Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

• 

  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

• 

  Momentum Solar

  6185 S Valley View Blvd STE R Las Vegas, NV 89118-3919

• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving daily calls from this company all with the Momentum Solar ID. I have explained to them multiple times I am not interested but I keep being contacted by the company. I am being harassed daily by this company, why would I ever do business with them? I do not want to be contacted by this company.

  Business Response

  Date: 05/23/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the Fall of 2023, we had Solar panels installed by Momentum Solar ***** 11 of our ********************************************** the Spring of 24. In the Fall of 24, an engineer came out to our home and fixed the problem. He told us that the panels had been incorrectly wired. When I asked for a reimbursement of all the electricity that we had been guaranteed and lost. ** contacted me in the late Fall and offered around $320. I agreed, and never heard back from them. I first spoke with ******* at ** and, no help. In January of 2025, I called again and was told by **** that we had to download a form, sign it in front of a notary public, and send it back. We did that on January 23rd 2025. On January 27, I called ** again and was assured by TJ that all the paperwork was in order and that all that was left was for the legal department to counter-sign my paperwork. I waited three weeks for a check to arrive and when it didn't, I called ** again to check on the status of my money. On February 20th, I spoke with ******* and she advised me that my paperwork had not made it to the legal department. Waited another 9 weeks, no check. Spoke with ******** Paperwork was still at legal department. On April 24th then sent a letter with return receipt to the CEO of **, ****** *********** and asked him to resolve the issue within 10 days. He ignored me completely. Last week, I called ** again and was told that although my paperwork was now counter signed and at the accounting department, it is apparently under review now. I gave ** until today in the hope of finally resolving this issue. Please help me resolve this issue, so i can get my money from Momentum Solar. I appreciate your time. Sincerely, ***** ******

  Business Response

  Date: 05/28/2025

  Momentum Solar has been in contact with the homeowner and confirmed that the concession check has been mailed via ****. The homeowner should receive the check within 7-10 business days.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum solar put solar on my roof. my roof now leaks the Insurance they have does not cover roof. It took them over a year to even give me a insurance certificate. I don't know if you can do anything to help but I don't want another consumer to go through ******** can you do Solar and not have proper insurance. I have already sent a complaint form to N.J. **** of banking and insurance too. They are working with a handyman home improvement License. This company is not good business We are looking at over $100,000 with roofing redone, inside sheet rock and finish. and that don't include mold which I see in sheet rock now. also storage to put my stuff while sanding is being done.

  Business Response

  Date: 05/23/2025

  Momentum Solar is actively communicating with the homeowner's insurance provider. Both parties are collaborating to address and resolve the necessary repair concerns as quickly as possible.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant calls 4 x per day. Asked repeatedly to stop I am 77 years old & have no desire for Solar leaving this house anyway

  Business Response

  Date: 05/16/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 05/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum Solar sold this to me however contract and payment is to IGS Solar so not sure which business to file this on. I signed a contract in July of 2024 however still do not have working solar service. I will explian the issue further on but the system is turned down right now and has been since July. I have made endless attempts to have Momentum/IGS resolve the issue. I also paid, out of my own pocket, an electrician to come to my home and investigate the issue, change everything out in my kitchen, even though my electric was brand new and brought to code the year before. My refrigerator was also only a year old at the time of install. The issue: The day the solar was installed and turned on, a few hours later (long enough for some energy to bank from the sun), my refrigerator breaker tripped. I reset it and half an hour later it tripped again. It continued to do it many many times for the next few days. I engaged Momentum and they insisted it wasn't the solar even though they would not send out an electrician and even though it literally happend same day of install and never happened again. After begging them to send someone out, they sent a person who fully offered he was not an electrician. After an endless amount of contacting people and escalations and wild accusations from them to me, they stopped responding basically. They expect me to put it in a breaker that does not trip and is also Not part of the ************ code, not to mention dangerous. Because I won't do that, and my electrician advises absolutely not, they are washing their hands. So I am now paying them monthly and i do not have working service and not getting any responses. I have all the details of who I have tried to contact and dates and responses if I received one and can provide. I am at a loss for what to do at this point. Please help.

  Business Response

  Date: 05/15/2025

  Momentum Solar has been in contact with the homeowner and has confirmed a service appointment for the morning of Saturday, May 17, 2025. This appointment is to address the issue of the tripping breaker. We will follow up with the homeowner to confirm that the service appointment successfully resolved all of their concerns.

  Customer Answer

  Date: 05/15/2025

  
  
  Complaint: 23305707
  
  I partially accept the response. Firstly, we don’t know if this specific action will resolve the issue so I’d like to leave case open until after it’s been proven it has. The past attempts did not resolve. Also, Momentum did receive the bill I paid and detailed explanation regarding the electrician bill I had to pay out of pocket. It has been discussed with Momentum to reimburse me and there was a back and forth for months and then no response regarding this specifically as well. I had brand new electric in my kitchen, that I paid for less than a year before, so the fact that I had to pay for electrician to come out again, to prove I did not have an electrical problem and further prove this issue was directly related to solar (again issue happened first day solar was installed and every time solar is turned on.) This cost would not have been necessary had I not installed the solar and or the solar company Momentum would have sent their own electrician. I also paid for a month of solar while it’s not working but I’ll eat that cost. 

