Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Pass New Jersey has 2 locations, listed below.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

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  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

Review Details

• Review frombruce s

  Date: 01/10/2023

  1 star
  To say their web site is a joke is being too kind. There's always a 40 minute wait for a rep and the chat is always unavailable. Good luck if you have a problem.

• Review fromEric L

  Date: 01/05/2023

  1 star
  When driving through the Delaware Water Gap our tag was not detected by the scanners at the toll and then received a bill for $33. The fee for the toll was $3 and the fine was $30. After waiting on hold for over an hour, I decided to file the paperwork via the **** and kept getting a rejection stating my disputes were denied. I wrote letters and sent via **** and still got denied. After a few weeks, I received no more notices until I got a text message from a collection agency for $33. If I could have talked to someone, I probably could have gotten this resolved in a few minutes, but unfortunately 3 months, later I was sent to collections and still had to pay $33. A business like this should not be in operation, and should be should be embarrassed. But unfortunately for me, living in the Poconos, I have to use the Water Gap frequently.

• Review fromJenna C

  Date: 12/27/2022

  1 star
  I was sent to Credit Collection Services for an E-ZPass citation for $51.30. I don't have an E-ZPass but when driving through the toll booth, every single lane was set to "E-ZPass only" which has to be illegal and unethical. I just don't understand how they can do this.

• Review fromNatasha A

  Date: 12/23/2022

  1 star
  I own a ******** EZ Pass in good standing. For some odd reason, my tag was not read. I never received a bill from ** EZ Pass yet I received multiple text messages from Credit Collection Services asking me to pay a fine. I went on the ** EZPass website and tried paying the toll bill but I received a message indicating that the violations do not exist. I have tried calling multiple times. I have been on hold for two hours and 35 minutes and still did not get to speak to someone. I called again and was on hold for 38 minutes and did not get to speak to someone. EZPass ** needs to be investigated for fraud.

• Review fromGab S

  Date: 12/12/2022

  1 star
  I was a ez pass customer for 10 years, these couple of months my tag was not being read, and it racked up 23 violations up to $1,400! I cant dispute any of these violations and I had to pay a fine for them to consider re-opening my account. $400 later and they tell me my account cant be reinstated, my violations cannot be disputed and Im stuck with a $1,400 bill, this is truly unfair, after 10 years I end up with this issue. I tried calling and getting to a representative takes up to 2 hours!!! Very frustrating situation!!!

• Review fromJames M

  Date: 12/10/2022

  1 star
  Sent me bill for a misread plate (mine is on a utility trailer which hasn't left yard in 2 years let alone ever been to **, I've never even been through **) now they send collection agency after me over a 3$ toll that's not mine and they don't answer phone calls even after 2 hours on hold. They don't answer emails and when I make a ticket for help on website I get email that case is closed multiple times. Never got an original bill for the 3$ but I did get a bill for 53$ with late charge. How can they charge a late fee if you never even knew you owed anything to a state you've never been to?

• Review fromMary Beth R

  Date: 12/07/2022

  1 star
  I had a violation which I fought and got waived. However, I received a notice from credit and collection agency that I am in default $100! Are you kidding? I have been trying to reach them by phone for two weeks now (and have the call log to prove it). I keep getting the message We are experiencing high call volume. Please call back. I have a busy job and cannot keep taking the time to rectify this. Just aweful!

• Review fromMark L

  Date: 12/01/2022

  1 star
  They need to be investigated and held accountable. Charging me $265 when my threshold gets to $65. Who has money to constantly give them $330 in tolls I haven't used? I average about $75 a week. Criminal algorithm. Tried to remove the autopay function on the website or app. You cant. Waited for a chat for 30mins. Finally someone removed the auto pay and said I would be charged $10 for my tag? Checked my account, they took off the autopay, then my threshold went to $130/ Doubled! Politicians must be in the pockets why else would this be allowed. They need to be investigated NOW!

• Review fromStephen E

  Date: 11/30/2022

  1 star
  The first phone call mysteriously dropped after 33 minutes of waiting. After retrying and waiting 1:38:35 I decided to end the call. I am not sure who is at fault the staff or the company for lack of inadequate manpower but at this point I am very disappointed and dissatisfied. Im not sure as to why ** Ezpass stop allowing the system to credit or waive the administration fee on the site for Ezpass holders but this would help cut down a lot of calls. Tomorrow I guess I take the trip to ****** and see if I can satisfy my balance. Very disheartening and time consuming. Get it together ** Ezpass!!!

• Review fromVander M

  Date: 11/29/2022

  1 star
  Money machine!Although I have a $25.00 minimum set up for my account, it did not replenish automatically, then I got a violation while I was ill with covid and my violation was sent for collection.Ez pass keeps my money in the account, does not produce any interest for the acct holder, and when there is an issue on their end I get sent a violation and collection.Wonder if this is at all legal, because in terms of customer treatment this is totally unbeliable.Wish there was a better company running the tolls in **/NY area.