Reviews

Review Details

• Review fromGeorge T

  Date: 10/05/2023

  5 stars
  got a on the phone with a representative relatively quickly to ask about coverage. They were very nice. paid a claim on a sensor issue i had.

• Review fromKEISHA M

  Date: 10/04/2023

  1 star

  KEISHA M

  Date: 10/04/2023

  My vehicle was in the shop for almost a week and claims was not authorizing my contract. Their customer service representatives weren't very professional. I kept getting the run around about how their system had been down for months and months and months and months and months. And their calls are at the high time high period I was driving around an 100 weather without no air conditioning. And they seem to still want to get a payment from me. After I canceled my contract. I told them I wasn't sending them any more payments. Due to the fact you didn't acknowledge my contract after me. Paying so much every month so I am requesting to have my money. Refunded back to me for the months that I had paid for. Palmer Administration Services are a bunch of crooks and scam artist.

  Palmer Administrative Services

  Date: 10/05/2023

  Dear ********************,First and foremost, we sincerely apologize for the inconvenience and frustration you've experienced. We take all feedback seriously and are committed to addressing your concerns.However, upon initial review, we are unable to locate any records associated with the name you provided in our database. To assist you further and ensure a thorough investigation, could you kindly provide additional details such as your contract number or phone number? This will help us verify if you are indeed one of our valued customers and allow us to address the issues you've raised promptly.We strive for transparency and customer satisfaction, and we genuinely hope to resolve this matter to your satisfaction. Please reach out to us directly at ************ so we can assist you further.Thank you for bringing this to our attention.

• Review fromGeorge Z

  Date: 10/02/2023

  5 stars
  reached out via some old mail piece. Had the coverage for about 6 months and when it came time to make a claim on my tranmission they did in fact cover it. only had to pay the deductible.

• Review fromPatricia S

  Date: 09/29/2023

  1 star

  Patricia S

  Date: 09/29/2023

  Please steer clear 9/6/23 I I was contacted for extended warranty. I already had a plan in place but Palmer told me that my company was going under and not fulfilling promises. They bashed my current company. Said they could save me from **************.I signed up with hopes of doing the right thing Today 9/29/23 I have no received the hand book All emails I was supposed to receive ieve never arrived. I called asking when it would arrive and each time I was told it will be there tomorrow. NOT I found out I was charged 10$ more than quoted.I TRIED TO CANCEL. NEVER RECIEVED THAT EMAIL FINALLY HAD TO CONTACT MY BANK.called Palmer today and as soon as ****** HIT WIND IF MY CANCELLATION. SHE GET RUDE AND HUNG UP. same lady I spoke with yesterday I tell you its like they are all programmed to say the same thing to customers It was an awful experience Never had that with ************** and the offer so much more I

  Palmer Administrative Services

  Date: 10/02/2023

  We deeply regret to hear about your recent experience with our company, and we genuinely apologize for any inconvenience or distress this *** have caused you.We hold ourselves to a high standard of integrity and professionalism, and it is concerning to hear that you felt misled or misinformed by one of our representatives. We take complaints like yours seriously and will conduct a thorough review of the sales process, as well as the actions of the seller involved, to ensure that our protocols are being followed appropriately.Regarding the physical policy handbook, our records indicate that it was mailed to you on September 8, 2023. We sincerely apologize for any mishap that *** have prevented you from receiving it. Please know that our customer service team is always at your disposal, and had you reached out to request another copy, we would have been happy to send it promptly. Additionally, it's important to note that on September 28, one of our representatives provided you with instructions on how to view your policy information online.In terms of the amount charged, after a thorough review and listening to the voice verification call, it was confirmed that you were charged exactly the amount you had agreed upon, which was $99.00. We understand the importance of transparency and accuracy in financial matters, and we assure you that there were no additional or hidden charges.Lastly, we'd like to clarify that your policy was cancelled on September 29 due to a chargeback initiated by you. Our customer service representative did explain this to you during your call. As a result of the chargeback, the policy was automatically cancelled, and no refund was due.Once again, we deeply regret any inconvenience or confusion you experienced. We value feedback from our customers as it helps us improve and serve you better in the future. Please do not hesitate to reach out if you have any further concerns or questions.

• Review fromPatricia B

  Date: 09/05/2023

  1 star

  Patricia B

  Date: 09/05/2023

  Do not buy a car warranty from Palmer administration. I ended up with one in May because I'm retired I decided that my funds would be so limited I pay $19 a month for the service well this month my transmission went out on the car. They refuse to pay because I had not driven it a thousand miles since I bought the warranty . They so called reason was because I had not driven the car a thousand miles and my tires were mismatched. So I had to pay $4,100 to get the transmission fixed and I want a refund on every ***** I have sent them. I have asked five different times for a warranty booklet which I have never received no one ever told me I had to drive it a thousand miles only that I had to have the warranty in place for 30 days. They definitely give you the runaround. I want my money back. I'll do good to drive my car a thousand miles in 3 years. Had I'd known that I would not have bought the warranty. Although the person who sold it to me told me all I had to have was it in place for 30 days which I did there is no booklet to be had or found I've asked them to email it I've asked him to mail it in the regular mail and I have yet to receive it. This is a very poorly constructed business that cares nothing about its customers.

