Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Pass New Jersey has 2 locations, listed below.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

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  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

Review Details

• Review fromMelody O

  Date: 09/01/2023

  1 star
  If I could find them no stars, I would. You waste your time on hold 30 minutes for customer ********************** and get disconnected. Absolutely horrible. Very frustrating in getting a resolution just to any problem. I can't find words to express my dissatisfaction.

• Review fromKHALILAH D

  Date: 08/21/2023

  1 star
  I think EZ Pass is a horrible place. They rob and threaten you and think everyone is a liar. It's come to the point when I get on the *********** or Parkway I ask for receipts because you never know you're going to be harrassed about not paying the toll. I paid a toll and asked for a receipt and the agent gave me an insufficient funds receipt. I was unaware of this because I paid it and when I gave it to EZ Pass that's what happened. This place has horrible customer **********************, super long wait times and the people have no remorse or respect for the clients. This place needs to be revamp. Who's over these rude people they need to be fired. I'm tired of disputing tickets for tolls I've paid. Is anybody going to do something about this? It's an outrage and the public needs help..

• Review fromDoug S

  Date: 08/17/2023

  1 star
  Awful app, long wait times for customer **********************, unexplained fees. Do not sign up for auto replenishment. I did and was charged $20, and still dont know why. You cant cancel auto replenishment on the app or website, you have to call. Wait time was close to an hour. I did have a very nice representative, he answered all my questions and removed my credit card from the account, which canceled auto replenishment. He then explained that I had two other active tags on my account, and Id eventually be charged $18. Both were sent back years ago after they threatened to charge me. My guess is they have a record of this, but never updated my account. Apparently they can change the auto replenishment amount based on your toll activity. Ive gotten so many emails about account revocation, and continue to get them even though I replenished. I came close to quitting because I felt like I was being scammed, but now that I have control back, Im keeping the service.

• Review fromAngela A

  Date: 08/05/2023

  1 star
  F*ck you ** ezpass. You thieving greedy b******* I hope you all burn in h***

• Review fromDan P

  Date: 08/03/2023

  1 star
  Theyre crooks. Got mystery toll violations totaling over a thousand dollars even though I have a functioning ** EZpass that worked perfectly fine In **. They refuse to accept my disputes

• Review fromTheresa S

  Date: 07/26/2023

  1 star
  Would give zero if o could. Complete scam ! I have never gone through a toll in my life. I would get a notice 2 dollar toll with a 50 dollar fine a couple of months later. This would be the first notice . Its not surprising that people arent paying these scammers . Once I started getting receipts violations stopped. This is a criminal enterprise !!!I was forced to get Ezpass which I did not want. That is the goal . They are destroying people towing thier cars and suspending Thier registrations while carrying out thier illegal scam .

• Review fromPatrick M

  Date: 07/18/2023

  1 star
  They are the rudest customer ********************** I've encountered in my life. Minus 5 stars. Marked one star only to complete my review.

• Review fromPorsche T

  Date: 07/13/2023

  1 star
  Wish I could give 0 stars.I received two toll violation notices in the mail today, 7/13/23. The notice date on both letters is 6/29/23. Both notices came in the same envelope and say that each are the second notice; however, this is the first notification I have received of either of these violations. One letter also states the "required response date" before legal action is taken as 7/9/23. So, I received these letters 2 weeks after the listed notice date and 4 days after the required response date. This means that no matter what, any payment I made towards either of these violations, even if I paid immediately upon opening the letter, would have been considered late and might not be accepted.Secondly, I have been an E-ZPass account holder since 5/5/23, and these "violations" occurred on 5/10 and 5/11. I can confirm that my account had sufficient funds on this date, as I had just opened my account 5 days prior. This, in conjunction with the lateness of the notices, means that I will NOT be paying the $150 in administrative fees. I will only be paying the amount owed for the tolls I accessed, that being $12.40.I tried to submit a support request online through their website, but it does not load beyond 25% when I hit "submit" and as a result the support request is impossible to actually submit. I try to call the customer ********************** line and I am only able to reach automated messages.I have had nothing but headaches and trouble with ** E-ZPass! From now on, I'm just going to carry cash on my when driving!

• Review fromChristie P

  Date: 07/12/2023

  1 star
  Ez Pass is robbing ppl a little at a time. I drove to Bayville ** and paid cash for every toll I went thru and they send me a violation as if I ran the ez pass. How many ppl are yall doing this to. Get a receipt for every toll you go thru and save them. Ez Pass Scammers Scammers Scammers

• Review frommichael s

  Date: 07/11/2023

  1 star
  $3 dollar toll. $30 dollar administration fee. This says it all. Extremely opportunistic when taking advantage of their tolling system. In summary, never choose the wrong lane in **. Very disappointed in how they process tolls and how they prey on the less fortunate. ****/******