Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

• 

  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ez will not call Me Back. They keep telling me a supervisor will call or sending me to a supervisor and its just a dead end phone line no one picks up. This has been going on for over a month now spending half of a day at time with the same Empty results. The collections calls company calls me daily and I dont want to pay them. I want to pay ezpass directly. They just dont return phone calls and this has gone on too long and taken up way too much time. Im trying to do the right thing and get on track and they are making it impossible.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in NJ on March 3-5 for my Brother funeral service in and I Used the NJ parkway entrance directed by GPS to the area we’re I was suppose to go for the funeral and cremation I used the same enter and exit but Iit was the exit before entering to the parkway what I had to take to go to my destinations . I did not have any stop I did not avoid payment at all because I it was NO toll boots to pay I did not ran off I had my witness my brother daughter with me in the car all 3 times II did dispute already the charges and I was waiting for the answer I sent registered mail dispute and I got a letter again with the charges but again I was told to ignore it if I disputed .Now I got a later from the collection agency by no mean wanted to avoid the payment but I can’t explain better that I did not do anything wrong and they charged me $150 for $7.50 toll according to the agency please if you can help me I lost my husband 7 years ago brother sister just since February-May 2024 I am on fixed income please if you can help me
  Thank you I can proof all my communication I have copies of dispute letter and forms what I sent back
  Thank you so much
  Respectfully
  ****

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove on EZ pass tolls in Feb of 2024 for a single weekend trip. My toll bill totalled $40.01 which was mailed to me. I paid the toll of February 29th 2024 using a discover credit card. I saw the text from discover on my phone confirming the purchase. I later got a reminder to pay in April and I paid it again with discover on April 1st 2024 and got the confirmation of the payment via text from discover. Then, I got a violation from EZ pass with $250 of fees applied saying I never paid. I checked my credit card statements and something fishing happened with the payments. I talked to discover directly and they were not able to provide documentation, but did confirm via text that they had record of the attempted payments and said that discover did fully authorize the payments to EZ Pass, but EZ pass did not accept the payment. I tried to refute the claim with EZ pass using the screenshots of the payment confirmations from discover and they claim that is not sufficient documentation. We have been trying to get a hold of a real person with the BBB and it has gone terribly. We have waited on hold for over an hour multiple times and the customer support was not helpful. I am currently in the process of getting a mortgage and DO NOT want my credit to be impacted. I want to pay the original toll and not the late fees.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $865 was paid to nj Ezpass for tolls they claim went unpaid from 2017. They state the scanner must have not picked up my Ezpass. Now not even a month later they are stating more tolls from 2020 & 2023 are due. This all seems super fishy especially when I have an active Ezpass that is constantly filled with money for tolls.

• Initial Complaint

  Date:05/31/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* and I am a former EZ-pass Customer. I was instructed several months ago to send in a letter in order to close my account. This company told me they received all my devices on **********. However, my account has never been closed out. I had a credit card on file and for the past 5 months, I have been charged $2700. I spoke with a supervisor name ********. I do remember its a ***** Name. She was extremely rude and condescending. Told me I should pay attention to my finances, and its my fault. The credit card I had on file has a $15000 limit. Its an ***************** The audacity of that woman. What would she know about finances? Im sure she had 2-3 kids by 2-3 different men, and no credit.

