Reviews

Review Details

• Review fromShamelle S

  Date: 08/20/2024

  1 star
  This review for Allegiant Airlines is to advise how horrible the customer service was concerning our cancelled flight to Louisville, KY from Orlando, FL on flight 2974. Our family of 4 was scheduled to return home via Allegiant by 8:41pm on Sunday June 30th. Our flight was delayed multiple times until it was finally cancelled at Midnight July 1st. Per the personnel working at the desk, every customer was to receive, a refund for the airplane ticket, along with hotel accommodations for each person, and rental car for each person. The cancellation of this flight, caused us to have to book a new flight with another carrier, which came out to almost 900 dollars, the uber ride, to the main airport was 120 dollars, and the rental car from the airport in Cincinnati OH (this was the closest location we could get to our home) ended up being almost 200 dollars. This additional amount of 1200 was an unplanned expense and has placed a financial hardship on our family. We were refunded the amount for the allegiant flight but that has been it. I have been attempting to work with Allegiant to rectify this situation to no avail. We were told they would send an additional 200 dollars and that would be it. Nothing close to what was promised by the staff. I won't be booking with Allegiant for any more trips

• Review fromMichael V

  Date: 08/08/2024

  1 star
  I agree with about everything the previous review say. I was charged $91.29 for one carry-on bag, which was all I had. I thought I had purchased a bundle package for that amount which was to include other services which I did not have, nor used, only the carry-on. Plus, I am a veteran, which is stated on my driver's license. Veterans are supposedly not charged for luggage at all. Not so.
  Yes, I too believe these folks are out to get your money for nothing in return. Also, the customer service phone line is absolutely useless. You have to wait and wait and wait and then wait some more, for hours, not minutes.

• Review fromJeffery B

  Date: 08/06/2024

  1 star
  zero customer service and no accountability for bad employees. I had a flight lose an engine and emergency land. we got stranded in a random city for 6 hours with no help. The gate agent threatened to call cops if anyone asked her a question.

• Review fromBohae L

  Date: 08/06/2024

  1 star
  I want to expose Allegiant Air’s misconduct. On August 4th, I was scheduled to fly from Austin to Virginia on flight 1516, departing at 2:34 PM. Arriving two hours early with my two daughters and 78-year-old mother, we faced repeated delays starting around 1:40 PM. We were eventually told the plane needed to refuel in Houston. With my children’s school orientation the next day and my mother running out of medication, getting home was urgent.
  After over 7 hours at the airport, we were informed the flight was canceled due to weather. The weather in Austin was clear, and there were no issues at our destination. I was told the cancellation was due to Tropical Storm Debbie, though a timely departure would have avoided this.
  The airline’s response was unacceptable. Ground staff directed us to call the service center for rescheduling or refunds, offering only a flight on Thursday or a refund. After seven hours of waiting and frustration, I was threatened with airport security and ordered to leave, seemingly due to my being Asian. Expelled from the airport, we had to find relatives in Austin for a late-night pickup.
  Desperate to get home, I called the service center multiple times. After a long wait, I was offered the same options as at the airport: a flight on Sunday or a full refund. I questioned why the next available flight was so late and what about the additional costs. I refused to hang up until a representative offered a flight to Pittsburgh at 6:30 AM the next day. I accepted, rented a car, and drove 190 miles home. Allegiant Air’s lack of responsibility led to delays, confusion, and around $500 in additional costs.

• Review fromAm O

  Date: 08/05/2024

  1 star
  I've flown allegiant several times and no problem. This last time we was trying to leave destin airport and flight kept getting delayed. Then finally they just said it was cancelled with no answers as to when it would be rebooked. They basically gave us a piece of paper that said call this number for travel assistance. Had over a 2hr hold to speak with someone. The vouchers and refund was ok but still we were stranded with 6 kids. Most people had option to get a rental but no cars available to accommodate all of us. Then did even offer to put us up in a hotel. I've flown with other airlines that was their fault on cancellation and they put us up in a hotel. For a family of 8 you budget for a vacation and didn't expect to have to pay for another night stay as well as getting a rental on top of that. With this experience definitely makes us not want to fly allegiant again. We had to fly into KC and then get yet another rental to make it to wichita. And on top of that one of the older kids lost their job due to this inconvenience. I know stuff happens but be more accommodating to keep people flying with you again.

