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Business Profile

Acquisitions

Wollemi Acquisitions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Acquisitions.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need a Lien release verifying that Wollemi is able to sign for Santander at the bottom of the title.

    Business Response

    Date: 05/01/2023

    Please accept this as the response of Wollemi Acquisitions, LLC ("Wollemi") to this complaint.  This appears to be a person associated with business Titlemax in ******* (not Wollemi's customer) but we do want to address his problem.  We will be sending him the documents that should adequately address the issue to his attention at the Titlemax address that was provided in the BBB complaint.  If there are any further issues please let Wollemi know.

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a car that was included in my Chapter 13 bankruptcy and the bankruptcy has been discharged as paid in full and all debts paid. I need the title to my vehicle released.

    Business Response

    Date: 05/01/2023

    Please accept this as the response of Wollemi Acquisitions, LLC ("Wollemi") to this complaint.  We believe that this issue has already been resolved as the referenced title with **** released was sent by Wollemi via Fed-x on April 27, 2023 (tracking no. 397561320100) and delivered to the customer on April 28, 2023.  If there are any other issues, please let Wollemi know.

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed and I cant get in touch with this company to find out what I owe of to obtain my personal items.

    Business Response

    Date: 04/25/2023

    Please accept this as the response of Wollemi Acquisitions, LLC ("Wollemi").  Wollemi is a passive account owner.  All servicing is done on this account by our servicer ******************* Services, LLC ("AIS") including all actions relating to the repossession.  AIS can be reached by calling ************.

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a title with Santander Consumer ******* as the lien holder and Wollemi Acquisition LLC signed off in the "Release of Lien or Security Interest" box on the title. When I take it down to the *** to put it into my name, the *** is requesting some sort of documentation supporting the fact that Wollemi Acquisition LLC is able to sign off the security interest for Santander Consumer *******. After calls to both companies, they "could not assist me" since I am not the name on the title, which is what I am trying to get done! Please, I need documentation to assist the *** in recognizing the ability of Wollemi Acquisition LLC to sign over interest to this vehicle in lieu of Santander Consumer *******. Last 8 of VIN: EC006360.

    Business Response

    Date: 04/05/2023

    Please accept this as the response of Wollemi Acquisitions, LLC ("Wollemi") to this complaint.  Wollemi does believe that we can assist and resolve this problem for ******************** but, since the vehicle's prior owner is our customer, we need to be sure that we are properly getting involved.  Please provide us with proof of the actual sale of the vehicle such as bill of sale or copy of the back of the title to evidence the signatures required for the sale.  Once we have that we will take the steps necessary to resolve the issue.

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid of the debt for a 2013 **** Escape Vin# 1FmcuoG95dud64298. This debt was sold to Wollemi by *********. Debt was paid off well over a year ago. We are trying to sell the vehicle and now have a buyer but can't proceed because the *** still shows ********* as the lien holder. I CAN NOT get through to anyone. After a few minutes of holding the phone disconnects. We are about to lose this sale if I can not get the title cleared asap. This should have been done when the vehicle was paid off. ********* told me that they have to have communication from Wollemi before they can help. Please help me get in touch with someone who can help. I do not have the old account number.

    Business Response

    Date: 03/10/2023

    Please accept this as Wollemi Acquisitions, LLCs (Wollemi) response to ***************************** BBB complaint.  Our records indicate that documentation to release the lien on the vehicle was mailed to ****************** at ************************************************* on or about May 26, 2021.  We would ask that ****************** check to see if she can locate those documents.  However, in order to provide additional assistance, Wollemi will have a new lien release mailed to ****************** at **************************************************

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to get my original paperwork from this company. My vehicle has been paid in full in which the company sent me a letter stating that. However, I only received photo copies of the original documents. I am unsure of why this company did not send me my original paperwork when they sent the photo copies back in July of 2020. There is no supervisor to contact and I have been feuding with this company for about a week and a half. I have not received a contact back regarding this situation and I have to call Wollemi Acquisition to be told they are working on it. This is very unprofessional to keep the original paperwork from the owner when the vehicle is paid in full. I have received the titles to the vehicle with two separate *****. Only one lein signed off. In the ****************** I have to have the original paperwork to get the lein off.