• Initial Complaint

  Date:05/29/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/17/24 I received a final toll violation notice from NJ EZPass. I thought this odd as I hadn’t received any prior notices. The letter was dated MARCH 13, 2024. According to the notice, two violation transactions occurred on 1/19/24 involving NJ license plate JUN22C. No photograph of the vehicle or license plate was included in the violation notice. The letter demanded I respond by 3/23/24. This was impossible to do as the respond by date had already passed.
  This license plate number corresponds to a car that I once owned. I junked this car back in 2012. I no longer have records for this car as I disposed of it 12 years ago. The last time the car had been registered was in 2011. To further complicate matters I neither have an ezpass account nor do I own any ezpass tags. EZPass does not offer an option for someone in my position to respond to a complaint. Since there were no options to respond online via the ezpass website, I sent a letter via **** to EZPass ** *** **** ** *** ***** ******** ** *****. To date I’ve received no reply. I tried calling EZPass several times at ************. I consistently get an automated msg that says EZPass is “experiencing intermittent telephony delays” and that wait time to speak with an agent exceeds 25 minutes. To date I have been unsuccessful in speaking with a human being.
  I did not incur these toll charges. I do not know how someone acquired the license plates used & I have no way to prove my old car was junked & the plates surrendered. I do not believe it is a reasonable expectation that a person keep records for a car they disposed of 12 years prior.
  I am writing to ask BBB for assistance in reaching a human being at EZPass and getting this issue resolved. I request from EZPass photos of the car the license plates were attached to at the toll booth & I request the tolls & the administrative charges be waived and that any further collection efforts be stopped. Any assistance you can provide will be greatly appreciated.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  from 2/16/24 to 3/14/24 a total of 25 toll violations totaling almost $1,000 were sent to us under my wife's license plate.
  after reviewing the violations we realized that someone took a picture of my wife's temporary dealership plate and was using it to rack up these violations. the car in the picture of the violations was a ford explorer, a car that neither my wife or I have ever owned. we followed the dispute process to the letter, filling out the dispute form for each violation, filing a police report with the south Hackensack police department and attaching the police report to the disputes, and the disputes were denied. The denial letter stated that since the plate AND VEHICLE in question was registered to us, we were responsible. the justification for the denial of the dispute was completely incorrect. the picture clearly shows the vehicle in question is a ford explorer which again, neither of us have ever owned. after long times on hold and finally speaking to someone, 2 separate times i was told that a supervisor wasn't available, and that there was a ticket in the computer for a supervisor to call me back withing 24-48 hours. after a week i got no call. also, when the request was opened to talk to a supervisor, i was assured that while this ticket was open, no further action would be taken with the violations until a supervisor spoke to me. this was either a lie or complete incompetence because after hearing nothing further from ez pass, the violations are now in collections. I am beside myself and dont know what else to do at this point. any help with this matter would be greatly appreciated. thank you.
  
  the attached photos are just one of the violations as an example as well as the denial letter and the police report

• Initial Complaint

  Date:05/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got into a car accident on 3/24/2024. I tried to close my ezpass account online and the website would not let me. I called the phone number online to request closing my account. The representative would not let me close my account over the phone. I told them I do not have a tag and that my car is totaled and would like to close my account. I attempted to reach out to them by mail. They still have not close my account. They allow customers to open an account online and prevent them from closing an account online. They are making a unilateral decision to take money out of my account without my permission and preventing me from closing an account because of inability to return equipment. I am sending another letter requesting that the account be closed. I do not owe money and they had a credit on my account at time I requested account to be closed. Moreover they are still trying to take money from me and refusing to close my account.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/23/2024, I received an email from EZ PASS stating my auto account replenish would be charged double based on recent tolls from a single NYC trip. I told them it was one time and that the doubled increase was not necessary. Since there was also still money in the account. Their response was that this is how the system works and it could not be changes and they closed my inquiry ticket. I attempted to just remove my own credit card information on my own but was not able to. I requested that they remove the credit card and they responded by telling me they removed the card and charged me $20 for them to remove the card for both tags on the account. I asked why I am not able to just remove the cards myself with no response.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was sent bill for aa violation from EZ Pass the car was not mine the license plate was not mine and I do not have EZ Pass account. I want to know how they got my address I called them and said to send all plate numbers of my vehicles. I went to police and they said plate not registered in CT. I have to take off time from work to go to the DMV to get paperwork and police dept to get their paperwork. How do even know if this is a scam. I am very upset and want this issue resolved. Thank you. And I want to be refunded for my gas and time I have to spend to resolve their mistake.