We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Marketing Services

Domain Networks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 102 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My employer was sent 2 solicitation letters, appearing as bills. They were paid by mistake, and when the error was realized, the company was immediately called at the number provided on the letter (************) with no answer. An email was also sent to the email address provided on the same letter ************************* to request contact for the purchases to be cancelled and refunded.

    Neither phone call nor email has been answered, even with further attempts to reach the company by both contacts provided. The phone calls have never once been answered or returned, nor have the emails received a reply or any indication they were received.

    Business Response

    Date: 08/28/2023

    I apologize for the inconvenience; I am showing that the payment made was refunded on the 17th of August. 

  • Initial Complaint

    Date:07/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get these letters fairly frequently. It looks like a renewal for a domain name. It is actually a fee for listing a domain name on domainnetworks  .com , which I have never done and why would anyone pay $289 for that?

    They must make money from this scam but it really looks like a scam and should be illegal.

    They need to stop. Some people are literally being scammed out of $289

    Business Response

    Date: 08/08/2023

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. The mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. With that being said, I am placing you on our do not contact list. 

    Customer Answer

    Date: 08/08/2023

    Complaint: ********



    I am rejecting this response because:



    While it is true that tge mailing contains these words, the formatting is deceptive and gives the impression that this is a service you are meant to renew. Why anybody would willingly pay hundreds of dollars to be listed on a website is beyond me. This is clearly meant to dupe people who are not paying attention.

    Thank you, however,  for placing us on the do not contact list.




    Regards,



    ****** ********* 

     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second complaint I have filed. Domain Networks has sent another scam bill to our organization for our website. I want the business to stop sending these fake bills to our business.

    Business Response

    Date: 07/05/2023

    I apologize for the inconvenience; I am placing you on our DNC list. I am not sure why it did not work the last time but I am going to add you again. 

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a misleading invoice for domain listing renewal. It was not a renewal it was a solicitation for services. I paid $289 with my debit card. I attempted to call the company at ********** multiple times to cancel this service and no one ever answered the phone. I sent a message on their website under the contact us heading with no response. And I emailed a request for refund via email at ************************

    Business Response

    Date: 07/17/2023

    I have attempted to refund this payment, it is saying transaction declined, have you reported it to your card company? If so, that is why I am unable to process the refund, if you have not received a refund, please let me know, send me an email to ***********************

    Customer Answer

    Date: 07/18/2023





    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and I am requesting that the company mail us a refund check for the $289 made out to ****** **** ******* *** **************** ** ******



    Regards,



    ****** ********

    Customer Answer

    Date: 07/19/2023

    I replied to the complaint to accept the respond that they attempted to refund the card but was unable to do so because it was declined. We cancelled the card out of caution for fraud. So, the card cannot be used to refund the $289. I replied that we would like the refund to be sent to us via check. However, I typed the incorrect zip code. Below is the correct address and zip code.

    ******
    **** ******* **
    **************** ** *****

    Please kindly update my response to reflect the correct zip code.

    I look forward to having this issue resolved as soon as possible.

    Warm regards,
    ****** ********
    ***** ***************
    ****** **************** **

  • Initial Complaint

    Date:05/22/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received letter at my Business PO from Domain Networks offering list my business for $289. I Have absolutely no desire to use Domain Networks, I have never ever reached out to them asking for services, nor have I signed up for any newsletter, offers, etc. from them. I do not want to receive any offers from this company with a very, very bad reputation in the website market. I want them to remove me from their mailing list and never again send me any mail, be it physical or digital.

    Business Response

    Date: 05/24/2023

    I apologize for the inconvenience; I am placing you on our DNC list. 

    Customer Answer

    Date: 05/26/2023

    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ***** ********

  • Initial Complaint

    Date:05/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DomainNetworks sent us a letter with an invoiced bill for $289 for 'marketing services' and 'domain registration' yet we have never done business with this company.

    They included '*********' in their invoice which is our domain registrar so it tricked us into paying them.

    We sent a check (mistake) and it was cashed and essentially stolen.

    This is a fraudulent company that we cannot contact in any way whatsoever.

