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Business Profile

Solar Energy Design

Momentum Solar
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 745 total complaints in the last 3 years.
    • 205 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Momentum solar calls my cell phone multiple times a day even though I have requested to be put on the do not call this. I feel I am being harassed by this so called business.

      Business Response

      Date: 04/11/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving numerous calls from multiple phone numbers info line saying they belong to Momentum Solar starting yesterday and have not ceased. I block the numbers and receive a call from another number.888 754 0610 888 983 2838 888 618 0511 888 340 5382 888 715 8726 888 890 6433

      Business Response

      Date: 04/11/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you

    • Initial Complaint

      Date:04/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that I would receive $500 to refer someone who has the system from momentum installed. I referred my mother and she has had the system for months now but I have not seen a dime. The salesperson has since left the company and they are not helpful. When I call them they say they cant help me but they will have someone who can reach out to me and that never happens. Bad business.

      Business Response

      Date: 04/11/2025

      Momentum Solar has been in contact with the homeowner and has informed him that his referral check was mailed on Wednesday, April 9, 2025. The check should arrive within 710 business days, depending on **** delivery times.

      Customer Answer

      Date: 04/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *****

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the course of several months this company has called me repeatedly multiple times a day from different numbers. My cell phone shows their name for each one. I tried to block them after instructing them to place me on the Do Not Call list repeatedly. I have been harassed by them despite me declining their services and asking to not be called. I am feeling extremely frustrated with these calls. I am looking into filing a case against them at this point, this is class action type of violation.

      Business Response

      Date: 04/08/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Misleading Information and Unexpected Costs My experience with Momentum Solar has been deeply disappointing due to misleading information during the sales process, poor post-installation support, and a complete lack of accountability. When a representative visited my home in February 2023, I specifically asked whether critter guards were needed. I was toldclearlythat they were definitely not necessary because the panels would sit less than three inches off the roof, leaving no space for pests to nest beneath them.Based on that assurance, I moved forward with the installation, which was completed in June 2023. Not long after, birds began nesting under the panels, causing a serious and ongoing problem. Bird droppings are now all over the roof and surrounding property, and the nesting materials have clogged my leaders and gutterstwice. So far, Ive spent over $1,000 out of pocket for professional cleaning services to clear the blockages and clean the affected areas. The nesting situation has become completely unbearable, not only due to the mess but also the constant noise, odor, and damage its causing to my property.After the issue began, I reached out to Momentum multiple times. I was shocked when they informed me that critter guards could be installedbut only for an additional $1,300. I reminded them that I had asked about this exact issue prior to installation and was told the guards werent necessary. Despite their misinformation, I still offered to split the cost as a good-faith effort to resolve the problem, but they refused to negotiate or take responsibility.Had I known the truth about the height of the panels and the very real need for critter guards, I would never have agreed to the installation. This has turned into an expensive, stressful, and completely avoidable nightmare.

      Business Response

      Date: 04/11/2025

      Momentum Solar has been in contact with the homeowner and has offered to install critter guards at a discounted rate. The homeowner has accepted the offer. Momentum Solar will continue working with the homeowner to ensure this is resolved in a timely manner. 

      Customer Answer

      Date: 04/21/2025


      Complaint: 23161818

      I am rejecting this response because: A verbal response was received from a Momentum representative, ****, over two weeks ago, during which she confirmed that we would receive a written agreement shortly. However, as of today's date, no such agreement has been provided. We have been informed that Momentums legal department is still in the process of preparing, reviewing, and forwarding the necessary documentation. While we acknowledge the verbal communication as a step toward resolution, the matter remains unresolved until all paperwork is executed. As such, we respectfully request that this case remain open until the formal agreement has been received and finalized.
      Thank you for your continued attention to this matter.

