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Business Profile

Orthopedic Shoes

Orthofeet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Reviews

Customer Review Ratings

3.36

Average of 255 Customer Reviews

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Review Details

  • Karen G

    Date: 01/10/2023

    Karen G

    Date: 01/10/2023

    I was so excited that I found your website and I thought you would be a great help so I paid $112 for a pair of shoes that when I got them they were too small lengthwise. I tried to call you to find out how I can order another pair that's half a size larger and all I've gotten for the last two days is a message that says there's no one to take your call and then it hangs up automatically! How in the ******** I supposed to just put the shoes in a box and hope that you guys refund my money when you don't even answer your phone's or have a valid phone line

    Orthofeet

    Date: 01/17/2023

    We do apologize for the inconvenience, we were closed over the weekend and for the *** holiday. Pleas e do reach out to us at ************ and we will be happy to help you facilitate the return. Orthofeet ****************

  • Jo N

    Date: 12/29/2022

    Jo N

    Date: 12/29/2022

    I think many ppl with bad reviews ordered from OrthoFIT not OrthoFEET. Although I could not wear OrthoFEET shoes, I did not have any problems returning them or getting a refund. They were of the same quality as sketchers type shoes; not great but definitely not cheap $5 shoes. I will not order again because they did not fit my feet well (lots of issues) but their customer service was good & refund was correct & prompt.

    Orthofeet

    Date: 01/06/2023

    Thank you very much for sharing your feedback, we do struggle with confusion in our reviews form the other vendor Orthofit. We pride ourselves on providing great products and great service, we are sorry they didn't work out for you Thank you for taking the time to post your review

  • Rebecca P

    Date: 12/16/2022

    Rebecca P

    Date: 12/16/2022

    Orthofeet is a life saver - their shoes actually fit my orthotics without causing further leg/foot problems. If something doesn't happen to fit correctly, they give a 60-day trial period and return or exchange them quickly. They are helpful on the phone too. Most of their styles are nice looking and all are well made. I see there is now an "OrthoFit" advertising online and it appears to be a scam. Orthofeet is the real deal.

    Orthofeet

    Date: 12/20/2022

    Thank you so much for your kind review, we are very proud of our brand and love our customers!!

  • Michael U.

    Date: 12/14/2022

    Michael U.

    Date: 12/14/2022

    I am wearing my 4th pair of Orthofeet shoes and when I received the 1st pair, the insoles broke down within several months. I'd estimate about 250 miles of walking. I called and Orthofeet sent me a replacement set of insoles. I had to send a picture. When I talked to the customer service representative, I was told that the insoles cover was changed, however, the insoles looked the same. Because I really liked the shoes and how comfortable they were for my daily walk of 6 miles, I decided to continue buying the shoes knowing that I could get replacement insoles. On my most recent pair purchased, the insoles broke down after the first month. I was told that the replacement insoles would cost $42.00. The warranty was longer than one month, so I asked for replacement shoes and was then told that they would send my a free set of insoles as a courtesy "this time". It's very apparent that the insoles need to be made with a more durable product. The shoes are great otherwise. I have ordered a different manufacturer's shoe (1/2 the cost of Orthofeet) and hope that they are as comfortable and last longer than Orthofeet.*************************

    Orthofeet

    Date: 12/20/2022

    HI we are sorry to hear you are unsatisfied with the insoles, and we were happy to provide a free replacement for you. If you do have heavy wear and tear we recommend having extra insoles and switching them out for longer wear time. We do often send out coupons for insoles as well and will make sure you are on our mailing list for future orders.

  • Joshua H

    Date: 11/26/2022

    Joshua H

    Date: 11/26/2022

    Still major pain, shoe is have standing all day and steel major heal pain and lower back pain. Disappointed with 130$ purchase

    Orthofeet

    Date: 12/01/2022

    We are very sorry to hear you are having continued foot pain, We do have a 60 day Wear Test that allows for returns if you are not satisfied, please reach out to our ********************* at ************ Thank you

    Orthofeet

    Date: 12/01/2022

    We are very sorry to hear you are having continued foot pain, We do have a 60 day Wear Test that allows for returns if you are not satisfied, please reach out to our ********************* at ************ Thank you

  • Betty S

    Date: 11/24/2022

    Betty S

    Date: 11/24/2022

    I think your advertising up to 40% off for Black Friday sale is a real joke. My husband ordered me a pair of ********* slippers thinking he was going to get a good deal, if your UP TO 40% off is a good deal, it sure wasnt for **. Im not sure what he got off if anything, from $84.95 after state, county and city taxes they came to $93.23. I wont be doing business with Orthofeet again. I dont believe you have anything at 40% off. *************************

    Orthofeet

    Date: 12/13/2022

    Thank you for reaching out and we apologize for any confusion. Our sale prices were UPTO40% and the discount amount was listed for all styles, some were at 40, some 35, 30, 25 etc. We do apologize for any confusion Orthofeet ****************

  • Kris K

    Date: 11/17/2022

    Kris K

    Date: 11/17/2022

    I have plantar fasciitis and purchased a pair of sneakers for walking. When they came, I put in the arch support and insole and put the shoes on. I was amazed I was able to walk pain free. I've since purchased a pair of boots which are comfortable enough to wear all day and a snuggly pair of slippers. I recently ordered and received padded sole socks which are soft and don't bind the ankle. I have no complaints with the company and will continue ue to get my footwear at Orthofeet.

    Orthofeet

    Date: 11/18/2022

    Thank you so much for your feedback and great review. We are very happy that you love your shoes! Orthofeet ****************

  • Denise D

    Date: 11/13/2022

    Denise D

    Date: 11/13/2022

    I returned shoes that didnt fit using THEIR carrier. I keep getting the run around regarding my refund. They want the return in hand and THEN they will issue a refund in 10 to 15 business days. They have proof it was sent, I want my money NOW! If they want money, they take it immediately. Returns should be just as swift. Do NOT abut anything from this company!

    Orthofeet

    Date: 11/18/2022

    Hi We are very sorry for any delay, we do show your order has been refunded in full Thank you

  • Laurie C

    Date: 10/13/2022

    Laurie C

    Date: 10/13/2022

    I had ordered the ***** stretch knit blue. Size 8.5 wide Im so sad. I wanted to love these shoes and did love everything about them except the toe box is too narrow. Not wide enough for my Mortons neuroma. I wish the toe was more wide and rounded. Thank you for the your customer service of letting me try them on and wear a few times before sending back.

    Orthofeet

    Date: 10/17/2022

    Hi ******, we are very sorry the shoes did not work out for you. PLease feel free to call us at ************ if there is anything we can do for you Orthofeet ****************

  • K. B.

    Date: 10/05/2022

    K. B.

    Date: 10/05/2022

    Typically I have ordered from this company in the past without any problems and I do like their shoes. To the point I actually ordered three pairs this time I received two of them I'm still waiting for another pair to show up.

    I reached out to their email to contact them about my issue 3 days after they were supposed to be delivered and I feel as though I'm not getting any help they sent me the tracking basically saying they got delivered over a week ago. Just very disappointed in this company at this point

    Orthofeet

    Date: 10/26/2022

    Hi ********, Thank you for reaching out, can you verify for us that you have received the item please?

    K. B.

    Date: 10/26/2022

    They were purple hiking boots size 9

    K. B.

    Date: 10/26/2022

    Hiking delta purple size9 OW165808 I contacted your company it seems like they didn't really want to help me then they just sent me several days after when I had mentioned I never received them.

    K. B.

    Date: 11/08/2022

    I still have no gotten these boots

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