Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,215 total complaints in the last 3 years.
408 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a focus group on December 1st. I received an email after the study that the incentive points were added to my wallet. I redeemed it for a virtual reward card on December 1, 2023. Ten days after I redeemed my points for the virtual **** card and I still hadn't received it. I looked up the FAQ's and it said "during busy times it can take upto 10 business days", it has now been twenty days since I completed the study and THIRTEEN BUSINESS DAYS! I emailed the reward center and they replied that they can't see it and I need to contact the company I am receiving the reward from, which is this company. Why am I getting the run around?! I did everything asked of me and agreed to do so in exchange for $225 incentive. I did my part of the agreement, now you should do your part. request number *******
Business Response
Date: 12/21/2023
Our records show this has been resolved, your redemption has been processed. The email will come from ******************************, please let me know if not received.
Customer Answer
Date: 12/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:12/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have currently been waiting for my incentives from Nov 26th to be added to my Schlesinger Virtual card like I requested. They both (2 surveys, totaling $115) have been "processing" to the card since then. I email, and get the general form response telling me to call a number no one answers or checks. I leave voicemails that are seemingly ignored. It's not the company I did the study for, which you claim I need to contact them first... Their part is fulfilled. It's Focus Group's ball, and you seem to be interested in resolving the situation. I've been calling and emailing since Dec 2nd. I feel like you're dangling my EARNED INCENTIVE in front of me like a carrot I can never reach. It's maddening
Business Response
Date: 12/21/2023
Our records show this has been resolved, your redemption has been processed. The email will come from ******************************, please let me know if not received.
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in the study *********** over a month ago. I finally received the incentive email on 12/3/23. I chose my payment method as a virtual visa and was told it could take up to 10 days. I have still not gotten my payment. This is unacceptable and from what I’m reading it is a trend. It takes long enough to get the incentive email to just choose your payment method. It should be like other businesses and pay immediately, especially if it’s a virtual payment!
Business Response
Date: 12/20/2023
Our records show this has been resolved, your redemption has been processed!
Customer Answer
Date: 12/24/2023

Complaint: 21033907

I am rejecting this response because Ive got a new payment Im waiting for and Im sure its going to take me complaining before Ill get it.

Regards,

*********************************
Business Response
Date: 01/02/2024
Your 12/24 redemption has not been processed , it normally takes 10 business days. Please contact our support team if your redemption is not processed at that time.
Customer Answer
Date: 01/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

******** ********
Customer Answer
Date: 01/10/2024

Complaint: 21033907

I am rejecting this response because: Ive not been paid for a study I done. I chose my payment method over *************************** is *******. Please pay me. This is really making this company look tacky.

Regards,

*********************************
Business Response
Date: 01/11/2024
Our records show your 12/24 redemption has been processed. Please contact our support team should you need further assistance.
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in 2 research studies at the Iselin location on 12/01/23 and 12/03/23. I redeemed my points for a virtual gift card which says up to 10 business days to receive but when I first signed up for the study, it said 3-5 business days. I have been emailing about not receiving my virtual gift cards, one for $130 and one for $140, but no one has responded and it’s been over 10 business days and I have not received my compensation. This is bad for business. I held up my end of the agreement and have patiently waited.
Business Response
Date: 12/20/2023
Our records show this has been resolved, your redemption has been processed!
Customer Answer
Date: 12/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:12/19/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a study with META where it was advertised that I would receive $275 for participation in the study upon completion. After completing the study, the funds were put into a wallet that could be redeemed for a virtual visa gift card through Schlesinger Group. I redeemed the gift card and ever since the payment has been stuck on "processing" for over two weeks. I sent two emails to the support email linked, days apart, and both were met with no reply whatsoever. I would just like to receive my money as it would be very helpful during the holiday season. Thank You!
Business Response
Date: 12/20/2023
Our records show this has been resolved, your redemption has been processed!
Customer Answer
Date: 12/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:12/19/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted to participate in an Online discussion about Rental Property. I completed that on Nov 27.
As part of this I was going to get a Gift Card of my choice.
I chose Walmart, and the amount was $200.00.
I was told to wait 10 business days. I did.
Here we are, after contacting the person who called me, I was told Friday 12/15 EOD, I would have it.
I still dont have it.

