Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers from this company because they promised if I paid extra, they would deliver flowers between 5/09 and 5/11/25. Today they sent me a notice that they ran out of those flowers and I would have to pick out different flowers that cant be delivered until 5/13/25 at the earliest. No on answers the customer service phone. The one person I reached said she would sign me up for a customer service *** to call me. When I got a call back, it was 10 minutes of listening to a recording saying to go online to deal with this. Online, their bot just says I have to pick new flowers for a new delivery day. No one is agreeing to refund the $30+ they made me pay to guarantee delivery on or before 5/11/25. Im so angry at myself for not running a background research before ordering. I just wanted to get my mother a delivery as soon as possible.

  Business Response

  Date: 05/13/2025

  Hi *******,
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  Our records show you ordered a Sweetest Surprise Pastel Bouquet on 05-09-2025 with flexible delivery between 05-09-2025 and 05-11-2025. As soon as we received your order, we began the fulfillment process by assigning it to one of our trusted local designers. Unfortunately, due to exceptionally high demands during the Mother's Day season, we experienced unforeseen availability issues that prevented delivery on the original date. Not wanting to miss out on sending something special to your intended recipient, we are grateful that you accepted our offer to send an alternate arrangement from our farm-fresh facility.
  
  When we had our phone conversation earlier today, you confirmed that the recipient received the arrangement. While we're happy that the delivery was completed, we regret that the experience did not meet your expectations.
  
  We also want to thank you for your patience as we clarified the service and shipping fees. Your understanding means a lot, and we appreciate that you've chosen to let the matter rest. Still, we hear you and fully acknowledge your frustration about how difficult it was to get in touch with someone who could help. During peak seasons like Mother's Day, our phone and chat lines do experience heavier-than-normal volume, which unfortunately can lead to delays. We recognize this is an area where we must improve, and your feedback helps drive that change.
  
  Again, we sincerely apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the **.  
  
  Thank you so much for contacting us and letting us help you.
  
  

• Initial Complaint

  Date:05/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online order April 30th - flowers to be delivered to Florida family on May 8th. Credit card payment cleared May 1st.
  No flowers delivered and unable to reach anyone. This might be fraud.

  Business Response

  Date: 05/11/2025

  Hi ******
  
  We've looked over your feedback, and we apologize for the unpleasant experience you had.  Thank you for bringing this to our attention; I will take care of it.
  
  Our records show that on 04/30/2025, you placed an order for the She's Got Style, She's Got Grace.  Everything got started when we gave one of the local affiliates the task of fulfilling your order.  Your delivery query was received on 05/10/2025.  We contacted the designer to inquire about any updates as soon as you mentioned that your recipient had not received the arrangement, but we were unable to obtain any details.  Thank you for entrusting them with your order.  This is not a regular occurrence at Ava's.  We have been in business for more than 30 years, and throughout that time, we have delivered tens of thousands of orders annually to our happy clients throughout the United States, all while providing our customers with excellent floral arrangements.
  
  We sympathize with your frustration and sincerely apologize for not living up to your expectations on this momentous occasion.  We apologize for the displeasure and inconvenience, and we fully recognize how crucial this was.
  
  Since there was an issue with the order's fulfillment, we provided a full refund of $85.93 on 05/11/2025 at 11:30 AM. The refund transaction number is ***************************, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Again, we apologize and hope you can give us another chance to serve your floral needs. We continue working to improve in all areas. Thank you so much for contacting us and letting us help you.
  
  Thank you for your patience and understanding.

• Initial Complaint

  Date:05/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order that included a service fee that did not appear in the review page but only at the time of payment, which I submitted before catching it. I immediately contacted the company to cancel the order. I cannot reach a real person. I used their website’s chat feature, which claimed to open a ticket - I did receive an email confirmation of an open ticket. No confirmation of a cancellation or refund after several hours. Called the customer service number, signed up for a call back. Received a call back, but no one takes the call. It moved from hold music to ringtone to hold music. They play a monologue about being family owned and offering a variety of flower and plant designs. They are actually an online company that charges $29+ service charge to place an order at an unrelated florist that you can order from directly yourself, under the guise of a being local florist and family owned. Failure to disclose the service fee at the time of order review should be actionable. The customer service call back comes from a phone number in NJ that you cannot call back.

