Reviews

Review Details

• Review fromJohn S

  Date: 01/13/2024

  1 star
  They don't answer calls they gave approval for repairs but didn't want to pay and left the burden on me if you call claims to get answers no one answers but if you call to make payments bam they pick up right away Palmer took my money but didn't honor their agreement....they don't deserve a half of star and owe me **** dollars for repairs they gave approval for and skip out on paying

• Review fromLasvasta A

  Date: 12/21/2023

  1 star

  Lasvasta A

  Date: 12/21/2023

  I have been waiting on a refund check since Dec 30th of 2022. You guys have putting on the run around every since. It customer service just hang up on me over and over. Supervisors and Mangers never call back. I just want my refund so I can move on. I call 3 to 4 days a week and all I get is a bunch of lies. PLEASE HELP ME

  Palmer Administrative Services

  Date: 12/22/2023

  We are truly sorry for the delay and the frustration you've experienced in receiving your refund. We understand how important this matter is to you and apologize for any inconvenience caused.We want to inform you that your refund check has been processed and mailed to the address we have on file for you. Please allow 5 to 6 business days for it to arrive. We appreciate your patience and understanding in this matter.If you have any further questions or concerns, or if the check does not arrive within the specified time, please do not hesitate to contact us directly.Thank you for bringing this issue to our attention, and we apologize again for the inconvenience.

• Review fromMaria C

  Date: 12/20/2023

  1 star

  Maria C

  Date: 12/20/2023

  Never have I ever dealt with a more unprofessional company IN. MY. LIFE. I kid you not, I paid over ******* for their "policy" I had an engine failure which, according to the policy, was covered. Many, many phone calls later and they agreed to pay some of it. The car has been waiting for repair approval since August. My out of pocket expense on the items not included in the warranty is another 2K. As if that wasn't bad enough, I had the absolute displeasure of connecting to the **** OF PR!CKS---*****. It's like the company went out in search of the biggest a**** on the planet and EVERYONE recommended *****. The man has yelled during a phone call. But wait, there's more: The average wait time to call them is over 40 minutes. Seriously...this is a BAD company with BAD people working there. Nothing is worth the aggravation and stress of having this horrible company taking your money and then you having to fight for everything you paid for. And they are STILL cold-calling me...offering me their insurance. Seriously? DON'T GIVE THEM ANY OF YOUR MONEY. Also, the good reviews are employees.

  Palmer Administrative Services

  Date: 12/22/2023

  We apologize for the difficulties you've encountered with our service and the negative experience with our staff member. To address your concerns promptly and effectively, please provide your full name, policy number. You can email this information to ************** or call us at ************. We're committed to resolving your issue as quickly as possible.

• Review fromJohn P

  Date: 12/18/2023

  1 star

  John P

  Date: 12/18/2023

  My contract number is LOTFR425317 and is paid in full. Approximately a month ago our ********************** filed a claim for our *** 750 *** The items approved for repair were the 3&5 fuel injectors and the number 1 high pressure fuel pump and PAS approved those repairs (minus our deductible). However, 3 weeks later the number 2 high pressure fuel pump failed. Our *** service representative attempted to file a claim and he was told that PAS had cancelled our contract. For a company to cancel a contract without notice or just because they wanted to (without any notice), is unacceptable and highly suspicious of fraudulent business practices. I would highly recommend PAS honor their contract and approve the additional repairs and are more than welcome to contact me directly. PAS has all of my contact information to include phone number, email and house address. If not, then I would agree that PAS are scammers and fraudsters.

  Palmer Administrative Services

  Date: 12/20/2023

  *********************,We've reviewed your contract LOTFR425317 and confirm it's active and paid in full. We paid $3754.92 to ***************** for the initial repairs and have no record of denied claims or contract cancellation. Please have your *********** rep ******* us for any discrepancies with the recent claim. We're committed to resolving this and will reach out directly to address your concerns.

• Review fromIrene T

  Date: 12/18/2023

  1 star

  Irene T

  Date: 12/18/2023

  What a terrible company! Scanners for sure! I sold my vehicle November 1, 2022. They received my request for cancellation February 3, 2023 because they never told me I had to put it in writing when I called to request them to cancel. Since then I still have not received a refund, nor have I spoken to any manager because they are always in meetings and they always have an excuse. The checks were mailed in batches but we dont know whose were sent out, the system was hacked, my check was issued ten times already but still nothing. Its pretty sad that people have to complain and report companies for them to take any action. If it was their money they wouldnt be so patient!!!!

