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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,215 total complaints in the last 3 years.
    • 407 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unsuccessful trying to resolve two non payment events for participating in focus group on 06/28/23 for $120.00 ************* and 12/07/23 for $115.00 ************** The one in June stated the incentive was added to my Focus Wallet on 07/09/23. I accessed wallet on 07/17/23 requested a virtual visa reward (request ID ********. The reward is showing paid which is not true. I never received the incentive. After sending multiple emails and phone, I received no response. I was asked to be patient that the record was being reviewed by the Panel Service Team. Three emails later no money. Second survey completed on 12/07/23 (request ID *******) dated 12/16/23 $115 still processing. This was supposed to take no more than 10 days maximum. I planned to use both payments to offset some Christmas gifts and I’m still waiting. I just want what is owed to me. I honored my obligations and this company did not

      Business Response

      Date: 12/27/2023

      Our records show this has been resolved, please review your helpdesk ticket. 

      Business Response

      Date: 01/02/2024

      Our records show this has been resolved, please review your support ticket. 

      Customer Answer

      Date: 01/03/2024



      Complaint: ********



      I am rejecting this response because:



      The subject has returned the points to my account which has allowed me again to request payment. Today at 1:23pm I requested a physical Visa card for payment. It shows it should process within 10 days. I’m allowing 3 weeks for processing, mailing and receipt of delayed funds. I do no consider this issue resolved until I have payment. It appears the subject continuously wants to indicate the matter has been resolved when it has not 



      Regards,


      ****** *******

    • Initial Complaint

      Date:12/26/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a study for the research group on 12/7 about Healthy Living at 7pm.. The incentive for the study was for $150 dollars.. I elected to receive my incentive by virtual gift card.. The initial email that was sent about the incentive said that it would take 10 days to process.. 10 days have passed, and I haven’t received anything.. It is now almost 3 weeks, and I still haven’t received anything!.. I’ve emailed their HELP DESK and their VIRTUAL SUPPORT desk and all I get is an automated response!.. I did everything that they required of me, and I think that it’s extremely unprofessional that I now have to jump through hoops to get compensated!..

      Business Response

      Date: 12/27/2023

      Our records show this issue has been resolved, your redemption has been sent for approval. Please contact our helpdesk if not received within the next 48 hours. 

      Customer Answer

      Date: 12/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards, 

    • Initial Complaint

      Date:12/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in the recent META technology testing study which was advertised to pay $275. I participated in the study and chose to redeem my payment with a virtual **** card. The request ID is *******. I did this the day it became available to me. Its status is still set on processing and it has been about two weeks. It seems others have had this issue. Please help! Thanks.

      Business Response

      Date: 12/27/2023

      Depending on the time your redemption is submitted, processing may take up to 10 business days during high volume periods. 
      Please contact our helpdesk directly at ************************************************* if not received within the next 2-3 days. 

    • Initial Complaint

      Date:12/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a research study for which I was supposed to be paid $225.I was directed to their website to confirm the form of compensation. I selected physical gift card. At no point was I asked where it should be shipped. Instead, it simply defaulted to an old address I had in my account information. I messaged them trying to redirect the gift card to my new address, but they never responded. I tried calling, but their phone system took me in a loop and it was impossible to speak to anybody. I emailed again multiple times over the next few months. I have even been in contact with the new residents of my old address, and it ~never even arrived where it was allegedly sent to in the first place.~It has been six months and I still have not been paid for my time. I have not once been able to get a response from anyone. This almost appears to be by design.

      Business Response

      Date: 12/27/2023

      Please reply to your helpdesk ticket with your current address. Once this is received, your incentive will be reissued accordingly. 

    • Initial Complaint

      Date:12/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I hope this is fine. Since 2018 I was a member of the previous pollster until March 2023 when I migrated to the new pollster. Since then I had not had problems with payment until December 6th, access was blocked and I cannot withdraw the **** points It is equivalent to $70 which counted towards gifts. I wrote to you two weeks ago, I have not received a response. Focus Group by Schlesinger ************************************************* [Request received] I can't log in to the account Your request ********* hope you help me with this situation.Have a happy day and Merry Christmas and New Year. thank you very much.

      Business Response

      Date: 12/27/2023

      Please review your helpdesk ticket, you should be able to login and access the member portal at this time. Please contact our support team directly if you need further assistance. 

    • Initial Complaint

      Date:12/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed an online group study related to blood donation. On Oct 28 i was told the payment--has been added to your FocusGroup Wallet.Amount:$ 100Study Reference #:TIG23801492Topic:Blood Donation StudyDate of Participation:10/13/2023I have sent MULTIPLE emails asking, begging to resolve and send payment and ONLY have received auto- replies confirming receipt of my concerns. Followed by silence.

      Business Response

      Date: 12/22/2023

      Our records show this has been resolved, your redemption has been processed. 

      Customer Answer

      Date: 12/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/29/2023, I participated in person in the Personal Care Products study, Study Reference #: ***********, with SAGO Chicago. The incentive was promptly added to my wallet in the estimated time they specified. However, I redeemed the entirety of my wallet on a virtual visa gift card on Nov. 29, 2023. They stated that it can take 3-5 business days to process, and maybe up to 10 business days in times of high volume redemptions. However, today marks the 17th business day since then and I don't have any sort of information from them. Everything still shows as processing. I reached out to them through the Contact Us option. It has been a week since reaching out and I have received no response. My redemption details are:
      Request ID: 2271756 Request Date: 11/29/2023 6:11:23 PM Redemption Type: Virtual Visa® Reward Points: 13,500 Amount: 135.00 USD Status: Processing.
      I hope I can get this resolved. Thank you.

      Business Response

      Date: 12/22/2023

      Our records show this has been resolved, your redemption has been processed. 

      Customer Answer

      Date: 12/30/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ******* **********

    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested my virtual debit card on 12/4. It has been well over the 10 business days. *** sent numerous emails with no response. This is ridiculous. *** worked in customer service for over 20 yrs. This would never happen at my company. I need the $325 asap

      Business Response

      Date: 12/21/2023

      Our records show this has been resolved, your redemption has been processed. The email will come from ******************************, please let me know if not received. 

    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a Focus Grop on November 14 2023 with the promise of obtaining a incentive-compensation right after the event.I've made several attempts to get a response from SAGO with virtually no response by phone and/or email I called the entity in charge of issuing the incentive as a ************ Card and learned that they don't have any instruction from **** to redeem the incentive.I've spent more time trying to obtain a satisfactory response from SAGO than I spent during the focus group.

      Business Response

      Date: 12/21/2023

      Our records show this has been resolved, your redemption has been processed and received. 

    • Initial Complaint

      Date:12/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a study with Schlesinger/Sago back in November, was told I would receive payment within 10 days, I selected my method of payment, it has now been almost a month and it still just says "Processing". Sago needs to be up front about the fact that payment will take a very long time, it is unethical.

      Business Response

      Date: 12/21/2023

      Our records show this has been resolved, your redemption has been processed. The email will come from ******************************, please let me know if not received.

      Customer Answer

      Date: 12/21/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

    Sago is NOT a BBB Accredited Business.

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