Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
• 

  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

• 

  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, I went online and asked for a written quote from the company.Almost immediately, the company called me every 5 minutes and hung up when I didn't answer.I finally answered the phone and told the lady whom I spoke with to stop calling me.Then, a man named "*****" started the aggressive calling.I told him to take my name out of their system, and he hung up on me before I could say thank you.I sent 2 e-mails yesterday stating that I didn't appreciate their aggressive calling and asked never to be contacted again.Today, they have called many times - all using different phone numbers so I couldn't block the number.I sent another e-mail to never contact me again.Please contact their main headquarters and let them know that I will never buy their product and to take me off their calling list.

  Business Response

  Date: 12/12/2022

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Was in the intent of purchasing solar panel i had the a solar representative in my from MOMENTUM SOLAR in my house on Oct 6 with ***************** midnight and finally came to an agreement on the price of , installation, and warranty so as good fate i gave a deposit 0f 5023.00 and on the next day they were going to send me the contract to sing and they did but i did not sing because it was not what we agreed on warranty was wrong and price. now trying to get my deposit it's been A nightmare till today 12/08/2022 still have not receive my deposit back.

  Business Response

  Date: 12/14/2022

  Momentum has reached out to the homeowner and left a detailed voicemail explaining that we have refunded his deposit, and that he will receive it back on his **** within 3-5 business days. 

  Customer Answer

  Date: 12/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the salesmen came to my house, he was knowledgeable and courteous. During his sales presentation, one of the things that he promised was Momentums policy, that if I needed to replace my roof within 10 years, they would remove and reinstall the panels once at no charge. I expected this as normal because I had met with other solar providers who offered the same. Seemed like a standard, nothing special, unless you ever need it and they dont make good on that. I dont have plans to replace my roof, but this is good to have. Installation went well, the crew was very good. I got concerned when I started reading reviews. I usually do that first, but not enough this time. I read complaints from dozens of people that were told the same thing as me and when they contacted momentum to have the panels removed, they refused. Told the people that they needed a coupon to do that. Something they were never told at the time of the sale. I had not received any such coupon myself, so, I got worried and figured Id better follow up. The first dozen or so times I contacted my salesman about it, he said, oh no problem, Ill have the office send that right away. Never came. Then, I began calling *******, the regional manager in **. he at first, says that they dont offer any such thing, knew nothing about it. After a half dozen or so more calls between ******* and my salesman, ******* said that while the salesman shouldnt have promised it, he would honor it. After months now, neither one is returning my texts or phone messages. Be very careful with these guys. There are other, better companies out there. Once you pay these guys, you have no leverage. There were other delays during the approval process due to momentum dropping the ball many times. But thanks to my persistence with eversource, the town and dozens of phone calls over several months, I got the system cleared to run. But, hope I dont need a roof!! Beware!

  Business Response

  Date: 12/14/2022

  Momentum has spoken with ********* and let him know that upon further investigation, we have found that the customer was promised a one time removal and reinstall at point of sale. Momentum and ********* have come to a resolution regarding his concern. 

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for solar. Once we signed up there was nothing but issues. They installed the solar and didn't finish for several months then charged ** before it was turned on. They kept making excuses and said they would reimburse us. They never did. They continue to dodge our calls and give us the run around.

  Business Response

  Date: 12/15/2022

  Momentum has been contact with ***************** and we working on scheduling a time with her when **************** will be available to discuss the concerns on hand. 

