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Business Profile

Baby Accessories

buybuy BABY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

This profile includes complaints for buybuy BABY's headquarters and its corporate-owned locations. To view all corporate locations, see

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buybuy BABY has 50 locations, listed below.

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    Customer Complaints Summary

    • 280 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a jogging stroller on the BuyBuy Baby website during the "going out of business" sale on July 6. I received a confirmation email with a tracking number and purchase details. My card has been charged. The tracking number I received is for Sprinter - a carrier I have never heard of. I have looked them up and used the tracking number to determine that the stroller arrived at MailBoxes Etc in ***** on July 10. As of July 26 the status is listed as "pending" and there have been no updates since then.

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They wont take my gift card, people bought these for my baby shower and they wont let me use them, so I want my money. I have (150) dollars worth of gift cards that I cant use.

    • Initial Complaint

      Date:07/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a gift/merchandise card for Buy Buy Baby. The amount is *****. I have tried to locate the website for Buy Buy Baby to file a claim. I tried to use the gift card on May 10th and I was informed that the last day to use cards was May 8th. I was advised to submit a form to the company via the Buy Buy Baby website: however the website seems to be shut down. Please advise on how I can submit a claim. Thank you for your time.

    • Initial Complaint

      Date:07/25/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card a while back for my child and BuyBuy Baby will not allow me to use the money on the card or get a refund. There so is open and still allowing people to pay for items but wont allow people to use gift cards which is money people have given to them already without allowing them to use that money. That is theft! And not right. I would like a refund or be able to use that money before they close.

    • Initial Complaint

      Date:07/21/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item, a finding Nemo play center, from buy buy baby during their closing sale. While I understand that returns of items are no longer possible, upon opening the item I purchased I discovered it was broken and unusable. I spent $65 on the item and want my money back so I can buy another of the same item that we can actually use as intended. It is not possible to get a hold of anyone over the phone or though email. Even the store in my area which remains open, is not accepting calls. This feels like I just gave my money away for nothing and that there is no recourse to make it right. I dont know how they can still be selling items, if the items theyre selling are broken and there is no way to fix it.

    • Initial Complaint

      Date:07/20/2023

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told that I could not purchase for sale fixtures because store would only be open 7 more days. Then that they were not for sale eventhough they had for sale signs on them.

    • Initial Complaint

      Date:07/19/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have unused amount in my buybuybaby gift card and can't use it in for instore/online purchases, even I can't determine how much money that card has :-(.

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a current pending gift card here from buy buy baby that I cannot do anything with and do not know that total price on the card that is left. I would like a refund of the money that was on this gift card. Gift card ID **** -************** Pin: **********

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a buy buy baby gift card and merchandise credit for returned items that I am no longer able to use per the store. If the store is still open and cash wash provided for these items, how am I no longer able to use them. There has to be laws against this as it is taking money from people. There needs to be way for proper reimbursement or allowance of the gift cards or credits until the store is officially closed and unavailable to do further business. They are profiting from those that did not get to the store in time or were not aware there was a deadline with these funds

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved several gift cards from my baby shower and can not use them as per the company's message and can not get intouch with anyone to resolve the issue. I would like to be able to use my gift cards!

    buybuy BABY is NOT a BBB Accredited Business.

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