  Palmer Administrative Services

  Date: 09/06/2023

  Dear ***************************************,Thank you for taking the time to share your concerns with us. We sincerely apologize for the inconvenience and frustration you have experienced. We value our customers and aim to provide clarity and transparency in all our dealings.To address your concerns:Policy Waiting Period: Our policy clearly states that there is a 30-day and 1,000-mile waiting period before any claims can be processed. This is a standard procedure to ensure the integrity of the claims process.Policy Booklet: Palmer is the administrator of your policy. We were not notified by the seller about the non-receipt of your policy booklet. It is the responsibility of the seller to mail the policy to the buyer. We understand the importance of having access to the policy details, and we apologize for the oversight. Under normal circumstances, we would have been more than happy to send you a new policy booklet. However, since your policy has been canceled, this is no longer an option.Communication: We regret that the seller did not adequately inform you about the 1,000-mile waiting period. We strive to ensure that all our partners provide accurate and comprehensive information to our customers.Refund: We acknowledge the receipt of your cancellation request on 8/31/2023. We are currently processing your refund, and you can expect to receive it within the next five to ten business days.We understand the importance of trust in our business, and we are genuinely sorry for the inconvenience caused. We will take your feedback into account and work towards improving our communication channels and ensuring that our partners are well-informed about our policies.Thank you for your patience and understanding. If you have any further questions or concerns, please feel free to reach out to our customer service team.

• Review fromFrancisco C

  Date: 08/27/2023

  1 star

  Francisco C

  Date: 08/27/2023

  NO STAR is my rating. My vehicle was in the shop for five days and claims was not authorizing the repairs. Customer ******************** is useless. They are actually sales reps. ****** doesn't reply after multiple tries. Palmer Administration Services are a bunch of crooks and scam artist.

  Palmer Administrative Services

  Date: 08/30/2023

  Thank you for taking the time to share your concerns with us. We sincerely apologize for any inconvenience you may have experienced.Upon reviewing our records, we found that our claims department did reach out to you regarding the status of your vehicle's repairs. Additionally, we have emailed the shop to inform them that the parts in question are not listed for coverage under your policy.We understand how important clear communication is, and we regret any confusion or frustration this situation may have caused. Our goal is to provide our customers with the best possible service, and we take feedback like yours very seriously.If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are here to help and ensure that you have a clear understanding of your policy and coverage.Thank you for choosing Palmer Administration Services. We value your business and hope to resolve this matter to your satisfaction.

• Review fromKarol H

  Date: 08/15/2023

  1 star
  This company is not doing their job. I paid in full a warranty for my vehicle. The claims department will not respond to my emails or phone messages. They will not stay on the phone with my advisor at the dealership to discuss approval or any of my vehicle. This has been going on for more than 2 weeks. They leave you on hold for hours and hours.

• Review fromBill D

  Date: 08/15/2023

  1 star
  I have had nothing but problems with this company. The BBB needs to shut them down and a class action law suit needs to be filed to reimburse all the costumers they have ripped off. They use Paylink to collect the money from customers (which is a totally different entity) and probably buys the contract from Palmer at a discounted rate. If you try to file a claim you can't get anyone on the phone and customer service is useless. I filed a claim in June of 2023 that had to be done through customer service. I emailed all the documents to claims and even sent a certified letter to the address listed in my contract. I have made countless calls to the claims department and held on the line for hours at a time without anyone picking up the phone. Now when I call the line goes dead after about 15 minutes. I would advise anyone thinking of purchasing a warranty for their automobile to stay as far away from this company as humanly possible. They SUCK!!!!! and in my opinion they are committing fraud and should be criminally prosecuted for their misconduct.

• Review fromJacquelyn R

  Date: 08/14/2023

  1 star
  I have been with Palmer since 2019. Today my brake lights would not turn off. I took my car to the dealership and Palmer did not honor their agreement after three years of payments. I had to pay the bill. Today was the first time I ever used them. I have never had a problem with my car before today, but I gave Palmer my money ever month just fine out that do not cover anything.

• Review fromRaymond S

  Date: 08/11/2023

  1 star
  Company may be a fraud, took my money in 2/2021 for an extended warranty $3600. Never made a claim, I disposed of the vehicle on 3/9/23 and contacted them for a prorated refund. Sounds simple enough. Its is August 11, 2023, over 5 month of canceling such warranty, I have 10 calls to them documented, and still no response or refund !!! Their customer ******************** agents are trained to give the customers all the same excuses, They don't deserve the one star given, but it wont take my review without it !!!! STAY AWAY, BUYER BEWARE !!!!