  Customer Answer

  Date: 12/22/2022

  
  Complaint: 18529009
  
  I am rejecting this response because: our request for being compensated to what we feel is deserved and reasonable is not being met. We also were told that when signing up for our srecs we would have our account number quickly, later to be told that it would be at least 12 weeks and if momentum solar did anything incorrect it would be an additional 12 weeks of waiting. We are requesting to be compensated the amounts of our electric bills during the timeframe that we were under the impression our system was up and working from August to October (our app was showing solar being produced only later to find out it wasnt), in addition to what is already owed to us which is 3 payments of srecs from momentum solar and 2 additional months of solar payments which we were told already we will receive. Our solar panels were put on in May 2022, and now it is almost January 2023 and we are still dealing with back-and-forth from this company. They only started communicating again with us consistently once we filed this complaint. The only additional thing we are requesting due to all these inconveniences and miscommunications  is compensation for the amount of our electric bills from August to October, which we have screenshots that our system showed we were producing during this time without it being active which we didnt find out until months later. We have been told that this has never happened with the app showing energy being produced consistently and it not being turned on, as well as now being told that it was unheard of that it takes 12 weeks to get the information we need to sell our energy as if we are the only clients of momentum to be going through this and this news is new. This is something we feel is fair to request due to all of the circumstances and we hope that Momentum Solar will make it right with how long we have been waiting now.

  
  
  
  Regards,
  
  *********************

  Business Response

  Date: 01/13/2023

  Momentum is in the process of reviewing the information that Mr. and ***************** received, and we are working with them to come to a resolution. 

  Customer Answer

  Date: 01/23/2023

  
  Complaint: 18529009
  
  I am rejecting this response because: we are continuing to not fully agree on a solution. We havent heard back from *** in escalations since we responded to him on Tuesday January 17 (he reached out on Thursday the 12th). Our panels have been on our roof since May of last year and we still are dealing with these back and forth conversations with momentum solar and feeling as if they dont truly care or understand the stress we have had since deciding  to go through with solar through them. 
  
  
  
  Regards,
  
  *********************

  Business Response

  Date: 01/31/2023

  Momentum Solar has been in contact with the customer. We have let **************** know that we will be reimbursing him once the necessary documentation has been sent in to us. 

• Initial Complaint

  Date:12/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec 2016 I was approached by a sales representative (*********************) from Momentum Solar who was soliciting new customers to lease roof-top solar systems. The representative came to my home on three occasions to discuss the lease arrangement. My primary concern at the time centered on the expected life of my extant roof. I was assured repeatedly by the representative that it was Momentum Solar's policy and responsibility to temporarily remove any solar system they had installed once during the period of the lease to allow for roof repair or replacement. The representative insisted that this was an ordinary and necessary provision of their business. I entered into a 25 year lease based on these representations of Momentum's services. Now in 2022, as expected, I need to replace my roof. When I contacted Momentum Solar to request the temporary removal of my system, I was told by their customer service that, yes, Momentum does remove systems and that, yes, the sales people often suggest this to customers, but that Momentum maintains a "very strict" policy that the customer must present a "warranty" or "certificate" to be redeemed for the service. At the time of sale, the Momentum representative never once mentioned a specific "warranty," nor a "certificate," nor a coupon, nor any such item. Was I wrong to accept Momentum's representation of their services? Did the sales representative misrepresent Momentum's policy? Has Momentum changed their policy in the interval? I regret that I do not know and that the only concession offered by Momentum's customer service has been to allow me to pay for the temporary removal of the system out of pocket.

  Business Response

  Date: 12/12/2022

  Momentum has spoken with **********************, and we have sent him the document for the removal and reinstallation. ********************** stated that he will be looking over the document and will get back to us.

  Customer Answer

  Date: 12/12/2022

  
  Complaint: 18521823
  
  I am rejecting this response because:

  Momentum Solar did, as they state, contact me by phone. All the same, they did not address any part of my grievance. They do not acknowledge or address the misstatements made by the their representative and simply reiterate that without "documentation" they have no interest in discussing much less honoring the representations made by their agent. I did not pursue their avoidance of the issue with Momentum's representative on the phone since I have no reason to confide in any verbal representations they make. Momentum has taught me that their words are empty in the absence of substantiating "documentation."

  The contract they are offering me (at a cost to me of ~$3700), to add insult to injury, includes a) a forced arbitration clause, and b) the outlandish clause that "TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO RELEASE US FROM ALL LIABILITY TO YOU OR ANY OTHER PERSON FOR INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RESULTING FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT." I cannot imagine signing away to Momentum the right to "willful misconduct" without consequence. When I raised these two concerns on the phone, I was verbally assured that Momentum's legal department feels I have nothing to worry about. It has become very clear to me that no consumer should engage in business with Momentum Solar without first retaining the counsel of a contract lawyer. 

