Reviews

Review Details

• Review fromSherry K

  Date: 11/20/2023

  1 star

  Sherry K

  Date: 11/20/2023

  Palmer is full of scammers!!!! I TOO like many of you was mislead more than one time in the phone call to believe they were protect my car!!! They started off by saying they were calling because I am a preferred customer of pmc and my payments are on time etc. Then toward the end I asked them if the coverage will be exactly the same as the plan I have they told the only difference is that I won't get reimbursed for my oil changes. I even asked them ok will you guys honor the oil changes for my old plan I have bc I have t turned them all in or does that plan get replaced today ? Very obvious by my questions and their answers that they wanted me to believe they were protect my car and I was just switching plans . Then when I called livid once I found out their SCEAM and demanded to speak to a manager they passed me around at least 15 phonecalls. Being disconnected over and over.. never to speak to a manager. When they finally confirmed cancelation and refund of the money they scammed me out of.. I asked for proof in writing and they would not provide it! People ofcourse I need proof in writing you guys are scammers! I need to be sure it was canceled!!!!!!!!!! Ughhh and this must be a tiny business btw bc I called tons of times and prob on spoke to a total of 4 people ..

  Palmer Administrative Services

  Date: 11/21/2023

  We apologize for the confusion and inconvenience you faced with our services. We have confirmed that your policy was cancelled and the down payment refunded to your card ending in **** on November 20, 2023. Our records show that there were communication issues during your call, and we understand that this may have led to misunderstandings.Please note, the second request to cancel your policy was not made by the policyholder, hence the delay. Regarding your concerns with PMC, our team was identified as calling from Palmer, but we apologize for any confusion caused.We value your feedback and are committed to improving our services. If you have further questions, please contact our customer service team.Thank you for your patience and understanding.

• Review fromLM M

  Date: 11/08/2023

  1 star

  LM M

  Date: 11/08/2023

  I was just contacted by this company Palmer the agent was rude. He told me he got my information through **************. He said they were the primary company and PMC is the third party affiliate. This is how he said he got my name and vehicle info. Immediately my senses when up. He said they are offering me new policy options with a discount of $2000 for 2yts? It all sounded bogus. This company is lying to customers for their business. BEWARE!!!

  Palmer Administrative Services

  Date: 11/09/2023

  I'm sorry to hear about the experience you've described in your complaint. This is certainly not the standard of service we aim to provide. To help us investigate this issue further, could you please provide a bit more detail about your interaction? Specifically, it would be helpful to know the date and time of the call, as well as any other information you may remember about the conversation. If you're comfortable sharing your contact information with us here, please do so. This will allow us to follow up directly with the agent who contacted you. Your feedback is crucial in helping us ensure this does not happen again. Thank you for bringing this to our attention.

• Review fromGreyson G

  Date: 11/07/2023

  1 star

  Greyson G

  Date: 11/07/2023

  Long story short Anytime you chat with them they act like they cant hear you and the call was cut off.

  Palmer Administrative Services

  Date: 11/08/2023

  We take your feedback seriously and, in response to your complaint, have conducted a thorough review of our call records. After an exhaustive search, we have found no evidence of calls being disconnected or any issues with hearing on calls associated with the phone number you provided.To ensure that we address your issue promptly and accurately, we kindly ask that you double-check the number you have been calling. It is possible that there may have been a mix-up with the numbers. For your convenience, Palmer's toll-free customer service number is **************. Please verify the number you have intended to contact to ensure it matches our records.If, in case, you have been trying to reach ***************, it may be that the calls you are referencing were made to them. If that is the case, I recommend reaching out directly to *************** for assistance.We are committed to providing a transparent and satisfactory customer service experience. If you can confirm that you have been calling the Palmer toll-free number and continue to experience issues, please let us know. We are here to help and want to ensure that all your concerns are addressed to your satisfaction.If there's any additional information you can provide or if you need further assistance, please do not hesitate to contact us directly at **************

• Review fromJames W

  Date: 11/02/2023

  1 star

  James W

  Date: 11/02/2023

  I wish there was an option to leave zero stars! This company has do nothing give me the run around. I found out my policy was canceled without any notice from the company. While waiting on the inspector to go look at my vehicle, he canceled the policy. When calling to get information, no one was able to assist. All I ever got was wait ***** weeks for a refund. Here we are on 11/2/23 19 weeks from the cancellation date of June 23, ******************************************* any update. All the agents tell me is continue to wait or they will send a message. I requested a manager or supervisor but theyre supposedly always in meeting and no one ever calls back. *** attempted to reach some for weeks now and nothing ever happens. No one gives accurate information and theres never anyone to speak with regarding any issue. I paid for the repairs and still no refund. Ive thought warranty companies were supposed to help but this is the worst company Ive ever dealt with. I just want my money back. Ive been hung up several times from agents but when my money was being taking out it wasnt a problem. Now that I want a refund just lie and excuse every time. If anyone has any information on how to get a refund please let me know. If youre considering a warranty company PLEASE DO NOT USE THIS COMPANY!!!!!

