Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,204 total complaints in the last 3 years.
413 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a focus group in July 2022 and was told that I would get paid $160 for participation and get paid 6-8 weeks after the focus group. It's now been 22 weeks and I have not received payment and they have not responded to my multiple emails inquiries over the last 10 weeks
Business Response
Date: 01/09/2023
This issue has been resolved, please refer to your helpdesk ticket. Our records show for your participation in study number SCPO383212/SCSC11863960 we processed and shipped $160.00 **** gift card ending in **** on August 30th.Please reply back to your helpdesk ticket confirming your address and we will have a new card processed.
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been reaching out to this company in regards to some sort of technical glitch going on with their website. I have repeatedly tried to login to my profile on www.focusgroup.com. I first noticed the issue back in September 01, 2022. I have contacted several individuals that work for the company through email, phone, and even text messages. I have submitted at least 2 ticket requests to their customer care team as well. My information is still in the system, but I have not received any study invitations since August 2022. What I want is for someone to tell me what the issue seems to be with my profile. Has the company been shutdown or has my profile been deactivated or is this some sort of error? Please stop ignoring my requests and respond to my contact attempts. I thought this was a professional and tactful company. This is the first time you all have completely ignored me. This will be my last attempt at trying to get your attention. I really would love to go back and participate in studies, but I can't because you all have stopped sending study alerts via email. Treat your customers better because they are the one's that make or break your business.
Business Response
Date: 01/09/2023
This has been resolved. Please refer to your helpdesk ticket.
Customer Answer
Date: 01/09/2023

Complaint: 18698855

I am rejecting this response because: they didn't provide any evidence or proof as to what they are referring to. They are quite unprofessional and disrespectful in how they communicated to me. At this point, I really don't care about this company anymore. It is clear to me they don't have competent individuals at this business. You all are going to run it into the ground. Their response is invalid, but at this point I have plenty of other resources to turn to. These people are con artists and this business won't last for much longer given its shoddy operations.

Regards,

***************************
Business Response
Date: 01/12/2023
Please refer to your helpdesk ticket, which states due to your behavior/language used towards staff.
Customer Answer
Date: 01/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The company is of no use to me and will no longer be getting my business. I will be sure to share this experience with as many people as I can. They deserve to know what kind of shoddy experience they are in for. The behavior is unacceptable and will not be tolerated. Don't send me any further correspondence about this.
You all give useless and undesirable a **************. The ticket is ambiguous by the way and doesn't specifically say what I did.

Kindly,

***************************
Initial Complaint
Date:01/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in October 2022 I participated in a Dish Soap Study which paid $55 when completed. On 12/8 I was informed gift cards had been issued and if not received by 12/17 to reach out to " ************* Team" and an email was provided. I waited until 12/19 and still had not received a gift card. I sent them an email and got the auto response of my request was received and being reviewed but they are experiencing higher than normal volumes ( which seems to be the reply to every customer here that has issued a complaint) and to allow additional time for a response, but that I will get a response. I waited a week and sent another email 12/26( I understand its after a major holiday and prior to New Years) but I think I'd get a response to an email, regardless of the season, within a week. No response yet, I even tried reaching out to the person who informed me payment was sent out and they have yet to respond either. It is now 2 weeks and I have yet to get a response to my email. They have the correct address seeing they knew where to send the product to and that arrived no problem, but it seems as though there are a lot of issues with receiving the first initial payment. I am in no rush for payment, It would just be nice to get a follow up to an email I sent two weeks ago.
Business Response
Date: 01/04/2023
We received your helpdesk ticket dated for December 19th, which has been replied to. Our records show this issue has been resolved as your $55.00 **** ending in **** was processed and shipped on December 7th. Please reply back to your helpdesk ticket confirming your address and we will have it reissued.
Initial Complaint
Date:12/30/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed 4 online studies with them in November and the beginning of December, being told by SEVERAL PEOPLE that I'd receive the money BEFORE Christmas. It's now 12/30 and I haven't gotten any follow up from them, even after sending in 2 help desk tickets. I'm not understanding what is going on!
Business Response
Date: 01/03/2023
Our records show this has been resolved. We received your helpdesk ticket on 12/29 which has been replied to as our office was closed due to Holiday. Your incentive for study number UIG22803989 was processed this morning and should arrive within the next7-10 business days.
Customer Answer
Date: 01/03/2023

Complaint: 18661574

I am rejecting this response because:
The studies are as follows

UIG22803650-$125.00

TIG22802802-$70.00

UIG22803650-$250.00

UIG22803782-$300.00

Far more than ****** I'm owed. Can they not issue the funds to the card they already sent me that has my name on it?

Regards,

*******************
Business Response
Date: 01/04/2023
Please refer to you helpdesk ticket. The incentives have not been processed yet as the normal time frame is 4-6 weeks from the date of completion.
Customer Answer
Date: 01/05/2023

Complaint: 18661574

I am rejecting this response because:
I'm only keeping it open until the one **** card for ****** is sent and then I'll close the ticket.
Thank you!

