Business Profile
Water and Sewer Line Protection
American Water Resources, LLCHeadquarters
Reviews
This profile includes reviews for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 568 Customer Reviews
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Review fromZachary T
Date: 03/17/2025
1 starZachary T
Date: 03/17/2025
The worst water company! Phony billing practices! They can't even explain it to you 300$ one month 700$ the next! Absolutely the worst. I wish they'd go out of business and my town take back over the water and sewer. *** If your looking to buy a house and these people are the water company I'd encourage you to not buy the house just based on that alone! The worst! Big Big huge ripoff! Terrible!
American Water Resources, LLC
Date: 03/24/2025
Hi *******, this information has been shared our team. We apologize for the inconvenience. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromBertha G
Date: 03/17/2025
1 starBertha G
Date: 03/17/2025
I noticed today, 03/17/2025, this company posted $227.88 against my checking account. I called and asked for a refund because I did not authorize this to be taken from my checking account. They said I would have to wait a month for the reimbursement, and they could only refund $208.53 because my service started over on March 14, 2024 - April 14, 2025. I asked my bank for a stop payment,American Water Resources, LLC
Date: 03/24/2025
Hi ******, this information has been shared our team. We apologize for the inconvenience. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromFrankie S
Date: 03/12/2025
1 starFrankie S
Date: 03/12/2025
Been paying for fix or replace for my furnace for years and now my furnace needs repair but they refuse to fix or replace it. They want to give me back some of my money but they say they can only give back one year of payments. The repair people said that its a blower problem and then they said that its the heat exchanger. Now they say its not covered. *** paid 50 dollars twice for their service and nothing was done. My toilet and furnace. Both times I was denied satisfaction. They are scamming me. Something needs be done about this to stop these people from scamming people. Will be contacting the attorney general also. They said that they would replace my furnace, and other items, if they cant fix it when I got the service. Will be canceling all their services.American Water Resources, LLC
Date: 03/17/2025
Hi *******, this information has been shared our team. We apologize for the inconvenience. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromKenneth H
Date: 03/11/2025
1 starKenneth H
Date: 03/11/2025
This company is a joke. Imagine paying for peace of mind in case anything goes wrong and the first time you have to file a claim it's a nightmare. One star is way overselling this company. Our experience:02/25/25 we noticed our toilet bubbling weird when you flush but then it went away. Then the kitchen sink was draining slowly the next day 02/26/25. I went to the basement and opened a pipe and could see water backing up at the main drain. We called AWR thurs 2/27/25 for the first time, paid the $50.00 for a claim and they had someone scheduled for that saturday 3/1/25. About 3p that day I called the contractor info given to me and they said the claim was cancelled. *** kept sending the claim to this same company despite them saying they had no availability. Then they had the nerve to lie and say we ignored calls for a plumber to come. Finally I had enough and called rotor rooter myself which according to one employee here they are in this network. They came out sunday 3/2/25 and again mon 3/3/25 and removed the clog but found the pipe to have collapsed. Finally after filling in AWR they had a plumber come out wed 3/5/25. After I told them ** said the pipe needed dug up serveral times this plumber did the same thing RR did. But he said we could try calling the city to do the work for free since it may be close enough to the public sidewalk. So we did ********* comes out thurs 3/6/25 to check and begins work fri 3/7. Plumbing was fixed at 3/8/25 10p Turns out the main sewer failed, not our pipe. I paid 1650$ to RR for basically nothing. Jasmine from *** escalations **** has been ignoring and not returning our calls. Be wary of this insurance company. They are borderline fraudulent at best. The very first call I made the person answering knew we were having plumbing issues and his priority was to upsell us more coverage for furnace etc. What a joke. This company is truly soulless and should not be in business. I'll happily talk to any press about this.American Water Resources, LLC
Date: 03/17/2025
Hi *******, this information has been shared our team. We apologize for the inconvenience. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromMonica H
Date: 03/04/2025
1 starMonica H
Date: 03/04/2025
