Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,205 total complaints in the last 3 years.
412 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son, a high school student, participated in a zoom survey for two hours, answering questions about future college applications He was told to wear a button down shirt and tie for the zoom session, and he did so. This survey took place on June 7, 2023 from 7:00-9:00 pm. He was promised $175 for his participation in this survey. He was supposed to get his payment 4-6 weeks later. We have not received any payment . We have reached out and left 5 voice mail messages and 4 emails, all have gone unanswered. This is unacceptable and unprofessional!I cant understand why this company would do this to a high school student! And, there are no excuses for not calling or emailing back ourmany messages.
Business Response
Date: 08/29/2023
Our records show this has been resolved, we replied to your husbands helpdesk ticket! I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************. Please make sure to add ****************************** to your safe senders list.
06/25/2023 02:03 PM Order Created
06/25/2023 02:03 PM Order Processing
06/25/2023 02:03 PM Order Processed
06/25/2023 02:04 PM Reward Sent
08/29/2023 02:17 PM Reward Email Resent(Resending)
Initial Complaint
Date:08/27/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday, March 14, 2023, I completed an online study with Schlesinger Group that consisted of providing my opinion on several aspects of a certain HPV vaccination. The study lasted approximately 90 minutes and besides the study administration and other administrators/reviewers, I was the sole participant. I believe the promised payment for completion of the study was $150. After completing the online study, the study administrator advised me that I would be receiving my payment about four to six weeks after the study date. Several weeks passed and I did not receive a payment or any sort of notification of a pending payment.On May 15th, I sent an email to "Focus Group by Schlesinger" at ********************************************************* asking for the status of my payment for participating in the online study on March 14th. I received on an automated response reference # ****** saying that my request had been received and would be reviewed by the ***** Services Team. I never received a follow up or a response to my email other than the automated email response. Having received no response or resolution regarding the payment owed to me, I re-sent the message on August 13th to the same email address. Again, I received an automated response reference #****** that said that my request had been received. To this day, I have not received my payment or indication that the payment is being processed. It has been approximately six months since my participation in the online study. Presently, I demand payment of what is owed to me for my time.
Business Response
Date: 08/29/2023
Please review your helpdesk ticket; it looks as though you have unsubscribed from our online community. If you want us to re-activate your account please let us know and we will open up your membership for you.

Our records show for your participation in study number UIG23800007 we processed ****** ($100.00) points on March 31st which are reflecting in your account at this time. You can make a redemption of your choice, once logged into the member portal by accessing the wallet icon. Please note, in order for you to access your points your account must be active.
Customer Answer
Date: 08/29/2023

Complaint: 20529663

I am rejecting this response because:

Yes, please reactivate my account so that I can redeem my payment. Once this is complete, I will be satisfied with the resolution to this complaint.

Regards,

*********************************
Business Response
Date: 08/31/2023
Your account was updated yesterday and is now active. Login to the member portal to make a redemption of your choice.
Customer Answer
Date: 08/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
Date:08/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/4 I took a train to ***** for an in person interview regarding oxygen concentrators. I have done these interviews in the past. When you leave you are given a debit card with your compensation which was to be $187. Long story short I found out that it all changed, compensation is put into an online wallet, which took 8 days. On 8/12 I chose the physical debit card which I was supposed to receive in **** days. It is now 8/23 and ** told it will take 3-6 business days, I spent money getting to ***** and still waiting to be compensated. This is a very poor way to run a business. I wont do this again.
Business Response
Date: 08/29/2023
Our records show this has been resolved, your gift card has been received and activated. Please review your confirmation prior to participating, it states the incentive is issued via your Sago Wallet. We have sent several emails advising our respondents of the recent change. Once a redemption is successfully requested you receive a notification on your device screen stating that it can take up to 10 days during high volume periods.
Initial Complaint
Date:08/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a shop along study in Denver for Sago (Schlesinger) on August 1, 2023
I finally got an incentive email and redeemed it for a virtual visa on 8/11/2023 they stated I would receive it the next business day which would've been yesterday.
I have called, emailed, submitted tickets to retrieve my payment and cannot get a response from ANYONE and as of yet, I still have not received my payment
Business Response
Date: 08/17/2023
Please refer to your helpdesk ticket which states the following: You placed your redemption on 8/11/2023. As stated previously, multiple times, redemptions may take up to 10 business days to process during high volume periods. As of now it has been 4 business days. You automatically receive a green pop up notification advising it can take up to 10 business days. This is displayed on the redemption page automatically once your redemption is requested.
Customer Answer
Date: 08/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Issue has been resolved.

