We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Toll Booth

EZ Pass New Jersey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toll Booth.

Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZ Pass New Jersey has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 794 total complaints in the last 3 years.
    • 186 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've encountered multiple issues with my ezpass account, including receiving violations and being sent to collections for toll infractions. Despite having my tag properly affixed to my windshield and my license plate registered to my account, I frequently receive messages indicating that my tag wasn't read or the toll wasn't paid. Moreover, there's a delay in transactions reflecting on my account, often taking up to a day to appear. While payments are promptly applied to my account, I'm frustrated by the 48-hour waiting period to use the tag, which could lead to additional violations. While I'm willing to pay for tolls, the $50 fee per violation seems excessive, especially when the errors may not be my fault.

    • Initial Complaint

      Date:03/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NJ EZ Pass has continuously caused issues with my account. They continue to bill me by mail when I have a proper EZ Pass account and transceiver in my vehicle, and my vehicle license plate is updated in their system.

      They continue to bill by mail instead of charging my account, adding ridiculous fees and surcharges to my account. I have submitted multiple claims to them and have never been able to speak to a human customer service agent. They reply to my emails eventually saying everything is handled, but never provide any specific information. Now, I am being contacted by collection agencies because their inadequate practices somehow cannot charge my ez pass account. I have never had this issue with another state, only NJ.

      I would like NJ EZ Pass to update my records so I will never be charged by mail again. Additionally, I need NJ EZ Pass to correct their records with the collection agency as they've wrongfully reported me. I would like to speak to a manager at NJ EZ Pass on a recorded line as they ensure me every single by-mail ticket is handled and they will correct their reporting to the collection agency. I should not be sent to collections because they can't figure out that I already have an account with them. They've been the single worst customer service experience I've had, providing no route to correcting these errors.

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an EZ pass account and my credit card on file apparently wasn’t working . I didn’t know that it did not add money to my account and use the tolls several times in a day. Once I realized this I updated my payment information with ez pass but they would not eliminate the 50 violations for more then 12 tolls. I go through 3 or 4 a day so this is absurd to me. I should not have to pay a 50 dollar violation when I have an Ez pass in good standing . This is an extremely unfair business practice and they are trying to take advantage of someone who actually pays there tolls while thousands of people are skipping out on tolls . They are going after the wrong people and I WILL not pay these violations as I’ve paid the the tolls themselves .

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/4/24, I called several phone numbers to resolve an issue with Ezpass. Every time I went through the EZpass the message stated call the help center. My wife and I both have EZpass. My wife is a Hospice RN. I thought there was a problem with my EZpass device. I called on 2/28/24 and 3/4/24. On 3/4/24 I waited approximately 25minutes to speak to someone. Her name was ******. She refused to give me her last name. ****** stated that I owed about sixty dollars in tolls. I paid that via my debit card. I also put $100.00 on my account. Prior to today I was using a credit card. I didn't realize that there was a problem with my credit card. I had great difficulty getting assistance from customer **********************. The problem is that now ****** stated that I must pay $900.00 in violations. I am flabbergasted that I am expected to pay this violation. When I had a problem in the past, I gave my EZpass account and the problem was resolved, because the issue was with EZpass not reading my device correctly. I can't afford to pay the $900.00. I agree to pay all the tolls, which I believe I have done. I shouldn't have to pay these violations because it was an honest mistake and their customer ********************** or ability to speak to anyone is awful. Please help me. I am having financial issues due to a recent hospitalization. MY EZPASS ACCOUNT NUMBER IS G4************* Thank You, *************************** ************

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued a Violation and Payment Request from EZ-Pass. Violation # *************. They sent me a notice with a picture of my car and the license plate. I do not have an EZ Pass account. I paid my toll in the 'Cash' lane. They are alleging that I am liable for a toll that I paid already. When I tried to contact them by phone I was put on hold for over an hour and then disconnected. I do not have a receipt of my toll payment, I was not given one by the agent and did not realize I would be accused of not paying the toll and have to defend myself. They are charging a $50.00 administrative fee and the $2.10 toll fee which I already paid to the toll booth agent.

