Reviews

This profile includes reviews for Budget Truck Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Budget Truck Rental

  6 Sylvan Way Parsippany, NJ 07054

• 

  Budget Truck Rental

  566 Mast Road Goffstown, NH 03045

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  Budget Rent-A-Car

  323 George St New Haven, CT 06511

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  Budget Rent-A-Car

  1039 Dixwell Ave Hamden, CT 06514

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  Budget Rent-A-Car

  135 Christian Ln New Britain, CT 06051

Review Details

• Review fromEunice C

  Date: 07/19/2023

  1 star

  Eunice C

  Date: 07/19/2023

  I was charged twice for renting a car online. I went to Italy to pick up the car and was charged again. I am trying to get a refund and there's no help.

  Budget Truck Rental

  Date: 07/05/2024

  BBB Review #*****
   
  Dear Mr./******************,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at *********************************************************************** and provide us the following information below, so we can investigate this matter further.
   
  Reservation Number;
  Rental Agreement Number;
  Renter's Name;
  Renter's Driver's License Number;
  ********************** Location;
  Exact Date/Year of Rental;
  
  We await your reply and look forward to assisting you in the future. 
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromSteven F

  Date: 07/16/2023

  1 star

  Steven F

  Date: 07/16/2023

  Moving across the country in 26’ foot truck towing a car when I started seeing black smoke from the trailer. Trailer tire torn apart. Annoying but Fine.. That is why I paid extra for 24/7 roadside service. Called right away, left on hold for 10 min probably to actually talk to someone. Had to walk to nearest mile marker on side of highway to report location. Idk why they don’t just have an app request my location.. Stranded on side of I-40 interstate- for 2 hours so I call back (they lady underestimates saying I called 1.5 hours ago, while I know it was 2 hours because of cell phone records- I decided I would wait two hours before calling again. Since I knew I was an hour outside Albuquerque NM) and when I call back they report that no “providers” have accepted my ticket - meaning they rely on bids for 3rd parties to help with roadside. And no one wants to help me. No timeline given. Just they will call me. Now it was been 2.75 hours still no call back. I guess 24/7 roadside means 24/7 phone support and someone will call you back in the morning. Maybe they would find more 3rd party service providers if they paid more? Idk.
  Driver: ****** **********
  Date of fire issue: 7/15/2023
  Road SVC Event Ref# *******
  Trailer: ******

  Budget Truck Rental

  Date: 07/05/2024

  BBB Review #*****
   
  Dear Mr./************************,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. 
   
  This was certainly not an ideal situation and we truly apologize this was your experience during this rental. Some service requests can take several hours depending on the availability of the service provider who accepts the service request. We have filed a formal complaint with the roadside team so that a better action can be put in place to avoid similar delays in the future.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromGerald J

  Date: 07/15/2023

  1 star

  Gerald J

  Date: 07/15/2023

  Made reservation on line the day before the move and then got called out of town the day of and asked the person that I could not understand what it would cost to cancel the reservation and before I could get an answer he had already cancelled it so got charged a 75.00 cancellation fee out of 123.00 bill because he said I had to cancel 48 hrs before or get charged a fee,now how can I give a 48 hr notice if I rented it within 24 hrs?

  Budget Truck Rental

  Date: 07/05/2024

  BBB Review #*****
   
  Dear Mr./**************,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  For high-demand vehicles, some Budget locations *** require that you provide your credit card information to secure your reservation. As is common practice among hotels, this type of reservation does not require charging your card unless you decide you no longer need the car rental but then fail to cancel in advance of your designated pick-up time. You *** cancel up to 48 hours in advance of your designated pick-up time without penalty. If you cancel less than 48 hours before your pick-up time, a $75 U.S. fee will be assessed. 

  We apologize for any miscommunication or any reasons that *** have caused this policy to be overlooked. 

  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator
  

  
  

• Review fromTyler L

  Date: 07/15/2023

  1 star

  Tyler L

  Date: 07/15/2023

  I had fraudulent charges of $1,000 from budget rent a car, I have never done business with them. Now even though the fraud wasn't their fault, the way they have handled the situation has been very unprofessional and very negligent, It has been a month and a half since the fraud happened and they have continued to lead me in circles, Never respond to me, and lie to me multiple times saying after 7-15 business days i will get my refund, they have promised that multiple times now with no refund. I now have filed a dispute with my bank, filed an FBI IC3 report of the fraud, I figured reaching out to them and giving them all the necessary information and documents would have made a quick resolve. Unfortunately it is very operant that they do not care, and have not cared from the beginning, i will get my $1,000 back, but they will never get their reputation back.

