Propane
Suburban Propane, L.P.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Suburban Propane, L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 234 Customer Reviews
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Review fromDEBORAH W
Date: 09/16/2024
1 starDEBORAH W
Date: 09/16/2024
Very Poor and *********************** I call the police and I will follow up with them, if necessary. ***** insisted that Suburban Propane will retrieve their property and pay us for the Propane that is in the tank. We had this tank since around 2003 with no refills ever (if so, maybe once but I have no record of ever obtaining propane from this company because a lot of other companies were at least 30% or more cheaper. This was a rip off and we have a wood stove and other heat options so we never used it for this reason. *****, was thorough and specific that her guy will come and get. I called back (at 2:38 pm for a 9 minute, 19 sec. phone conversation) and spoke ***** (she said her name was) because ***** was on lunch break at almost 3 pm in the afternoon today. I was told no one can fill our Propane tank because it belong to Suburban Propane ***** per con w/***** Close out fee ($150.00) and restock fee #1 per gallon you all have to pump out. Annual rental fee $110 or $120 was just paid about a month or two ago!! 629 to 632 pounds of Propane was in my tank that was removed without planning and without my permission! The tank that was removed against my will was a 100 lb tank! I respect this call, but it was done unprofessionally! I would have gladly being available to give back the tank. ***** acted like she was trying to hurt me and I was very disrespected as loyal customer who paid the Rental Annual Fee for many years to include the double rental fee a month or two ago! We didn't complain because we were planning to use up the Propane then make an appointment to have this company to come and retrieve it.I request all fees be waived and reimbursed us the full cost of $4.24 per gallon in my propane tank. You don't do customers like this weather that purchase gas or not. We have been trying to give the tank back for years with no success! The way this was done was unprofessional!!Suburban Propane, L.P.
Date: 09/19/2024
We will be removing all fees associated with the pick up of the tank as a courtesy. We will be coming out when the new tank is set and hooked up and ready for a fill from us at no charge. Please give us a call as soon as you are ready for that fill and we will get it taken care or right away.Review fromDanielle H
Date: 08/26/2024
1 starDanielle H
Date: 08/26/2024
I would encourage anyone looking for propane to stay far away from this company. The people at the ********* office are nice, but overall this company is managed horribly. We have had extended billing issues and repeated phone calls saying things would be rectified to only have the issue continue. We stopped services months ago and still received bills stating our bill was past due for my in-laws. Not the same the account. Not the same address. Yes, my husband and FIL have the same first and last name, but we made I don't even know how many calls regarding this! Despite my MIL calling last week confirming their bill was up-to-date, we received the same bill today at our address. Every time we called, it's been the same thing. It has been taken care of but it clearly hasn't. We also were told that we would receive a phone call to set up a time for our tanks to be removed when we ended services. That wasn't the case. They came and took our tanks without having any clue. We were without propane for weeks! Had I known that was how things were done, I would have never made a call so soon to cancel services. It has just been an overall awful experience. We stayed customers for way too long.Suburban Propane, L.P.
Date: 09/03/2024
This customer was out for a cap and collect back in the spring and then called in on 3/20 to cancel service. We removed the tanks on 3/26 and they were upset stating they did not have new service installed even though account was noted that they had a competitor tank there already. We did not go back out and reset the old tanks since they had canceled service. They did pay the bill and we ended up refunding them for the unused gas.Review fromMelissa P
Date: 08/09/2024
1 starMelissa P
Date: 08/09/2024
Worst propane company ever! Ive been overcharged more than double the price of others for 3 years! 5.94 per gallon verses 2.69 elsewhere! Ive been making monthly payments per conversations on the phone with them and one day they showed up and just took my tanks, then sent me a bill for labor and pickup that I never authorized! Then sent me letter that if I didnt pay the balance on my account within 10 days they were sending me to collection. One gage never worked on one of the tanks so I dont even know if they were accurately charging me or the credit I received. Scam artists. Taking advantage of people and programs that help with your bill. You will be reported to those programs and you will not be receiving another ***** from me! Beware and stay away from Suburban! Take your business elsewhere, go local if possible! Help the little guys, not these big companys that only care about how much money they can rip people off for! 0 stars.Suburban Propane, L.P.
