Reviews
This profile includes reviews for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.64/5 stars
Average of 462 Customer Reviews
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Review fromBrad W
Date: 01/23/2024
2 starsBrad W
Date: 01/23/2024
Sales person was fine, but since meeting with him *** received a call three days in a row asking me the same survey questions and attempting to schedule another face-to-face meeting. Calls 2 and 3, i politely told them I had already received a survey call and answered all their questions. Ive asked to be removed from their daily call list. Ive also called and left a message for my sales rep. ****** is enough, guys.Momentum Solar
Date: 01/24/2024
Hi ****. Thank you for taking the time to leave us your feedback. I'm sorry for the unwanted phone calls. I have followed up with our team to make sure you're on our do not call list. We hope if you change your mind about solar, you'd consider giving us a second chance. Thank you and have a sunny day!Review fromDimple S
Date: 01/18/2024
1 starDimple S
Date: 01/18/2024
Horrible customer service by the lady in the field that came to do the inspection of the panels I explained to her the last person that came to inspect the panels messed up the navien system at my house and I had no hot water and heat but she would not listen instead tell me "it was a wire that corroded in your panel" she stayed in her car for a while then rang my door **** asking me if we still had an issue with the heat i told her it was fixed and momentum will be reimbursing me. She never once told me the inspection was done and we passed, I asked her can you speak to my husband to just explain to him what she had done she was like " I got to go! you passed the inspection" very rude tone I told her how I'm I supposed to know we passed the inspection if u didn't tell me. Just over all not satisfied with momentum solar. Would not recommend them. I must say our salesman was very good.Momentum Solar
Date: 01/23/2024
Hello - thank you for brining this to our attention. We're sorry to hear of the experience you had during your inspections and will make sure to review this with the manager in your area. If there's anything you need in the future, please don't hesitate to reach out! Thank you.Review fromCyntha Z
Date: 01/18/2024
5 starsCyntha Z
Date: 01/18/2024
From start to finish, Momentum Solar exceeded our expectations. As we went through the process, each team member was knowledgeable, professional and pleasant to work with. The initial meeting with ***** provided us with all the information we needed to make an informed decision to install solar. He is very personable and made a great first impression of the Company.**** went above and beyond as we worked out contract details and project implementation. He was fantastic to work with as he always picked up his phone to answer any questions/concerns we had. He genuinely cared about our year-end deadline and did everything he could to ensure it was met. Our new roof was installed quickly and neatly. (No nails left behind!) The solar panel installation team was great. Panels were put up in one day. Finally, the electrician who wired our project took the time to explain things to my parents as he worked. When he returned to replace the main panel, he encountered a few issues - which meant he and his team worked well past dinner time to correct them.Momentum Solar employees and subcontractors care about their customers.Quality people providing quality solar.Momentum Solar
Date: 01/23/2024
Hi, ******. Thank you so much for taking the time to leave a sunny review. We work hard to provide every customer with a streamlined, seamless experience and we are so glad that youre part of the solar family! Please dont hesitate to reach out if theres anything we can do for you in the future!Review fromRoberto R
Date: 01/12/2024
2 starsRoberto R
Date: 01/12/2024
Unfortunately despite the kindness and professionalism of the salesman this whole experience has been unsatisfactory and atrocious. The panels were quickly installed with no problem (and in less than 3 hours for 30+ panels!). However, the follow on inspection never took place. That inspection would clear the job so a meter could be installed and the solar panels would go live, meaning we get credit for what we generate. After repeated calls, we were informed the company responsible for doing the inspection was no longer a subcontractor of momentum. Therefore we would have to wait until December. It is now January. Weve been paying for panels service and paying the electric company for electricity, even though theyve been receiving electricity from ** for free for three months, and we have not been reimbursed one cent for what we have paid. No response to phone calls, no response to emails, terrible customer service would not recommend to anyone under any circumstances. They only received two stars because the installation was seamless.Momentum Solar
Date: 01/15/2024
Hello *******. Thank you for brining this to our attention and we apologize for the issues you've faced waiting to get your system energized. I have alerted our ****************** team, who will be reaching out to you ASAP. They will work with you on getting your project finished and hopefully answer any questions you may have. Thank you!Review fromBenjamin P
Date: 01/11/2024
1 starNightmare from the beginning, Not only is customer service yet to be desired, good luck trying to get ahold of anyone and if you actually do talk to someone they have no real ability to solve problems. They sold us on a 63K dollar system, but a quick google search of how much those panels actually cost compared to the cost of the system looks to be inflated probably to take advantage of the tax incentive that at that price any consumer would have no choice but to add the tax incentive to the cost still have not been provided an itemized breakdown of what we paid for. Was told it would be white glove service, haven't been able to get a solid response from anyone since the panels were installed 6 October 2023. It took over a month after install for them to file application for net metering with FPL appox 13 November and then a month after that for it to get approved and installed. Working and selling in that market quite sure they knew the delay, but failed to disclose. Oh and by the way since panels were installed billing for the panels commenced 60 days later without an operating solar system. So now 2 electric bills passed plus the payment for the panels. Was told they would reimburse the electric bill turns out that was a lie as well. Their finance company shady as well 2 payments posted with no decrease in balance. Was told we would get a $600 referral so our neighbors, who specifically told them which salesman. Well you guessed it no referral bonus paid because they filed it under a "scavenger salesman". If I could go zero stars I would, 100% do not recommend.Review fromBRUNETTE M
