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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,205 total complaints in the last 3 years.
    • 413 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to Study Reference # UIG23800865 Topic: Current Events.I participated in this study April 20th. On April 28th I received a notification that the redemption had been added to my focus group wallet. I redeemed the points for a $200 virtual gift card, that shows it was paid but I never received the rewards email with the code. Since that time I have left voicemails and sent numerous emails seeking help from Schlesinger. All I receive back is an automated email stating that they have received a larger number of responses and appreciate my patience. This is unacceptable. I have done studies with this company before, but this will be my last time seeing how they handle problematic issues. Please have someone contact me regarding my payment!

      Business Response

      Date: 05/12/2023

      Our records show this issue has been resolved, I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************. Please make sure to add ****************************** to your safe senders list.

    • Initial Complaint

      Date:05/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took part in a study in March and was paid via points into my account. I have redeemed it for a physical gift card. When checking online, the status shows as paid but I have yet to receive anything in the mail for my payment. I have attempted to call and email multiple times and have never received a response or a call back.The resolution I would like is that I receive my payment, or provided with an explanation as to when I should be expecting it since my emails have gone unanswered.

      Business Response

      Date: 05/12/2023

      Our records show this issue has been resolved, our records show you redeemed a physical gift card. In reviewing your redemption it appears an error occurred which prevented your unit number from displaying on the shipping address. I contacted our gift card provider and had your incentive reissued to the correct address. It will take **** business days at the latest before it arrives. If you do not receive it at that time, please let me know.

    • Initial Complaint

      Date:05/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday May 2,2023 I did a "Mock Trial" in Manhattan after the triaI was told I would be paid via a "online Incentive" called "Focus Wallet" it's now been a week and a few days and I have not received ANY incentive.I have called customer support and have received nothing but "The Ring Around The Rosy" hopefully this issue can be resolved.

      Business Response

      Date: 05/12/2023

      Our records show this issue has been resolved, we processed ****** ($325.00) points on May 2nd which you redeemed for a virtual **** on May 9th. We had your incentive email resent today. 

    • Initial Complaint

      Date:05/10/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was accepted for a paid study at Schlesinger group's facilities in Manhattan on the 11th of April that took 3 hours with the promised payment of an incentive of $275 dollars. After numerous attempts to contact them through their helpdesk and emailing them I haven't received any answer whatsoever to my request of payment. I have left several messages on their members website and also emails. They said that the payment would appear in the Focus group's wallet on their website but there is still nothing there till this day after 6 weeks have passed since the paid test study. I just want to get my incentive as promised. I believe this company takes extremely long to reward their study subjects and members and also seem to forget to pay them as I see in numerous complaints here on this site. Please pay me as soon as possible. Thank you.

      Business Response

      Date: 05/12/2023

      Our records show this has been resolved, our records show for your participation in study number NYC23800028 we processed ****** ($275.00) points the same day you participated (April 11th), which are reflecting in your account. You can make a redemption of your choice, once logged into the member portal by accessing the wallet icon. 

      Customer Answer

      Date: 05/12/2023


      Complaint: 20044267

      I am rejecting this response because:
      I checked my focus group wallet and there was nothing there and there hasn't been any thing there since the day of my in-person study at the companies facilities in Manhattan. I see this as a lack of respect on their part at this point taking me as a fool saying they paid me when they haven't at all. I need my payment of the incentive asap since it's been over 6 weeks.



      Regards,

      *************************

      Business Response

      Date: 05/15/2023

      I was able to determine the cause; our records show you  have 2 account under different email addresses. It appears you accessed your account under *********************** which has a zero point balance. You participated in this study using your other account registered under ************************ which has a balance of ****** points. Please note: you are allowed only one active account. Your account under *********************** will be removed and marked as a duplicate account. Please do not create any more accounts as in doing so will cause all accounts to be removed. 

    • Initial Complaint

      Date:05/08/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 24th, I was confirmed to participate in a focus group on April 27th in Chicago, Illinois. I went to that study on that day and when I arrived to the location they informed me that I was at the wrong location and to contact sago for any further information. I did that and they told me to go to the correct location I participated in the 90 minute study I was supposed to have been paid 350 plus $25. I was told that I will see my incentive by noon that Friday. It is May 8th and I still have not received my incentive yet. I have called and email. They email me back one time telling me my money was processing and it will be available within three business days. It has been 3 business days and now they are not responding

      Business Response

      Date: 05/09/2023

      Our records show this issue has been resolved; we processed your 37500 points ($375.00) on May 5th, which you redeemed today for a Virtual Visa gift card. For future purposes, redemptions are processed daily. Depending on the time your redemption is submitted it may not get processed until the following day. If you make a redemption on a weekend, it will be processed on the next business day.

