We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sago has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,215 total complaints in the last 3 years.
    • 413 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sago research is making people wait very long time to get them to actually process payments they added to wallet for focus groups ive done. The rule of thumb is that once the company pays Sago to do a payout to all participants the money is supposed to be released immediately to the participants. They use to payout and release funds immediately to participants but for some reason they dont want to release the money these companies are paying them for their services. I have to question where is the money going and who gets it because the participants dont get it for a very long period of time. They are going to lose alot of business after companies read all the negative reports made against sago

      Business Response

      Date: 04/26/2024

      Our records indicate you have recently been in contact with a member of our support team. As advised, you have 2 pending redemption from April 20th and April 21st. Please review your confirmation email under " General Details" which states, you will receive your redemption email within 20 business days of redemption request. Please contact our support team should you have any additional concerns. 

    • Initial Complaint

      Date:04/24/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a study from 3/13/24 to 3/15/24 with Sago. The company notified me on 3/18/24 that my work had been 100% completed and i would receive an email regarding incentive of ******. I received and completed the email on 3/23/24. I have been waiting over a month for the incentive. I sent an email and the response I got on 4/11/24 is that the redemption was made. It's almost 2 weeks later and they said they are still working on it. This is so disappointing when a company makes a commitment to pay an incentive and then takes over a month to do so, as if it doesn't matter.

      Business Response

      Date: 04/24/2024

      According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Should you have any inquiries, please do not hesitate to reach out to our support team.

    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a Vehicles focus group study (Study Ref # ************ on 3/28/2024 and the incentive amount for the study is $200. On 4/2/2024 I received an email that my incentive was added to my Focus Group Wallet. I chose to redeem 21,100 points on 4/2/2024 for $211 in the form of a virtual Visa card.

      I emailed ******************* on 4/23/2024 to ask about the status of my payment. It has been showing “Processing” since the day I redeemed. I have not received a response. I chose the virtual Visa card because I did not want to risk a physical card getting lost in the mail and I thought a virtual Visa card would be received faster. I’m not understanding the reason for the delay. I have participated in other focus studies by other companies and my payment is received either same day or between 1-2 days later.

      Where is my payment? If people are taking time out of their schedules to share their opinions, they deserve prompt payments from the company.

      Business Response

      Date: 04/24/2024

      Please
      anticipate a processing period of up to 20 business days during high volume
      periods. If you do not receive it within that timeframe, please reach out to
      our support team for assistance.

      Customer Answer

      Date: 04/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ***** ******

    • Initial Complaint

      Date:04/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Completed a two day online focus group, took several days to receive points just to have to trade them in for gift cards. Went to exchange points for gift cards which in 2024 should be instant. It's been days now no gift cards. Then I research company and find out they do this to everyone. Such a shame.

      Business Response

      Date: 04/24/2024

      Our records show you made a redemption request on April 22nd. Please
      anticipate a processing period of up to 20 business days during high volume
      periods. If you do not receive it within that timeframe, please reach out to
      our support team for assistance. Kindly
      reach out to our support team directly at ******************* if you require any assistance. There are currently no
      open or pending requests from your end.

      Customer Answer

      Date: 04/24/2024



      Complaint: ********



      I am rejecting this response because:



      20 days is unacceptable when every other research company pays instantly. I was told I'd receive compensation within 4 days not an additional 20. Once the compensation was put in my wallet the redepemtion should not take this long. Too many reviews saying people never got paid. This just feels really scam like because it should not be 20 days for a virtual gift card.



      Regards,


      ******* ****

      Business Response

      Date: 04/26/2024

      Our records show you made a redemption request on April 22nd. Please review your confirmation email under "General Details" which states to allow up to 20 business days during high volume periods. Please contact our support team directly at ******************* if you need further assistance. 

