Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,202 total complaints in the last 3 years.
412 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/16/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed 3 studies in 2024. The funds have been pending since December 2024. I have made several tickets and emailed the company. All of my messages have been ignored. I let SAGO know that I was unable to access my account. They didn't respond to the message. I let them know that I was owed for 3 studies. They still didn't respond. I don't know what else to do.
Business Response
Date: 04/17/2025
Our
records indicate that you manually unsubscribed on July 21st 2022 , resulting in the deactivation of your account with the email address shared here. Kindly
contact our support team for further assistance at ******************* with your active registered as there are no reach out from this current email address.
Business Response
Date: 04/24/2025
Our
records indicate you have recently been in contact with a member of our support
team and your accounts were on hold due to a breach of Terms and Conditions for multiple account creation which has now been resolved. All your redemption requests have been processed. Your
redemption emails will come from [email protected]. Should
you have any inquiries, please do not hesitate to reach out to our support team
directly at *******************.
Customer Answer
Date: 04/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:04/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello my name is ******* ****** and I would like to file a complaint on sago , the company sends out emails to get people to come in for paid surveys,and I completed two surveys, one on April 8th was for 160 dollars and it was in person, and I still haven't received my payment, they use false information on getting you your money, when I did my part on taking the surveys and have not received any thing , I need the money that why I took the two surveys, the other survey was online on March 20 , and I haven't received my payment of 125 dollars, since switching over to sago there services have been horrible, no costumer service or anything , all they want is to fill there quota and don't care about the consumer.
Business Response
Date: 04/17/2025
Our
records show you were incentivized for both studies, and you have placed 2 redemption requests on March 29th and April 4th which are being processed as per the agreed processing timelines shared prior to participation in your confirmation emails.
If you do not receive them within the timeframe, please reach out to our support
team for assistance at ********************
Customer Answer
Date: 04/28/2025

Complaint: ********

I am rejecting this response because:

The business named Sago, is using false advertisement to promote there business for surveys, they lead people on with the surveys with the pay and upon do the surveys and using the people, they get paid and we don't.

Regards,

******* ******
Business Response
Date: 04/29/2025
According
to our records, your redemption is now showing as processed and claimed. Your request placed on April 8th is being processed per agreed timelines shared in your confirmation email. Should
you have any inquiries, please do not hesitate to reach out to our support team
directly at ********************
Initial Complaint
Date:04/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** to paid a Teams interview for radiology management program and software experience and I wasn't compensated for my professional opinion.
Business Response
Date: 04/16/2025
Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries and encourage you to check with our support team for the most recent update. Should you have any inquiries, please do not hesitate to reach out to our support team directly at *********************************************************************************************.
Initial Complaint
Date:04/11/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I agreed to do a Voters Research discussion board on 02/25/2025 at the agreed compensation of $225. Study reference: ************
It was a three day long discussion board and I fulfilled my end of the contract.

I have yet to receive my incentive, I can’t get in touch with anyone, have sent multiple emails regarding it. I have requested it through focusgroupwallet and know it can take up to three weeks to receive it. I requested a virtual visa card. Not even physical. I don’t understand why i haven’t received it yet.
Business Response
Date: 04/15/2025
According to our
records, your redemption is now showing as processed. Please review the email from ******************************.
Once your redemption has been activated or claimed it is ready for use. Please
make sure to add [email protected] to your safe senders list and
also to click and claim the reward and use it within 90 days else it will
expire and once expired it can no longer be reissued. Should you have any
inquiries, please do not hesitate to reach out to our support team at
********************
Customer Answer
Date: 04/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have been providing medical consultation services for Sago. Ever since I reached out to them regarding missing payments from past years, Sago has blocked me from access to my e-wallet. I have contacted customer service for months still no response. For last year, I am still owed $1255 for services provided and a 1099. For beyond 2024, I am still owed $1025. Please help.
Business Response
Date: 04/17/2025
Per our records, there are multiple accounts registered under your name and per Panel Terms and Conditions members are allowed only 1 account. Our records indicate you have been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries and encourage you to check with our support team for the most recent update from *********************************************************************************************.
Customer Answer
Date: 04/22/2025

Complaint: 23188088

I am rejecting this response because: have been trying to reach the team for several months, received no response or help.

