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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,205 total complaints in the last 3 years.
    • 413 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 4, 2023, I completed a Current Events research study with Sago, which would pay out $150. However, as of this date I have not received anything. I have contacted them at least 4 or 5 times, but no one has even bothered to respond or get back to my ticket. I wasted my time doing this study just not to get paid. I don't know why a simple study would take almost two months to receive a simple payment. The issue here is it said it has been paid out to me, but this is not true at all because I did not receive a single reward. The incentive was for $150. I chose a virtual **** debit card for $140 and a Target gift card for $10. I do not like how this company is operating. When it comes to money, I don't appreciate being ignored. That is not professional. I see there are many complaints on this very issue. I just want what I was promised and not be told it was sent to me when it truly wasn't.

      Business Response

      Date: 06/09/2023

      Our records show this issue has been resolved: I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************. Please make sure to add ****************************** to your safe senders list.

      Our records show your virtual *********** email was viewed on May 16th. 

      05/15/2023 08:37 PM Order Created
      05/15/2023 08:37 PM Order Processing
      05/15/2023 08:37 PM Order Processed
      05/15/2023 08:37 PM Reward Sent
      05/16/2023 03:32 PM Reward Email Viewed
      05/16/2023 04:46 PM Reward Email Viewed
      06/09/2023 11:56 AM Reward Email Resent(Resending)



    • Initial Complaint

      Date:06/05/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Sago company never paid me as promised

      Business Response

      Date: 06/05/2023

      This issue has been resolved, we received your helpdesk ticket on Friday afternoon, today is Monday, your ticket has been answered. Your incentive was processed the same day you participated. Please review your helpdesk ticket on how to redeem your incentive. 

      Customer Answer

      Date: 06/06/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ****** *****

    • Initial Complaint

      Date:05/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a survey for the Schlesinger Group Inspired Opnions I was paid with a debit **** Card **************** the card expired and the funds were taken back by the Schlesinger Group. I would like the money back $69.93

      Business Response

      Date: 05/30/2023

      Our records show, you participated in this study in December of 2021. (This is the only study you have participated in) Unfortunately, once the gift card expires, we are not able to have the card reissued. These are pre-paid **** cards they do not fall under the gift card regulations and expiration is set by the provider. The expiration date is clearly visible on the card and must be used prior to that date! Please contact our helpdesk at *************************************************. 

    • Initial Complaint

      Date:05/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I complete surveys for the Schlesinger Group and receive compensation for this. I have had trouble with getting credit for surveys completed and compensation for I have earned. i used their email platform to request help with the problem. i sent requests on 2/26/23, 3/29/23, 4/17/23 and 4/25/23. Each time I received a Zendesk automated reply indicating that all requests will receive a reply. I have received no replies. I am not concerned about the two oldest items as I no longer complete their surveys, but the last two are about compensation they indicate they have paid me. I am missing a $50 gift card and have a shortage on an e-giftcard. I had several $50 gift cards I received, and i cannot be sure of which card is missing as they do not reference gift card payments with reward ID numbers. I have left messages twice on the phone number they have listed, but they never returned my call. I am frustrated that this company can just ignore all requests!

      Business Response

      Date: 05/25/2023

      This issue has been resolved, the respondent was spoken with via phone and incentive reissued as his APT number was not provide as part of the shipping address. 

      Customer Answer

      Date: 05/25/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:05/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/19/2023 I was told to expect an email upon completion of the research survey to confirm incentive payment. Email did not arrive. After multiple attempts to reach customer support over the phone, email, ******* DMs, no employee would even answer my question, only saying incentive arrives 4-6 weeks. When Id say Im not asking about the incentive, ** asking about the email I was told to expect upon completion of the study, they would again say incentive arrives 4-6 weeks and say they didnt know what I was asking. When I said ** asking about this email, is this an automated response? The company blocked me on *******

      Business Response

      Date: 05/24/2023

      This issue has been resolved, you reached out to our helpdesk team as well as our social media team. When we replied to your helpdesk ticket, our social media team advised us they already addressed your login issue which is why we did not address that issue originally as that issue was already resolved. Please refer to your helpdesk ticket which states the following" Our socials team had informed me that you were able to login yesterday and were worried about your incentive. If you are still having login issues I can manually reset your password. You should receive your incentive on Friday within the timeframe previously mentioned. 

    • Initial Complaint

      Date:05/23/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5-22-23 i performed a driving simulator for the Schlesinger group, with payment to me to be paid in same day, Nobody answers the phone or emails from this company, they don't even reply to instant message on ********* I just want paid for services performed, i finally got a reply to a message i sent yesterday say it would be 4 weeks to be paid, nowhere did it state this prior to services.. I was called repeatedly making sure i would be there then they don't pay as promised..