  Business Response

  Date: 05/11/2025

  Hello ********,
  
  We have reviewed your feedback, and we are sorry to hear about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention
  
  We previously reached out regarding this matter, but did not receive a response. To help resolve the issue, we have now sent you an email with a proposed solution. Your confirmation will allow us to move forward.
  
  We truly apologize for the inconvenience and frustration this situation may have caused. We value your trust and sincerely hope to have the opportunity to serve your floral needs again as we continue to improve our services.
  
  Thank you again for contacting us. We look forward to your reply via email.

  Customer Answer

  Date: 05/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered moms day flowers from out of state. Business claims to be local in ********** and offers free delivery. Allows you to select Sunday 5/11 as your delivery day but hits you with a 25 service fee for the holiday delivery. I accept it then they show up two days early and dump the flowers at a home with no one in it yet - because its two days early! Tried to at least get my extra holiday fee removed but no service by phone - just a chatbot that keeps saying theyre busy. Tons of bad reviews I wish Id seen before - they should be held accountable here at least. Thank you.

  Business Response

  Date: 05/10/2025

  Dear ***,
  
  Thank you for contacting us and sharing your concerns. We sincerely apologize for the inconvenience and disappointment caused by your recent experience. Please be assured that we are committed to addressing this matter with the utmost seriousness and ensuring it is resolved to your satisfaction.
  
  According to our records, your order for a Large She's Got Style, She's Got ****** placed on 05-07-2025, was fulfilled by one of our partnered local florists. While were pleased that the shop successfully delivered the flowers on time, we understand your concern regarding the actual delivery date and fees.
  
  The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees into the cost of the flowers, in addition to charging a delivery fee. At ****, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout. We are sorry for the inconvenience. A more detailed explanation of our service fee can be found here: *******************************************************************.
  
  We can also see that your order was placed under our Flex Delivery option, which is designed to provide a broader delivery window, particularly during peak periods or holidays when florist availability may be limited. At checkout, our website displays Flex orders' potential delivery date range to ensure transparency before purchase. In this case, we can confirm through our system that the arrangement was successfully delivered on 05-09-2025, at 11:00 AM. According to the delivery confirmation, the order was left at the front door/porch of the delivery address provided.
  
  As a one-time courtesy, we will issue a 50% refund on the service fee amounting to $12.97.  Please allow 3 to 5 business days for the refund to reflect in your account, depending on your bank or credit card issuers processing times.
  
  We sincerely regret any disappointment this has caused. We value your understanding and hope to have the opportunity to serve you again in the future, demonstrating the high-quality service and commitment you can expect from us.Dear ***,
  
  Thank you for contacting us and sharing your concerns. We sincerely apologize for the inconvenience and disappointment caused by your recent experience. Please be assured that we are committed to addressing this matter with the utmost seriousness and ensuring it is resolved to your satisfaction.
  
  According to our records, your order for a Large She's Got Style, She's Got ****** placed on 05-07-2025, was fulfilled by one of our partnered local florists. While were pleased that the shop successfully delivered the flowers on time, we understand your concern regarding the actual delivery date and fees.
  
  The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees into the cost of the flowers, in addition to charging a delivery fee. At ****, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout. We are sorry for the inconvenience. A more detailed explanation of our service fee can be found here: *******************************************************************.
  
  We can also see that your order was placed under our Flex Delivery option, which is designed to provide a broader delivery window, particularly during peak periods or holidays when florist availability may be limited. At checkout, our website displays Flex orders' potential delivery date range to ensure transparency before purchase. In this case, we can confirm through our system that the arrangement was successfully delivered on 05-09-2025, at 11:00 AM. According to the delivery confirmation, the order was left at the front door/porch of the delivery address provided.
  