  
  
  Regards,
  
  
  
  Bernadette Hitch

  Business Response

  Date: 05/29/2025

  Momentum Solar has been in contact with the homeowner regarding reported electrical issues. On May 17, 2025, our service team visited the property to replace a breaker that had been identified as a potential concern. Upon inspection and replacement, it was determined that the breaker tripping issue is not related to the solar system. This finding was communicated to the homeowner, who indicated that she will seek a resolution through a third-party service provider.

  Customer Answer

  Date: 06/03/2025

  
  
  Complaint: 23305707
  
  
  
  I am rejecting this response because: The first complaint did finally get the business to call me however we are at a standstill and the situation is getting worse. I paid to have my kitchen electric brought to NYS code. I passed NYS inspection. Momentum's solar does not work with ARC FAULT breakers and these are required by NY State and the ONLY breakers that pass inspection for a kitchen. Not only does Momentum not care about NYS electrical code, they undid the work I paid for and took out my refrigerator arc fault and put in a "regular" breaker. Not only is this not to code in NYS, I no longer have my arc fault that I paid for. I will not pass an inspection and will also not be able to file an insurance claim in case of a fire from the breaker Momentum installed. They also took my arc fault with them. So they installed that regular breaker and turned the solar on and now i have to go to the basement and reset all my breakers numerous times a day for the kitchen. I again turned the solar off since it does not work with what is required in NYS for a kitchen. So i again am paying Momentum (IGS) solar for service that does not work. Their answer is it's my problem that my breakers don't work with what is required in NYS for electrical code. There was no requirement for a certain type of breaker upon install and they had an engineer and eletrician inspect and approve what was in my eletctrical box. I have endured a financial loss having to pay my own electrian and enormous ongoing stress with trying to get them to answer and resolve this for a year now and constantly having to reset mutliple breakers throughout the day especially when im trying to cook or have groceries in the refrigerator on a hot day. They also have not addressed the amount of money i had to pay out of pocket since they would not send their own electrician.
  
  
  
  
  
  
  
  Regards,
  
  
  
  Bernadette Hitch

  Business Response

  Date: 06/13/2025

  Momentum Solar has made attempts to contact the homeowner regarding the issue. Our team has identified a solution that will address the concern of the breakers tripping. We propose performing an exterior tap, which will bypass the breaker box entirely. If the homeowner is agreeable to this approach, we are available to complete the service on Monday, June 30, 2025.We kindly request that the homeowner call us back to schedule this service.

  Customer Answer

  Date: 06/15/2025

  
  
  Complaint: 23305707
  
  
  
  I am rejecting this response because: This is only a partial response from the business. Firstly, I have no messages from Momentum so not sure they say they have attempted to contact me. Why are they not leaving a voice mail message or sending an email, something I can respond to if they are attempting to contact me. Their response says contact them to schedule. Who do I contact?? No one responds or if I get someone to answer the phone they don't know the history so I need to know specifically who to call. I accept the appt for June 30th for the exterior tap however I'd like to know what that means exactly. Also, Momentum needs to return my ARC fault or replace the "regular" breaker they installed for my refrigerator with an ARC fault that i paid for and puts me back in NYS code. Thank you. 
  
  
  
  
  
  
  
  Regards,
  
  
  
  Bernadette Hitch

  Business Response

  Date: 06/23/2025

  Momentum Solar has been in contact with the homeowner and has scheduled service for Monday, June 30th. During this visit, the technician will complete an exterior tap as an alternative method of interconnecting the solar system, thereby avoiding any interconnection through the main service panel. Additionally, the homeowner’s arc fault breaker will be reinstalled. This service is intended to help determine whether the solar panels are contributing to issues within the main service panel.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant calls from different phone numbers. I have been blocking the calls but they keep calling from different numbers multiple times a day. I do not want any kind of service and I do not own my home.

  Business Response

  Date: 05/05/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time in 2 years of having this solar installation it has broken. The first time cost me approximately $300 and this time it's costing me at least $100. They take forever to actually set up an appointment. It's now been two weeks since I've called to have them repair the system but no call back to schedule the appointment. I am only talking about scheduling the appointment. It does not take 2 week to do this. This just feels like a delay tactic. The customer service is absolutely terrible. All I want is the solar panels that I've paid for to work.

  Business Response

  Date: 05/07/2025

  Momentum Solar has been in contact with the homeowner. We coordinated a service appointment with Mr. ******* and the service was completed on April 29, 2025. According to the reporting on the Enphase Enlighten app, the solar panels are now operating as expected.

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted relentlessly by this company trying to solicit me for their business. I have repeatedly asked very clearly and calmly to everyone that has called and every time that theyve called, that I wish to have my name and number taken off of their list. This has happened over 10 times in the last two months. I have never once searched for the company, contacted this specific company, or any company asking about information for solar.

  Business Response

  Date: 05/02/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassing phone calls.has called me 4 times just today 13 in total.Asked them not to call me anymore and put me on do not call list.Block the numbers evertime but keep calling from different numbers.THIS IS HARRASMENT.

  Business Response

  Date: 05/02/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excessive phone calls from multiple numbers never the same number. I have blocked 13 different phone numbers. This no doubt, makes Momentum Solar look like a scam company in my opinion if there are multiple numbers.I have caller ID. When I see they are calling, I just ignore it.But to have been called 13 times since April 3rd with no answer, or not leaving a single voice mail messages, makes me very suspicious about this company.After *********************************************************************************** a solar system.Give it a rest would you. S T O P C A L L ***************

  Business Response

  Date: 04/30/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.