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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,206 total complaints in the last 3 years.
    • 415 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a study with the number ********** it was a tobacco study. It has been 4 weeks since the study took place and they are saying 4-6 weeks for the incentive. I would like to know why the Schlesinger group, now called focus group, does not use virtual payment. They said I will be getting a card in the mail which has not happened yet.. Sending a card in the mail has a chance of getting stolen too so I would like to know why I haven't received my payment yet

      Business Response

      Date: 03/10/2023

      Our records show this has been resolved, for your participation in study number *********** we processed and shipped $125.00 Visa gift card on March 6th. You can expect your incentive to arrive by mail within the next 5-7 days. Please contact our helpdesk at *******************. 

      Customer Answer

      Date: 03/13/2023



      Complaint: ********



      I am rejecting this response because:







      Regards,

      *** ********
       

      It was supposed to be iny.maill according to informed delivery on the postal website on the 11th of March. It never showed up that day.

      Business Response

      Date: 03/16/2023

      Our records show this issue has been resolved, per your reply to the helpdesk ticket- you confirmed receiving the incentive as they held your mail. 

       "I got it  ,. They had the mail held Saturday thank you"

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Dec. of 2022 I took part in a 4-week skin-care trial with multiple components (such as filling out a survey, recording a video, etc). The payment for participation was a range of $100 - $265, depending on what "side tasks" are completed.I completed all the tasks, and yet only received $120. I have several emails that specify an additional amount added if I complete the task, but this is not reflected in the payment. I have reached out to ************* multiple times for clarification, and they have no responded with any breakdown of why I was paid that amount and not more.

      Business Response

      Date: 03/06/2023

      This issue has been resolved, please refer to your helpdesk ticket. Our records show you completed all surveys and returned the product on time but was NOT chosen for either individual interview which would have been an added incentive. The study break down is below. 

      Completed all Surveys: $100
      Video Uploads ($5 per Video): $10 (2 Uploads X $5)
      Individual Interview (IF CHOSEN): $0
      Product Return: $10
      Total Incentive: $120

      Please reply back to your helpdesk ticket if you need further assistance. 

    • Initial Complaint

      Date:02/28/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi. I recently did an online study with schlesinger group 6 weeks ago today.The study was an online study on Tobacco use. They say that we should receive payment in 4 to 6 weeks and it's been exactly 6 weeks. So I'm just hoping that you can please help me find out when I will be receiving payment.

      Business Response

      Date: 03/03/2023

      Our records show this issue has been resolved, please refer to your helpdesk ticket. Your $75.00 incentive was processed on February 27th and should arrive within the next 5-7 business days. 

      Customer Answer

      Date: 03/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:02/19/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a focus group led by this company on 12/8/2022. I was supposed to receive $200 in compensation via PayPal within 4-8 weeks for my participation in this research study. I have not received any compensation 10.5 weeks later. I’ve called their payments department 3 times requesting an update and have had to leave a voicemail each time. I’ve left my contact information and no one has followed up. I want to be compensated for my time as I was promised.

      Business Response

      Date: 02/20/2023

      We do not offer PayPal as a form of payment. It appears Schlesinger group did not recruit you for this study nor are we responsible for issuing your incentive. However, to confirm, please contact our helpdesk at ******************* we will need the original survey invite and or the study number. 

      Customer Answer

      Date: 02/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,



      ********* ******

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a research study for painkillers and allergens October 2022 and was told that compensation would follow 4-6 weeks. I allowed two months before making my first inquiry by email. There was no response. I followed up by phone twice and was automatically diverted to a voice message system that implored me to leave my name, study name, phone number and a message. I did so and no response. I finally submitted an online ticket and was told I was sent an automated response that an agent would address my incentive issue in 2 business days. It has been a month since.

      Business Response

      Date: 02/20/2023

      Our records show this issue has been resolved as your incentive was processed back in October and was sent to the address listed in your profile. Please reply back to your helpdesk ticket confirming your address and we will have a new card processed as the card still has the full balance available. 

    • Initial Complaint

      Date:02/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am waiting for the incentive for UIG22804258 - Dog Food Webcam interview I did this on 01/12/2023 and still waiting for a reply letting me know when incentive will be sent.

      Business Response

      Date: 02/07/2023

      Incentives are processed at the close of the study. You should receive your incentive in the mail in approximately 4-6 weeks from the date of your participation. This information is listed in your confirmation email. 

    • Initial Complaint

      Date:02/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a research study on December 12, 2022 and it was stated that a $75 incentive was to be received in the mail within 4-6 weeks. After the timeframe had elapsed, I attempted to contact the business to ask about the incentive, but it does not seem possible to get a live person on the telephone through any option when navigating the automated telephone system at ************** during business hours - only a voicemail box, on which I left a message containing all the details of the study and my contact information. The business did not contact me, so I sent them an email via webform on their website. Still no response from the business.

      Business Response

      Date: 02/03/2023

      Our records show for your participation in study number UIG22804123 we processed and shipped $75.00 **** gift card ending in **** this morning! You can expect your incentive to arrive within the next **** days. 

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a Schlesinger group focus group on 12/15/22 (Group UIG22804142) and have not received the $150 participation payment. I have repeatedly reached out to them regarding the status and have been ignored.

      Business Response

      Date: 02/07/2023

      Our records show this has been resolved, for your participation in study number UIG22804142 we processed and shipped $150.00 **** gift card ending in **** on February 1st.

    • Initial Complaint

      Date:01/28/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a study on October 31, 2022 and have not been paid for my participation yet. The event info is as follows: *********** Finances. I am still owed $225. I have tried contacting Schlesinger via email twice and through phone once. It’s been several weeks since reaching out and have not received a response.

      Business Response

      Date: 01/31/2023

      Our records show this issue has been resolved. Our client issued the incentive originally and had it reissued today. 

      Customer Answer

      Date: 01/31/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      **** ****

    • Initial Complaint

      Date:01/26/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I particpated study **********-Financial Services on 11/30/22-12/2/22online. I was supposed to be paid via gift card $150 at the conclusion of the study in 4-6 weeks. As of January 26, 2023 I have not received the gift card. It has now been 8 weeks. I sent an email but I only got an automated response and no follow up. Overall the study was easy to complete and I have not had any previous issues with receivinf payments from studies. This is the first time I have not received the stated compensation.

      Business Response

      Date: 01/27/2023

      Our records show this has been resolved, we received your helpdesk ticket last week. I have replied with the following: We apologize for the delay in getting back with you. Our records show your incentive was issued by our client. I have confirmed, your redemption email was sent from [email protected] and were sent between 1/11/23 to 1/17/23.
       
      Please check your inbox and spam folder. Please let me know if you did not receive it and I will have it resent. 

      Business Response

      Date: 01/31/2023

      Our records show this issue has been resolved and redemption email has been received. 

      Customer Answer

      Date: 02/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      ******** *****

    Sago is NOT a BBB Accredited Business.

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