking this long again this happened to my last incentive that I cashed out it took over 2 months and now it looks like this one will also take well over 2 months to receive I will advise any and everyone to avoid SAGO this is ridiculous that you guys cant even pay us out in a timely manner!

      Business Response

      Date: 04/22/2025

       According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Should you have any inquiries, please do not hesitate to reach out to our support team directly at *********************************************************************************************. 

      Customer Answer

      Date: 04/22/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but I should not have to reach out to the business and file a complaint to get my issue resolved it should not take over a month to get paid out from a study before you guys took over Schlesinger we got paid the sand exact day leaving the study in a envelope and other companies pay out online within minutes to hours or same day worst case next day over a month or even 20 days or 4-6 weeks is ridiculous we do our part you guys need to do your part people are going to stop doing these studies with SAGO because of your payout system. Get it together! 

      Regards,

      ******* ****

    • Initial Complaint

      Date:04/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today is 4/18/25, it's unfortunate that I have to resort to this to get a simple response. In the past, Focus Group/Sago/Schlesinger, was great & was prompt about payments to participants. Now the delays in processing for rewards are extremely lengthy and unexplainable. I participated in a study UIG241019789 on 3/4/25, had $125 incentive added to the online wallet on 3/11/25, which I redeemed right away request ID ******* - with the promise of 20 business days processing (which btw is 4 calendar weeks & is insane for "processing" a reward that is automated & should be already approved for funding from company sponsoring study). I emailed the ******* support email multiple times in the past week with no response besides auto-reply. We are approaching 30 business days, almost 6 calendar weeks since incentive was awarded. There is no call-in # or human chat option, so I'm sure their email is slammed with original and follow-up complaints from others adding to delays. The studies are enjoyable and *********************** all do a good job. Just asking for some respect for all participants by providing the timely compensation reward in return for our time and info provided for the study, without having to chase the small (relative to company with >$100M annual **** reward payments with no response.

      Business Response

      Date: 04/22/2025

       According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Should you have any inquiries, please do not hesitate to reach out to our support team directly at *********************************************************************************************. 

    • Initial Complaint

      Date:04/18/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,On 3/7/2025 9:01:27 PM I requested payment for a study I did in January, which I still have not received payment for. I have waited the allotted time of six weeks before filing the complaint :(

      Business Response

      Date: 04/21/2025

       According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Should you have any inquiries, please do not hesitate to reach out to our support team directly at *********************************************************************************************. 

      Customer Answer

      Date: 04/23/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **** *****

    • Initial Complaint

      Date:04/17/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a focus group at Sago on 3/11/2025 and the agreement at that time is that the 150.00 reward would be paid within 21 days. After my successful participation was confirmed, I later received a notice that virtual reward could take 4 to 6 weeks or longer, which was not our agreement. It bothers me that the company is not living up to the original agreement. Years ago, they used to send rewards out within a week after completion. Now it's getting longer and longer, with participants now unsure of when the company will ever pay them. It has been 5 weeks! I'm asking for them to send the reward. This whole experience has been very disappointing.

      Business Response

      Date: 04/24/2025

      According to
      our records , your redemption request is reflecting as processed and claimed as of April 22nd .
      Should you have any inquiries ,please do not hesitate to reach out to our
      support team at [email protected].

      Customer Answer

      Date: 04/26/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      It may not have happened without you. Thank you!



      Regards,


      **** ********* 

    • Initial Complaint

      Date:04/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I participated in a study on current events on the 27th of February, got sent an incentive to my focus group wallet on the 4th of March, and was told to wait for approximately 20 business days after receiving it. Well, it's well over a month now; it's been 32 business days, and I still haven't gotten my incentive. I have called customer support several times and even sent an email, but none of them have been responded to. I really can't fathom how this organization is still in business. They lure you in and then leave you hanging afterwards.

      Business Response

      Date: 04/18/2025

      Our records indicate you have recently been in contact with a member of our support team. According to our records, your redemption is now showing as processed. Please review the email from ******************************* Once your redemption has been activated or claimed it is ready for use. Should you have any inquiries, please do not hesitate to reach out to our support team at **************************************************

    Sago is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.