  My grievance, so far as I am concerned, stands. 

  
  
  Regards,
  
  *********************************

  Business Response

  Date: 12/21/2022

  Momentum has provided to ********************** our standard Removal & Reinstallation Agreement.  ********************** raised a question as to the standard clauses in the Agreement.  We tried to explain to ********************** the general meaning of the clauses but explained that cannot offer him legal advice.  He indicated he would have an attorney review the language, which is his right.  That being said, we will continue to work with ********************** to address his concerns.

  Customer Answer

  Date: 12/29/2022

  
  Complaint: 18521823
  
  I am rejecting this response because:

   

  My initial complaint-- that I was willfully mislead by Momentum's sales representative-- remains outstanding. It is clear to me now, however, that Momentum has no intention of acknowledging or remedying the situation. They might take notice that several other solar companies have been found responsible for misleading sales practices in ********** through class actions. I, for one, will do no more business with Momentum and mostly strong recommend that other consumers think twice before engaging them. 
  
  
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have leaking from a solar s**** to my ceilings and a wall. A roofer took a video of a rusted solar s**** letting water through the roof while it rains. I now have a water remediation company working because the ceilings need replaced and mold is covering the wood in the attic. They have had dehumidifiers in my house for the last 2 weeks. The insulation is ruined with mold. I have 8 leaks in my ceiling. I have called momentum solar for 3 weeks now and have had no one call back! I just started calling the sales department, the only department answering a phone, and when I explain that I need someone to plug up the hole around the s**** they transfer me back to the recorder where you wait for hours and then I hang up because no one answers a phone. Momentum promised a one time that they would remove the panels for a new roof so I know that is not going to happen now because the don't even care to send someone to plug up the hole that they caused in a Million Dollar Home in ****** Ranch! Please help!

  Business Response

  Date: 12/09/2022

  Momentum reached out to the customer and scheduled a service call. A roofer went to the home on 12/6 to assess the damage, and found that the roof leak happened during the hurricane and was not solar related. There were broken tiles and underlying issues underneath the tiles. We let the customer know that the issue is not solar related, and showed the photos that were taken during the assessment. 

• Initial Complaint

  Date:11/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st of 2022 the sales person ********************* and I agreed that Momentum will give me two things if I signed up immediately. One of them, was a rebate check for $2500.00 Which I have not received (it has been roughly 60+ days after the installation). The other one was, he promised me $75 for each referral I sent his way, whether or not they signed up. As long as he talked to my referrals, I would get the $75. My wife and I agreed to signed the contract and not cancel it given what the company offered. I have been calling Momentum Solar for the past 45 days. They continue to tell me that the check for $2650.00 is in process, but nothing else happens. I just called today and was told the same thing. This company should not be promising on things they can't deliver. My wife and I as new customers decided to go with momentum due to this credit they offered (total of $2650.00).

  Business Response

  Date: 12/07/2022

  Momentum spoke to **************** and let him know that that Momentum sent out one check last week, and are working with him towards finalizing the referral process check. 

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called - emailed - and my system is still not operating. What does it take to get the team to complete a job? I have had over 30 microinverter inoperable since the installation months ago. Where is the service? The person in customer service does get back to me only to say that they have not heard back from the team that is supposed to do the work. I was told that the microinverters would be fixed when the batteries were installed and that did not happen. I am so disappointed. I thought working with a local team things would be better. I also had a power wall installed that was not turned on. The last communication was from ************************************* on 10/26 and she was about battery material but I was told that the batteries just needed to be commissioned. She also mentioned that she put a request into the supervisor to call me but I have not heard anything. This is very disappointing especially since a number of my neighbors have asked my about your service as they know I recommend a lot in our neighborhood chat and I have not said anything. There are over 30 that are not working this has been since installation over 3 months ago. Also, when does my power wall get turned on. My batteries have been installed but not commissioned. I keep asking how long does that take an no one answers that question.

  Business Response

  Date: 12/05/2022

  Momentum has been in contact with the customer, and we have serviced their system. We will be reaching out to the customer this week to schedule final inspections. 