  As a one-time courtesy, we will issue a 50% refund on the service fee amounting to $12.97.  Please allow 3 to 5 business days for the refund to reflect in your account, depending on your bank or credit card issuers processing times.
  
  We sincerely regret any disappointment this has caused. We value your understanding and hope to have the opportunity to serve you again in the future, demonstrating the high-quality service and commitment you can expect from us.
  
  

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The flowers were of very poor quality and should have been thrown in the trash instead of sold and I paid for a teddy bear that was missing

  Business Response

  Date: 05/11/2025

  Hi *****
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we appreciate you bringing this to our attention.
  
  Our records show that you ordered a Spring Tulips Bouquet, a stuffed animal, and a greeting card on 05/08/2025 for same-day delivery. As soon as we received your order, we began the fulfillment process through one of our trusted local designers. Unfortunately, we encountered availability issues that prevented the original delivery from proceeding as planned.
  
  Not wanting to miss the opportunity to send something special to your intended recipient, we're grateful you accepted our offer to send a Dozen Colorful Roses from our farm-fresh facility. And while we're glad the arrangement was ultimately delivered, we're truly sorry it didn't meet your expectations. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  We've been trying to contact you to offer a solution. However, we have not been able to get hold of you. Because of the situation, we sent you an email with a resolution, and your confirmation will help us move forward.
  
  Once again, we are genuinely sorry for the frustration this has caused. We sincerely hope you will allow us to serve your floral needs as we continue to improve our services.
  
  Thank you so much for contacting us and letting us help you.

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Avas Flowers to request same day delivery for May 9th. I spoke to an agent and said that I need delivery today. I said that I wanted to confirm before purchasing via their website. The agent said that I needed to order with him to guarantee availability of the arrangement for same day delivery. I later received an email indicating that the flowers will be delivered on May 12th.

  Business Response

  Date: 05/11/2025

  Hi ********
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  Our records show that on 05-09-2025, you ordered the She's Got Style, She's Got Grace arrangement to be delivered on the same day. We contacted multiple shops to fulfill the order, but encountered availability issues. To make sure your recipient still receives something special, we went ahead and turned to our farm-fresh facility for a suitable substitution. However, we understand that you have decided to cancel the order, and we respect your decision.
  
  Since there was an issue with the order's fulfillment, per your request, we have canceled the order and issued a full refund of $111.83 on 05-09-2025, under transaction number **************************** It should appear shortly, as the time for the transaction to post varies by bank and credit card company. We have attached the proof of refund for your reference.
  
  We apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Thank you so much for contacting us and letting us help you.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for a friend who had surgery. They were ordered on April 22 to be delivered April 23. They were never received. I have spent hours filing online complaints with ****. They simply send a reply saying that they flowers were delivered. This friend lives in a elder housing facility that takes great notes when things are delivered. They were not. There is no way to speak to a human with this company, your are simply transferred back and forth to phone and website.

  Business Response

  Date: 05/09/2025

  Hello ****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on the order records, I can see that you ordered the ********************** to be delivered on 04-23-2025. As soon as we received your delivery inquiry, we contacted our designer, and we also tried to contact you, but we got no response via phone. Weve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it wont happen again.
  
  Since the order was not delivered on the requested date, we have set up a new delivery for your recipient on the next available date. As we mentioned in our email conversation, the original arrangement is not available, but we are sending something similar to your original request.
  
  Again, we are truly sorry for the frustration this has caused. We sincerely hope you will allow us to serve your floral needs as we continue to improve our services.

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers online for delivery on 4/25/25. They sent messages and called, original ordered items not available so order was changed and delivery date was changed to 4/26/25. Flowers were not delivered. I recieved the tracking information, said they wouldn't be delivered until 4/28/25. I called at approximately 5pm CST to Avas and told them I wanted a refund because the Flowers did not arrive. Lady I talked to said I had to wait until 7pm. Flowers never arrived and the *** tracking info still showed delivery on Monday which was unacceptable. I want my credit card credited for purchase amount. Never received the flowers.

