Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Pass New Jersey has 2 locations, listed below.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

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  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

Review Details

• Review fromPaul R

  Date: 11/02/2023

  1 star
  Totally worthless customer **********************.... if you can call it that. Today is my 4 attempt on hold with the service center. I've put in lots of working hours on this. There is nobody there.I find getting 4 $50 violations in one day over the top. NY took care of the my expired card problem in 5 minutes. They just have the time not to listen to wear you out.

• Review fromAlfred S

  Date: 10/26/2023

  1 star
  I paid a one time settlement with ezpass over a year ago for outstanding violations. I recently went to pay a violation to keep my account in good standing. I was told that I had outstanding violations going back to ****, 2007, & 2008. I was even told I had violations going back to the 80s before I was driving. I have delta with 4 or 5 agents. The dates and the amounts change from agent to agent. So do the settlement amounts. There is no consistency or transparency at all. They are a eye watering, mind numbing clown car of disfunction. I feel scammed and victimized by ezpass.

• Review fromLisa C

  Date: 10/16/2023

  1 star
  I am not sure why ** EZ Pass charges $100 admin fee for a toll not paid directly. I had my parents drive to pick up my son at the airport in ** and we are from MD. I went online prior to get their car registered with video tolls and pay by plate not knowing Delaware and ** didn't participate in this program. We received a bill after from *********** Authority and I disputed it and let them know I tried to set up an account prior and could I just pay the toll for $12.95 (2 tolls). They denied it and charged me $100 plus the toll fee of $12.95 for driving through their toll with no option to even pay cash. It's robbery. What is the $100 for? Why can't I just pay the toll. I am a law abiding citizen and you want to take $100 from me....I am a middle class American and you should be ashamed to charge this. I'm a single mother of 2 teenagers and they want to take $100 that I could use for food.I don't normally go online to complain, bc who has time for it, but to mark up my cost by over a 872% increase....for what?

• Review fromKhushbu P

  Date: 10/12/2023

  1 star
  I wish I can give zero stars. Whats the point of having a customer ********************** phone number when all they make you do is wait whole day. Ive been calling them and have been placed on hold since 4pm to 7:30pm when at last they told me the offices are closed. How am I supposed to dispute a violation thats clearly a mistake on their end because the picture is in all black with illegible license plate. I am sent a mail for toll ticket for a place Ive not even been at and for a car that doesnt even belong to me. Horrible customer **********************. They make you pay for something you didnt even do because you couldnt get hold of them on the phone. Useless.

• Review fromStephanie G

  Date: 09/19/2023

  1 star
  What is the point of having a customer ********************** line if you can't speak to a person. I have been trying to add a car to my account for over a year. You send violations and completely ignore the box on the back that states I am authorizing the car as my own. Your service platform is not helpful, you don't provide any customer **********************, and you can't even follow the directions on your own forms.

• Review fromVeronica T

  Date: 09/19/2023

  1 star
  Want to give 0 star rating. I was driving thru ** without an ezpass (which is not illegal). I get a letter with $50 administrative fee (each, totaling $150) for three tolls that were less than $2 each. Since I do not have As soon as I receive the toll notification I paid the toll and disputed the administrative fee since I took all reasonable action to pay (in cash) the toll but they had no cash lanes and I had to keep moving. The dispute was ignored, they cashed the check for the toll fee but still want me to pay $150 in administrative charges (which is absolutely ridiculous) for tolls of less than $5.00). As MANY others said on this review site, when you call the number provided, no one answered. Something needs to be done about this -- they shouldn't be able to get away with this because people end up paying the (unfair) administrative fee just to maintain their good credit. It does feel like a TOTAL SCAM!

• Review fromMatthew H

  Date: 09/13/2023

  1 star
  Received a notice that my E-Z Pass account was empty due to a credit card fraud. I paid the toll immediately, they wanted a 30$ administration fee for a 3-dollar tool. For every 3$ toll, there was a 30$ fee. Not going to pay 30$ fee for a piece of paper. No way to do business.

• Review fromSudarshan B

  Date: 09/11/2023

  1 star
  I have been out of ** for over 3 years, I am getting a bill from EZ pass for minimum $ that has to be maintained. Not sure why I should have any amount in the account when it has not been used in 3 years and possibly will never use it. I am also not able to access the account on line, When I try to access their automated system on the phone it keeps going in the loop, cannot reach the right place to close the account. I have been calling them last 3 days have no success reaching an agent. Truly the the worst organization I have ever delt with.

• Review fromTony M

  Date: 09/11/2023

  1 star
  Absolute nonsense. This company has a monopoly contract for toll collection in **. They have access to your financial information and can charge without informing you or with consent. The customer ********************** is not helpful following hours of hold time. The people making decisions here should be held to higher standards

• Review fromJJ K

  Date: 09/11/2023

  1 star
  $50 admin fee on a $10 toll. Absurd that this is even legal. Every other state has a "bill by mail" option with a couple of dollars extra if you miss a toll or don't have an EZ Pass. $50 for an admin fee is unacceptable.