      ********** *****

      Business Response

      Date: 05/05/2025

      Momentum Solar has been in contact with the homeowner regarding the critter guard installation. An agreement was sent to the homeowner for review and signature on April 22, 2025. The homeowner requested a revision, and a revised agreement has since been provided. Momentum Solar is currently awaiting the homeowners review and signature in order to proceed with the installation.

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For almost a year now, I have received anywhere from 2-5 calls daily, each time a different phone number all with ID Momentum Solar. I'm so tired of it. It truly is harassment. There is no logical reason to keep calling a number like they do. What can be done about it? I would NEVER purchase anything with the name MOMENTUM, just because of the harassment.

      Business Response

      Date: 04/08/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling everyday several times a day with different phone numbers. I blocked at least ten number.

      Business Response

      Date: 04/08/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Solar with Momentum that was installed about 5 years ago that I have been paying for a lot of money for. Three months ago, I called their office to see why I was being charged a lor of money and they discovered my System was not producing. They shipped a product to me that they said was not working and promised to come and install it. I have called more than ten times to phone number ###-###-#### and I am told Momentum is no longer in Texas and it's hard to get someone to come and install the product, but they are going to try and get one and that person will call me. They told me in Texas Technicians are mobile and they longer install solar in Texas. This is very sad. This is very poor Customer service. That they abandoned the first people who gave them business. I am paying for a loan for the Solar I am not using. This is very frustrating me. To pay almost $500 for solar and $500 to electricity. This is Highway robbery. I am not working a job that earns money to waste like that.

      Please help me to resolve this situation.

      Business Response

      Date: 04/04/2025

      Momentum Solar has been in communication with the homeowner. On Wednesday, April 2, 2025, Momentum Solar successfully serviced the homeowner's solar system, and it is now fully operational.

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Momentum Solar for poor service, unethical behavior, and failure to fulfill contractual obligations. Below is a summary of the issues Ive encountered:Several years ago, I had solar panels installed at my home with a 25-year warranty. In 2023, some panels showed error codes, and it took nearly two months for Momentum Solar to resolve the issue, after I filed a complaint with the BBB.Recently, I had a new roof installed and contracted Momentum Solar to remove and reinstall the solar panels. After waiting weeks for an appointment, the panels were removed and reinstalled late in the day. The crew left significant debris, including nails and sharp objects, in my driveway. Despite providing photographic evidence and requesting a cleanup, I was told I would have to wait weeks for them to return. As a result, one of my cars tires was damaged, and I had to replace it. I also asked my roof installer to inspect the roof, finding significant damage caused by Momentum Solars crew. I submitted the photos as requested, but was told I would have to wait weeks for repairs. To avoid voiding my roof warranty, I paid $780 for roofing repairs, to be done by roof installers, and submitted the bill for reimbursement, but have not been reimbursed.Since reinstallation, Ive been receiving error codes from the panels. The repair appointment is scheduled five weeks later, causing a loss in energy production.Ive requested to speak with a supervisor multiple times, but have not received a response. It has been over three weeks since my reimbursement request, and I have not been paid or received resolution.Momentum Solars failure to address these issues has caused significant inconvenience and financial loss. I am seeking your assistance in resolving these matters. Now I'd like to paid for my car tires as well as roof repair

      Business Response

      Date: 03/31/2025

      Momentum Solar has been in contact with the homeowner and we have successfully reached an agreement. The homeowner has been informed that we are actively working to expedite the reimbursement process. Once our accounting department issues the check, the homeowner will be promptly notified.

    • Initial Complaint

      Date:03/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call my home multiple times a day from many different numbers. when i block one Phone number they just call another. Weve attempted multiple times to answer their call to tell them that we aren't interested, its always a recording so we never get to talk to a live person.They only use to call us a couple times a week but over the last couple months its been sometimes a dozen times or more in a single day including weekends as well.We don't want any more or court proceedings, we just want them to leave us alone....NO MORE PHONE CALLS

      Business Response

      Date: 03/26/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

    Momentum Solar is BBB Accredited.

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