  Business Response

  Date: 05/01/2025

  Hi ******,
  
  We have reviewed your feedback, and we are truly sorry about the experience you had. I'm personally handling your case, and we appreciate you bringing this to our attention.
  
  According to our records, you ordered the Sweetest Surprise Pastel Bouquet and the Peace Lily ***** was placed on 04/25/2025, and it is expected to be delivered on 04/26/2025. To make sure the order was fulfilled successfully, we contacted several stores; unfortunately, we ran into problems with availability. After that, we asked our farm-fresh facility for help in delivering sunflowers and an imperial purple orchid. On the day of delivery, nonetheless, the arrangement wasn't handed over to the receiver.
  
  Due to the fulfillment issue, we issued a full refund of $151.24 on 04/29/2025 at 8:29 PM. The refund transaction number is pi_3RHmisAFTSA3Qiw23EFO75M4. It should appear shortly on your account, though the posting time may vary depending on your bank or credit card provider.
  
  This is not typical of the service we aim to provide. At AVAS Flowers, weve proudly served customers for over 30 years, delivering thousands of floral arrangements across the **** annually. While we do our best to ensure every order meets our standards, we regret that we fell short in this case.
  
  We completely understand how disappointing this must have been, especially on such an important day. Again, we sincerely apologize for this experience and truly hope youll consider giving us another chance in the future. Were constantly working to improve every aspect of our service.
  
  Thank you again for reaching out and allowing us the opportunity to make things right.

  Customer Answer

  Date: 05/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ** ********

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid extra delivery fee to have items there by 2. NOTHING was delivered. You call there customer support and it will say they will call you back. THEY DON"T. You try to do cancel order and it puts you in a loop in their website. It does not give you a way to talk to any human or get a refund and cancel this order. Reviews on the website are false. When you do google reviews it is seriously bad reviews. I should have checked google reviews before. This is site is a farse.

  Business Response

  Date: 04/28/2025

  Hi *******
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  Our records show that you ordered a Red White & You arrangement, a Mylar balloon, and a greeting card on 04-25-2025 for same-day delivery. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of our local designers. Unfortunately, we encountered availability issues. We then reached out to discuss an alternate delivery date to ensure we didn't miss the opportunity to send something special to your intended recipient. However, we understand that an alternate date was not feasible for you, and you requested to cancel the order.
  
  Since there was an issue with the order's overall fulfillment, we have canceled the order as requested and issued a full refund of $131.88 on 04-27-2025. The transaction ID is  *************************** and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Additionally, we're sorry for the difficulty you experienced in reaching us. Our phone lines were working correctly, but there were times in the day when we had to cater to more calls than usual, which may have impacted the waiting time for our other customers.
  
  We apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the US.  
  
  Thank you so much for contacting us and letting us help you.
  

  Customer Answer

  Date: 04/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Avas flowers on April 19 to be delivered the next day they changed my date of delivery twice now they took my money and have not delivered flowers the order number is ******** I have tried numerous times to contact a representative and cant there is a *** tracking number but *** has not received order

  Business Response

  Date: 04/25/2025

  Hi *****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  Our records indicate that you placed an order for the Sunflowers arrangement on 04-19-2025, for same-day delivery. We sincerely apologize for the flowers not being delivered as scheduled. This is not a common occurrence at ****, and we regret that you had to experience this situation. For over 30 years, our company has been committed to providing top-quality floral arrangements, successfully delivering tens of thousands of orders each year to satisfied customers across ******************
  
  Following our phone conversation, you confirmed your agreement with the proposed resolution a gift basket to be sent in place of the original arrangement. Weve submitted the delivery request, and the gift basket is scheduled to arrive on 04-29-2025.
  
  We truly apologize once again and appreciate the opportunity to make things right. We hope to have the chance to serve your floral needs in the future as we continue to grow and improve. Thank you for reaching out and allowing us to assist you.