Reviews

This profile includes reviews for Select Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Home Warranty LLC has 6 locations, listed below.

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  Select Home Warranty LLC

  1000 Wyckoff Ave Fl 3 Mahwah, NJ 07430-3164

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  Select Home Warranty

  1999 Bryan St STE 900 Dallas, TX 75201-3140

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  Polar Express

  704 Caribou Ridge Trl Pflugerville, TX 78660

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  Select Home Warranty Of CA, Inc.

  222 W 6th St #400 San Pedro, CA 90731

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  Select Home Warranty LLC

  4870 Sadler Rd Ste 300 Glen Allen, VA 23060-6294

Review Details

• Review fromVivek B

  Date: 01/10/2023

  1 star
  Absolutely terrible support. Looks like these guys are a scam. My water heater broke down. It took them 2 days to send a technician to inspect. The technician said the water heater needs replacement and will inform the warranty company. Select Home Warranty denied the claim, never communicated. Still unresolved. No idea why they won't replace even though this repair is covered in the policy. This was the most simple scenario and they still couldn't address. Run away from this company.

• Review fromWade B

  Date: 01/09/2023

  1 star
  this company is extremely difficult to contact to file a claim, then their representatives are barely able to communicate in english. the read from a prepared statement and if you ask a question they read the same thing over again. when I did file a claim. the cost to repair my washing machine was approx $600, they approved only $150, I told them that was not agreeable, they refused to approve any more for the repair so I cancelled the service. I do not recommend this company

• Review fromSumit Y

  Date: 01/09/2023

  1 star
  Do not go with them. First they say they will cover everything in the home, and later they show you the rules and regulations.

• Review fromkoshnaf a

  Date: 01/06/2023

  1 star
  I was fooled by all the positive reviews it was given to this company on line(Failed to check BBB first) . Big and expensive mistake in signing up for their service. We lost the heat and contacted them, it took them a week to send someone and the 2 days later in the middle of winter they send explaining policy # so and so does not cover the repair. When I wanted to cancel it took me 45 minutes on the phone trying to whatever money I had to salvage from this awful and deceptive company. Do not make the same mistake. I would pay a little more then dealing with this kind of service. My Review would MINUS 5 STARS

• Review fromChristie W.

  Date: 01/06/2023

  1 star
  I have repeatedly requested them to stop calling my number, I've blocked the number, called to request my number updated as do not contact, yet still get calls and when request to speak to a manager or supervisor they are not available yet can call me back. They never do. This company and representative are terrible and do not help or listen to a simple issue... please do not call **** had this company and was incredibly not satisfied. I filed a claim for my pipe that needed to be replaced and told they denied my claim because it was not normal use, roots from a **** grew and blocked my pipe. How is anyone able to see under ground how the roots grow. But normal for roots to grow. I have sense then cancelled my policy and went to another company which is easier to deal with and not a 30 minute wait time to get nothing accomplished.

• Review fromMartha J.

  Date: 01/06/2023

  1 star
  My furnace went out Christmas Eve. The temp and windchill were in the dative double digits. I made a claim and it look 4 days to get a tech scheduled then 2 affectionately days for him to have the availability to come to my home. He determined I needed a part for my furnace and submitted it to Select **** Warranty for approval. I did not hear back from him so I reached out to him to learn that Select Home Warranty hadnt approved it yet. I have called daily for updates and they keep giving the go around. They emailed me on 1-4-23 asking for photos of my furnace. This shows them absolutely nothing but they needed it to review my claim. This was not mentioned when I originally made my claim on 12-25-22. I email, I call and I keep getting the go around. It has been been since Dec 24, 2022 since Ive had heat and they could care less. Terrible communication for a service I pay for. I feel like they are attempting to force me to get the repairs on my own and go away. I have a child in the home and we cant live like this.

• Review fromKathy W.

  Date: 01/05/2023

  1 star
  When I filed my first claim they said it was covered then came back said not covered this went on for 2 months trying to get plumbing issue solved. I finally paid for issue myself asked to cancel wanted refund of money left, I paid for multiple years. They added $75 for cancellation fee then more for each day I was with them, I am still trying to get my money back, this company biggest mistake Ive ever made, DO NOT SIGN ON WITH THEM

• Review fromPAUL A

  Date: 01/04/2023

  1 star
  Starting to think this is a scam. The company has an online claim form that limits the explanation to 20 characters. They ask whether you prefer phone or email follow-up and then they just email you to tell them you have to call. Then when you call, you wait on hold and get someone who can't help you.My first claim for a drain leak took weeks to resolve because they didn't have anyone to cover the area. Eventually, I was allowed to get my own plumber and submit the invoice for reimbursement. After the ***** I spent on the phone (they refused to reply to emails), I still had to pay the $75 deductible.My next claim for two roof leaks (we bought the extra coverage) was denied because they don't cover roof shingles/covering or stove pipe leaks.Now I have submitted an online claim for a dead heating unit - I chose email as preferred communication since I have a job and limited time to sit on hold. They replied with "please call us". I responded telling them I preferred email for a trail and for time and they replied with "please call **".I bought three years and will be calling to cancel for the prorated refund. They are not worth the hassle.

• Review fromDennis N.

  Date: 01/04/2023

  1 star
  This is not a company you want in an emergency! On December 24, 2022 at about 10AM our furnace stopped working. At that time the temperature in ************ ******** (our home) was below zero. No one at Select Home Warranty was available and we didn't hear back from them until four days later.We were able to obtain service in about two hours from a local service contractor who fixed the problem and had ** up and running while our house temperature was at 50 degrees.If we had waited for a response from SELECT Home Warranty we would have either left our home or frozen!Our contract with Select Home Warranty indicates that we should, in an emergency, contact someone local to make the necessary repairs and then submit the bill to Select. We did that and they declined to do anything. This is the second time that they have done this at our expense. Their contract indicates that they would get back to us in 24 to 48 hours. It took them 4 days.

• Review fromRonnie

  Date: 01/03/2023

  1 star
  This company is the worst company I have ever dealt with. I had filed a claim on my washer, once the decided it was too much to fix, I was only given $50 for a replacement. I then tried calling to dispute this only to be told that whoever make these decisions on replacement cost did not speak to customers. I decide to cancel my policy and was told if I did not wait till they day before my next payment was to be processed that the payment I made a few days ago would not be refunded and my policy would be cancelled immediately and that another $55 cancellation fee would be charged! I was so over this company and wanted to be done with them I ate the cost on my end and cancelled the policy. I do not know how a business like this continues to operate but if this helps anyone from giving them there business I have done my job. I will end with this do not trust there lies, they are crooks!!??