Business Profile
Compounding Pharmacy
Wedgewood PharmacyHeadquarters
Reviews
This profile includes reviews for Wedgewood Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.61/5 stars
Average of 51 Customer Reviews
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Review fromTammy H
Date: 01/27/2024
1 starDO NOT RECOMMEND. This was the ONLY pharmacy available to get our dogs compounded medication. I've tried ordering twice now. **************** is an absolute ZERO. They never answer phones and the 'party line' they give every single time no matter what day or time of day is - "Due to higher than normal volume, responses may be longer than normal" They call back anywhere from 30+minutes later. Their chat appears to be useless as they give the same response and I currently have been sitting on chat for over 30 minutes with no response. My order was confirmed and payment received on 1/24 and there has been no movement since. Their website is absolutely not user friendly. If I could get the medication elsewhere I would in a heartbeat. I'm just praying that eventually our dog comes to a point where he no longer needs this medication and we will no longer have to deal with this horrible service.Review fromSheryl P
Date: 01/25/2024
1 starSheryl P
Date: 01/25/2024
Very unreliable company.Due to an unexplained delay in processing medication, I did not receive it in time to treat my pet, who subsequently experience life threatening seizures.Prior to this, I was advised last minute that they were not able to process mediation for my pet due to contamination with the applicator it was provided in,Wedgewood Pharmacy
Date: 03/08/2024
I was not able to find any notes in your account indicating there was a contamination with any applicator. I have notated your account with your ******************** notes, and are requesting you contact us and ask to speak with a member of our pharmacist team if you would like to discuss this further with us.Review fromSusan M
Date: 01/23/2024
1 starSusan M
Date: 01/23/2024
It is dangerous and unprofessional that Wedgewood now does not answer the phone, nor call back. I have been trying to talk to someone there for a week. They should be shut down. No medical organization should behave in such a way. It is DANGEROUS TO PHYSICAL HEALTH.Wedgewood Pharmacy
Date: 03/08/2024
Our apologies for failing to answer your call or complete a call back to you as promised. We investigated what went wrong. We did experience high call volumes when you called and did make only 1 attempt to call you back on 1/20/24 at 11:54am. We did reach your voicemail on 1/20/24 but your mailbox was full so we could not leave a message. This was not the experience you deserved as we should have made numerous attempts to contact you after you requested a Call Back. I did see that you did connect with our automated phone system and did place an order on 1/26/24. We appreciate your feedback and promise to do better. Again, our apologies for letting you down.Review fromEric G
Date: 01/16/2024
1 starEric G
Date: 01/16/2024
Do not order from this business. I've had nothing but issues since my dog was diagnosed with his auto immune disorder. It's been a little under a year of him being diagnosed with this and me having to order from Wedgewood. Every single time I've ordered from wedgewood, without fail, my dogs prescriptions get delayed. Their communication is poor, their work ethic is even worse. I've tried numerous times to reach out to wedgewood and they give me the same generic response. If you're vet reccomends this place, tell them you'd rather get it some where else. Do not entertain this business if your animals life is on the line.Wedgewood Pharmacy
Date: 01/30/2024
We're very sorry to learn about the consistent delays you've experienced with your dog's prescriptions and the frustration it has caused. We understand how crucial timely medication is, especially for chronic conditions. The recent regulatory changes have significantly impacted demand for our compounded medications as we are one of only a few national compounders still able to provide some medications. We're working hard to expand our team in order to provide the service you deserve. Your feedback is valuable to us in making these improvements, and we sincerely apologize for the difficulties you've faced.Review fromAnika K
Date: 01/12/2024
1 starAnika K
Date: 01/12/2024
I've been on hold to speak with someone for over an hour. My order was placed online and confirmed on 1/8/24. Now, it won't ship until after the 16th. So, my dog is in excruciating pain and I have to find another option ASAP. They should not be overseeing medication if they think this is acceptable.Wedgewood Pharmacy
Date: 01/30/2024
We're truly sorry to hear about the delay in your order and the pain your dog is experiencing. We're currently facing an unexpected surge in demand as we are ************ national compounders still able to provide many critical compounded medications. We are working hard to increase our team to make sure our orders ship on time to meet the needs of pets like yours. We understand waiting on hold is frustrating, and we're actively working to improve our response times so that we can better serve you.Review fromLinda B
Date: 01/08/2024
1 starLinda B
Date: 01/08/2024
What is going on with this pharmacy? I have used them for my dogs cancer meds for about 3 months without a problem. All of a sudden it is IMPOSSIBLE to contact them. I have sat on the phone for over an hour at least 3 times waiting for them to answer and they never do. I then left my info as they say they will get back to you and NEVER do. The vet finally had to contact them and "push" my order through and still it will take 3 weeks before the can even ship. I would say with 100 plus pharmacists (as they claim) they should be able to do better than that! My dogs pills were supposed to be on autoship. NOT!!! These people must have let their entire staff off at Christmas. WHY oh WHY does NO one answer the phone???? They deserve and F+ rating at this point. AMEN.Wedgewood Pharmacy
Date: 01/30/2024