  Customer Answer

  Date: 12/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Shlondra *******

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting Momentum solar since 10/10/22 since they need to reinstall our solar panels, after calling them about 8 times in different occasions and waiting for about an hour for them to answer the call they finally give me schedule to re install our solar panels on Nov. 8 but the crews arrived around 4 pm and didnt do anything, i spoke to them asked if they can still install it since its already late and they said that they will just come back next week to do the re installation but until now they didnt come back, i call again last week but the customer service rep said that they dont know the date, their customer service and crews are good in giving promises/lies but theyre not doing it. I hope BBB can help me resolve my issue with this company.

  Business Response

  Date: 12/07/2022

  Momentum reached out to ************ and confirmed a date for the service work. The crew went to the customer's home and reinstalled the panels on Monday 12/5. 

  Customer Answer

  Date: 12/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar installed on my house by Momentum Solar out of **********. I signed the contract on 5/9/2022. They came to install it and put the wrong amount of panels on. I argued with them on numerous occasions about the number stated in the sales agreement versus the number installed to no avail. They tried to say that I was wrong regarding the sales agreement. Because of the discrepancy in the number of panels they had submitted to the city, it failed inspection. They came back and added the panel that was in the original agreement and finally passed the inspection. The installers for the solar installation were fast and very good but no one spoke sufficient English to answer questions. Then the electricians came. They started the job, complaining about what the solar guys did. They had to do a complete breaker panel replacement and added two subpanels. They didn't have the correct ones and had to go purchase two at Lowes. this then passed inspection.Note: don't believe anything anyone tells you from the company. I was advised that the solar equipment would be placed in the garage by the electrical panel. I spent around $400 preparing the walls with plywood and cement board for the equipment. When solar came out they would not put it in the garage. They said it had to be mounted outside and would not install it where I wanted and where their inspector said it would go. When I call their office the wait times vary from 15 min to 30 min. I just got off a 1-hour long on-hold wait time today (11/28/2022.) They make appointments and then no one shows up. You ask for callbacks and no one calls back. You can't get past the answering service which is staffed by people working from home, not at the company office. I have no problem with that if you could get someone to answer in a timely manner, and get your questions addressed. To date, the system is still not operational.After spending $42,000 on a solar system from Momentum Solar, I would NEVER recommend COMPANY

  Business Response

  Date: 12/05/2022

  Momentum spoke with **************** and scheduled service to complete his project. The system was commissioned on 12/1. 

  Customer Answer

  Date: 12/22/2022

  
  Complaint: 18472397
  
  I am rejecting this response because: Just called in to change status on my system on hold with music for ******************************************************************************************************************************* back about 4minutes later system off grid shows error told that it should be corrected in 24 to ******************************************************* that speaks English. Some one needs to be responsible for customer service. CELL ************ THIS IS UPDATE FROM ORIGINAL COMPLAINT.
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 12/30/2022

  Momentum has been in contact with ****************. We have let him know that his service is scheduled for 1/5/23.

  Customer Answer

  Date: 01/02/2023

  
  Complaint: 18472397
  
  I am rejecting this response because: they have not replied to my emails i will wait till after the 5th as they have said they will resolve all issues then, hopefully they did send me final bill which i have not paid till issue resolved 
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 01/11/2023

  All service work was completed on 1/7 and the customer's system is running as it should be. 

  Customer Answer

  Date: 01/12/2023

   I ve been promised someone to come out and show me how my system works and what i need to do with failures which i already had one and could get no one for help at the time I also was promised twice the 400$ i spent in the garage for sight build that i did for  installation of equipment per their pre sight installation individual and then told they wouldn't install where they told me it was going. i've emailed and called they have called and promised someone would be out and know one showed up or returns calls as usual I'm not up set with their work just the exaction of how they do business I woulsd plead with you for your help in settling this.
  Complaint: 18472397
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 01/20/2023

  Momentum has been in contact with the customer and has resolved ******************** concerns. The JEA rebate as well as the homeowners reimbursement of $400 for materials will be credited to his final invoice.

  Customer Answer

  Date: 01/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************