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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,206 total complaints in the last 3 years.
    • 414 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in an hour study located in ************** ********. I was told I would be compensated 90$ for the hour focus group about movies. I never received an email call or check of any kind regarding my payment. This is really disheartening since I have never not been paid for my time in prior focus groups. This business is a disgrace and I want the payment I am owed.

      Business Response

      Date: 04/25/2023

      This issue has been resolved, our records show for your participation in study number FSL23800007 we processed ***** ($90.00) points on March 17th which are reflecting in your account at this time. You can make a redemption of your choice, once logged into the member portal by accessing the wallet icon. 

    • Initial Complaint

      Date:04/20/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have participated in 3 interviews (November, March and March). I never received payment for November despite multiple outreaches. I received payment for one interview and received an email requesting my ssn or ein to receive payment for the other interview. I went to complete but do not have access to my account (it says my email doesnt exist). I have outreached to their customer service with no response.

      Business Response

      Date: 04/24/2023

      Our records show this has been resolved, for your participation in study number UIG23800809 we processed check #****** in the amount of $250.00 on April 18th. You can expect your incentive to arrive by mail within the next few days. 

      For your participation in study number UIG23800679 we processed ****** ($250.00) points which you did redeem on April 22nd. 

      For your participation in study number UIG22803894 we processed and shipped $225.00 **** gift card ending in **** on January 20th. The card has been returned by your mail carrier as undeliverable. Please reply back to your helpdesk email confirming your address; we will have a new card processed. 

      Customer Answer

      Date: 04/24/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, so *** participated in a study they invited me to without mentioning that the payment is gonna be mailed and didnt say anything about mailing until I finished the study , plus I got the invitation from their website and on the site they say redeem points into giftcards and so they give the impression like they are like any other online group. when contacting them that I want my reward online , they dont even answer me , so they took the money to them.

      Business Response

      Date: 04/20/2023

      Our records show for your participation in study number HUT23800000 we processed and shipped $75.00 **** gift card ending in **** on March 20th. Your incentive was sent to the address listed in your profile. 
       
      The card has not been used and has the full balance at this time. Please let me know if you did not receive it and I will have a new card issued. Please reply back to your helpdesk ticket if you have any questions.
       
      Please review your confirmation email, which is emailed prior to your scheduled date and time. It states your incentive is payable by ****/Debit card and to allow 4-6 weeks for delivery of the incentive. 

    • Initial Complaint

      Date:04/17/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on february 27th I attended a 90 minute online focus group with Schlesinger Focus Group.as of today april 17 I have not received any payment. I have contacted the company several times and received a autogenerated response regarding large volume of emails & no other reply. this company owes me payment & is obviously trying to avoid that. It appears that this is an ongoing problem as there are several other complaints regarding the same non payment issues.

      Business Response

      Date: 04/17/2023

      This issue has been resolved, our records show for your participation in study number TIG23800146 we processed and shipped $175.00 **** gift card ending in **** on April 7th.You can expect your incentive to arrive within the next 3-4 days. Please reply back to your helpdesk ticket if not received at that time. 

      Customer Answer

      Date: 04/17/2023


      Complaint: 19944039

      I am rejecting this response because:
      I have not received any payment. It may have been sent April 7 but it has never arrived. 


      Regards,

      *****************************

      Business Response

      Date: 04/20/2023

      Please let us know if you do not receive it within the next few days. Mail delay could be the cause for delayed arrival. 

      Customer Answer

      Date: 04/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had participted in a study called : Profile Group you represent: Olafur Super Fan Group for 125 dollars as incentive. I did all assignments and attended the zoom call too but never got paid. I sent several emails to recruiting person too but he seems to have blocked my emails. it has been three four months now but I still wait to be paid.

      Business Response

      Date: 04/14/2023

      Our records show this issue has been resolved, we received your helpdesk ticket yesterday. For your participation in this study we processed and shipped ****** **** gift card ending in **** on October 22nd 2022. Your card has been used and has a balance of $0.25 cents at this time. Please reply back to your helpdesk ticket if you have any questions. 

      Customer Answer

      Date: 04/14/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:04/05/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was asked to do a survey in which I would be paid 150 for doing the survey. I completed the survey and tried contacting the company numerous times

      Business Response

      Date: 04/12/2023

      We are in contact with this respondent, as the information she provided is not the correct study information. We are working together to get this resolved as we cannot locate the study in question with the information she has provided. 

      Customer Answer

      Date: 04/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:04/04/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Participated in a Focus Group for a $125 honorarium in the form of a gift card. I have communicated to the company multiple times about redeeming the gift card with no response. I would like my gift card.

      Business Response

      Date: 04/12/2023

      Our records show this issue has been resolved, you redeem your points for $125 Amazon gift card om March 17th. I had your redemption email resent, you should receive it within the next 24 hours if you have not already. 

      Customer Answer

      Date: 04/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************************

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed two surverys and never got paid for them. I requested an e-gift card that was never delivered. My total was suppose to me $475 and never received anything.Study reference number UOM23800043 Study reference number UOM23800085

      Business Response

      Date: 04/12/2023

      Our records show this issue has been resolved, you redeemed your points for a $475.00 ************ gift card on March 15th. I had your redemption email resent, you should receive it within the next 24 hours if you have not already. 

    • Initial Complaint

      Date:03/30/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I have not received my payment for my participation for the following study below: ************* Products Date: February 14, 2023 Time: 2:00pm Can you please advise if the payment has been sent and If not when I will be receiving the payment for my participation.Thank you!

      Business Response

      Date: 04/03/2023

      Our records show this issue has been resolved, for your participation in UIG23800301 we processed $70.00 (***** points) on March 13th. The points are reflecting in your account at this time and is available for you to make a redemption. You should of received an email from ******************************************************** advising you funds have been added to your account. If you have any questions, please contact our helpdesk at *************************************************. 

      Customer Answer

      Date: 04/04/2023


      Complaint: 19876362

      I am rejecting this response because:

      I was never notified when I agreed to participate in the study that compensation would be in the focus wallet no instructions were ever given via email or over the phone that it was going to be in the wallet but that it was going to be sent via mail nor did I receive an email notification that the funds were available in the wallet to redeem. 

      I did check my focus group wallet yesterday and I have claimed the $72. ************************************************************************** the system shown.

      I still have not received **** gift card payment.


      Regards,

      *************************

      Business Response

      Date: 04/10/2023

      Please refer to your confirmation email which states "Incentives will be sent through Focus Group Wallet.  Allow 1-2 weeks for the email to arrive. "  Our records show your incentive was processed, claimed and activated on April 4th. If you have any questions, please contact our helpdesk at *************************************************. 

      Customer Answer

      Date: 04/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed an online interview (Project: USQ2310636 Media Consumer Interview) with Sago Focus Group (formerly known as Schlesinger Group) on Monday, February 27, 2023 at 2:15pm EST. I spent about an hour on a Zoom interview and was told that I would receive $100 in compensation. After the interview I didn't hear from Sago about my compensation. I have sent multiple emails to their customer service email account ********************************************************** beginning in early March and have not received a response from their organization. It has been over one month of not hearing anything and I am requesting to get the $100 that I am owed.

      Business Response

      Date: 04/03/2023

      Please refer to our helpdesk ticket, you should receive your incentive in the mail in approximately 4-6 weeks from the date of your participation. This is outlined in your confirmation email as well. 

      Please let me know if you do not receive it within the next 2-3 weeks. 

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