  Palmer Administrative Services

  Date: 11/03/2023

  First and foremost, I want to extend our sincerest apologies for the frustration and inconvenience you have experienced. Regarding your policy cancellation, please know that our policies are not terminated without cause. Typically, a policy may be canceled due to non-payment. We are committed to resolving this matter and would like to investigate your case further to provide you with the information and assistance you need. To do so effectively, we require your contract or policy number, which will enable us to locate your records in our system. With over ten customers sharing your name, this detail is crucial for us to identify your account and address your concerns accurately. Please reach out to us directly with your contract or policy number at your earliest convenience. You can contact our customer service team, who are on standby to escalate this issue to a manager or supervisor. We assure you that your request will be treated with the highest priority, and we will strive to expedite the review of your refund status.We take your feedback seriously and will use it to improve our processes and customer service. Our goal is to ensure that this situation is rectified to your satisfaction.Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

• Review fromJames W.

  Date: 11/02/2023

  1 star

  James W.

  Date: 11/02/2023

  This company is completel ********. Ive started a policy and set autopay up. Ive add the policy for a year and when it was time to use it, I got the runaround when an inspector when out. While the inspector was out looking at the vehicle, he cancelled my policy. No one from Palmer ever called to tell me. After waiting and waiting I had to call and asked questions. My policy was cancelled on June 23, 2023 and as of November 2, 2023 I still havent received my refund. I was told it could take up to ***** weeks and also it could take longer up to 16 weeks. As today, it has been 19 weeks for my refund and Im still waiting. No in the customer service department is helpful. Everything I call its the same same thing and no one willing to assist or tell me any information. I really just want my money refunded. This company is a complete scam.

  James W.

  Date: 11/09/2023

  Today is 11/9/23 and theres still isnt an update. I called again and the representative advised me to wait, upon expressing to her that Ive been waiting since the policy was cancel on JUNE 23, 2023 and asking to speak with someone from processing or the refund department she informed me that theres nothing she can outside of sending another note. This is very frustrating and Ive been patient but no one in the company can assist or give me any information regarding my refund.

  James W.

  Date: 11/14/2023

  My service agreement number is PELFE477893

• Review fromLelia H

  Date: 10/25/2023

  1 star

  Lelia H

  Date: 10/25/2023

  Their agents , and I use that term lightly, are a bunch of liers . I was contacted on 10/20/23 and was told my policy had expired and I needed to get another policy. I told the agent that called me my policy said it was good until 02/25 . He proceeded to tell me that was just road side assistance and not a regular policy. So I trusted what he was saying and got a new policy. But something kept saying call and check on my old policy. And as it stated was in affect until 02/25. Which was on a Friday. Tuesday I call Palmer Administrative and got one agent that hung up on me, called back and told them what happened with the" Lying Agent" and to cancel the new policy. While she was doing that I gave her my old policy number and she said it had been cancelled but they would refund my money and reinstate my old policy and I would receive an email with a form for the reinstatement. Waited 3 hours and no email. Called again talked to the same agent ****** in which she assured me it would be done because they received her email to reinstate my old policy. NO EMAIL. Called again today 10/25/23 and was told to same s**t and that I would have it today. STILL NOTHING. So going to go to Consumer Affairs .

  Palmer Administrative Services

  Date: 10/26/2023

  We sincerely apologize for the confusion and inconvenience you experienced regarding your policy. We understand how frustrating the series of events must have been for you, and we truly regret the oversight.Please be assured that your old policy has been reinstated and the new policy has been canceled. As a measure of rectification, the refund was credited back to your card ending in **** on 10/24/2023.We value your business and our relationship with you. We are committed to ensuring that such issues do not recur in the future. Please let us know if there is anything else we can assist you with or if there are any other concerns you'd like to address.Once again, our deepest apologies for the inconvenience. We appreciate your patience and understanding.

• Review fromAlicia A

  Date: 10/24/2023

  1 star

  Alicia A

  Date: 10/24/2023

  just now NEW I highly don't recommend this company. My trans went and they said I was negligence on my part. I proved to them I regularly maintenance my car with oil changes, wear and tears and other repairs and flushes. They never took the time to review all documents sent in and just flat out denied me because I had a check engine light on 2/2/23 but didn't look at the other service paperwork on 2/23/23 showing no issues when I took it in. SCAMMERS ALERT. They don't like to answer calls, return calls back or pay for claims. Please find another warranty company. BTW my trans problem was internally nothing could have prevented or caused this with maintaining your car according to the trans specialist. DON'T BE A VICTIM LIKE ME AND DID EVERYTHING CORRECTLY AND STILL GOT DENIED. I wouldn't even given them 1 star they don't deserve a star, but since I have too this star belongs to us customer to keep shining and pushing.

