Reviews

This profile includes reviews for Budget Truck Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Budget Truck Rental

  6 Sylvan Way Parsippany, NJ 07054

• 

  Budget Truck Rental

  566 Mast Road Goffstown, NH 03045

• 

  Budget Rent-A-Car

  2 Stamford Forum Stamford, CT 06901

• 

  Budget Car and Truck Rental (LI Locations)

  195 N. Broadway Hicksville, NY 11801

• 

  Budget Truck Rental

  10590 Metropolitan Ave Kensington, MD 20895

Review Details

• Review fromJavier T

  Date: 05/06/2023

  1 star

  Javier T

  Date: 05/06/2023

  Budget practices business deceptively. I had a reservation and when I arrived they canceled my reservation. Wrote a new contract at much higher rates and lied several time about our options. Customer service was no help at all. Very disappointing never using them again. I will make every effort to make sure no one I know uses them either. Horrible company.

  Budget Truck Rental

  Date: 05/12/2023

  Case: ********
  
  
  
  Dear Mr./Ms. ******, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We are incredibly sorry for the experience you had, we have checked our records and show that our Customer Service Team has already resolved this matter and a refund of $152.48 was issued on May 6th, 2023.
  
   
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromJoseph M.

  Date: 05/05/2023

  1 star

  Joseph M.

  Date: 05/05/2023

  Never again. The truck and car trailer I reserve for a move from Florida to New Mexico 6 weeks in advance was not available at pick up. They did not warn me ahead of time and in fact sent me emails informing my reservation was coming up a few days prior.
  Luckily, U-Haul had something available even closer to home for pick up 10 minutes later.

  Budget Truck Rental

  Date: 05/09/2023

  Case: ********
  
  
  
  Dear Mr./Ms. ********, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We do apologize that we were unable to meet your rental needs. Reservations are booked based on our expected availability, however when vehicles are returned back late or returned damaged it can cause us to not have the availability we had expected. In these cases we will try to find a vehicle from another location, if we are not able to we would have to refer you to rent with a competitor. In the event you did rent with a competitor and your rental costed more than your expected charges with us we are happy to review for your charges for possible reimbursement.
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

  Joseph M.

  Date: 05/18/2023

  I would love to receive reimbursement. The budget truck rent was about $1300 and the uhaul rental was about $2000. Do you just need to see the uhaul receipt?

• Review fromRobert B

  Date: 04/27/2023

  1 star

  Robert B

  Date: 04/27/2023

  I reserved a 26 ft. Truck out of Livonia michigan for Friday 21st of April. When I arrived I was informed they had no truck for me, even though I reserved it a month in advanced. I flew in from Phoenix az. To pick this truck up, as I informed the person they had me call on the phone, she was apologetic about the mess up, she said I should hear from there inventory Manger in next 15 minutes to 2 hours. After 1:30 minutes I called back and after apologizes I was transferred to costumer service who told there was a truck in Dearborn mi. 12 miles away, I asked her to call that store and make sure they had it before I got a taxi, she just transferred me to the store, whish I found they did not have the truck either. So I called back and more apologizes and was told inventory manager would contact me in next 15min. To 2 hours. This was last Friday I still have not heard from the inventory manager and this is Thursday the 27th of April. I reserved the truck a month in advance flew into Detroit to take my stuff I had in storage unit back to phoenix. I'd never recommend budget to anyone after this. They left me in Detroit in 30 Degree weather and never called me to fix problem. Good thing uhaul was only a mile away.

  Budget Truck Rental

  Date: 04/28/2023

  Case: 55418919
  
  
  
  Dear Mr./Ms. Berghofer, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We do apologize that we were unable to meet your rental needs. Reservations are booked based on our expected availability, however when vehicles are returned back late or returned damaged it can cause us to not have the availability we had expected. In these cases we will try to find a vehicle from another location, if we are not able to we would have to refer you to rent with a competitor. In the event you did rent with a competitor and your rental costed more than your expected charges with us we are happy to review for your charges for possible reimbursement.
  
