Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,205 total complaints in the last 3 years.
412 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/11/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
saga group also known as schlesinger assoc in ny, asked me to do a product review or demonstration for ****************** on friday. That same day after traveling on 3 busses and a subway train I was told the research was cancelled and to reschedule. I was told by ***** that I would be compensted anyway and I should receive $275.00 by the end of the day via email.I received no payment whatsoever and despite leaving SEVERAL (like 10) messages for ***** he never returned my call.I called monday and spoke to someone at the third street office who said he was the supervisor and his name was ***. He was arrogant, and rude and not only refused to help but rudely hung up on **** called back several times and spoke to an even ***** person named ****** who actually yelled at me, refused her manager and also hung up on me! These people are extremely unprofessional and rude!****** and *** then refused to answer their business phone for the rest of the business day. I called *************************************************************** the most childish fashion anyone couled think of.Saga and schlesinger are horrible companies who have no concern for people.They stole my time and money and just dont care.Please post this review for all to see
Business Response
Date: 09/12/2023
Our records show this issue has been resolved, please review your helpdesk ticket which states your $275.00 (****** points) have been processed.
Customer Answer
Date: 09/12/2023

Complaint: 20589287

I am rejecting this response because:
********** has not paid me, has not even bothered to contact me regarding my money, their treatment of me or their bad business practices. I have left several Messages for their upper management specifically ***** their ceo but still no contact from this company. ****** post this so that all others will know what a horrible company this is, PLEASE drop their bbb rating and please tell these people to PAY ME MY MONEY!!

Regards,

*****************************
Business Response
Date: 09/14/2023
Our records show you logged in on 09/12 and requested a $275 **** gift card. We processed your request on 09/13 which you also activated on 09/13.
09/13/2023 01:16 PM Order Created
09/13/2023 01:16 PM Order Processing
09/13/2023 01:16 PM Order Processed
09/13/2023 01:17 PM Reward Sent
09/13/2023 01:17 PM Reward Email Viewed
09/13/2023 01:17 PM Reward Email Link Clicked
09/13/2023 01:17 PM Reward Claimed
09/13/2023 01:21 PM Reward Activated - Web
09/13/2023 01:21 PM Online Registration Completed
09/13/2023 01:26 PM Reward Email Viewed
Customer Answer
Date: 09/16/2023

Complaint: 20589287

I am rejecting this response because:
No one from the business has even bothered to contact me about how i was treated by their employees or address the issue of my late payment this is just a horrible company