  Palmer Administrative Services

  Date: 10/30/2023

  Thank you for taking the time to share your experience and concerns. We understand how important it is to trust the company you've chosen for your vehicle's protection. We'd like to provide some clarification on our decision.Our records indicate that during your last service on 7/21/23 at ******* miles, there were noted issues with the Check Engine Light (***) being on and oil leaks. It appears the vehicle was driven for an additional ***** miles with these known issues. It's crucial for the longevity of any vehicle that when a *** appears or any other warning sign, the vehicle is promptly checked and the issue diagnosed. The reason for this is to prevent further potential damage and ensure the safety of all occupants.Furthermore, our data shows that the *** was not only present in your last service but was also mentioned in the two prior service records. The vehicle was driven a substantial ***** miles with this known concern, without it being diagnosed or addressed.We understand that vehicle issues can be frustrating, and it's never our intention to add to that stress. However, our policy emphasizes the importance of protecting your vehicle from known issues and not continuing operation when there's a known problem, especially without diagnosis. This is a standard practice in the industry to ensure the longevity and safety of vehicles.We genuinely appreciate your feedback and are always looking for ways to improve our services. If you have any further questions or would like to discuss this matter further, please don't hesitate to contact our customer service team.

• Review fromBlanca R

  Date: 10/23/2023

  5 stars
  Was a quick and easy process to purchase a policy. When i finally made a claim they paid out a significant portion after putting a deductible. I was a bit suspicious given the reviews, but it seems they are under new ownership or something.

• Review fromAlexandra M

  Date: 10/20/2023

  1 star

  Alexandra M

  Date: 10/20/2023

  I was tricked by a Palmer sales rep; who called me in Sept., and informed me that my current auto warranty company was no longer in business and that her company (Palmer), was now in charge of all their contracts. She told me that if I wanted to continue my policy, she would have to rewrite a new contract for me Under Palmer. She was very polite, efficient, and believable; so I felt no need to question that what she was doing was right. She very efficiently set me up with an affordable policy, with similar coverage to what I had with my prior policy. It wasnt until weeks later, when I got my bill from my first warranty company, that I realized that I had been scammed into purchasing an unnecessary second auto warranty policy from Palmer. My first company is still actually alive and well; and, they told me that they have received many calls about Palmer doing the very same thing to many of their other customers. When I called Palmer today, to try to work out a solution with them; I had to deal with one of the most rude, pushy, overbearing, uncaring, uncooperative, and unprofessional human beings I have EVER had the displeasure to encounter. The womans name is ******; and such a creature is clearly not suited for a position in customer service. She would do well in a position, surrounded by her peers, at the Zoo. I simply wanted to cancel this policy, that I had been tricked into; but she wouldnt even let me talk. She defended the Palmer sales reps ******* all the way, and just trash talked my warranty company. Theres also a $75 fee to cancel, which theyre refusing to wave; even with the trickery envolved. Is there any wonder why Palmer has aB rating with the BBB And only has 1.18 of 5 ?? stars, in their reviews .. The short version, Palmer ***** !!!

  Palmer Administrative Services

  Date: 11/07/2023

  we want to extend our sincerest apologies for any confusion and frustration you have experienced. We take your feedback very seriously and have conducted a thorough review of the call in question. Our findings indicate that our sales representative did not claim to be calling from your previous auto warranty company. Instead, the intention was to inform you of the promotions we were offering at the time. However, we understand that this was not clear, and we regret any misunderstanding this may have caused.We also want to apologize for the service you received during your recent call to our customer service department. The behavior you described does not align with our standards for customer care, and we are currently investigating this matter to ensure that it is addressed appropriately and that such incidents do not recur.Regarding your policy, we have processed the cancellation and initiated a full refund of any payments you have made. The refund has been credited back to your card ending in ****. Please allow up to 3 business days for this transaction to be reflected in your account.We value your satisfaction and are committed to rectifying this situation. If you have any further questions or need additional assistance, please do not hesitate to contact us at ************. Our team is here to support you and provide any information you may require.Thank you for bringing this matter to our attention, and once again, we apologize for any inconvenience you have endured. We hope to have the opportunity to restore your confidence in our services.

• Review fromLucille M

  Date: 10/20/2023

  5 stars
  I have had my policy for a couple months, but could no longer afford it. I spoke to the billing team and they actually were able to reduce my policy cost since I am a veteran. That something I can appreciate as an American.