I would like them to process my gift card. I gave my time, was on time for the interview, and waiting going on a month is ridiculous.
Business Response
Date: 12/20/2023
Our records show this has been resolved, your redemption has been processed!
Customer Answer
Date: 12/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
HOWEVER: I only got the redemption AFTER I filed with the BBB after a MONTH of waiting.

Regards,

******** *****
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a focus group at the end of November, I received incentive points on 12/8 and redeemed them the same day for a $450 ************ card and its now 12/19 and I have yet to receive an email with the card and the status online is still processing. *** reached out to the help desk via email and phone call to see what is the delay, as my reward from October only took 3 days to process. I have yet to get a response. I just want the money I was promised for my time. I finally revived some sort of reply by reaching out to the coordinator on the focus group, but she stated she would reach out to the help desk, as *** already did. Theyre a decent company, but ever since the take over/merge their payment system has been off/delayed.
Business Response
Date: 12/20/2023
Our records show this has been resolved, your redemption has been processed.
Initial Complaint
Date:12/19/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the 2nd time the SAME issue has happened with this company. And EXACTLY as before, I have called, emailed, called, emailed, called and called multiple times but these shady f's have insulated themselves with auto reply emails and automated voicemail attendants to the point that I'm starting to wonder if computers and robots run this company. To my complaint. And it's basic. And it's like groundhog day with these people. I took part in a focus group in October. It's December. Where's the $70 I was promised?? 2-months? Now....the same EXACT thing happened in March of this year and I eventually got paid in AUGUST!!?? Please just pay me like send me an email link with an actual, working, fully 'processed'(?) **** gift card for the $70 I was promised. Please. Sorry I had to resort to a public BBB message board for this but since nobody returned my phone call, or my other phone call, or replied to my first 3 emails, I had no other choice.
Business Response
Date: 12/20/2023
Our records show this has been resolved, your redemption has been processed.
Customer Answer
Date: 12/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
It's too bad the only way to get a resolution with this company is to complain to the BBB but such is life.

Regards,

*******************
Initial Complaint
Date:12/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. My name is ***. I participated in 2 studies through Sago. (Formally known as Schlesinger Group). I successfully completed these 2 studies. I correctly received my point rewards on November 21, 2023 and November 24, 2023. I submitted on November 21, my points for the Shopping Study I participated in for a virtual **** gift card worth 175 dollars. On Sago website, it clearly and specifically states I would receive Virtual **** at up to 10 business days. It is now December 18, 2023 and I have not received virtual **** Gift card. It shows that it is still processing. On November 24,2023, I put in my points for a ************************************************************************************* and received points for. It is now December 18, 2023 and that Virtual **** gift card is also still processing. These are well over the 10 business days that Sago website clearly states, and in all the paperwork I had to complete to participate in studies, that **** says I would receive redemptions in maximum of 10 business days. It is now 18 business days and I have not received any of my redemptions. I have sent emails and messages to both Sago and the recruiters who approved me for studies, with no response. Can anyone at Better Business Bureau please help me get incentives owed to me? Thank you for any information. ****
Business Response
Date: 12/20/2023
Our records show this has been resolved, your redemption has been processed.
Business Response
Date: 12/20/2023
Our records show this has been resolved, your redemption has been processed.
Initial Complaint
Date:12/18/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a study for ***** *****/**** on November 13, which required me to make a purchase for which I would be reimbursed as part of my incentive. Over a month after redeeming my incentive points for a virtual debit card, I have not received anything and emails to their customer service department have not been answered.
Business Response
Date: 12/19/2023
Our records show this has been resolved, your redemption has been processed and activated.
Customer Answer
Date: 12/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******

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Sago is NOT a BBB Accredited Business.