    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint pertains to both the non-receipt of the stated incentive within the specified timeframe and the inability to contact any representative of the organization to address the issue, despite multiple attempts.I finished a study on March 21 and redeemed it a few days later, expecting it to be processed within the allotted time of ***** days. However, that timeframe has passed, and the status still shows as 'processing'. I have submitted an inquiry through the online contact form, tried the suggested number for concerns (which goes directly to voicemail), and also contacted the organization's general email alias. And received no response to either outreach attempt.Make the following statement grammatically correct and easy to comprehend. I have worked with this organization before as it's individual entities of 20/20 Focus Groups, Schlesinger Group and now Sago. I have never encountered any payment receipt issues with either of the companies separately, whether participating online or in person. However, this is no longer the case in this instance.Study Reference #UOM24800115 *************** Request ID #*******

      Business Response

      Date: 04/24/2024

      Our records indicate you have recently been in contact with a member of our support team. We received your request for support on April 22nd. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update

    • Initial Complaint

      Date:04/23/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for a payment to process since February 26th 2024. It is now April 23rd, well over the 20 business days the payment was promised in and I have still not received it. I sent in a request to the help desk on April 6th and have not heard back. Aren't businesses supposed to pay people within a reasonable time frame? This is absolutely ridiculous! They shouldn't be able to continuously do this to people!

      Business Response

      Date: 04/24/2024

      Our
      records indicate you have recently been in contact with a member of our support
      team. We kindly ask for your patience as they look into your inquiries, and
      encourage you to check with our support team for the most recent update. 

      Customer Answer

      Date: 04/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      It wasn't until I made a complaint with the BBB that I finally received payment, so other participants beware. 




      Regards,


      ****** *

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a study conducted in childrens healthcare on 4/2/24. It was a 2 hour study that took place in person in ************, **. I completed the study and was told my incentive would be emailed to me. The incentive points were awarded to me on 4/2/24. You have to cash in the points by ordering gift cards which I did on 4/2/24. It has been stuck in processing for weeks now. I reached out to the email address help desk and was told once they are running behind. I waited a few days and reached out again and was told Unfortunately, we are not focus group. Therefore, if you see it processing that is from Focus Group . Once it says paid that means it has been sent to us. It is still stuck in processing and Ive left several messages for Sago on the rewards voicemail and have not received any response.

      Business Response

      Date: 04/24/2024

      Please anticipate a processing period of up to 20 business days during high volume periods. If you do not receive it within that timeframe, please reach out to our support team for assistance. Our records show you have a pending redemption from April 3rd. 

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Participated in a focus group on March 20th with FocusPointe/Sago. When we accept surveys, we have to agree to the terms of accepting payment in the form of a gift card within 2-3 weeks. It has now been over a month and my gift card status still shows as processing. When I have contacted the company, the response says my case can not be found using the email address provided. The email used is the one I signed up with. I am looking for resolution and the release of payment. I feel as if I have been scammed after giving them my time, personal information and personal opinion.

      Business Response

      Date: 04/24/2024

      Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update

    • Initial Complaint

      Date:04/22/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in Sago's activities and
      redeemed $125 on March 28th.
      Despite their 20-day payment promise, it's been 25 days with no payment. I've emailed twice, receiving the same 20-day response. This delay is unacceptable, and seem to be doing this to alot of people

      Business Response

      Date: 04/24/2024

      According
      to our records, the issue has been resolved as your redemption is now showing
      as processed and claimed. Should you have any inquiries, please do not hesitate
      to reach out to our support team.

      Customer Answer

      Date: 04/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ******* *******

    • Initial Complaint

      Date:04/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 25th, I redeemed $184 as payment via virtual amazon gift card under request id ******** They say it takes 20 days to pay out however it has been more than 20 days and after multiple emails and calls; no action has been taken to pay out. Upon researching online, it seems they are doing this to multiple participants.

      Business Response

      Date: 04/24/2024

      Kindly
      reach out to our support team directly at ******************m if you require any assistance. There are currently no
      open or pending requests from your end. Your redemption has been sent for processing. The email will come
      from ****************************om, please let me know if not
      received. 

      Customer Answer

      Date: 04/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ****** ******

    Sago is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.