      Customer Answer

      Date: 05/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ****** ***********

    • Initial Complaint

      Date:05/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recruited to complete a survey for the Schlesinger group to be completed on April 25 2023, My first question to the over the phone recruiter was how and when will I be paid and was told that the survey was on a Tuesday give it until Friday of that same week to process payment for everyone who participated in the survey and that we should all receive our virtual payment cards for $125.00 by April 28th and if we haven't received them by then I should call. Today is May 6th 2023 and I haven't received any form of payment, Upon calling you're informed that payments take between 4-7 WEEKS to be processed but that wasn't conveyed to me upon recruitment My issue is you're told one thing to get your participation and then ignored and delayed in receiving payment I have left voicemails that have ignored

      Business Response

      Date: 05/08/2023

      Our records show this issue has been resolved, for your participation in study number TIG23800586 completed on April 25th we processed ***** ($125.00) points which you redeemed for a ************ gift card this morning. In addition, please refer to your confirmation email which states to allow 4-6 weeks for incentive processing. If you have any questions, please contact our helpdesk at *************************************************. 

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a study on 20-Mar-23 and when I received the payment notification on 26-Mar that they payment was in my wallet I was unable to retrieve it. I opened multiple tickets over multiple weeks and have still been unable to retrieve my payment. I'd previously used this company for research studies and was impressed and paid promptly but since it's been sold to Sago I'm incredibly disappointed. I shouldn't have to wait more than a month, send multiple emails, and finally have to submit a BBB review.

      Business Response

      Date: 05/05/2023

      This issue has been resolved, we have manually reset your password. Please review your helpdesk ticket. 

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This firm asks individuals to respond to surveys for points which can be redeemed for gift cards. I dutifully did so for a number of different surveys accumulating more than ****** points. On February 24, 2023, I redeemed ****** points for an Amazon gift card in the amount of $120. (Payment Request # *******). I have never received this gift card even though the company's website said it was paid. Three times I have written via email to the firm's helpdesk (Helpdesk Reference Number ******) without an answer. In the past, I would receive redeemed gift cards in a matter of days. I am seeking my Amazon gift card in the amount of $120.00.

      Business Response

      Date: 05/03/2023

      Our records show this issue has been resolved, I contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************. Please make sure to add ****************************** to your safe senders list.

      Our records show the email was viewed on February 27th and March 2nd. I had it resent this morning! 
      2/27/2023 12:15 PM
      Order Created
      02/27/2023 12:15 PM
      Order Processing
      02/27/2023 12:15 PM
      Order Processed
      02/27/2023 12:16 PM
      Reward Sent
      02/27/2023 02:22 PM
      Reward Email Viewed
      03/02/2023 11:15 AM
      Reward Email Viewed
      05/03/2023 10:29 AM
      Reward Email Resent

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I redeemed pionts on 04/05 and 04/29 ***** + 700 for a $23.00 Amazon gift card for online surveys I completed. I have emailed 2x's but no response. If you can please contact them and find out why the delay.

      Business Response

      Date: 04/28/2023

      Our records show this issue has been resolved, your redemption request was processed the next day after you submitted. I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************. Please make sure to add ****************************** to your safe senders list.

    • Initial Complaint

      Date:04/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a research study worth $250. I was notified that this was added to a virtual wallet, however I am completely unable to access this wallet. I have tried for last month to login to their website, but nothing seems to work. I have tried to reset my password, contact the company numerous times from their "contact us" page, and tried to call any number I could find for both Schlesinger and Focus Group. It is almost as if the company has disappeared. All I need is the ability to login and withdraw the funds owed me. But after numerous attempts and wasted time, I can think of no other recourse. Please contact me and allow the withdrawl of funds.

      Business Response

      Date: 04/25/2023

      I apologize for the delay in getting back with you. Our records show for your participation in study number *********** we processed 25,000 ($250.00) points on March 14th which are reflecting in your account at this time. You can make a redemption of your choice, once logged into the member portal by accessing the wallet icon. 

      It appears your panel login was listed under your old email address. Your account has been updated accordingly, you can now login successfully. 

      Customer Answer

      Date: 04/25/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      **** *******

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