  
  
  Thank you for giving us this opportunity to be of assistance to you.  
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromMelissa C.

  Date: 04/27/2023

  1 star
  I wish I could give no stars! Worse experience ever! Rented a car to go to *****, front left tire started vibrating, red warning lights on dash was going off. Found a nearby Budget, 3 hours out of the way to exchange for another car, was told they didn't have any and was sent to **************. There I was told I had to call roadside assistance who told me they would send an uber, but not before I had to stay with the car, wait for a tow truck and when the truck got there I was then suppose to text the uber driver to come get us to take us to another Budget to get a car. Luckily the manager at the airport wad nice enough to get us a car. In the meantime I called the original place where I got the rental and she told me they recently ******** from ********* and assumed corporate took care of any issues before renting them out. My husband knows a lot about cars and knew what the problem was, if we went 50 more miles the wheel would have flown off, we would have **** knifed and died. When we returned the second rental, which by the a warning light came on with that one too, they were dismissive with the issue, charged us for fuel even though I filled the tank, and passes us off to corporate. Called corporate, they were very nice and understanding but offered little compensation for our experience, and we are taking it to a higher level. DO NOT RENT FROM HERE, ALL THEY CARE ABOUT IS MONEY AND NOT THE SAFETY OF THEY'RE CUSTOMERS!!!!

• Review fromNicholas K

  Date: 04/21/2023

  1 star

  Nicholas K

  Date: 04/21/2023

  Reservations mean nothing. I reserved a truck more than 3 weeks ago, only to find out on the day I need it, that there are none available in any of the 10+ locations within 50 miles.

  Budget Truck Rental

  Date: 04/28/2023

  Case: ********
  
  
  
  Dear Mr./Ms. ******** 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We do apologize that we were unable to meet your rental needs. Reservations are booked based on our expected availability, however when vehicles are returned back late or returned damaged it can cause us to not have the availability we had expected. In these cases we will try to find a vehicle from another location, if we are not able to we would have to refer you to rent with a competitor. In the event you did rent with a competitor and your rental costed more than your expected charges with us we are happy to review for your charges for possible reimbursement.
  
  
  
  Thank you for giving us this opportunity to be of assistance to you.  
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromGeorge G

  Date: 04/15/2023

  1 star

  George G

  Date: 04/15/2023

  The Budget Truck Rental at ******* Rd in Sharonville Ohio DOES NOT HONORS YOUR ONLINE RESERVATION and has no concept of breaching contract.
  We need to move some furnitures from our old place in Cincinnati to a place near Chicago. We made a reservation of small truck from Budget online a week in advance and select this Sharonvill station to pick the truck. We arranged workers to load and unload the furniture at specified hours. We came down to Cincinnati and stayed in a hotel the night before. However, when we went the station to pick up our reserved truck at the specified hour( 8 am on April 15, 2023), we were told there was no truck for us. I saw 3 small tucks and 3 vans on the lot and asked if we can jut take one of them. The black girl working there said those were reserved for Amazon and there is nothing she can do about our reservation. I understand that Amazon is big customer but It just simply wrong for Budget to breach “ contract” with little customer in order to honor big customer reservation. We talked Budget customer service over the phone. The lady offer a bigger truck available 50 miles away. We do not have time for that and we are not comfortable to drive bigger truck. I told the lady that I recorded the conversation and take photos of the available trucks on the lot. She accused us of declining her offer and just hang up the phone.
  It cost us about $2000 for loss of wage, hired labor and expense.
  What should we do? Any help will be greatly appreciated for little guys like us to fight this UNFAIR PRACTICE by BUDGET

  Budget Truck Rental

  Date: 04/19/2023

  Dear Mr./Ms. ***, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  
  
  Reservation Number;
  
  Renter's Name;
  
  Rental Location;
  
  Exact Date/Year of Rental;
  
  Phone Number;
  
  
  
  Thank you for giving us this opportunity to be of assistance to you.  
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromSuzette C.