      Business Response

      Date: 05/24/2023

      This issue has been resolved, please refer to your helpdesk ticket. You sent multiple, back to back emails regarding your incentive yesterday. However, please review your confirmation email which states the following: "You will not be paid in-person, you will be paid online via our Focus Group Wallet. It will take about a week for your payment to be received." Your $75.00 incentive has been sent for processing and will reflect in your account within the next 4 business days. Please reply back to your helpdesk ticket if you have any questions.

    • Initial Complaint

      Date:05/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participate in 2 studies, completed them and have two email's stating that I received payment in my account. So that's all good - But i'm unable to login to the account. Their system requires email verification, yet provides no way to verify my email. All the advice on their websites has not help me get into my account. As of May 2 i have sent 4 emails and left 3 messages requesting help. I have had no response. I will send a snail mail request on Monday asking them to give me access to my account and to send a check.for the two studies. I have an appt for another study and feel if they have no support staff that can help me access my account, its best i cut my losses and cancel that appt. This company seems like it has potential. They need to hire someone to clean up the their "technology" links and issues - starting with my issue - give me access to my account.

      Business Response

      Date: 05/22/2023

      Our records show this issue has been resolved! Our records show upon completion of registering you did not verify your email address; this explains why you couldn't access the member portal.
      Your profile has been updated and is now active. You have a balance of ****** earned points at this time. For study number UIG23800687 we processed ****** points ($125.00) on April 18th. For study number UIG23800665 we processed ***** points ($70.00) on April 8th. Please reply back to your helpdesk ticket if you have any questions. 

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was selected to participate in a research study. First part included a homework assignment for $125 and then an in person for $250. I completed homework then the in person study was canceled about an hour before their team was supposed to come to my house. I received an email from the project manager (see attached) that stated I would be compensated for the entire study and nothing further was needed from me. The study was supposed to take place March 6th. Today is May 19th and still no payment. I have reached out multiple times to the project manager who said hed look into payment and has since stopped responding to me. I have sent a message to Schlesinger a few weeks ago, no response. *** called and left a message. No response. Im owed $375 that Im not getting any response about. Its supposed to be 4-6 weeks for payment. Were beyond that 4-6 week period with no indication I will receive payment at this point. Ive done studies with them before and have never had any issues receiving payment but this is ridiculous at this point.

      Business Response

      Date: 05/24/2023

      This issue has been resolved, as the incentive has been processed! 

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday May 12th 2023 I made a redemption request for a virtual **** gift card for 65$. As I read the *** it states that redemptions made on weekends get processed first thing Monday morning. We here it is almost 3 pst in ********** and my redemption is still processing. What is up with this? I don't mean to sound impatient but I've waiting for ******** thing since Friday morning around 10:24 am. I've sent countless emails with no response. I don't understand why it takes this long to process a 65$ virtual gift card. I honestly don't think I will want to participate in any other studys that *** get offered to me. This is just crazy.

      Business Response

      Date: 05/19/2023

      Our record show this has been resolved; you requested on May 12th and your redemption was processed and claimed the following business day. 

      05/15/2023 07:35 PM
      Order Created
      05/15/2023 07:38 PM
      Reward Claimed
      05/15/2023 07:38 PM
      Reward Activated - Web
      05/15/2023 07:38 PM
      Online Registration Completed

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am writing to file a complaint against Sago Focus Group regarding my outstanding payment of $900.00, which I was supposed to receive on a physical **** card. I requested the payment on 3/20/23, but as of 5/15/23, I have yet to receive it.I have attempted to contact **** Focus Group multiple times to resolve this issue. On 5/9/23, I sent an email to inquire about the status of my payment, but I did not receive a response. On 5/12/23 and 5/15/23, I called their customer service number, but I was unable to speak with a representative.My ID Request number is *******. I have fulfilled all requirements and have not received the payment. I feel frustrated and misled by Sago Focus Group's lack of communication and failure to follow through on their commitment to pay **** would appreciate your assistance in resolving this matter. Thank you for your attention to this complaint.Sincerely,***********************

      Business Response

      Date: 05/18/2023

      Our records show this issue has been resolved, in reviewing your redemption it appears an error occurred which prevented your unit number from displaying on the shipping address. I contacted our gift card provider and had your incentive reissued to the correct address. It will take **** business days at the latest before it arrives. Please reply back to your helpdesk ticket if you have any questions.  

      Customer Answer

      Date: 05/31/2023


      Complaint: 20061167

      I am rejecting this response because: I was waiting to see if the check would arrive within the time frame given. Unfortunately, I still have not received anything from this company. 



      Regards,

      ***********************

      Customer Answer

      Date: 05/31/2023


      Better Business Bureau:

      The card came yesterday. I've already emailed the business.

       

      Regards

      ***********************

    Sago is NOT a BBB Accredited Business.

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