  Palmer Administrative Services

  Date: 12/19/2023

  *************************,Thank you for reaching out and sharing your concerns. We apologize for any inconvenience you have experienced.We understand your frustration regarding the cancellation process and the delay in communication. Please know that we strive to maintain clear and efficient communication with all our customers. It seems there may have been a misunderstanding about the cancellation procedure, and we regret any confusion caused.Regarding your refund, we have reviewed your account details and would like to clarify that a total of $3,337.13 in claims was paid towards your policy. This amount exceeds the payments you made towards the policy. As a result, according to our company's policies and the terms of your agreement, you are not owed a refund.We take customer feedback seriously, and it's important to us that our customers feel heard and valued. Although we understand this may not be the resolution you were hoping for, we assure you that this decision is in line with our policy terms.Should you have any further questions or require additional clarification, please feel free to contact our customer service team. We are committed to providing our customers with quality service and are here to assist you.

• Review fromJames W

  Date: 12/18/2023

  1 star

  James W

  Date: 12/18/2023

  These people are thieves and this is nothing more than a scam. I tried to make a claim and the claims department never and I mean never answered their phone. I order to get someone on the line you had to call the payment number. When I finally did get to claims it took over a month for them to tell me that they would only cover 4500 of a 12000 dollar bill. They repeatedly lied to the car service center telling them they could get parts cheaper but they were unable to ship the parts to my car service center. They are a fraud do not waste your time. I am reporting them to the Commonwealth attorney so they can investigate them and hopefully arrest and prosecute these criminals. Again this is a scam.

  Palmer Administrative Services

  Date: 12/19/2023

  Dear *************** **********,Thank you for reaching out and sharing your concerns with us. We understand your frustration and apologize for any inconvenience you may have experienced. At Palmer, we strive to provide efficient and transparent service, and we take your feedback seriously.Upon reviewing your claim and our internal records, we found that the claims department has been actively engaged in processing your case. Here's a summary of the actions taken:Axle Failure Inquiry: We received a request for approval and instructions for direct payment for the transmission and turbo. Our records show that the axle was denied due to no demonstrated failure. However, we advised that if a picture could show a failure, it should be sent through email for re-evaluation.Communication Attempts: Our team made several attempts to communicate with the repair facility. Calls were made on various dates (10/20/23 and 10/18/23) to the service center, asking for *****. Messages were left when direct contact was not possible.Approval for Repairs: On 10/18/23, approval was granted for direct payment authorization amounting to $4,761.96. The denial of the axle repair was based on the absence of demonstrated failure, as per our policy.Inspection Details: An inspection revealed a metal-on-metal grinding noise from the turbo and internal transmission failure. The axle did not show signs of failure without a lift for a more detailed inspection.We understand your concern regarding the partial coverage of the repair costs. Our policies and decisions are based on thorough inspections and adherence to the terms of coverage. We assure you that our intention is never to mislead or inconvenience our customers.Please know that we are committed to resolving this matter to your satisfaction. We invite you to contact our customer service team directly to discuss this further. We are also willing to review any additional evidence you may have regarding the axle failure.Your feedback is valuable in helping us improve our services, and we hope to address your concerns effectively.

• Review fromCalvin r

  Date: 12/13/2023

  1 star
  Will not provide payment for approved work. Card was declined as Do not honor. Spent HOURS of my day listening to the phone ring trying to get a valid payment, no answers, mailbox full. This company is effectively refusing to pay for authorized work. The customer will ultimately be responsible. I'm convinced this company is comitting fraud.

• Review fromAshley C

  Date: 12/07/2023

  5 stars
  Palmer is great. Theyve always paid my claims a fast and easy process. I was hesitant because of the bad reviews but I think theyre under new ownership no problems whatsoever. Thank you Palmer!!!

• Review fromSteve L

  Date: 12/07/2023

  1 star

  Steve L

  Date: 12/07/2023

  My vehicle as been need of repair for the past 2 months, and have gotten nothing but problems with trying to have repairs made spoke to ******* this morning and he hung up the phone. This company could not sell me a cure for cancer

  Palmer Administrative Services

  Date: 12/08/2023

  We apologize for the issues you've experienced and are eager to resolve them. However, we have multiple customers with your name and need more details to identify your account. Please provide your policy number or phone number so we can investigate this matter promptly.Thank you for your cooperation.

• Review fromAnnie M

  Date: 11/21/2023

  4 stars
  First and foremost this company is very persistent they call and call to the point its aggravating I finally got a agent that caught my attention (Shaday I hope Im spelling it right) But she the reason I got my policy now cause of her great customer service skills. But anyway so far so good with the company and I hope to have a better experience than what Im reading