  Date: 03/31/2023

  1 star

  Suzette C.

  Date: 03/31/2023

  Budget Truck Rental is one of the WORST companies we have ever encountered. We rented a 16’ truck and car trailer in Manchester, NH to move my son to Round Rock,TX. When my husband and son picked up the truck, the clerk stated the check engine light sometimes comes on because it had been returned without a gas cap. That was a red flag along with the fact that the truck had over 150K miles on it. Additionally the initial $1768 estimate turned out to be over $2200: extremely deceptive. Of course, we were told there were no other trucks so we had no other choice. Next, the trailer was broken and they could not remove it from the hitch to load the truck: that was very inconvenient. On Day 1, they drove to just outside of Harrisburg, PA when the truck threw the #4 spark plug. After waiting for nearly FOUR hours for a Tech to arrive from Frederick,MD about two hours away, the tech was goin to apply a helicoil but found that it already had a helicoil. My husband and son we’re force to spend the night in the area. The next day, after several hours, the truck and contents were towed TWO hours away to Frederick, MD for repair. Oh, someone did manage to fix the trailer, though that was not very helpful at this point. Another night was spent in the area. The next day, after continuously calling back, never, ever receiving promised call backs, we were told that a gasket had been blown, the engine was “gone” and that it could be a few days before another truck could be found. Not acceptable as my son and husband were already at the point where they would lose a days pay due to the delay. Through the process, customer service was not helpful, in fact, they just did not care. My husband and son ended up finding a UHaul truck, driving two hours to Frederick to move my son’s items from the Budget truck to the UHaul and driving back to the hotel to set out the next day. Terrible company. Terrible customer service.

  Budget Truck Rental

  Date: 04/05/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *****, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  
  
  Reservation Number;
  
  Renter's Name;
  
  Rental Location;
  
  Exact Date/Year of Rental;
  
  
  
  Thank you for giving us this opportunity to be of assistance to you.  
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

  Suzette C.

  Date: 04/05/2023

  Reservation Number;*************
  Renter's Name; *********** *****
  Rental Location; Manchester,NH
  Exact Date/Year of Rental; March 28, 2023

  Budget Truck Rental

  Date: 04/10/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *****, 
  
  
  
  Thank you for your reply, we have checked our records and show our Customer Service Team is working with you to make this matter right and have requested receipts for out of pocket expenses. Please reply to our Customer Service Team with the requested receipts for this matter to be resolved. 
  
  
  
  Thank you for giving us this opportunity to be of assistance to you.  
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

  Suzette C.

  Date: 04/15/2023

  We received the offer and it is NOT acceptable. Budget has offered to refund 40% or roughly $300 plus reimburse for the hotel expenses. That is absolutely ridiculous and unacceptable. We want the FULL refund of the $2100+ we paid for the rental. 40%? We didn't even use the truck 40% of the trip. I want a direct number to a person in the C-suite to discuss this issue. I wait for your response.

• Review fromStephanie P

  Date: 03/04/2023

  1 star

  Stephanie P

  Date: 03/04/2023

  One of the worst and most stressful experiences of my life. Reserved a truck days in advance, only to be told on our moving day that there were no trucks available, only cargo vans. Customer service was aggressive, rude, and unhelpful after multiple calls and waiting hours to be called back. Was forced to rent a cargo van instead, which is not what we originally reserved and now it can't hold the weight of all our things! On top of this, we ended up paying more for the van than our original truck reservation! As of now, my husband is stranded in NYC with all our things while I'm stuck waiting alone with our toddler for him in knoxville, TN. He was supposed to arrive with all our stuff yesterday, but as of now is still stranded.

  Budget Truck Rental

  Date: 03/08/2023

  BTR Case: ********
  
  
  
  Regarding the BBB mentioned above, thank you so much for letting us address your concerns.
  
