Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Pass New Jersey has 2 locations, listed below.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

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  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

Review Details

• Review fromAnjannette H.

  Date: 02/01/2023

  1 star
  They deserve absolutely no stars. I have called customer ********************** for days only to be left on perpetual hold. I am an e-zpass holder for several years and despite having the transponder I sometimes receive violations. This is a complete and utter SCAM and this company should be reviewed by our legislators and regulated appropriately!!!!

• Review fromDonna D

  Date: 02/01/2023

  1 star
  It is impossible to get a representative on the phone. I have spent over six hours on hold. Twice I was successful after multiple hours to get someone to pick up. Both times the call was dropped. No one calls you back. I am now receiving violation notices due to a stolen temporary tag. I have visited two ezpass offices. I am now being sent to collection agencies and cannot get any satisfaction.

• Review fromMitchell G

  Date: 01/31/2023

  1 star
  I'm surprised this place has not been attacked by an irate customer after hours on hold and no one picking up. They steal your money, will not return an unused balance when you leave the state, delete your account so you can't see its status. Multiple letters to their offices in ****** and ******* have gone unanswered. They need to be arrested and marched to jail.

• Review fromMelissa H

  Date: 01/31/2023

  1 star
  They send out a violation. You try to pay it but you cant online cause there is an issue. Try to call them and I was on hold for 3 hours and never talked to anyone. Very frustrating. They have to be the worst. ** I had no trouble at all.

• Review fromPi M

  Date: 01/27/2023

  1 star
  I tried to add a vehicle online it didn't show in my account. I called the customer ********************** number and waited on hold for 1 hour 19 mins and finally someone picked up. I was then told that the representative who could do this is not available and asked me for a call back number..I hope someone calls! Utter waste of time. EZ Pass customer ********************** *****.PM

• Review fromTodd A

  Date: 01/23/2023

  1 star
  SCAM, SCAM, SCAM- If you have an ** Pass account with the *********** and you get a violation (transponder doesn't read) in ** you will not get the ** Pass rate. You must pay the higher rate. Thanks New Jersey. My transponder reads just fine in PA, DE and **. But what do you know,,, NJ has a chance to reach into my wallet and grab some cash by making their transponder readers have issues.SCAM-SCAM-SCAM. Someone needs to look into this corruption.Best parts are:1. You can dispute online. It will be denied.2. You can call. Be prepared to be on hold for hours. One they do finally answer they will not help you.

• Review fromLeslie S

  Date: 01/20/2023

  1 star
  Cannot access my account online but calling customer ********************** just puts you on hold with no one ever answering. Tried multiple times and was left on hold over an hour with no answer.

• Review fromBK B

  Date: 01/18/2023

  1 star
  This is just another corrupt criminal enterprise from the corrupt sh!***** ***********! Traveled from ME to VA and back, only toll that had an issue was **. Denied every dispute, waited on hold for hours just to get hung-up on, can't speak to anyone, all I wanted to pay for was what the toll was and not the $50 fee for their incompetence. ** is the CA of the east coast, and ** e-zpass is the shining example of this horribly run state! From now on, I'm pulling over to cover my plates and removing my transponder before I go through their tolls! F@ck the ** e-zpass!!!

• Review fromMariia P

  Date: 01/16/2023

  1 star
  They didn't deserve any star! I have Ez pass account but received 2 violation with $100 fee. I connected customer ********************** and receive answer " Please submit toll payment along with your E-ZPass account number or transponder number so that the Administrative Fee can be dismissed. " which I paid and it didn't happen.

• Review fromkevin o

  Date: 01/12/2023

  1 star
  RUN AWAY!! DO NOT sign with ** EZPass!! Choose anyone else!! When I call EZPass in any other state (VA, MD, PA, MA) over 25 years the issues are resolved in one short phone call. NJ EZ Pass "Customer **********************" does NOT exist. It purposely sucks; it is designed to frustrate drivers who need the bare minimum of service - more people to handle the calls or a website where many of these issues can be resolved on line? How can the executives and supervisors still be employed (ANYWHERE) in the 21st century. The "chat" feature, which I tried on my cell phone today, is as bad as the phone service. I have never seen a "chat" option where you wait 50 + minutes. It is a farce. ** pols and the powers that be are are idiots for allowing ** EZpass to run this incompetent operation. Look at every complaint site for these bozos. They apparently end up fleecing honest people who want to resolve their issues and leave them with no real options.. This has been going on for many years. Any phone call I have made to them over the last several months was easily 1 hour and often 1.5 hours. Often repeated calls are needed Recent issues: one involved a ***** year old transponder, another involved charges that should not have been made on a rental car ( I alerted them of the time frame I would have the rental car), mystery charges of $40.00. I am on the chat line as I write this - now waiting 45 minutes and counting- Although I spent several hours on the phone on the issue with the old, faulty transponder the rep failed to tell me that there is a current program where ** is retiring the old transponders (**** years old) and are supposed to send customers new transponders and a return envelope. The phone wait creates problems --- when I rent a car I get on the phone to alert . NJEZPass, they do not pick up before I hit the 1st toll a 45 minute drive - duh. 1 hour - Closing out the useless "chat". TRIED TO LEAVE ZERO STARS!