Regards,

Qian **** ****
Business Response
Date: 05/02/2025
Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries due to a breach of Terms and Policies for multiple accounts creation and encourage you to check with our support team for the most recent update.
Customer Answer
Date: 05/05/2025

Complaint: 23188088

I am rejecting this response because: problem still not resolved.

Regards,

Qian **** ****
Business Response
Date: 05/14/2025
Our records indicate a member of our support team has reached out to your requesting additional information since May 2nd in order to further assist due to multiple account creation which is a breach of the panel's policy. We request you to kindly revert to the email with the requested information. Please do not hesitate to reach out to our support team directly at *********************************************************************************************.
Customer Answer
Date: 05/15/2025

Complaint: 23188088

I am rejecting this response because: did not receive, please send again.

Regards,

Qian **** ****
Business Response
Date: 05/23/2025
Our records indicate you have recently been in contact with a member of our support team and they are awaiting information from your end in order to be able to resolve your concern. We kindly ask for your patience as they look into your inquiries and encourage you to check with our support team for the most recent update.
Initial Complaint
Date:04/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is to frequent we take the panel survey and we already wait a long time. I chose physical because it misleads you to think its 7-10 business days. It has been longer than 20 business days and still processing. They dont update you in speedy manner. I know this has to be a big issue with this company and they are not doing anything to fix it. No other panel takes this long for payout. Seems like they respond faster when you complain. Its getting tiresome to wait so long after we complete a focus group. This company needs examination because just like you all. Red panel people we need our incentive for assisting
Business Response
Date: 04/11/2025
Our records indicate you have recently been in contact with a member of our support team.Your redemption request has been processed and the mandatory address verification completed. Please allow an additional 7 -10 business days for the card to arrive via regular mail. The card will be sent from *************, so kindly keep an eye out for it. Should you have any inquiries, please do not hesitate to reach out to our support team at **************************************************
Initial Complaint
Date:03/31/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name's *** ********. I participated in a "health study," ************, on the 31st of January, which lasted for 3 days to be incentivized $50 and also participated in the second part on the 6th of February to be incentivized $150, which was $200 altogether, and got sent the incentive to my focus group wallet to be paid out in 20 business days from the 18th of February. Didn't receive any payment since the 18th of February till now, which is the 31st of March, and they claimed it would take approximately 20 business days to get whatever incentive you chose to receive. I also participated in a current events study, ************, to be paid $200, which I didn't get as well. I see no point in participating in studies that take nearly 2 months to pay out. It is very appalling that you get tons of calls and emails BEFORE the study and then get your payment/incentive withheld AFTER participating. Something needs to be done about this. I've also had friends complain about this and some have even left their incentives with the company as they got tired of complaining and calling customer support,
Business Response
Date: 04/02/2025
According to
our records , your redemption requests are reflecting as processed and claimed .
Should you have any inquiries ,please do not hesitate to reach out to our
support team at ********************
Customer Answer
Date: 04/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

*** ********
Initial Complaint
Date:03/28/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed 3 studies, and one was well over a month almost 2 months with no payment. request id ******** ******** ******* is the reference #on the Sago website.
Business Response
Date: 04/02/2025
Our records
indicate you have recently been in contact with a member of our support team.
Your redemption requests have been processed and the mandatory address
verifications completed. Please allow an additional 7 -10 business days for the
cards to arrive via regular mail. The cards will be sent from “Reward Center”, so
kindly keep an eye out for it. Should you have any inquiries, please do
not hesitate to reach out to our support team at ********************
Customer Answer
Date: 04/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:03/24/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sago hasn't paid me for my service
Business Response
Date: 03/27/2025
According to our records, you are not registered with the email address shared. Please reach out to our support team at ************************************************* for us to further investigate.
Initial Complaint
Date:03/21/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I completed a focus group last month also did some pre homework too. I was to be paid 160.00 total for doing both of these assignments.
Which I did complete.
So the email states that one ahold recieve or expect payment in 21 days. It doesn't say anything about the exclusion of week ends or holidays. So I'm assuming not.
But my 21 days was up as of yesterday and still no payment nor a reply.
I just want to get paid my 160.00.
I hope this letter helps that happen.
Sincerely, ***** ******
03/21/2025
Business Response
Date: 03/24/2025
Our
records show you were incentivized, and you have placed a redemption request on March 1st which is being processed as per the agreed processing timelines of 20 business days and is currently on 16th business day.
If you do not receive it within the timeframe, please reach out to our support
team for assistance at *******************.

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Sago is NOT a BBB Accredited Business.