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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,204 total complaints in the last 3 years.
    • 413 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a survey about baby wipes in Dec 2022 and I suppose to received $225 in the mail it's been about six weeks and I haven't received a payment yet, I left a voicemail and email but no answer yet I just wish someone would get back to me.

      .

      Business Response

      Date: 01/26/2023

      Our records show this issue has been resolved, your $250.00 incentive has been processed. 

      Customer Answer

      Date: 01/26/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      ****** *****

    • Initial Complaint

      Date:01/22/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a focus group study on Jan.9th on healthcare. I was promised $85 for my online video participation of 45 minutes and was told I would receive a check in the amount of $85 approximately 4-6 weeks.

      Business Response

      Date: 01/23/2023

      Usually the incentives take 2-3 weeks from the time the study closes. It normally takes an additional 2-3 weeks for all participants to complete the study, this is why we state 4-6 weeks total. Please allow 4-6 weeks from the date of participation before your incentive arrives. 

      Customer Answer

      Date: 01/23/2023


      Complaint: 18877641

      I am rejecting this response because: They replied back stating 6 weeks, which by the way is now PAST six weeks with no payment.



      Regards,

      *************************

      Business Response

      Date: 01/24/2023

      I apologize for the confusion, per your complaint you participated on January 9th today is January 24th. Please allow 4-6 weeks from the date of completion before your incentive arrives. Please contact our helpdesk at ************************************************* if you have any questions or need further assistance. 

      Customer Answer

      Date: 01/25/2023


      Complaint: 18877641

      I am rejecting this response because: My original complaint had a mistake ******* I meant the study was on December 9th 2022 and NOT Jan. 9, 2023. I am inclosing the link  of my focus Group study appointment which I held. Therefore it has been over 6 weeks since I completed it.

      ******************************************************************************************************************



      Regards,

      *************************

      Business Response

      Date: 01/27/2023

      Please review your helpdesk ticket, we replied two days ago advising your incentive was processed and shipped on 01/17. You can expect your incentive to arrive any day now. Please let me know if you do not receive it within the next few days. In additional, please reply back to the helpdesk ticket, our records show that your account has been placed on a temporary hold because you have more than one account registered. Members are allowed one active account only. We show the following email address registered for you:

      ****************

       ****************

      Please let me know which account you would like to keep. We will remove the hold from this account and unsubscribe the rest.

      Customer Answer

      Date: 01/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:01/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed two studies for Schlesinger group last year at the beginning of December. I was told I would have my money in six weeks I dont have anything I even attended one of the studies early because they pressed us and told ** we were going to get a bonus I want my $275 its ridiculous how they have a location in ********* and you cant come pick your money up you have to wait they dont care they sent me some phony release form saying I had to sign it to get my money but I did that already at the beginning of the study they are fraudulent and I will never do another focus group if the money isnt provided the same day they are just getting over on people and I did these studies to get holiday money and its about to be February I just want my money back and I have proof

      Business Response

      Date: 01/24/2023

      This issue has been resolved, incentives have been processed. As we discussed please contact our helpdesk at ************************************************* if you have any questions or need assistance in the future. 

    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated and completed Focus Group event "UIG2283380 - Business" for the incentive of $300 on October 20, 2022. I was informed it would take about 6-8 to receive in the mail. As of January 19, 2023 I have not received the incentive as of yet. I have sent in help tickets with no response. I also have called the main number and have left messages with a promise that I would get a response, but no response either. I would like to know when I will receive my incentive please.

      Business Response

      Date: 01/23/2023

      Our records show this issue has been resolved. Your incentive was pending for Tax purposes due to the *** reporting threshold. Please refer to your helpdesk tickets which outlines this in detail. 

    • Initial Complaint

      Date:01/17/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'd been taking part in the Schlesinger group's online surveys, which i was to be compensated for after i'd earned a certain amount of points that are rewarded for each completed survey, that when added up can be redeemed for a choice of several different prizes, like gift cards. I collected **** points from my completed surveys which was worth $50 of credit when i decided to redeem for 1 of their prizes, so i decided to redeem my points for a $50 **** gift card. After i tried to collect my prize, i suddenly noticed a sudden lack of surveys i was qualifying for, per attempt. So i contacted their support and told them i thought it was very strange timing i'd suddenly stopped qualifying for surveys after i redeemed my points & that i thought they were up to a scheme. After i messaged their support, i canceled my subsciption with them & thought that i was still to receive the $50 gift card i'd earned. Instead, about a week & a half later, they emailed me a $10 Amazon gift card which is an insult, considering i redeemed **** points to earn the $50 gift card. Since then they've refused to return any of my messages about the matter, so i told them they had 2 days to get back to me or i'd contact BBB... it's been 2 days & still no word back, so i believe they're trying to rip me off & are skirting me to avoid paying me what i earned. All i want is the $50 card i earned & i spent alot of time doing their surveys to earn it

      Business Response

      Date: 01/18/2023

      This has been resolved, it appears there is some confusion on how redemptions are made and processed. Please review you helpdesk tickets which outlines how they are processed.

