Business Profile
Market Research
SagoHeadquarters
Complaints
This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,209 total complaints in the last 3 years.
- 413 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed an in person study on May 6th, 2024 with the understanding it could take up to 20 business days for processing. As of today, June 3rd, 2024, I have not received my payment. This is beyond ridiculous. Everyone gives a time frame with the understanding that it could take up to the maximum days allowed but few companies actually exhaust that eligibility. Sago is not one of those companies. Having people waiting for a virtual payment is asinine. I have called only to be instructed to leave a message. I have emailed and never received any correspondence in return. I just want my money. I did my job and can't understand why they can't do theirs. Blaming it on slow processing or being busy is no excuse. This company is complete joke.Business Response
Date: 06/07/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.Initial Complaint
Date:05/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At the beginning of April I participated in a focus group and never received an email giving payment information. I had to keep calling and emailing the project manager and finally got somebody to send me the information needed weeks later. I requested the payment again beginning of May and still have yet to get paid. It has been almost 2 months after my "services" were given and they have not paid me. Very dishonest and deceiving. I will never do business with them again.Business Response
Date: 05/30/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.Customer Answer
Date: 05/30/2024
Complaint: 21775955
I am rejecting this response because:
It was technically more than 20 days. It was at least 3 weeks when I finally got sick of waiting and brought it to your attention and then another 20 days in which you didn't do anything until I told yall I was disputing with BBB and notifying your client. Crazy how it magically processed after that email.
Regards,
*****************************Business Response
Date: 06/06/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.Customer Answer
Date: 06/07/2024
Complaint: 21775955
I am rejecting this response because:
This company is operated horribly. They should really look at procedural processes and look at other competitors and get up to speed with the market standards.
Regards,
*****************************Business Response
Date: 06/11/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.Customer Answer
Date: 06/26/2024
Complaint: 21775955
I am rejecting this response because:
You are INCORRECT. I have not redeemed anything and nobody has called to discuss the racism and discrimination I endured. This again shows that the company has no intentions of doing what is right.
Regards,
*****************************Business Response
Date: 07/03/2024
Her incentive was processed and claimed before she filed the complaint.
Alexendria
Initial Complaint
Date:05/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This has to be the forth or fifth time I have wrote to the BBB on this business. They need to be shut down for continuous frivolous business practices. Someone really needs to go in and investigate these people. Sending over complaints only gets the resolution in that moment and then they are back to scamming people who spend time and their own money on market research. I have screenshots below of my interactions with them that go unanswered constantly! They know how to contact people for surveys and never respond back when it's time to pay. On May 3rd I completed my participation in a dish soap study that finalized earlier this year. I completed it the same day and wasn't awarded points it is now may 21st, it already takes them long to process payment and they do things like this. I have sent up follow up emails to their support help which never responds until I put a complaint in with BBB. I DO NOT WANT TO DO BUSINESS WITH THESE PEOPLE and they send follow up emails for incentives that they never pay out. I want my $15 and them to not send me any more market research studies. Is this possible to do SAGO? when you read this. I hope the attorney general investigates you people for your untrustworthy business. Also, considering gathering up some close friends to contact the news about your business.Business Response
Date: 05/24/2024
Our
records indicate you have recently been in contact with a member of our support
team. We kindly ask for your patience as they look into your inquiries, and
encourage you to check with our support team for the most recent update.Business Response
Date: 06/11/2024
Our records
indicate you have a pending redemption requested on June 4th, pending approval. Please
anticipate a processing period of up to 20 business days during high volume
periods. If you do not receive it within that timeframe, please reach out to
our support team for assistance.Customer Answer
Date: 06/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* ********Initial Complaint
Date:05/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A few weeks ago I signed up for ************** and began receiving invites for focus groups and have completed 1/4 so far I am scheduled for. All of a sudden I had trouble logging into my account. I spoke to many of the reps who confirmed by participation in the focus group who claimed to put in multiple requests to support for me. Additionally, I spoke with some through customer support who is very unresponsive about getting this resolved. This means not only do I not have access to my account for no reason at all, I also am unable to access the compensation I have received and will receive for future focus groups. The support is unresponsive via email, I try to call them on the phone and they don't answer either. Please get this resolved.Business Response
Date: 05/24/2024
Our
records indicate you have recently been in contact with a member of our support
team. We encourage you to check with our support team for the most recent update.Initial Complaint
Date:05/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday May 10, 2024 I took place in a New Technology Test for $250. I was not contacted at all until Tuesday May 14 to begin redemption process, despite 24 hours being the initial quoted timeline. I elected to take e-gift cards to make the process more timely.I redeemed my points for three gift cards: a Target gift card (****** points), an Amazon.com gift card (***** points), and a CVS/pharmacy eGift card (***** points). These redemptions are currently pending approval and I was informed processing may take up to 20 business days, excluding weekends. The extended delay and lack of communication are unacceptable. I request immediate action to complete the processing of my gift card redemptions and provide a definitive timeline for when I can expect to receive them. Furthermore, SAGO should improve its communication and customer service to prevent such issues in the future. Why am I being penalized for being sent the redemption request late? A whole four days went by before I was initially contacted. I have low confidence this will be resumed in an efficient manner. This long of a timeline for an e-gift card is unreasonable. Other platforms allow for instant redemption of gift cards, and there was no on-site payment option presented.Business Response
Date: 05/23/2024
We cannot locate you in our panel by name, email or contact number. Please contact our support team directly at ************************************************* if you are still in need of assistance.Customer Answer
Date: 05/23/2024
Complaint: 21739926
I am rejecting this response because:My name and phone number listed should line-up what what's on file. The e-mail listed differs. The e-mail associated with my account is ***************************.