Terrible service during the 3 months I was enrolled. I cancelled 1/20/2025 and I continue to be billed by my water company for the enrollment on 1/21/25 and again 2/20/25. The water company states they only bill me what American Resources bills them. American Resources said they're not getting payments from the water company, so I have a balance due with them and I need to take it up with the water company. When I ask for documentation so that I can "take it up with the water company", they refuse to provide it. Foreign call centers every time I call. VERY difficult to have conversations due to the language barrier. They don't fully understand me and I frequently have to ask them to repeat what they said.American Water Resources, LLC
Date: 03/07/2025
Hi ******, this information has been shared our team. We apologize for the inconvenience. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromShaun Haulk
Date: 03/01/2025
1 starShaun Haulk
Date: 03/01/2025
A four star average is way too high for this company. I had a sewer line backup into my basement over two weeks ago. It went back down on its own and is staying down but I called when it happened and paid a $50 deductible and no one ever came. I was contacted by a *** a couple of times but have since been ghosted.I've discovered that these companies don't want to pay the companies their fees that they charge and because of that no one wants to do work for warranty companies. The *** who contacted me ask me if I knew anyone or if I wanted to shop around because he has a credit card ready to go. I told him that the sewage went back down on its own and to get someone ASAP but I never heard back after almost 2 weeks.I am working to get my deductible refunded and my premium that I've been paying for the last 9 months for this sham service since it is useless to me. I've been told that I can get my money refunded after my service cancels on 3/5/25. I have the feeling that I'm going to have to sue for emotional distress.American Water Resources, LLC
Date: 03/05/2025
Hi *****, this information has been shared our team. We apologize for the inconvenience. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Shaun Haulk
Date: 03/12/2025
I want a refund of the money that I wasted paying for a service that you did not provide to me in my time of need. My deductible of $50 was refunded but I also paid $160 in premiums since starting the plan.Review fromRonald J S
Date: 03/01/2025
1 starRonald J S
Date: 03/01/2025
****** ***** paid for one year of protection from American Water Resources in Jan.17 2025.The company cashed my check,and as of March 3 2025 and have not received any information on the policy. I called 2 times got some one who could not speak well. She first,and then He second said they will E-mail our information to us the same day of the call. That has not happen to date. ****** ***** believes this company is a scam. 0 stares is to high of a score.American Water Resources, LLC
Date: 03/05/2025
Hi ******, this information has been shared our team. We apologize for the inconvenience. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromJody H
Date: 02/23/2025
1 starJody H
Date: 02/23/2025
Despite paying for both water line and sewer line coverage, they continue to send me markeing materials saying I only have coverage for the water line not for sewer and telling me to buy more coverage. I have contacted them twice to stop this, and over the phone they confirm I pay for both services and they say they'll stop the marketing mail but they do not. The mail is a waste of my time because it says things like "second notice" on the envelope, worrying me into opening it and spending time on it and then having to call in about my coverage. They have no respect for my time. Yet BBB says they are rated A- and I know people who have had to pay for what this coverage is supposed to cover so I do want the insurance.American Water Resources, LLC
Date: 03/05/2025
Hi ****, this information has been shared our team. We apologize for the inconvenience. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromZoe p
Date: 02/18/2025
1 starZoe p
Date: 02/18/2025
Forget about contacting them about anything. I called to inquire about water issues in order to be able to ask questions and the like. Not only will the automated system provide enough reason to anger someone, they claimed that the wait time for a representative at over five minutes. Technically correct but never mentioned how much longer over the five minutes. Now at the 40 minute mark. **** Thank God they do not run emergency service like EMS, fire or law enforcement.American Water Resources, LLC
Date: 02/24/2025
Hi **** this information has been shared our team. We apologize for the inconvenience. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromPaula K
Date: 02/17/2025
1 starPaula K
Date: 02/17/2025
I spent over 30 minutes on the phone trying to cancel my policy. Thats ridiculous. I have to call a contractor to get them to come out to fix the problem before I can call a plumber. I want to cancel my policy, but I cant seem to get it doneAmerican Water Resources, LLC
Date: 02/24/2025
Hi *****, this information has been shared our team. We apologize for the inconvenience. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.
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