Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

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  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

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  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a solar system for my home on June 14th, 2022. It took several months to get the system installed due to some delays within momentum and the permitting process. It was partially installed on 9/20/2022. They were supposed to finalize the installation (I still need two breakers installed) at the time of inspection. I have contacted the company numerous times via e-mail, and telephone. Customer service takes over 30 minutes to answer, and I have been hung up on more than once. When I was able to talk to a representative they assured me that they would look get the remaining installation and inspection scheduled and follow up with me the following day. Nobody ever called. I again tried reaching out to the sales **** ******* manager, customer service, etc with no response from anyone. Then, randomly on 10/24/22 someone named ***** reached out to me via e-mail to schedule the final inspection, and I agreed to be home 10/28 for the inspection. I also asked about the installation of the remaining breakers, but did not receive a response. I took the day off of work and nobody showed up. I tried twice to follow up with ***** and never received a response. I now have panels installed on my roof, with penetrating anchors, for over six weeks that are of no use, and the company is no longer responding to phone calls, text messages, or e-mails. I'm basically stuck. At one point the sales rep that sold me the system responded to one of my messages and said that he'd been let go, along with most of the other staff from the ****** office. It seems that this company may be sinking with no ability to honor their commitments. I would avoid this company like the plague. This has been a horrible experience and I don't know where to go from here, other than hire an attorney to try and get this sorted out.

  Business Response

  Date: 11/11/2022

  Momentum is actively working with ****************** to resolve his concerns. He let us know that he would like to discuss his options with his financier prior to moving forward.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased solar panels from Momentum Solar about three years ago. The salesman told us that Momentum Solar would remove and replace the panels one time when it came time for us to replace our roof. That was a big selling point for us. Well, it looks like my home will need a new roof. I called Momentum Solar to look into making arrangements for this procedure. In my conversation, I was informed that I will need a coupon of some sort to get the service.This is the first I am hearing of this. The salesman never mentioned any coupon. It was not in any documents we got from the company. As far we knew, it was the policy of the company to do this. I have been on the phone with Momentum a number of times. Apparently it was a promotion to edge out competition as they expanded into *******. They acknowledge that they were running this promotion during the time we bought the panels. So they know that this should be part of the terms of the sale. If the promotion was tied to a coupon, the mistake was theirs and not ours since we had never seen or heard of it. But they do not seem to have any plans to honor the words of their salesman or recognize their mistake. As far as I can tell, they do not even have any record of this part of the arrangement or seem to keep any records of it. That is awfully handy for them. I wonder how many of my neighbors also bought from Momentum Solar and are some day going to have to replace their roof only to be rudely awakened by learning that this is an empty promise. Momentum needs to make this right.

  Business Response

  Date: 11/10/2022

  Momentum has spoken with ************** and we have come to an agreement with the customer that even though ************** does not have the coupon required, Momentum will discount the Removal and Reinstall by 50%. ************** has agreed to this arrangement. 

  Customer Answer

  Date: 11/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They have met me half way.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum came out several months ago and installed the solar panels. The following week the electrical panel was installed on the side of the house. We received a denial letter from the city indicating the electrical box should not be installed over a outside water faucet is best we understand. We provided this information to momentum. We have called numerous times, left messages and sent emails with no response. We finally ended up speaking with the assistant project manager. She said she would relay the information to the project manager but to give them a week. The week has passed and still no information on what is needed to complete this project. I want a person to come out and tell us what is needed to complete this project be able to give us a resolution time frame..no more excuses.

  Business Response

  Date: 11/07/2022

  Momentum is working with the customer to resolve her concerns. We have scheduled her service appointment for 11/14, and we have provided a point of contact to ************. The point of contact will be conducting weekly follow-*** with the customer. 

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I research several companies to add solar panels to our house. After detailed research we chose momentum in late November 2020. Times were alittle crazy as we were dealing with COVID so we understood there was going to be lag time. Unfortunately this time has turned into almost 2 years of panels being on my roof but not connected. Additionally the finance company they work with continues to charge us monthly $218 since January of 2022. It is a monthly struggle to get reimbursement, which we have received, but only for the first couple of months. I haven't received a check for some time now and nobody calls us back from customer service. And if I stop paying this ruins my credit.

  Business Response

  Date: 10/28/2022

  Momentum has been in contact with ******************. We have let him know that all paperwork has been finalized, and that we have submitted all documents to the utility company for them to swap out the meter. Once the meter is swapped out, this will allow us to turn the system on.

• Initial Complaint

  Date:10/20/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have received nonstop robocalls from this company, a couple each day, everyday. I would never do business with this company based on this harassment and the continual phone calls are interfering with our lives.