Date: 01/11/2024
1 starBRUNETTE M
Date: 01/11/2024
They lied about everything. There is no rebate and you get charged a loan and an electric bill that they claim they will pay. The checks were never received. I ended up paying twice as much than when I began. They are a scam and everyone needs to be aware!!Momentum Solar
Date: 01/15/2024
Hi ********. I apologize for the miscommunication regarding your solar project. We would love to answer any questions you have and get things back on track. I have alerted our ****************** team, who will look into your account and reach out ASAP. Thank you!Review fromBrandon R
Date: 01/10/2024
1 starBrandon R
Date: 01/10/2024
Just providing my review in regards to Momentum Solar and specifically their presence in ******. Our representative was ***********************. Originally me and my wife had ****** approach ** in regards to Solar on December 12th, 2023. We had multiple issues with him that day during the sales meeting. They Originally messed up our needed kWh a year and tried to sell us a system that would have under performed, we caught the issue prior to signing and the Momentum team was willing to adjust and we ultimately agreed upon a ****** kWh system for our home and signed the contract. They sent out a team a week later to physically survey our home. We waited for any update and finally got new documents sent in our email on January 9th, ****. These documents were basically a complete change order in regards to the Solar system. Instead of a ****** kWh system, the system was now only ***** kWh from a 6.4 kw system. They went from 19 panels to 16. We contacted our representative, because this was a dramatic change and we did not feel comfortable moving forward with such a dramatic decrease compared to our original contract. The representative said we could NOT cancel without accruing cancelation fees in the amount of $4000.00!!! The representative was very rude, and attempted to "gas light" me and my wife into feeling guilty. He refused to provide me contact info for Momentums legal team, and insisted that this did not constitute a breach of contract. Regardless, we did not sign the new documents and will go with a different provider. Be careful who you work with, they may not be as professional as their appearance may seem. If I receive any fines or negative feedback, I will update with a future reviewMomentum Solar
Date: 01/11/2024
Hi *******. Thank you again for bringing this to our attention. As we mentioned in your other reviews, we apologize for your experience and would like to look into this. Please email your name, project address, and any relevant details to *********************************** Thank you and have a sunny day!Review fromJessica C
Date: 01/07/2024
1 starJessica C
Date: 01/07/2024
Great presentation, great salesman but the management office when you cancel will start to harass you by calling and texting and making comments that are unnecessary and rude. Find out all of the facts before you sign up.Momentum Solar
Date: 01/11/2024
Hi *******. Thank you for brining this to our attention and we apologize for your experience. This doesn't sound like the high-level of service we strive to provide our customers and we would like to look into this. If you could please send screenshots of the texts you received from our team member, along with your name and project address, to *********************************** we would greatly appreciate it! Thank you again and we look forward to hearing from you.Review fromvictor m
Date: 01/06/2024
1 starvictor m
Date: 01/06/2024
I started trying to get a system installed on a newly built home in August. They have missed SO many appointments. I am now paying for a system sitting on my roof that is not operating nor has it ever operated. I am forced to make payments, and the promised concessions and rebates have not occurred. I am starting to suspect this is a scam. 5 months since we started over 2 months since the panels were installed and still nothing but excuses.Momentum Solar
Date: 01/11/2024
Hi ******. I apologize for the issues you've been facing regarding your project. It looks like since you left your reviews, your system was energized on 1/8 and our ****************** team reached out to you on 1/9. If you have any other questions, please don't hesitate to reach out to ****** or a member of our team. Thank you!Review fromGary B
Date: 01/05/2024
1 starGary B
Date: 01/05/2024
At first, I thought that this company was doing a nice job. They installed panels on my roof quickly, but have since delayed over and over again a final energizing of the system. They say that it is due to delays by my township and by my electric company in inspecting and unsealing my meter. They have been extremely poor communicators regarding the delays. They have reached out with promises, that remain unfulfilled. I would definitely not recommend this solar company to anyone unless it was an enemy.Momentum Solar
Date: 01/08/2024
Hi ****. I apologize for the frustration and appreciate you bringing this to our attention. I have escalated your comments to our ****************** team and someone will be reaching out to assist you. This is not the high level of service we strive to provide. We would love to resolve things for you ASAP and work towards gaining your trust back. Thank you.
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