Regards,
***************************Business Response
Date: 05/28/2024
Our records show you have a pending redemption which is currently pending approval from May 14th. Please anticipate a processing period of up to 20 business days during high volume periods. If you do not receive it within that timeframe, please reach out to our support team for assistance.Initial Complaint
Date:05/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on May 1, 2024 I completed an in person survey at SAGO **********************************************************************************************************. I was to be compensated $125 dollars found out at the conclusion of the in person survey that I would be paid by either physical or virtual **** card I submitted my request for payment only to find out that others have complained it took over 3 weeks to get paid I was told I would be paid after the survey it has been 20 days and my virtual **** card request states it is processing and I have been waiting since May 1, 2024. I have contacted the helpdesk as they instructed only to be told that it is processing with no information as to the exact time is it 20 days or what? they always respond and the time always gets longer for processing. I need my money just as they needed my support for the survey I took on May 1, 2024. When you call no one answers it goes to voicemail and no return calls.Business Response
Date: 05/23/2024
Our records indicate you have recently been in contact with a member of our support team. As advised, please anticipate a processing period of up to 20 business days during high volume periods. If you do not receive it within that timeframe, please reach out to our support team for assistance.Customer Answer
Date: 05/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:05/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/11/2024 Request ID: ******* Amount: $50 I requested a **** Virtual gift card and I have still not received the incentive. Please resolve this immediately!Business Response
Date: 05/23/2024
Please anticipate a processing period of up to 20 business days during high volume periods, as previously advised. If you do not receive it within that timeframe, please reach out to our support team for assistance.Customer Answer
Date: 05/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I participated in a market research study for them, and I am waiting on payment from them. They don't answer emails, and when they do there is always excuses about your payment. They are very frustrating to deal with.Business Response
Date: 05/15/2024
Our records indicate you have recently been in contact with a member of our support team. Please review your support ticket for the most recent update. Per all confirmation emails and screening requirements you must agree to our incentive processing timeframe prior to participation. Unfortunately, during high volume periods it can take up to 20 business days as advised as previously advised.Customer Answer
Date: 05/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/1/24 I completed a study I waited for over two weeks and submitted a ticket to the help desk and reached out a few times for an update on 4/27/24 I finally received the points and I attempted to redeem my points. I have been waiting over two weeks again to receive my reward this is absolutely ridiculous. Why have a help desk if no one is going to reply.Business Response
Date: 05/15/2024
Our records indicate you have recently been in contact with a member of our support team, we encourage you to review your support ticket for the most recent update. As advised on May 1st, (in response to your support ticket) please anticipate a processing period of up to 20 business days during high volume periods. If you do not receive it within that timeframe, please reach out to our support team for assistance. Per all confirmation emails and screening requirements you must agree to our incentive processing timeframe prior to participation.Customer Answer
Date: 05/15/2024
Complaint: 21707216
I am rejecting this response because: my issue isnt resolved. I did not receive a response to my support ticket I had to make a report here to even get acknowledged. And as far as the processing times go it also says up to 2 weeks for the points but it was way longer than that and I had to file a report here to even get the points. So dont say I agreed to the processing times when yall frequently exceed them.
Regards,
*************************Business Response
Date: 05/28/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.Initial Complaint
Date:05/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Businesses pay Sago up front to find market researchers for products. I was apart of a 3 month assignment that ended on 4/18. It is ridiculous that a person has to wait so long for their virtual card to be processed. With a click of a button funds should be issued. I spent my time for three months reviewing a product, and why should I have to wait so long once points have been redeemed to be processed. This is the only company that waits so long to pay researchers. Please process my claim.Business Response
Date: 05/15/2024
Per all confirmation emails and screening requirements you must agree to our incentive processing timeframe prior to participation. Unfortunately, during high volume periods it can take up to 20 business days as advised. If you require additional assistance, please do not hesitate to reach out to our support team.Customer Answer
Date: 05/15/2024
Complaint: 21690861
I am rejecting this response because:
My Study was completed on April 18, and I have waited the 20 business days.
Regards,
*****************************Business Response
Date: 05/28/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed as of May 16th. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.Customer Answer
Date: 05/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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