Regards,

*****************************
Business Response
Date: 09/18/2023
This has been resolved, your redemption has been viewed and accessed! Please review your helpdesk ticket on Sept. 11th which addresses this issue as we have previously advised.
Initial Complaint
Date:09/11/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent 20 minutes today on a survey (about **************, and the survey was only supposed to take around 12 minutes). I completed the survey and was thanked for completing it at the end, but when I returned to the main survey page I was told that I wouldn't be receiving points because I didn't qualify for the survey. This has happened so many times, and when I file complaints I always get a reply that the company is way behind in following up. Ultimately, I get a follow-up response less that 25% of the time, usually several months later, and only very rarely do I get credited for the points. It's very frustrating, because sometimes I do get rewarded after finishing a survey, but this happens only about a third of the time.Clearly the company is aware of these issues, but I haven't seen any improvements in the past few years that I've been a client.
Business Response
Date: 09/12/2023
Our records show this issue has been resolved, please review your helpdesk ticket requested yesterday! I can confirm, our records show you have completed study number SC18467410 on 09/11. If this is not the study in question, please reply to your helpdesk ticket with the study number. Once we have this information we will investigate further.
Initial Complaint
Date:09/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a research study on June 30th, 2023, at Sago, research was for company Meta. I was supposed to obtain payment in 6 weeks. I have called Sago, emailed a number of times, and have not received payment, or a response. I am still waiting for my payment of $275.
Business Response
Date: 09/08/2023
Our records show this issue has been resolved, please review your helpdesk ticket. Our records show for your participation in study number NYC23800031 we processed ****** ($275.00) points on June 30th. which are reflecting in your account. You can make a redemption of your choice, once logged into the member portal by accessing the wallet icon.
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I did participated in a study for sago(focus group) on August 10th some new wrist technology. I was told we would be getting our incentives of $275 in an email and it would take a couple of hours. So I get home and received an email from ******************************************************** with the suppose link to access the wallet. As I click the link Im met with an oops theres something wrong screen, so I manually put in the site and sign in. Do all this and go to my wallet only to find nothings been sent. I decided to send an email as well as a voicemail. Nothing so I waited another week still nothing, send another two emails still havent been reached out to. At this point its about to be a month and I havent got my money. Again I have the study reference number and everything. People are struggling out here and do this as a side job they shouldnt mess with people like this. Thinking about filing a case against the company if I dont receive anything.
Business Response
Date: 09/07/2023
Please review your helpdesk ticket, our records show you had 2 accounts, one under **************** and the other under ************************ Your account under **************** has been removed as members are allowed only one active account. It appears before the account was removed you accessed the account **************** which is not the account you participated under. This explains why you saw a zero point balance. Your active account under *********************** has a balance of ****** earned points as of August 10th. Please login using *********************** as your email/user login.
Initial Complaint
Date:09/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to redeem my points and have not received the FocusGroup Virtual Visa® Reward and it has been over 10 business days. Request ID ******* 8/13/2023 10:26:04 PM FocusGroup Virtual Visa® Reward. I also completed a help desk ticket: Request (******) on 19Aug2023 and still have not received any response from this company. I have additional funds to redeem but am concerned that my requests are going unanswered and unpaid. I would like to be compensated for my time spent.
Business Response
Date: 09/08/2023
This issue has been resolved, please review your helpdesk ticket. I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************. Please make sure to add ****************************** to your safe senders list.
Initial Complaint
Date:09/05/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from Sago on May 31, 2023, regarding a research study on facial skincare that was supposed to have paid $130 to members who qualified and completed the study. I completed the pre-qualification questionnaire and received another email on June 7, 2023, with login credentials for their Over the Shoulder research app, as I had been selected to participate. I received the unmarked facial care products about a few days before the study commenced on June 20th and it concluded on June 30th.

I participated each and every day of the study, completing the questionnaires in the Over the Shoulder app. There was no information given about when payment would be issued, only that incomplete studies would not be paid, but once again, I completed each day of the study. It has been over 2 months and I have not been compensated. I sent an email to ***************** on August 7th inquiring about the status of the payment and received a response the same day stating only that an email from Focus Group by Schlesinger would be sent to me after the incentive is processed, and that the study information, directions on how to redeem my incentive, and contact information would be included in the email. I haven't received that email to date.

After researching Sago's website and seeing that payments take 4-6 weeks to be distributed, and also seeing reviews from other participants who had not been paid, I sent another email to [email protected] on August 29, 2023. I have not received a response. I received a phone call from Sago today, September 5, 2023, trying to prequalify me for another paid study. I advised the agent that I had not been paid for the last study and would not be participating in any more studies with this company. I was told the matter would be escalated to a manager but I doubt that will actually happen.
Business Response
Date: 09/08/2023
This issue has been resolved, the issue was caused due to duplicate profiles. Our records show you accessed your account and made a redemption for a Virtual Visa gift card.
Business Response
Date: 09/12/2023
If you have more than one account, you cannot login to access the funds nor can you make a redemption. I contacted our E-gift card provider and had your incentive resent. The e-mail will be sent from ******************************. Please check your SPAM folder as well.

09/08/2023 01:40 PM Order Created
09/08/2023 01:40 PM Order Processing
09/08/2023 01:40 PM Order Processed
09/08/2023 01:41 PM Reward Sent
09/12/2023 12:38 PM Reward Email Resent(Resending)
Customer Answer
Date: 09/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

The reward email was resent, I received it, and have redeemed the virtual gift card.