  
  
  Budget Truck Rental values our relationship with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  After reviewing your correspondence and researching your situation, no reservation number were included in the complaint. Kindly provide the following information so that we may complete our investigation:
  
  
  
  Reservation/Rental Agreement Number;
  
  Renter's Name:
  
  Rental Location;
  
  Exact Date/Year Rental;
  
  Description of the problem;
  
  
  
  Thank you,
  
  
  
  Avis Budget Group
  
  Response Coordinator

• Review fromDeven O

  Date: 03/04/2023

  1 star

  Deven O

  Date: 03/04/2023

  Water dripped on my husbands head, the truck was unsafe to drive and there was trash all in the truck and cab. We had to unpack and repack making an 8 hr trip become a 16 hr excursion. We asked for refund and help and nothing by lies and excuses given. Rude customer service. The receptionist in Springfield Ohio said we didn’t have to fill the gas because the truck was being decommissioned. They charged us an extra $134. Lied to again. Why is the **** being allowed to happen. Why should a person have to spend hundreds to an attorney for a simple situation be made right.

  Budget Truck Rental

  Date: 03/08/2023

  BTR Case: ********
  
  Reservation: ***************
  
  
  
  Concerning the BBB, as mentioned above. We appreciate you letting us know about your recent rental experience with Budget Truck Rental.
  
  
  
  We have reviewed your Complaint and the notes from your case. We apologize for the poor condition of the truck you received; A copy of our report has been sent to the appropriate manager for corrective action.
  
  
  
  Due to the inconvenience, we have discounted your rental charges and refunded the late charges as a gesture of goodwill. A credit of $200.00 will post to the method of payment within 5-7 business days.
  
  
  
  Thank you for giving us this opportunity to be of assistance to you. Accordingly, we are closing our case file.
  
  
  
  Sincerely,
  
  
  
  Response Coordinator
  
  Avis Budget Group
  

• Review fromMenjhatta S

  Date: 02/24/2023

  1 star

  Menjhatta S

  Date: 02/24/2023

  I have rented many of cars/trucks but budget has gave me the absolute WORST experience I've ever had dealing with a company. From the POOR customer service at the pick up office, to the poor customer service over the phone. The truck that was issued to me was in no condition to drive over 1,000 miles to my destination. Check engine light was on and it was LOUD. Called roadside to get it recovered because I had to come out of even more money to get a truck from *****. Here it is 15 days later and they still have not refunded my money. I'll spare the rest of the details because this process has been like no other, I wouldn't rent from this company if it was the last place on earth. Management needs to be reconsidered because if this is what you are willing to provide your customers with you're doomed!! No one I know will you ever use them in the future.

  Budget Truck Rental

  Date: 03/01/2023

  Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint.
  
  Budget values our relationship with travelers and always strives to do the right thing. We apologize for any inconvenience this matter has caused
  
  We was disappointed to hear about your experience with your vehicle and rental being less than satisfactory rental experience. We can fully understand how disappointing you were to experience the issues you had outlined in your complaint, and know that personally I would be unhappy with your experience as well.
  
  We have reviewed your Complaint and the notes from your case ********. Based upon the information you have provided and the findings of our investigation, on February 24, 2023 a credit of $1622.90 has been issued to your visa card ending in ****. Please allow 5-7 business days for the processing of the refund to your account.
  
  I have shared you feedback with our Senior management for the issues you outlined in your complaint so this can immediately be appropriately addressed with the location's staff and Management to prevent any recurrences in the future.
  
  I appreciate you taking the time to let me know about your most recent rental experience. Please be assured that we take matters of this nature seriously and we are committed to continually improve our service and look forward to having you use Budget in the future and having a much improved experience.
  
  If there is anything further we can do to assist, please do not hesitate to reach out to us.
  
  Sincerely,
  
  Customer Advocacy Response Coordinator
  Escalation Team
  Avis Budget Group, Inc.