  Budget Truck Rental

  Date: 07/05/2024

  BBB Review #*****
   
  Dear Mr./********************,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We are sorry to hear about the difficulties you encountered. 
  
  The *** warns that many scammers may pretend to be from an organization you know, say theres a problem or a prize that must be addressed, pressure immediate action to correct a situation or to secure a "special offer," or may tell you to pay in an unusual way such as with gift cards or wire transfer. 
  
  Victims of billing scams are advised to file a report with the *** and additional actions are recommended at their website at *************************************************************. While Budget is not liable for the actions taken by scammers, we do hope that you were successful in recovering any stolen assets. 
   
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromDorthy C

  Date: 07/13/2023

  1 star

  Dorthy C

  Date: 07/13/2023

  This place is a rip off. It states that it is Corporate lending. I don't know what qualifies it for being corporate, but it is anything but that. The cars are dirty, the place is an eyesore and most of all, no one tells you until you go to pick up your vehicle that they don't carry what they tricked you in to prepaying for at this sight. If you go to another sight, you can pay more and get what you want. Nor can they refund you if you paid through a 3rd party. their customer service, which is also a joke, has front people that tell you that the refund was processed, which it was not, more than likely. I called no less than 8 time in a 3 week period about my refund. Each time I was told the same lie until i said that I was going to report them to BBB. Then I was transferred to customer service for real and not the phone answerers for customer service. I canceled my reservation on 6/24/23 and I am still waiting for my refund. Today I did get a claim number, that it was processed on the 12th of July. I have had a refund from Budget before and I know that it does not take that long. They conduct a "bate and switch" practice, which should shut them down. My rating would be a zero.

  Budget Truck Rental

  Date: 07/05/2024

  BBB Review #*****
  Budget Case: 57218418
   
  Dear Mr./***************************,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing.
   
  Prepayments are made to an automated billing system that is accessed after a rental is completed. While our automated prepayment system typically processes adjustments within 3-5 days of a submission, it can take up to 10 business days (or 14 calendar days) in some cases; regretfully, we cannot expedite this process. In the event of any additional delays, our Prepay Billing team will investigate for any errors that *** be affecting the refund. From our records, we do confirm that the refund was processed within the 14 days with no discrepancies or errors noted. We apologize for any inconvenience you *** have experienced during this time.
   
  We do appreciate your contacting us and giving us the opportunity to provide clarify to the prepay refund process.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromRikki L

  Date: 07/11/2023

  1 star

  Rikki L

  Date: 07/11/2023

  Despite my reservation being placed a month in advance, when I showed up to get my rental I was told they have no cars available and there was nothing they could do for me.
  Of course, pickup was at noon on a Saturday so everything else was closed or required a credit card (the only reason I've rented from Avis to begin with) .
  I'm now out over $800 on a cabin rental because of their mistake. My bank account and vacation have to suffer due to their incompetency and lack of care for customers! What a load of ****!
  Do NOT put yourself at risk by renting from these people!

  Budget Truck Rental

  Date: 01/26/2024

  BBB Review #*****
   
  Dear Mr./****************, 
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. Our apologies for not having your reserved vehicle available.
   
  We forecast vehicle availability based on how vehicles are scheduled to return. Several circumstances could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles. I completely understand how frustrating and inconvenient this situation has been for you.  
   
  Sincerely,
   
  Budget Customer Advocacy Response Coordinator

• Review fromCharlene T

  Date: 07/10/2023

  1 star

  Charlene T

  Date: 07/10/2023

  When I showed up to pick up the cargo van I rented, I was told the only vehicle available was a 26 foot box truck. I took it and proceeded with the move from Ohio to New Orleans. In Tuscaloosa AL the truck very noisily broke down. We eased it off the exit and called roadside seivices. After about 45 minutes a tow truck from Jeffrey’s Tiwing showed up with instructions to take us and the truck to Birmingham airport Avis. We did so and we’re turned away from 3 facilities. Finally at the Budget counter we were told by Miss Angela to call customer service. After more than 2 hours of being put on hold, cut off and directed to other numbers that were also a dead end, it was ascertained that no replacement trucks would be available until 10 more days. At this time the tow truck company offered to take us the 5 hours for $2300. Seeing this as our only option, we proceeded. Our driver Phillip “Cornbread” James was exceedingly kind and upon arrival, at midnight, even helped us to unload the truck before he dropped the disabled truck off. I am currently waiting to hear if I will be reimbursed before contacting legal help. Seek another company!!! Run!!!

