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Business Profile

Airlines

Allegiant Air, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.1/5 stars

Average of 162 Customer Reviews

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Review Details

  • Review fromTeri E

    Date: 09/08/2023

    1 star
    ADA violation - Allegiant does not accommodate people with disabilities, will reject requests and will not respond to clarification or discussion concerning disabilities.
  • Review fromcraig z

    Date: 09/07/2023

    1 star
    Your customer service is awful. I am usually an adament supporter of Allegiant and tell everyone to use you but I just spent 3 days trying to book a BOGO airfare. Endless hours on hold and your call back service never called me back. It COST ME HUNDREDS in additional airfare and car rental cost as the prices increased significantly from when I started to actually booking. You should be crediting that difference when it is due to your understaffed call center and faulty call back service.
    At the end of the day my trip cost the same as if I didn't use BOGO a few days earlier with way less frustration.
    Update. They couldnt make the credit card(their card) work and blamed it on **** ** *******. After calling the bank it was on allegiants end so back to calling in AGAIN??
  • Review fromKathe S

    Date: 09/06/2023

    1 star
    Never received email with confirmation number. Website says you can get the number by entering first/last name and last 4 digits of cc# after going through "manage travel" link. The link fails and says to call their customer service. On hold for an hour before giving up. Try online live chat, not in service. Now trying to cancel flight within the 24 hour grace period but no way to get through. Finally fill out the form to send an email. Hoping they will honor my request to cancel. Very frustrating. In this process I see nothing but complaints from customers and an F rating from BBB. Wish I would've researched the airline before I booked.
  • Review fromJason P

    Date: 08/30/2023

    1 star
    Trying to cancel a flight that I paid Full fare to get a refundable fare. When I go on the App to cancel trip… it says I can’t cancel through the App and must call. Have called their number on three different occasions and every time I’m on hold for 30-45 minutes without getting through.
  • Review fromLISA P

    Date: 08/21/2023

    1 star
    HORRIBLE!!! They cancelled my flight last minute for the second time!!! Cost me double to have to rebook and they refused to pay me the difference.
    When I called in the lady was rude. I kept my cool the entire time and asked to speak to her supervisor and she said "They are going to tell you the same thing.. but whatever".
    Disgusting service and support! Never again!
  • Review fromken j

    Date: 08/20/2023

    1 star
    The agent at the Alligiant check in desk did all she could to make this an unpleasant and stressful experience. My wife and I were traveling with a personal item bag that was purchased for that particular purpose and used many times. The cloth straps hung over the side and she tried to charge us $50 and call it a carry on. I tied the strap which seemed to upset her. We had purchased a suitcase that was 1/2 Lb. over the limit so we had to remove the 1/2 Lb jacket from the suitcase. The agent said that she will be coming to to gate and that if my wife puts the jacket or anything else into the personal item bag that we will not be able to get on the flight. This was so ridiculous! The others at the desk couldn't look us in the eye. She was very unfriendly and rude, and I will not use this airline again at any price!
  • Review fromBrenda C

    Date: 08/10/2023

    1 star
    Horrible. Has been the airline I fly 10-12 times/yr.
    Last few flights hours of delays! Just cancelled a flight to drive because I don't have time for any delay.
    Offered coupons by email that never work.
    Do NOT recommend!
  • Review fromPam M

    Date: 08/09/2023

    1 star
    So I was scheduled to leave Lexington Kentucky at 2:00 The flight kept getting delayed until 9:30 at night The lady had said if you choose to wait each person will get a $50 voucher when I called to question it no one knows what I'm talking about it actually came out of her mouth that we would get that for waiting the 7 to 8 hours in the lobby
  • Review fromBurke F

    Date: 08/05/2023

    1 star
    My wife and I flew Allegiant to go on our honeymoon in Las Vegas. We had an early morning flight scheduled to come home to WI on Friday morning. We saw the cancellation sent at about 1:30 AM. The message directed us to the website or to call customer service for options. There was no reason given for the cancellation. I then call customer “service”. She starts running through her script telling me what is going to occur. At this point, time is ticking away on my options for finding alternative ways to get home, and I want her to cut to the chase. I interrupt her spiel so that she can give me alternative flights home that leave today, telling her that I am willing to fly to other areas. She patronizingly tells me that she is a professional , and curtly tells me to stop interrupting her so she can finish her speech. I stop talking and allow her to do so. She eventually lists off some options, and I calmly listen. She then curtly asks me if I’m still there? I tell her what I tried to tell her when I interrupted in the first place, that a refund is a last resort, and I want to hear flight options first, and that I am simply listening. I decide that I want the refund because the flight options are not acceptable. When I got my email from the company providing compensation for the inconvenience, it was for only $200, which doesn’t come close to covering the cost of purchasing a same day ticket from another carrier.
    Bottom line: If all goes well, and your flights are not delayed or canceled, Allegiant is a perfectly fine airline to use. If anything happens, you will likely be frustrated and wishing you paid extra for a reputable airline to bring you where you want to go. You probably will either be stuck for days in whatever city you are leaving from, or stuck paying for unused hotel stays due to their short notice in advising on cancellations. I will never roll the dice with Allegiant again, and I will happily tell everyone I know not to use them.
  • Review fromRebecca D

    Date: 08/04/2023

    1 star
    Flight cancelled 3.5 hours prior to boarding time. A group of 5 of us planned on attending oldest daughters baby shower. A well-earned and deserved vacation was needed and now will not happen. Very disappointing. The unfortunate result is that I will not be able to attend a family event and will lose about 800 dollars in hotel fees, since 24 hours notice was required. Zero customer service. 200 Dollars compensation inadequate. Very disappointed. I attempted to use Allegiance once before about a year ago when a trip to Nashville was cancelled during Easter. Now I feel compelled to warn others. Pay the extra money on a reputable airline so your plans are not thwarted. Lesson learned the hard way.

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