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted NJ ezpass numerous times and paid a lot of tickets, I still keep getting tickets. I spoke to someone on 01/25/2024 and was told everything is paid and the ticket i received that day was sent out after I paid, however today 02/26/2024 when I called I was told I have tickets going back to October. I am sure they have a record of all the payments and calls. I had my first PA ezpass for 10 years but every since I got a new car I months ago I keep getting tickets they said I must not had money on my account but I check before I called every time, plus it has auto refill payment, I got a new one and still having the same problem I am so tired of this and very confused as to how can I have all those fees if I always called and paid I have 2 ezpass accounts

    • Initial Complaint

      Date:02/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been wrongly charged for a toll. I have called EZ pass NJ customer ********************** probably over 30 times at this point. The customer ********************** and wait has been horrendous. Customer ********************** frankly does not exist here at all. I have been told to file a dispute online. I have done the dispute three times now! All of which are saying completed but charges are not getting lowered to the correct amount. Also, I have been told that a supervisor will give me a call back at least 2 or three times now and I never receive a call back.

    • Initial Complaint

      Date:02/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called after my account was not accessible. After speaking with the representative I was finally informed that my account was closed and I had a balance of $18, which I was prepared to pay. Then ******* tried to convince me to pay a higher price because if I just zeroed out the balance I would just end up in the negative again. When I asked why she told me she didn't know that's just how it is. So I declined to pay until I could be notified and have the account balance and issues in writing so I could rectify the issue. She told me she could not do that and there was no way. So now I am worried about any violations or charges they could send me because they closed my account without notifying me of the issue. It feels like a big scam that they could pull off on me and after all the negative business practices EZ Pass is known for, I really don't want to fall victim to their ways.

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2021 I returned a leased vehicle with the plates (B24JVT) to ************ in Queens, **. In November of 2023 **Z **** began sending me fines and fees for said plates, which I have not had since 2021. I have since provided **Z pass with proof that the plates are no longer under my possession. Proof consist of return letter from ******* as well as a police report. Vehicles appearing in the **Z **** violations are not registered to me. Now **Z **** fees have been mounting and they are not listening or providing any information.

      Business Response

      Date: 03/13/2024

      ****************** was advised to submit any documentation, the bill of sale, DMV abstract, or any other documents that proves the plate number B24JVT is no longer in his possession, after reviewing the violation account, there are no documents that support the claim. ****************** should also provide violations number(s) in order to ensure the correct account(s) are being reviewed. ******* can upload the documents to ************. or mail them in to 

      Attn: *****************************

      375 ******************** 

      ****** **, 07114

    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 11 open violations from EZPass NJ, which I never received any correspondence from them about. I was only aware because I received a collection notice from a seperate agency about 3 of the violations.
      I went to EZPass's website to dispute the violation's administrative fees. The website would not allow me to dispute the fees online, and gave me their number to call instead.
      I called and sat on hold for 58 minutes. Finally, someone picked up. She told me that she could not waive the fees since apparantly an account can only get up to 12 fees waived before needing to wait 12 months to reset the limit, which I was never made aware of in all my YEARS of being an EZPass customer. I asked why the tolls didnt post to my account like they should have, since the license was registered to my account, and she said that it was because the account was negative at the time. I explained that there was some issue with the account as it was set to auto-replenish but for some reason was not saving my card info, and therefore kept going negative before I made manual payments. I said im happy to pay just the toll violations I just want the fees removed.
      She said that she understands and I can make a payment for just the toll amounts, a total of $49.40. I said thank you, great and I gave her my credit card number and expiration date. I asked before processing it to confirm that this will remove all the violations from my account and clear them, and she said no, since she still cannot waive the fees. So I asked what I do, she responded that the fees will be sent to collection. I asked why I should even pay the toll amounts then if it's going to collections anyways. Then I asked if I could use a different EZPass account which has not reached the "max 12 limit" to pay the violations and get the fees removed. She said no. I tried to ask why but she was not making sense and when I was trying to understand she literally HUNG UP ON ME.
      After the call I see I was charged the $49.40!

    EZ Pass New Jersey is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.