Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Momentum Solar has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  6185 S Valley View Blvd STE R Las Vegas, NV 89118-3919

• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

• 

  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive daily calls on my cell phone from Momentum despite being on the National Do Not Call Registry. I block the number and they call from a different number. I currently have 16 blocked numbers from Momentum. They continue to violate the law. There is currently a class action lawsuit filed against them which I will join if the calls do not stop. This company needs to be heavily fined for each illegal robocall on a daily basis.

  Business Response

  Date: 11/28/2022

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Momentum Solar installed solar panels and a complete system at my residence ********************************************************************* in 2018. The loan number (paid off now) was through Dividend # L18-**-0040900.-Prior to signing a contract, we were ensured by the momentum salesperson and provided detailed written information on a one-time no-cost removal and replacement of solar panels during the warranty period for a roof replacement if required. -We called months ago to schedule as per the instructions and owner's guide and were informed Momentum no longer does this as part of the purchase. This constitutes a breach of contract and involves deceptive sales techniques with misleading information. -After five calls for assistance and not a single follow-up on the situation, this is our next to last resort to seek a resolution before seeking additional expensive and unnecessary litigation. -Momentum is failing to honor its agreement and has made no effort to respond to emails or phone calls beyond the help desk regarding the situation. - When asked to prove it in the contract, multiple momentum employees have confirmed the homeowners file does not contain a contract at Momentum in the file. -As a cure, we desire to have our panels removed and replaced for a roof replacement this winter. Action now will eliminate other pending costs, potential leakage claims, and litigation. Will anyone answer a call at momentum and make a decision?

  Business Response

  Date: 11/30/2022

  If Momentum offers a sales promotion that we provide homeowners regarding Removal & Reinstall's, homeowners are given a document that provides them with the free Removal & Reinstall. **************** was not provided this document, so Momentum cannot provide a free Removal & Reinstall, however Momentum is working with the homeowner to come to an agreement to move forward with the Removal & Reinstall.

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this company 3/15/2022. They supposed to complete all paper work so I can collect the money of the electricity the system produce.I got an email from the state to let me know I cant collect for an issue with the design that produces more than approved. However, this was momentum mistake. I tried to contact them to resolve the issue and I am getting no responses.They also didnt give me any copies of our contracts and agreements.I am trying to resolve this issue through BBB before I can hire a lawyer to help me resolve this issue.Please let me know if this something you can help me resolve.

  Business Response

  Date: 11/29/2022

  Momentum has worked with ********************** and we have corrected the system size. We have submitted the corrections to the ******

  Customer Answer

  Date: 11/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************;

• Initial Complaint

  Date:11/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/06/2022 we met with Momentum Solar representative ***** to receive information about solar system. We told him that we are planning to move and not ready to start the process. He started to explain us about the savings we can get from the deal, contacted his engineering department and showed us how will it look. ***** told us that we could cancel it any time before the installation is done. We agreed and signed contract. On 06/24/2022 we had an inspector to check out the roof. He told that we would be getting respond shortly. No one contacted us after.On 07/19/2022 we called Momentum Solar, and after run around between different people, spoke with *****, the manager, and told him that we would like to cancel the contract. He promised to take care of it.?On 08/22/2022 at 5:24 PM we got an email from *************************** about design overview package, and called her back right away to let her know that we canceled it on 07/19/2022. No one contacted us after.?On 11/17/222 we received a letter via certified mail saying that we were not responsive, stating that they incurred cost for materials, labor. Nothing was delivered and installed. This letter, signed by **************************** , Vice President of Legal Affairs, Momentum Solar, threatening by lien, civil action, or other legal remedy. We have no desire to put solar on our house since we are going to move soon.

  Business Response

  Date: 11/21/2022

  Momentum has confirmed that this project is cancelled and that no further action is required from the homeowner. No money is owed, and an e-mail has been sent to the e-mail address on file stating that the project is cancelled. 

  Customer Answer

  Date: 11/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me instalaron los paneles solares en da 9 de septiembre. Me llamaron hasta el 1 de noviembre para agendarme una cita para venir a terminar la instalacin que qued pendiente del 9 de septiembre, me dieron cita ************************* a las 3 pm, es decir, hoy, dos meses ms ****** Dej mi trabajo a media jornada para estar en casa para la instalacin y resulta que la persona encargada haba estado en mi casa a las 8 am, hora en la que estoy en el trabajo. Que ***************** una nueva cita. Nadie contesta las llamadas ni atiende una queja. No puedo perder de trabajar cada vez que a la compaa se le ocurra poner la cita. **** haber seriedad en esto, pues es un servicio que brindan y no es de gratis.

  Business Response

  Date: 11/22/2022

  Momentum worked with ********************** to schedule the service. The service work was scheduled for Friday 11/18, and it has been completed.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a solar system with battery backup that was supposed to minimally power our HVAC system (heat for winter and AC for summer) along with some other critical power needs. However, it wasn't until after the panels were installed and the battery install was in progress that we were told that the battery bank wasn't powerful enough to handled our AC units.The solar install is pending the inspection process but we won't proceed until a resolution is agreed upon. Starting as early as September 28, 2022, we reached out to Momentum several times asking for an agreeable solution. However, they have not responded with a proposed path forward. If Momentum wasn't going to design a solution that would meet our needs, we wouldn't have proceeded with the purchase. Now, we are in a state where they installed equipment that doesn't meet our needs and has put holes in our roof and the side of our house. The solution is not even in a functional state at this point in time.