Regards,

*******************
Business Response
Date: 01/09/2023
As per our conversation,

UIG22803650- please wait 4-6 weeks from date of completion
TIG22802802- please wait 4-6 weeks from date of completion
UIG22803650- please wait 4-6 weeks from date of completion
UIG22803782- please wait 4-6 weeks from date of completion

UIG22803989- $350.00 processed 01/03- you can expect your incentive to arrive within the next **** business day.
Customer Answer
Date: 02/03/2023

Complaint: 18661574

I am rejecting this response because: Hello Back in November and December I completed online diaries and I haven't heard anything from this business regarding my incentives. I'm owed 3 of them. I messaged thier Help line 3 weeks ago and have had ZERO contact. This is getting ridiculous. They'll lose honest, good people taking MONTHS to send incentives when promised in 4 weeks or less

Regards,

*******************
Business Response
Date: 02/03/2023

As advised in my previous email: UIG22803650- Participation date 12/19 and 12/05- Study is still active. Most incentives will be received within 4-6 weeks from the date you participated. The incentives for this study will be processed later than normal because the study was left open longer than anticipated. Your $375.00 incentive was processed. You can expect your incentive to arrive within the next **** days.

For study number TIG22802802- We processed and mailed $70 check #****** on January 5th.
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a study for this company 10/26 on life style, they promised to pay me $125, I havent received the payment, I tried to contact them by text by phone and by email nobody replied. I texted the recruiter and she never responded. This company is fraud! I
Business Response
Date: 01/03/2023
This issue has been resolved. Our records show for your participation in study number TIG22802384 we processed and shipped check number ****** on December 30th in the amount of $125.00. Your incentive was mailed to the ** BOX listed in your profile. You can expect your incentive to arrive within the next few days.
Customer Answer
Date: 01/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a focus group on November 1st the incentive was for $300 which I still havent received. I inquired about said incentive and was told it was sent November 7th which I am hoping was a typo and was actually sent December 7th because I still havent gotten it!! I am hoping it shows up by tomorrow if in fact it was send in december and not November
Business Response
Date: 12/14/2022
Our records show this issue has been resolved, per your helpdesk ticket you advised this incentive has been received as of yesterday.
Customer Answer
Date: 12/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed study reference #TIG21802109 and have not received payment or any communication. I have left Multiple messages and have not heard anything back. I have a great history with this company when studies were in person but this is my first study where payment is sent by mail and I still have heard nothing. I just want some communication or someone to actually respond to my Multiple messages I have left Or let me come pick it up like I asked multiple times. Thank you for your help
Business Response
Date: 12/14/2022
Our records show this issue has been resolved. For your participation in study number TIG21802109 we processed and shipped $350 **** gift card ending in **** on December 13th. Your incentive has been mailed to the following address and will arrive within the next **** business days my ***** In reviewing our helpdesk, we don't have any inquiries from you. If you need any assistance in the future, please contact our helpdesk at *************************************************.
401 ************* 524
**********, ** 75067
Customer Answer
Date: 12/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you so much for your response to this matter!
Regards,

*********************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a focus group in September 2022 and was told that I would get paid $200 for participation and get paid 6-8 weeks after the focus group. It's now been 12 weeks and I have not received payment and they have not responded to my email inquiry for over a week.
Business Response
Date: 12/14/2022
Please refer to your help desk ticket, once your address is confirmed your incentive will be reissued. This issue has been resolved, for your participation in study number TIG22802091 we processed and shipped $200.00 **** gift card ending in **** on October 10th.
Customer Answer
Date: 12/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as of today. I will wait 10 business days to receive payment and if no payment is received I will be filing another compaint.

Regards,

*************************
Initial Complaint
Date:12/09/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a study on NOV 1st (USQ2215749). supposed to receive a **** card with $300 within 4weeks I haven't received anything and it's impossible to get anything but voicemail that goes unanswered. I really need that money for my kids Christmas!!
Business Response
Date: 12/09/2022
Our records show this issue has been resolved. Please refer to your helpdesk ticket which was submitted 3 days ago. Your $300 incentive was processed and shipped on November 7th. Please allow 5-7 business days for delivery. Please note: the normal time frame is 4-6 weeks from your date of participation which is outlined in your confirmation email.
Customer Answer
Date: 12/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:12/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a study on "travel" more than 2 and a half months ago, they offered a reward of ********************************************** the mail but I never received it, I have written many emails to support and the attention is not adequate and They take a long time, I don't know what to do anymore, I've wasted a lot of time on this, just for 100 dollars my email is ***********************
Business Response
Date: 12/05/2022
Our records show this issue has been resolved, please review your helpdesk ticket. Your incentive was processed back in October but was not delivered as the incorrect address was listed in your profile. Your profile has been updated with the correct address and your incentive has been reissued. You can expect your incentive to arrive within the next **** business days.

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Sago is NOT a BBB Accredited Business.