We apologize for the difficulties you've faced in contacting us and the delay in your dog's cancer medication. We understand how critical this medication is, and we regret that our service hasn't met your expectations. Despite our size, recent regulatory changes have stretched our resources as we became one of only a few national compounders still providing some medications. This brought many new animal patients to our doorsteps, and we are working around the clock to fill orders. Regarding the Auto Refill issue, we aim to ensure this service is reliable and efficient. We appreciate your feedback and are working hard to resolve these issues.Review fromJeffrey J
Date: 01/05/2024
1 starJeffrey J
Date: 01/05/2024
Wedgewood pharmacy is horrible. Their website is horrible. Their chat box communication is horrible. They do not answer their phones. They might call you back in a day or so. It's nearly impossible to get an actual pharmacist on the phone. They are full of excuses for why things are not completed correctly. They blame the Veterinarian for the problems, but do not handle these issues with the Veterinarian. They expect you to do it. They do not send the prescriptions on time. They take days to fill a prescription from the time that they receive them. Their prescriptions have really short period expiration dates, so that you have to purchase prescriptions more often, even when your prescriptions do not have to used regularly. Thus, they are all about the money. Moving forward, because of all of these issues, I simply cannot trust them to even safely fill my cat's prescriptions properly. Thus, I am moving on to Chewy's Pet Pharmacy. Hopefully they will do a better job, because Wedgewood is pathetic.Wedgewood Pharmacy
Date: 01/30/2024
We're very sorry to hear about your experience with our pharmacy. We strive to provide the best service, and it's clear we've fallen short in your case. The recent regulatory changes have led to shorter expiration dates and unprecedented demand for some medications. However, this is not an excuse for poor communication or service. Your trust in us is paramount, and we're committed to addressing these issues to restore your confidence in our ability to safely and efficiently fill your cat's prescriptions. We appreciate your honest feedback and are working diligently to make the necessary improvement.Review fromAshley G
Date: 01/04/2024
1 starAshley G
Date: 01/04/2024
We have used this company for years for in house dispensing and for owner direct prescriptions. I was sent meds that were short dated and called to get a credit and was told I should have called to get the expiration date before I placed an order. They said all of their meds are short dated right now and I shouldn't be ordering a large amount of medication if I'm worried that it will expire. Exact expiration dates are not listed on their website so I feel they should call customers to get approval if they are sending out short dated products. Terrible customer service experienceWedgewood Pharmacy
Date: 01/19/2024
I apologize a credit was not provided to you at the time of your request. You are correct that WedgewoodPharmacy.com does not list the current in stock beyond use dating. This would be a great feature for us to provide to our veterinary practices so you can make a determination of much to order of a medication. After our conversation today with the office, we have decided to issue a full refund for all 13 bottles of medication.Review fromKaci M
Date: 12/31/2023
1 starKaci M
Date: 12/31/2023
They cut my order for Fluoxetine from 35 ml to 15 and charged MORE! I was initially paying $48 for 35ml and they charged me $50 for 15ml. This place is a scam. Tell your vet to not recommend this place for your loved one's prescriptions. The last order's formula had changed from all of the previous ones, before it was very viscous and now it's runny.Wedgewood Pharmacy
Date: 01/09/2024
I apologize we were no longer able to fulfill your pets prescription order for 35mls. The new USP (United States Pharmacopoeia) standards have led to reduced Beyond Use Dates for many compounded medications, necessitating changes in packaging sizes and quantities to ensure compliance and safety. We aim to provide quantities that customers can use entirely within the medication's usable period. Despite the smaller quantity, the cost to produce medications remains similar due to the labor involved and the cost of the active ingredients. We always strive to pass on any savings to customers whenever possible. A full refund for your last order of the medication and shipping cost has been issued.Review fromMolly Y
Date: 12/09/2023
1 starMolly Y
Date: 12/09/2023
5 calls in 7 days- first they wanted to change my Rx to half the amount but still charge me the same amount of $$ for it, then I tried tracking it and it never showed as sent, I called and was told they were out of the flavor requested but they would send a different one- not a great solution as my cat doesnt like the flavor they offered but I had no choice by now tried tracking again and still not sent- 3rd call- oh they would send it one day delivery ( my cat needed it by Monday)Checked my bank statement- charged twice so had to call about that. 5th call- medication still hadnt arrived in time promised only to be told they were out of it for the next 2 weeks.not even the flavor they had promised.They never once contacted me about their issues of not having what was ordered- if I hadnt been tracking shipment I would never have heard. This is medication for a reason- its not a vitamin or treat that could be suspended. It is beyond frustrating that this is how they care for my/your animal. BewareWedgewood Pharmacy
Date: 01/09/2024
We sincerely apologize for the difficulty you experienced when placing the order for your pets medication. We strive to be a pharmacy that provides the highest quality compounded medication (with prompt shipping) that you can rely on when you need, and we obviously let you down. We should have proactively communicated the delays we were experiencing in fulfilling the order instead of you having to reach out to us for an update. We are diligently working to decrease wait times for our compounded mediations as well as improving our communication about delays. We are committed to making it right and to again become the pharmacy that you will depend on. We have refunded the full amount of the last medication order including shipping charges. Again, we apologize for the difficulty and delay in receiving your pets compounded prescription order.
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