Reviews

Review Details

• Review fromJohnnie K

  Date: 03/01/2024

  1 star
  WILL NOT PAY FOR REPAIRS! TOTAL SCAM!!!! DON'T FALL FOR IT!!!!

• Review fromRobert p

  Date: 02/20/2024

  1 star
  i filed a claim on january 17,2024 cannot contact claims ***** nor will they call me.they seem to take payments out but will not even try to help me.

• Review fromDrew H

  Date: 02/15/2024

  1 star
  I filed a claim and was denied and my policy was canceled November 22 of 2022. I have yet to receive my refund. Every time I call, I get passed around and nothing ever becomes of it. The staff is extremely rude and just passes you on when they cant answer your questions. Be aware of this company.

• Review fromNicky W

  Date: 02/09/2024

  1 star
  So, I have been trying to get my vehicle repaired for ver a month. I call customer service everyday and they read me their script and nobody ever calls me back. Well today Ms. ******* the customer service rep decided to get very rude with me on the phone, hung up in my face. I called back and she continued to try to over talk me and hung up again after she kept addressing me as ************* unprofessional. Very loud, aggressive and argumentative. I told her I really do hope the calls are being recorded because she definitely need some addition customer service skills training. Totally unprofessional. I called back a third time and asked to speak to a supervisor and her response was she would send them a message. She could not provide me the details on what the message would say so I asked if I could provide her my number so that they could call me back. She took the number but I doubt very seriously if she is going to send anyone a message and that someone will be calling me back. if the calls are recorded whom ever reviews them really need to reprimand if not firer ************ the one with the horrible cough and definitely nasty attitude.

• Review fromJavier R

  Date: 02/09/2024

  1 star
  I have had the utmost displeasure of having Palmer as my warranty company. I have been dealing with them and their service (or lack thereof) since March of 2023. My 2016 ****** SS needed an engine rebuild. It took approximately 7 weeks before Palmer approved the engine rebuild their inspector recommended, and only after I hired a lawyer that sent them a strongly worded letter. The job took about 4 weeks and once done it took another 8 weeks for Palmer to remit payment to the dealership. Again, I had to hire the same attorney, but this time to *** for their violation of my warranty contract with them and also violating the **** according to my attorney. This lawsuit lasted until 12/5/2023, and we settled without going to court. I signed the settlement on 12/5, however, Palmer more specifically ************************************* (operations manager) did not sign the settlement agreement until 12/21/23. That meant that they had 29 days after 12/21/23 to mail me my settlement check via certified mail. It is now 2/8/24 and I have not received my check which now means Palmer is in breach of settlement. Their attorney *********************** (with ************** Solid Counsel) cant even get ahold of anyone, let alone ****** to mitigate the situation. I have spent a substantial amount of money due to their egregious behavior, and seems like Palmer is getting away with this crime.

• Review fromCharles T

  Date: 02/02/2024

  1 star
  Palmer doesn't pay on the authorization claim. They send the repair shop a credit card that's no good. I called the claims department and I was told that they're getting new credit cards. That was over a month ago and still no payment has been made. Stay away, avoid like the plague. Suspect the are going bankrupt.

• Review fromPatricia V

  Date: 02/01/2024

  1 star
  I just read all the above! Same thing happened to Me! Anybody know how to file changes? Never answer the phone, and if they do they pass you off to another person! I'm canceling today! They make you leave a star! I leave ****!

• Review fromMarilyn S

  Date: 01/26/2024

  1 star
  DO NOT USE THIS COMPANY. They will not pay the claim and will not cover what is in your policy. When you call them, they hang up on you, they yell at you for calling the wrong ***** All lines that accept money are open and you can get a hold of someone, but when its them paying out, they will avoid you at all cost.

• Review fromLevi R

  Date: 01/23/2024

  1 star
  My vehicle has been sitting at the auto shop for almost 3 weeks because no one in claims has answered. We were told to submit claim online and still no answer. Whenever we call, only customer service answers and they are not able to talk to claims department directly with me on the phone to make sure I actually speak to claims. I am very disappointed with paying for this policy as it has given me false security for the last few years. Please respond to our shops request for claim. Contract#AAPL114397

• Review fromMarcia G

  Date: 01/20/2024

  1 star
  I purchased a extended warranty for my SUV. It needs work, which should be covered under the warranty but the ***************** has not responded to the claim which was submitted 3 days ago. When I try to call the ***************** there is no answer, nor a voice mail. When I call Customer ******************** they say that they will give someone in ***************** and even the supervisor my message but I haven't had a response and when I asked to be transferred to the ****** Department the call ended. Each day there is no response I'm without transportation and waiting for the claim to be approved so that I can get a rental until the repairs are completed. I am missing work, appointments, and other daily activities. I am now questioning if this is a legit auto extended warranty company or just a scam to get $2,259.00 from me.