    Business Response

    Date: 03/03/2023

    Please accept this as Wollemi Acquisitions, LLCs (Wollemi) response to ************************* BBB complaint.  Our records indicate that the vehicle title was previously sent to the co-obligor on the account.  If possible, we would suggest that ************** check with the co-obligor to see if the title is in the co-obligors possession. However, in order to provide additional assistance, Wollemi has requested that a lien release be mailed to ************** at ****************************************************  

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Currently in a Chapter 13 bankruptcy plan. My secured asset was recently paid off through my plan (Dec. 2022 ). Have been trying to reach Wollemi to secure the title to my vehicle,2018 Dodge Charger VIN #***************** without any success. The phone numbers that they show online are either busy or no one answers. Need to get in touch with them to resolve this problem.

    Business Response

    Date: 01/10/2023

    Wollemi Acquisitions, LLC (Wollemi) is filing this response to ********************* BBB complaint (Complaint ID: *********.  We apologize for any difficulty in making contact regarding the subject account.  Please be advised that Wollemi is a passive account owner that outsources all account servicing to third party service providers.  *************************** may contact the servicer of the account, American InfoSource, at ************ for further information. Sincerely, *********************, Vice President

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact Wollemi Acquisitions, LLC for over a year now, to no avail. Either the phone number is busy or it hangs up on you. There is no email address or any chat options, or a direct website for that matter. My vehicle was repossessed & I have no way of finding out to recover it or how much I need to pay. This is ridiculous!

    Business Response

    Date: 12/27/2022

    Please accept this response on behalf of Wollemi Acquisitions, LLC (Wollemi) to ******************** BBB complaint.  We apologize for any inconvenience in obtaining information regarding this account.  Please be advised that Wollemi is a passive account owner and all of its accounts are serviced by third party servicers.  Here, American InfoSource *************) is servicing the account.  You may reach out to American InfoSource for information regarding this account.  Sincerely,*********************, Vice President

    Customer Answer

    Date: 01/05/2023

     
    Complaint: 18560857

    I am rejecting this response because: this information should be more readily available to customers. I have been trying to reach someone for 2 years using the phone number that was provided by my attorney! There is NO information on line, no phone number, no email, nothing! If I found anything "Wollemi", is was on another website & they said they had no affiliation with them. After several unsuccessful calls that were routed to ************* by myself & my attorney, and after extensive research on my part, I was finally able to locate an alternate phone number for ************* & was able to reach the proper people who were able to assist me. If this information was more readily available to customers, my vehicle never would have been repossessed, it would have been paid off 2 years ago! 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact this company several times and all numbers I call I just get a busy signal. My car loan was sold to this company during my Bankruptcy. My Bankruptcy was discharged on 11/14/22 and have not received the Title for my car. Please advise this company to send the title for my car to *************************************, **. ***** Thank You *******************************

    Business Response

    Date: 12/12/2022

    Please accept this response on behalf of Wollemi Acquisitions, LLC (Wollemi) to ************************* BBB complaint.  The vehicle title has been requested from Wollemis title servicer and will be expedited to ****************** upon receipt.  Sincerely, *********************, Vice President  

    Customer Answer

    Date: 12/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need the title to my vehicle, chapter 13 bankruptcy was finished in January 2022

    Business Response

    Date: 12/12/2022

    Please accept this response on behalf of Wollemi Acquisitions, LLC ("Wollemi") to this complaint.  Wollemi did cause the title to be delivered by Federal Express to the attorney, ********************** and has confirmed that it was delivered.

Wollemi Acquisitions, LLC is NOT a BBB Accredited Business.

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