      Our records show you made 2 redemption request. You redeemed 5000 ($50.00) points on 12/29 and on 01/01 you redeemed 1000  ($10.00) points.

      Both of your redemption requests have been processed. It appears you did not access/click on the link for your $50.00 **** redemption. I had your redemption email resent as it was originally emailed to you on December 29th at 9:08 AM CST.  Please reply back to your helpdesk ticket if you have any questions. 

       

      Customer Answer

      Date: 01/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    • Initial Complaint

      Date:01/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I participated in a study# USQ2217210 on December 1st and the incentive was 200, I was told I would receive payment within 4-6 weeks in the mail. Its now been over 6 weeks. No one is responding to my emails or calls and Im unsure what steps to take next.

      Business Response

      Date: 01/17/2023

      This issue has been resolved, our records show for your participation in study number TIG22802563/USQ2217210 we processed and shipped $200.00 **** gift card ending in **** on January 6th. You have been reached out to by our helpdesk team. Please reply back to that email if you have any questions. *************************************************

    • Initial Complaint

      Date:01/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have completed interviews with Schlesinger for years, and all of a sudden, three phone interviews were completed in August, September and November 2022. Payment not received. I have sent numerous emails and left phone messages, no response what so ever. Very unusual and different for this company as I have not had issues in the past. Survey numbers are:1. UIG22803687 GI Conditions completed 11/2/22 for $375 2. UIG22802738 Medical Treatments completed September 2022 for $550 3. UIG22802818 Medical HUB Centers completed 8/16/22 for $250

      Business Response

      Date: 01/17/2023

      Please refer to your helpdesk ticket, all 3 incentives have been processed. Our records show for your participation in study number UIG22803687 we processed and shipped $375.00 **** gift card ending in **** on January 11th. You can expect your incentive to arrive within the next few days. Please let me know if you do not receive it. 
       
      For your participation in study number UIG22802738 we processed and shipped $550.00 **** gift card ending in **** on October 12th.  Card has not been used and has the full balance available. 
       
      For your participation in study number UIG22802818/SCPO342918 we processed and shipped $355.00 **** gift card ending in **** on October 24th.  Card has not been used and has the full balance available. Please reply back to your helpdesk ticket to confirm and new cards will be issued. 

    • Initial Complaint

      Date:01/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised a pmt within 4-6 weeks and this company hasn't even processed the incentive. Its been 5 weeks.

      Business Response

      Date: 01/13/2023

      Please refer to your other complaint which has been closed, ********. Your participation date was December 14, please allow 2 weeks for processing and shipping. As we have advised it takes 4-6 weeks from the date of completion. 

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did a focus group on November 15 on Pet Health for veterinarians. Was told compensation should arrive in 4-6 weeks - it has been almost 8 weeks and no response to the emails, phone calls etc.

      Business Response

      Date: 01/11/2023

      Our records show this issue has been resolved, please refer to your helpdesk ticket which was submitted on January 4th. Your incentive has been processed and will arrive within the next **** days. 

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a focus group in mid-December with an incentive of $675 with an agreement in writing that I would receive a payment within 10 days of completion of my participation in the study. At this point, it's been well over a month and I still haven't been paid. I emailed them directly and was told that the payment had already been sent and was asked to email them back if I had yet to receive it, which I hadn't so I updated them via email. They never got back to me. In fact, I've emailed them numerous times asking them for any tiny update but they just started ignoring me instead. I'm not sure what to do at this point but warn others not to work with this company. They will NOT pay you. Unfortunately, I am considering legal action at this point, which is a shame because participating in the focus group was fun and I was hoping to do it again. But it's just not worth it if they're not honest about paying those that participate in their studies.

      Business Response

      Date: 01/10/2023

      Our records show this issue has been resolved. Please refer to your helpdesk ticket advising the following, you completed the study on December 13th and your incentive was processed and shipped this morning. 

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