  Business Response

  Date: 11/23/2022

  We have been trying to reach the customer to address his concerns, and we have left a message requesting to please return our call. We kindly request that the customer call ************ and ask to speak with ********** 

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar system has not operated correctly for more than 3 months. The problem began in July; however, I didn't notice the problem until August, which is the month I began reporting the issues I had discovered.At first, Momentum Solar informed me that I had to perform a firmware update. I received the instructions from the company, but I discovered that wasn't the problem because my system was completely off. I called the company back to schedule a technician repair, for which I paid $450. The technician came and was able to turn the system back on, and informed me that the system update would take a few days.A few days went by and the system didn't update. A couple of weeks later, I called the company back because my system was still inoperable. By now I was paying for equipment that is unusable, and at the same time, paying the electric company for electricity that should be produced by the solar panels. A technician came again and informed me that he was unable to access the system update details, because those were details reserved to the engineering teams in **********. It has been a constant back-and-forth with the company, and 3 months later, still no resolution.At another date, a technician showed up, didn't knock or ring the bell, and left my property without a simple courtesy. I've had to call the company numerous times and open numerous ticket numbers. Yet, no repairs have been made.I've asked Customer Service to escalate the issue, but every time I'm faced with deflection that the Regional teams are responsive and will address the problem. I would like the company to repair my system as soon as possible, or take the system down and refund my money, because it's ludicrous for me to be paying for equipment that doesn't work while at the same time, having to go through these channels to obtain transparency from Momentum Solar

  Business Response

  Date: 11/18/2022

  Momentum has scheduled a service technician to go to ******************** home on 11/22 to address his concerns.

• Initial Complaint

  Date:11/11/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with njcleanenergy, and chose momentum as my solar company. From the beginning, I was promised free one time removal of panels for reroofing my house, which I will need to do soon. They agreed, but did not put in writing, when questioned, they reassured me that it would be fine. They offered me cash incentives, but would not put in writing. At the day of installation, the workers informed me that they could not put all my panels up, due to firewall, and the conduent, that should have run up and into my attic, couldn't, because my attic is finished, so, around 200ft would run across the side between the first and second floors, then up and over my roof. Unsightly, devalue my home, and potentially a fire hazard. A salesman attempted to convince me to install, with money offered, I declined, he said that I would be sued for breech of contract, yet they couldn't complete the work as they said they would

  Business Response

  Date: 11/23/2022

  We have been trying to reach the customer but we have been unable to make contact. We kindly request that the customer call ************ and ask to speak with ************* 

  Customer Answer

  Date: 11/29/2022

  
  Complaint: 18393540
  
  I am rejecting this response because:  I have talked with ******; it is not true that he has not been able to reach me. He continues to pressure me to install the panels, offering me money incentives, telling me that I can take a vacation with the money, but, if I do not accept the offer, he has threatened me with breach of contract. I told him that I had not been able to confer with a lawyer, that I needed more time to find someone to help me. The call was disconnected, I attempted twice to call him back, and left a message. Eventually he did call me, much later, I did not accept the call. I wish to be done with this company, I find them deceitful and manipulative. They are in breach of contract by changing the original plans, without notifying me. The loss of panels means a reduction in productivity, which was not great to begin with, and the placement of the conduit across the side of my home, not only bring a surprise to me, would be unsightly, and unacceptable, compounded by the loss of productivity. I feel that the company is continuing to manipulate me, using scare tactics, and making false promises, and that, if I move forward with them, I will spend more money than save money. 
  
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 12/05/2022

  Momentum understands this homeowner's concerns and we agree that the best course of action would be to cancel this project. The homeowner should have received an e-mail confirming the cancellation.

  Customer Answer

  Date: 12/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum Solar continually calls me after I have registered my number on the do not call list. They call me several times a day including after 5pm and weekends. I have requested they stop calling and have blocked a few of their numbers but they are constantly changing the last few digits.

  Business Response

  Date: 11/15/2022

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to provider service but accessed bank account for payment. Failed to get requests permit and inspeccin from Wellintog code requirements enforcement,to date have not provided solar energy. Complaining is 91 years old.

  Business Response

  Date: 11/17/2022

  Momentum and Ms. ****** spoke to address her project concerns. The customer understands that due to the terms of her loan, billing starts after installation and not energization. Ms. ****** has also has spoken to the Service Manager to schedule next steps in which they agreed to schedule for a date in January.

  Customer Answer

  Date: 11/23/2022

  
  Complaint: 18391160
  
  I am rejecting this response because:   I could not understand the signature because I signed a tablet, I never saw what I signed. I was coerced and pressured.  The tablet was signed by me but never saw what I signed. I couldnt know.
  
  
  
  
  Regards,
  
  ******* Trench

  Business Response

  Date: 12/02/2022

  Both Momentum and the Financier spoke with Ms. ****** in regards to her concern of not signing her contract. Both times she advised she actually did sign and did decide to proceed with the project. She was fully aware of the amount and size system she wanted and chose to continue forward with her project. She advised on a recorded line she willingly signed and was not coerced into signing and wants movement in her project. She is scheduled to complete service on her property in January as per her request so we can quickly get her activated. We also provide a proposal presentation prior to having any homeowner sign a contract which shows the system design and price, in which Ms. ****** agreed to prior to signing.