Date: 08/20/2024
Customer was upset over price per gallon and the tank removal as she had been trying to pay off the bill. We picked up her tank due to credit issues, but we will remove the close out fee as a courtesy. We did send two notices prior to the pick up date.Review fromDavid S
Date: 08/05/2024
1 starDavid S
Date: 08/05/2024
This company give themselves 7-10 days to deliver And charge a whopping 255 for emergency which still may need to wait 48 hours I made an order 10 days ago and ran out of gas about 5 days ago so i decided to wait because why pay 255 when they will anyway be the next few days and i am not guaranteed to get the lp faster So i called them today they said i am scheduled for tomorrow ??Suburban Propane, L.P.
Date: 08/07/2024
Our local manager spoke with this customer and resolved his concerns. Delivery has been made, customer is satisfied.Review fromSarah S
Date: 08/01/2024
1 starSarah S
Date: 08/01/2024
We recently moved to our new house, serviced by Suburban Propane, ************. I have had propane in ******** AZ, and am not unfamiliar with how it works. Our tank is at 40%. In our previous house in ******** we called for delivery and mail was sent to our house almost as soon as we moved in. Well we found out that Suburban Propane came onto our yard and locked out the tank (ya I get the tank is rented by us and owned by them, same thing as in ******** AZ). But no notice or anything. My husband is a 100% *********************** services are not supposed to be cut off to him without proper notice. I am only writing a review because a cursory search of other forums indicates this treatment is not out of the norm for them, and we will be filing a congressional complaint with the VA. Veterans beware. Phone call with them was recorded by me.Suburban Propane, L.P.
Date: 08/12/2024
Our equipment was removed and all requested or demands from the new home owners were taken in consideration and process through.Review fromScott H
Date: 07/25/2024
1 starScott H
Date: 07/25/2024
Long time Suburban customer. Then they showed up this winter to deliver at a cost of over &8.00 dollars a gallon! WTF. Same company advertises that they will start a new customer for $3.99 / gallon. Then the driver showed up unexpectedly, and said he loaded $2600 more of propane in my tank when just a month earlier loaded $2600 worth of propane. I have argued that it is impossible for me to use that much. The customer service is terrible, and if you can get them to answer the phone, you wish they wouldn't have because not a dam thing gets done, except " You owe us money" and "we shut your auto deliveries down". These people and this company are a joke. Just get on the Suburban Propane ******** pages and hear what others are experiencing. They should be shut down.Suburban Propane, L.P.
Date: 08/08/2024
We called our customer to make sure that he felt the issue was resolved. He felt there was no way he could have used that much fuel, but we explained how the truck/computer works and that we only put in up to 80%. He was satisfied with the explanation.Review fromJason V
Date: 07/12/2024
1 starJason V
Date: 07/12/2024
Absolutley the worst service ive ever experienced. Spend your money elsewhere they ****.Suburban Propane, L.P.
Date: 07/15/2024
We are sorry this customer is update but if once a customer does not pay their invoices, we have no choice but to send them to the collection department.Review fromBrian G
Date: 07/09/2024
1 starBrian G
Date: 07/09/2024
Definitely do not do business with Suburban propane. They are a complete rip-off.Suburban Propane, L.P.
Date: 07/11/2024
The credit for unused gas was processed for 102 gallons at a total refund of $-663.92, leaving a credit balance on the account of $-******. Adding the $-600.00 security deposit will create a final refund of $1,152.15. Customer can expect the check in 2-4 weeks.Suburban Propane, L.P.
Date: 07/11/2024
We would be happy to discuss your concerns, please contact your local store manager.Review fromDonna L
Date: 06/24/2024
1 starDonna L
Date: 06/24/2024
After speaking With **** in the *********** ************** I will look for any company but Suburban. She was very unprofessional and aggressive. ********* and proceeded to hang up on me. Very poor customer service.Suburban Propane, L.P.
Date: 06/25/2024
We would be more than happy to discuss you concerns with you directly, so please give our local store manager a call at your convenience.Review fromISRAEL P
Date: 06/21/2024
1 starISRAEL P
Date: 06/21/2024
0! SCAMMERS! Suburban Propane drivers will increase the amount of consumption in your bill and will provide you with a fake reading. Their headquarter customer service offers no support.Suburban Propane, L.P.
Date: 06/25/2024
We called the customer and tried to explain his account but he hung up on us. Here is what we propose, we can provide a gallon adjustment and remove the late fees, which will reduce the balance on their account by $503.07. We will also email this information to the customer.
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