Water and Sewer Line Protection
American Water Resources, LLCHeadquarters
Reviews
This profile includes reviews for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 568 Customer Reviews
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Review fromJessica D
Date: 02/23/2023
1 starJessica D
Date: 02/23/2023
Its been months with water coming in my basement no one is doing nothing I ask for help and get none but a blank call so I can just hang up I got no hot water nothing all cuz of water in my basement I have 5 kids and I have gotten sick this company seems as a scam but yet they keep billing me but not doing nothing
American Water Resources, LLC
Date: 02/24/2023
Hi *******. Please call us at ************ for assistance. Thanks.Review fromAhkilah J.
Date: 02/21/2023
1 starAhkilah J.
Date: 02/21/2023
I called on 2/21/2023 for an issue with my plumbing. I set up a claim for my supply line issue. While finalizing that claim, I also mentioned that I had an issue with the drain. The rep told me that since I had completed the previous claim for the supply issue when the plumber comes, I should just show them the drainage issue and they will fix it. When the plumber arrived he stated that he would not be able to work on the drainage issue because it was not included in the claim. This wasted my time and I was unable to utilize my kitchen sink and I have a small child in the house. cAmerican Water Resources, LLC
Date: 02/27/2023
Hi Ahkilah. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromValentina D
Date: 02/16/2023
1 starValentina D
Date: 02/16/2023
I have been unable to reach anyone that can explain how my rate doubled for this plan. I get put on hold then after 20 min. the line goes dead. I requested supervisor and am told there is no supervisor avail. If i was a new customer I would be paying half the price. BEWARE!!!American Water Resources, LLC
Date: 02/17/2023
Hi *********. In addition to reaching us by phone, you can also chat with a customer service representative on our website during standard business hours at **********************. Thanks.Review fromMary M.
Date: 02/13/2023
1 starMary M.
Date: 02/13/2023
On 11/3/2022 I called and canceled my 4 programs with American Water Resources. As of 2/10/2023 they continue to withdraw money from my bank account. I spoke with a senior supervisor and she agreed they owe me a refund. Now this company is saying I canceled on 2/10/2023 and I can not get transferred to another supervisor. I give this company zero stars. They are not honest & trustworthy.American Water Resources, LLC
Date: 02/15/2023
Hi ****. I've shared your review and contact information with our account specialist team. They will be in touch with you shortly. Thanks.American Water Resources, LLC
Date: 02/16/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Mary M.
Date: 02/16/2023
No, a customer service team member has NOT reached out to me. I canceled my 4 policies on 11/3/2022. You withdrew money from my banking account on 11/10/2022, 12/10/2022, 1/10/23 & 2/10/2023. I am requesting a full refund. Thank you.Mary M.
Date: 02/16/2023
I need the BBB to assist .Review fromLes T.
Date: 02/11/2023
1 starLes T.
Date: 02/11/2023
I've been trying to resolve a water line claim issue for 44 days. The first contractor declined tge job. I waited four days before tge sevond contractor came.bThey reduced my benefits by $350 before they even sent a contractor. I went ten days without waterl The contractor said he never received the $350 AWR has been unable to tell me where the money went. Emails to the appropriate claims department have gone unanswered for almost a month. The reps I have spoken with have a poor command of the English language and hang up when you ask to speak to a supervisor. After 40 years' experience in Financial services, this is the worst experience I have ever had. It's frustrating that no one will help.American Water Resources, LLC
Date: 02/11/2023
Hi Les. I've shared your review and contact information with our account specialist team. Someone will be reaching out shortly for assistance. Thanks.American Water Resources, LLC
Date: 02/23/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromLinda T
Date: 02/09/2023
1 starLinda T
Date: 02/09/2023
Their insurance requires you to pay additional money for a service already covered by that insurance.
Our water heater broke. In order to get a new water heater I was told I would have to pay an additional $325.00 for a plumber to put the new heater in. I asked if I could buy the heater myself & submit my receipt for reimbursement since I was told my insurance covered up to $1,000 & my husband would install it. When I refused to pay the $325.00, they just closed my claim & said there was nothing they could do.American Water Resources, LLC
Date: 02/10/2023
Hi Linda. For assistance, please visit us online at https://www.awrusa.com and click the "Live Chat" tab on the right side of the page during standard business hours to speak with a customer service representative. Thanks.Review fromBridgett S
Date: 02/08/2023
1 starBridgett S
Date: 02/08/2023
I've Been Contacting American Water Solution Company For A Year Or More Trying To Resolve An Paid For Insurance Plain That Keeps Being Swept Underneath The Rug.
Payment's Are Still Being Made. I've Talked With American Water Solution Numerous Times And Most Of The Representative's Day That They're Waiting For A Completed Written Proposal From This Company By The Name Of Merlo Plumbing Company My Claim Number Is 723019. I Haven't Gotten Phone Calls Back From Management Each Time I Had Asked For One. I Just Want The Work Done As My Contact Listed.
In Regards To My Complaint If Not Resolved I Request A Full Refund.
From The Beginning Of My Contact To Date That's Issued By The BBB.American Water Resources, LLC
Date: 02/10/2023
Hi Bridgett. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you soon. Thanks.American Water Resources, LLC
Date: 02/23/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromJoan W.
Date: 02/08/2023
1 starJoan W.
Date: 02/08/2023
I signed up for the In-Home Plumbing coverage. When I called to request a plumber I was transferred to six different customer service agents and two hours later did not have an appointment scheduled. The agents were inept -- this includes the supervisor. If this is any indcation of the service should there be a big problem, this was no company to work with so I cancelled my coverage.
The water company is separate from the insurance company and plays ignorant in being able to assist.
My recommendation -- DO NOT TAKE OUT THE IN=HOME OR SEWAGE COVERAGE OFFERED BY AMERICAN WATER.
Joan WAmerican Water Resources, LLC
Date: 02/09/2023
Hi Joan. I've shared your review with our account specialist team. Someone will be reaching out to you shortly. Thanks.American Water Resources, LLC
Date: 02/16/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromChristine D
Date: 02/08/2023
1 starChristine D
Date: 02/08/2023
After years of paying for Water/Sewer protection, contacting this company for services needed for major repair of the sewer line was unanswered. Also, after providing all information asked to open a claim, the conversation ended after debit card information was given without verification the claim was opened or assigned. Iwas put on hold and then the call was lost. Consequently I cancelled the card. I then spoke with a supervisor who assured me that a claim was opened and I would hear from the contractor that day. A contractor never called. I approached using their website and was met with "We're sorry, we are having difficulty verifying your account information."American Water Resources, LLC
Date: 02/09/2023
Hi Christine. I've shared your review with our account specialist team. Someone will be reaching out shortly. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromCatherine B
Date: 02/07/2023
1 starCatherine B
Date: 02/07/2023
American Water Resources has not honored their promise to give "hassle-free" quick response to water-line repair advertised in the AMAC magazine that promotes this service.American Water Resources, LLC
Date: 02/08/2023
Hi Catherine. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.American Water Resources, LLC
Date: 02/09/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.
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