  Business Response

  Date: 10/25/2022

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 10/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************** *******

• Initial Complaint

  Date:10/19/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call my phone 2 to 4 times a day i have repeatedly asked to be removed from the calling list i have 45 numbers blocked already of theirs. I just want the harassment to stop

  Business Response

  Date: 10/24/2022

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 10/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My telephone number is listed on the National Do Not Call Registry maintained by the ************************* A telephone call was received on October 19, 2022 at 11:54AM from ************, identified by my caller ID as *********************, *******. Due to my close proximity to *********************, and knowing many individuals who reside there, I took the call. The individual identified himself as Momentum Solar and began asking questions regarding my power consumption. I verified whom he said he represented, then swore at him for having the nerve to call people in the **************************** I have NEVER contacted Momentum Solar. I have no desire to do business with Momentum Solar and I do not want their unsolicited telephone calls. The number he called from was spoofed, so I can prove little, however, Momentum Solar and other solar sales people were attempting door to door sales for many months prior to the hurricane. I have chased this company and others off my property repeatedly. It needs to stop now.

  Business Response

  Date: 10/24/2022

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 10/24/2022

  
  Complaint: 18246343
  
  I am rejecting this response because:
  
  My telephone number should never have been on their sales call lists as I have never contacted, nor done business with Momentum Solar.  Taking a few days to remove my telephone number is a few days too long.

  In addition to telephone calls, they are to discontinue door to door sales on my property.  This was not addressed in their response.  No contact means no contact of any kind.
  

  
  Regards,
  
  *************************

  Business Response

  Date: 11/02/2022

  In addition to this homeowners phone number being removed from our system, their address will be avoided as well and there will be no future contact whatsoever. 

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I contracted 3 years ago (2019) with Momentum Solar Co. I was told for any referral who contracted with them I would get a ****** commission. This spring 2022 my Friend ***************************** contracted with them, gave his salesman my name, address, and phone number and told him I referred him and please send me the check once he was installed. Once his solar was installed in approx June 2022 I called the company to see when I would get my check. While I was on the phone with customer service they called *********************** to confirm my referral. He confirmed, which customer service told me and I was then told my check would come in 10 to 14 days. I never received it. My next call customer service told me my check was not in that batch, but was in the next batch going out and again I was told I would have it in 10 to 14 days. Again it didn't come. I called, yet again, this time I was told it was in the wrong department, their mistake, that it was taken care of, and yet again, check would come in 10 to 14 days. I never received it, so I called Again Oct 18th. The customer service rep put me on hold and checked with "bookkeeping" because she could see a check never went out. I was on hold 10 or 15 minutes and she came back on and told me I was disqualified to get my commission because I didn't file correctly!! I asked to speak to someone above her and was told that was not possible.I asked to speak to the person who told her this and was told I could not. I asked for the names of the people responsible to which she gave me Account manager: ***************************** and director of sales ********************************.....resfused to give me phone numbers or explanation of what I supposedly did wrong after being told 3 times "The check is in the mail" Something is very wrong here. I did exactly what I was told to do.....if this was not correct why was I not told the very first time I called it was "under investigation" I believe the company may be having money problems and just won't honor.

  Business Response

  Date: 10/26/2022

  Momentum has confirmed that this was a valid referral. We have honored the referral concession, and it has been sent to ******************.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, October 17, 2022, representatives from Momentum Solar were apparently contracted to do work on my neighbors property. I was unaware of this until I heard footsteps on my roof and stepped outside to my front yard and found a ladder in the garden of my house. The ladder caused cosmetic damage in the garden. I asked the two gentleman standing in my yard what was happening and they initially didn't answer, just gestured to the man on my roof. I asked again and they gestured to the truck parked on the median that said Momentum Solar and said they were installing panels. I asked why they were in my yard and on my roof and someone came up and said they were doing the work on behalf of the neighbor. I asked that they stop and remove the ladder from my garden and leave my roof. This was done but not immediately and no effort was made to address the damage to the garden or to explain what, if anything, was done on my roof before I was alerted to the problem. One person provided a card when I asked and the contact information is *******************************, # ************. I would like Momentum to arrange for an independent inspection of my roof to ensure there is no damage as a result of their mistake.

  Business Response

  Date: 10/27/2022

  Momentum has sent out our service crew to ensure that no damage was done to ****************** roof. ************** will also be looking at bringing in a third party roofer to ensure that roof is not damaged. If any issues arise after the roofer makes an assessment, she will contact *** at Momentum directly to discuss. 

• Initial Complaint

  Date:10/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Solar project is going on since more then 6 months and finally passed the final inspection, still don't how as the wiring is not complete. The system can't be used and the Company not sending anybody out to complete the job. I am frustrated and start regretting using Momentum Solar as I am only getting a run around.

  Business Response

  Date: 10/25/2022

  Momentum reached out to ****************** and scheduled a service call. We have sent our service technicians to work on the system and to ensure that everything is working properly.