Regards,

****** ****
Initial Complaint
Date:08/08/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Did focus group for smoking July 28th. I had spoke to the project manager Brandon about my incentive because I hear 4 to 6 weeks and then then I hear two to four hours after a group is over, and he specifically tells me that neither one of those are correct for this particular study, payment sent to email in 5 to 7 days I would have my incentive by the end of next week which was last Friday. I received the email that said that it had been added into my focus group wallet, well I tried access that and it tells me 404 page unavailable. My focus group wallet says I have 0 points and I should have $250 worth. Submitted help desk ticket Friday, called Friday and Monday. (Says answers 24/48 hrs) Now the project manager doesn't want to answer me back because I'm asking about my incentive. As far as this company is concerned they are a great company, but there's some technical difficulties that need to be addressed within the website, and there's no one to contact about this. After reading all of the other complaints, I figured this is my best way to get a hold of someone in the technical department that can help me.
Customer Answer
Date: 08/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. This issue has been resolved to my satisfaction and I am requesting that the complaint be closed out,

Regards,

********* *********
Initial Complaint
Date:08/05/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in 2 focus groups and was told I would be paid in 4/6 weeks, that time has passed and I contacted *************************** several times and he has not responded to any of my emails. I should have been paid almost $500 total for the studies but I have received nothing and no email either. This is very disappointing and it looks like this company does this to participates all the time.
Business Response
Date: 08/08/2023
Our records show this issue has been resolved, you are working with our helpdesk team regarding the 2nd incentive. Our records show you requested a $325 ************ yesterday!
Customer Answer
Date: 08/10/2023

Complaint: 20429106

I am rejecting this response because:

Regards,

*************************
Customer Answer
Date: 08/16/2023

Complaint: 20429106

I am rejecting this response because:
The company had been giving me the run around saying they are contacting the project manager but its been over a week and no one has emailed me about anything. Still havent received 2nd payment.

Regards,

*************************
Business Response
Date: 08/17/2023
Our records show you were contacted by a member of our support team today with an update. You were advised you would be fully compensated and we would follow up with you once the points have been added to your account.
Initial Complaint
Date:08/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been completing online surveys, and I redeemed, or tried to redeem my reward on date shown below. According to the website, it should take 4-6 weeks to receive my incentive.As of today it still shows as processing. I've sent at least three emails and two voicemails, and no one has responded. Below is the information seen on the website. Transaction ID, date of redemption, type of redemption, number of points, and how much those points are worth.20170125/16/2023 8:08:43 PMFocusGroup ************ Reward1,40014.00 USDProcessing
Business Response
Date: 08/08/2023
Our records show this has been resolved, your incentive has been processed!
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a study and was sent an online incentive for a $50 **** card in May 2020. Ive been unable to log into my account to redeem the card. Ive tried changing my password multiple times to no avail and emailed support 7 times over the past three months. To date, *** received no reply; however, **** seems to be able to send me surveys for new studies. I tried to log in again today, nothing. It seems Im not the only person having this problem.
Business Response
Date: 08/03/2023
Our records show this issue has been resolved, please refer to your helpdesk ticket! Your username was registered as your old email address of ********************* Your profile has been updated, please use ******************* when accessing your account. Please reach out to our helpdesk if you have any difficulty.
Customer Answer
Date: 08/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did an in person study 3 weeks ago. I got the points to receive my virtual ***** That was three days ago I'm just curious about where are my incentive is. It doesn't take 3 days to process something that's virtual. It doesn't take anything I've read all about it I've read on **** it's supposed to be instant. If I wanted to wait for the **** I would have got to actual physical card but I didn't and I don't want that I want the virtual one so I can use it. I'll definitely think twice before I do another study or anything for r this company
Business Response
Date: 08/03/2023
Our records show this has been resolved, your redemption was requested on 07/31 and was processed on 08/02. Once a redemption has been requested, you receive a notification stating your redemption has been received and processing may take up to 10 business days during high volume periods.
Customer Answer
Date: 08/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I completed a study on June 14th. It was a pay out of $300 I took my time away from work to complete the study and have not received any incentive. I called the numbers of the project coordinator and Executive recruiter by phone which lines are disconnected and by email. I emailed Sago and was told payment is sent out within 6 weeks after study. Its been 6 weeks with no payment in site. I'm beginning to think this company is a fraud.
Business Response
Date: 08/03/2023
Our records show this issue has been resolved, please review to your helpdesk ticket requested last week. For your participation in study number UIG23801225 we processed ****** points ($300.00) on June 19th, which are reflecting in your account at this time. You can make a redemption of your choice, once logged into the member portal by accessing the wallet icon.

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Sago is NOT a BBB Accredited Business.