Regards,

******* ******
Initial Complaint
Date:09/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a focus group on June 9, 2023 and had ****** points ($277) uploaded to Focus Group Wallet. On June 26, 2023, I attempted to redeem ****** points ($100) from my Focus Group Wallet to get a $100 ********* eGift Card (Request ID ********. The points were taken from my Focus Group Wallet but I was never emailed the $100 ********* eGift Card. I submitted a request for help through their website and received an email stating:"Your request (******) has been received and is being reviewed by our ***** Services Team. We are experiencing higher than normal volumes. Please allow additional time for a response. We appreciate your patience and please be assured all emails will receive a response.To add additional comments, reply to this email.This email is a service from SAGO. Delivered by Zendesk"It has been 9 weeks and I have replied to their email every week asking for resolution. I want the issue resolved. Either refund my ****** points or resend me the eGift card.
Business Response
Date: 09/06/2023
Our records show this issue has been resolved, I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************.
Customer Answer
Date: 09/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:08/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just sat for 2 hours for a study I think a heads up about the payment process would be nice. I did not sit for two hours to not be paid immediately there after its an inconvenience and I believe you should let the payment process be known before people accept the study i didnt make you wait for my opinion why do I have to wait for my money go back to the original method this one is trash
Business Response
Date: 08/31/2023
Per your confirmation email, it states you would receive the incentive via "Sago Wallet". For in person studies points are received within 2-5 hours of your participation time. An email is sent to you directly once the points are avialbe for you to redeem. Our records show you requested a ************ gift card today! Once your request has been processed, you should receive your redemption email within 24 hours or less.
Request date: 8/31/2023 FocusGroup ************ Reward
Initial Complaint
Date:08/29/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a few studies & chose to have my current balance of $8.00 sent to my Focus Group wallet as an Amazon gift card back on July 3, 2023. I noticed it was taking awhile to process when it says on their site that it's fairly immediate, given that it's a virtual gift card. I must have written ***** emails to them since July 3rd, I've opened 2-3 Help Desk tickets, I've left messages with customer service reps and voicemails on answering services with any phone number I could find connected to their business. As of today, August 29, 2023, I've received a reply from one customer service rep of theirs about 4 weeks ago stating that they would have the issue fixed and my incentive processed ASAP. I'm still waiting as of today. No more replies back to my inquiries at all from anyone, including the original rep, and no virtual gift card in my wallet. I know it's only $8.00 but I earned it & this is very frustrating and extremely poor customer service.
Business Response
Date: 08/31/2023
Our records show this issue has been resolved, your reward was accessed on July 24th.

07/24/2023 06:35 PM Order Created
07/24/2023 06:35 PM Order Processing
07/24/2023 06:35 PM Order Processed
07/24/2023 06:36 PM Reward Sent
07/24/2023 07:27 PM Reward Email Link Clicked
07/24/2023 07:27 PM Reward Claimed
08/31/2023 10:01 AM Reward Email Resent(resending)

I have contacted our E-Gift card provider; you should receive a new email containing your code. The email will come from ******************************.
Customer Answer
Date: 08/31/2023

Complaint: 20537961

I am rejecting this response because:
Your reply is referring to a virtual gift card on my account I already received from July 21st, in the amount of $9.00, whose status is "paid". My complaint - & all the emails I've sent & messages I've left thus far - are referring to the virtual gift card on my account that's been in a status of "processing" since July 5th, and still remains processing as of this morning, in the amount of $8.00.

Regards,

*********************************
Business Response
Date: 09/06/2023
Our records show this has been resolved, your reward was claimed on 08/31.
Customer Answer
Date: 09/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
Date:08/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** been trying to get in contact with a team member here after having my account locked, after very few attempts, and the only way to have it unlocked is to contact them. While I have tried contacting them over 15 days multiple times with no response from any email or number that I can find.
Business Response
Date: 08/30/2023
Our records show this has been resolved, please review your helpdesk ticket which states the following: After further investigation, it appears you are outside of the **. You have 2 different addresses, one in WA and the other in ****** V3V 8E2? We have several security measures in place, based on your IP address your account is being blocked. Our community is for US respondents as outlined in the terms and conditions. Because you are outside of the US the account will have to be unsubscribed and remain inactive.

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Sago is NOT a BBB Accredited Business.