  Budget Truck Rental

  Date: 07/05/2024

  BBB Review #*****
  Budget Case: 57219864
   
  Dear Mr./******************,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. 
   
  This is certainly not an ideal situation and we truly apologize this was your experience during this rental. Several circumstances could cause inventory issues and while we do our best to accommodate every rental, we may be limited on what is available for exchange. We do confirm that our **************** team provided reimbursement for the towing expenses that were incurred. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromJohn H

  Date: 07/08/2023

  1 star

  John H

  Date: 07/08/2023

  Had reservations for van at 12 and reserved months ahead. Confirmed day ahead and went to office with no van. Called help and offered a vehicle that would not accommodate number of people I had reserved for. Poor business practice. Better to pay more for company that can follow through on their end. If I didn’t show they would charge me so this is poor. Never use budget.

  Budget Truck Rental

  Date: 01/26/2024

  BBB Review #***** 
   
  Dear Mr./************************, 
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for not being able to locate a vehicle for you at your arrival time. 
  
  We forecast vehicle availability based on how vehicles are scheduled to return. Several circumstances could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles. I completely understand how frustrating and inconvenient this situation has been for you.  
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Budget Customer Advocacy Response Coordinator

• Review fromJessica J

  Date: 07/04/2023

  1 star

  Jessica J

  Date: 07/04/2023

  NEVER RENT FROM BUDGET TRUCK!!!!!I rented a moving 16 truck and a trailer from budget in port Charlotte fl, and the manager would not help me with the trailer but he did show me how to hook the trailer up and the wires to the truck from the trailer were gone and 2 only had the wires cut so he told me to just put them back in like that and it will work. It did not work then I told him the straps are broken so I can’t put them around my tires and he said no they are just wet from the rain wait till they dry and it will work. Witch was a lie cause they did not work. ( I had to buy straps for my car.) 2 hours I’m the drive I had 2 blow out tires then I had to Waite on the side of the road with my son at 2am for 2 hours till someone came. and then another one 4 hours later since that happened I had to get a hotel cause I was already waiting 3 hours when I was told they will be where I am to fix the tires in 29 min and 3 hours later they showed up. Then I had to
  Change the Seoul off place and the phone number to where I got the truck at was disconnected. I called budget 4 times and they told me they are closed cause of the 4th and I called them on the 3rd. I called budget customer service and told them I do not want to drive over the bridge again because I’m scared my tires will pop again and they just kept on telling me I have to contact the people I got the truck from when I’m saying, their number is disconnected never never rent a truck from them again, worst customer service I’ve ever experienced!!!!

  Budget Truck Rental

  Date: 01/26/2024

  BBB Review #*****
   
  Dear Mr./******************, 
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. This is certainly not an ideal situation and we apologize this was your experience during this rental. 
  
  Budget strives to provide a mechanically sound, well-maintained fleet, and your experience is not typical. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. We are in review with the **************, ** Budget Truck location regarding the condition of the vehicle as well as with our Truck Emergency Roadside team to investigate the limitations in providing further assistance during your rental. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us to bring this to our attention.
   
  Sincerely,
   
  Budget Customer Advocacy Response Coordinator

• Review fromBjarke F

  Date: 07/04/2023

  1 star

  Bjarke F

  Date: 07/04/2023

  We rented a budget truck since we had to help friends move 25 miles away. Order was confirmed until we got the call the day before from the pickup location that the truck we had rented was no longer available and we should call the 800 number to have a truck assigned to us from a different location. We called the customer service, told them we would drive 40 miles to a different location to pick up the truck. We also was flexible and told them 2 other days that would work for the rental. All information was entered and a manager was supposed to call back within 2 hours with rental options. We told this was important since we had hired mowing people to load the truck. 24 hour went by and we called again. Same story took all the information and a manager was supposed to call us back.. we ended up calling 4 times. We even found out they had a truck in Williamsburg available witch the customer service confirmed. How ever it was only a manager that could switch the reservation. To this day we never heard from budget truck.. The mowing people showed up, we didn't have a truck and couldn't mowe. The budget experience cost us 500$ cash out of pocket and we still haven't mowed.. next time we will rent with uhaul or Penske.

  Budget Truck Rental

  Date: 01/26/2024

  BBB Review #*****
   
  Dear Mr./************,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. Our apologies for not having your reserved vehicle available.
   
  We forecast vehicle availability based on how vehicles are scheduled to return. Several circumstances could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles. We regret the frustration and inconvenience this situation this led to.  
  
  Sincerely,
   
  Budget Customer Advocacy Response Coordinator