    Business Response

    Date: 05/15/2023

    I have processed your refund for you, as I do daily for anyone who request it, we do have an email and phone number available that i alone respond to daily, I do not understand how I missed both your calls and emails, but I do apologize. I have mailed your refund check to **** ****** ** *** ***** ******* ** ****** I apologize for any confusion. 

    Thank you,

    Domain Networks 

  • Initial Complaint

    Date:05/03/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We filed a complaint with the BBB a while back about recieving misleading spam in the mail. We were told by the company through the complaint that they would not mail us again. We recieved another mailing this week. This business has an "F" rating due to scamming. When will the BBB step in to stop this company?

    Business Response

    Date: 05/05/2023

    I apologize for the inconvenience; I have searched through, and I believe I have found every code needed to remove you completely form our database. Please email me at *********************** if you get any others that might have been mailed before today and I will get that taken care of. 

    Customer Answer

    Date: 05/05/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,

    ** ******

  • Initial Complaint

    Date:04/24/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving unsolicited mailers which are deceitfully disguised as a domain renewal letter from MySafeDomain. These mailers were never solicited and we have never done business with this company. MySafeDomain is a spin off name from Domain Networks to try to scam people to renewing this junk offer. The letter we received will be forwarded to both USPIS and FTC.

    Business Response

    Date: 04/26/2023

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. If you will please send me the ID from the mailer, it starts with three letters and follows by numbers, I will be happy to stop more from coming. 

    Customer Answer

    Date: 04/27/2023

    Complaint: ********



    Attached is copy of the mailer, confirm when mailers to my address have been unsubscribed. 




    Regards,



    ***** ******
    * 
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Business Response

    Date: 04/27/2023

    I apologize for the inconvenience i will have you properly removed from our list, if you receive any other mailers please email me at ***********************

    Customer Answer

    Date: 04/28/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ***** ******

  • Initial Complaint

    Date:04/14/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On several occasion (most recently April 10, 2023), I have received deceptive letters from this business trying to trick me into moving my domain name (at a greatly inflated 10 fold rate) to them instead of the reputable company that I deal with. I am savvy to this, but I deal with many older clients that I fear might fall for this scam. Most recently they have tried to convince me to pay for a domain during a period that it is already pre-paid for. This is just stealing. This company does nothing reputable and should be shut down.

    Business Response

    Date: 04/14/2023

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing.

    Customer Answer

    Date: 04/17/2023

    Complaint: ********



    I am rejecting this response because: Although the stated text is included, it is very small. It is clear to me that this mailing is intended to deceive un-savvy recipients into thinking they are renewing their domain. Additionally, whatever service that is provided for this exorbitant fee provides no benefit at all to the purchaser. This is a scam that checks just enough legal boxes to stay in business, but a scam none-the-less.







    Regards,



    ****** ******* ** 

  • Initial Complaint

    Date:04/07/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ********* ********** ******* ****** *********** received a solicitation from Domain Networks in January 2023 for $289.00. We are a nonprofit organization and have limited funds already. A demand letter was sent via certified mail to their addresses in New Mexico and North Carolina, demanding that Domain Networks return all funds paid to their organization, otherwise we will be pursuing legal action. After confirming that this demand letter was received at their NM address on April 5th, 2023 with certified mail, I began mysteriously receiving phishing emails from the "Better Business Bureau" regarding a complaint. Knowing I had not filed this complaint yet, I knew that these were ill-timed phishing attempts, and promptly deleted these poor efforts at further defrauding our organization and individuals involved. Now that Domain Networks allegedly feels the need to further defraud our nonprofit organization, we will be pursuing legal action through the law firm that represents the association, and we will be contacting the Albuquerque Field Office of the FBI.

    Business Response

    Date: 04/07/2023

     I have processed your refund request; I apologize for any inconvenience.  I am behind on emails and refund requests due to illness. I have mailed the check to your address; you should receive it within the next ten days or so. 

     

    Thank you,

    Domain Networks 

    Customer Answer

    Date: 04/12/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, if held to be true, is satisfactory to me. I look forward to receiving your check in the mail, and if not received, we will be escalating this further.



    Regards,



    ****

Domain Networks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.