• Review fromNate C

  Date: 08/05/2024

  1 star
  My experience with Allegiant was HORRIBLE. They left my bag at my departing airport IAD and I received no explanation or notification the whole weekend of my trip AS TO WHY OR HOW my luggage was held at the departing airport. I had alot of valuable items and gifts that I needed during my trip. And when I landed at my destination the baggage manager just brushed me off saying this was not their issue and that “they are just a face” and “this is a low budget airline”. This is completely unacceptable. I do not care how “low budget” an airline is. If you have the nerve to charge me for my bag to be checked and the smallest services I expect it to get to my destination. In addition, how is there no one available AT ALL during the weekends when you have flights and passengers actively traveling? The communication during my trip was PISS POOR. I will be filing a claim for reimbursement for all the items I had to PURCHASE due to not having my luggage at my destination. This was a COSTLY error in the amount of thousands of dollars for me. I will not be traveling with Allegiant ever again.

• Review fromJon S

  Date: 08/02/2024

  1 star
  No where on the Allegiant Air website when booking flights during the entire process does it reflect veterans get free checked bags. So of course I purchased the bundle package to included checked bags. Upon arriving at the airport I was informed my checked bags were free due to veteran status with proof of Identification. I was told to contact the customer service number and after waiting for over an hour on hold, I was told that because I purchased the bundle package my checked bags wouldn’t be reimbursed. The only place I found on the allegiant main website of the veteran getting free bags is under the customer service tab which you would have no reason to go under unless you’re having issues with booking or something else. For allegiant being military friendly supposedly, you would think on their main page and especially when booking it would advertise veterans get free checked bags upon verification at the airport.

• Review fromErica D

  Date: 08/01/2024

  2 stars
  Let me start by saying that Allegiant is super convenient for getting to many places quickly. However, this last trip was rough, mainly because of the employees. From the start of our day trip (two flights round trip on the same day), the ticketing process was a mess. But hey, that’s okay, right? Well, it was fine until the customer service desks (three of them) started arguing, nearly causing us to miss getting our boarding passes printed. This behavior was completely uncalled for and a gross display of poor customer service.
  Moving on to the flight, we encountered some trouble and needed an engineer. No big deal—better safe than sorry! Our group jokingly said, “Well, shots for everyone!” Keep in mind this was a 7 AM work flight, and no one in our party was drinking (at least at this point, haha). The flight attendant turned around and snapped, “It seems as if your group has already been drinking too much!” This was very rude.
  While we waited for the engineer, our group was seated all over the plane. I headed up to an empty seat next to another passenger so we could work together while we sat on the tarmac. The flight attendant came on the speaker very rudely and said, “You need to return to your assigned seat.
  Still a great option for me to fly because of my work patterns but may not continue in the future if I continue to feel at risk of not being able to fly for any number of reasons because of the rude, miserable employees.

• Review fromMichael J

  Date: 07/27/2024

  1 star
  Allegiant is absolutely horrible. I fly on a regular basis. There has been several flights delayed and canceled flights with no conversations. They are a horrible company. You have to call and stay on hold for an hour to talk to a person I would not recommend them.

• Review fromOwen M

  Date: 07/27/2024

  1 star
  Worst! Just like most modern day airlines they only care about profit. Understaffed and unable to keep their schedules on time. Gate attendants don’t care and show no empathy. Trapped at the airport for hours and hours with kids and cannot even leave because they won’t give me my checked bag! This is criminal!