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Business Profile

Concealed Carry Training

Concealed Coalition, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concealed Carry Training.

Complaints

This profile includes complaints for Concealed Coalition, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a lot to conceal coalition for misleadingly taking money from hard working people they have refused to refund my money I never wanted a gun holster that I have to return to get a refund then offered a100.00 gift card for restaurants I have to pay bills not eat.140.00 is a lot of money to me these ads and the people behind them need to pay everything back and heavily federly fined so BBB do something about it like you say you can. Concerned citizen D.L.

      Business Response

      Date: 08/23/2023

      Thank you for taking the time to reach out to us regarding your Concealed Carry Weapons Certification. We realize that the process can be confusing at times. We make it a point to be known for our **************** and would like to resolve this situation as soon as possible.When reviewing your account I see that you did choose to purchase a holster, as well as your ******** In person training and certification. As our **************** Agent explained when you called in, we have a very strict No Refund Policy that is posted on our site. We offer knowledge and education to our students. During that phone call on 7/17/23 you were offered and accepted a $100 gift card in a good faith effort to resolve this situation. At that time we considered this issue resolved. You have one year to complete your in person training. Please contact us at ************ to schedule with one of our agents.

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for training classes conducted in ** required to receive a concealed weapon permit. On the website I went through an online pre-qualification questionnaire and listened to a video in which questions followed before I could schedule my class. I also needed to pass an *** background check to qualify for the class--I did not pass and could not participate in the class.I explained my concern with the background check to ******* when I signed up, and she told me that I could seek a refund if my background check was denied. So, when I called for the refund, the company claimed that I had received an online training course--this did not happen.After reading other reviews, several others were similarly scammed out of their money. It's evident that services were not rendered, and the excuse they give qualifies as a scam.

      Business Response

      Date: 01/15/2025

      We would like to confirm that a full refund was issued to you on July 6, 2023. At this time, we consider the matter closed.

    • Initial Complaint

      Date:06/23/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ********* Concealed Coalition offered a program to get a national concealed carry permit for weapons. I began filling out the forms and paid for the online course. Not once was I asked if I already had a concealed carry permit in my state, which I have had and still currently have. I was only purchasing a national concealed carry permit they were advertising on ********* However, after I paid for the course, of $134.53 on June 14, 2023, all they give me is information on how to get my concealed carry permit for my state! I already have that! They specifically state a "National Concealed Carry Permit" and show a badge along with it. When I called customer service on June 22, 2023, at 5:20 pm, the customer service agent told me since it was an online course and is not returnable, she is refusing to issue me a refund. I told her the advertisement was misleading at best, if not fraudulent, as there is no National Concealed Carry permit good in all 50 states.

      Business Response

      Date: 01/17/2025

      Thank you for reaching out to us. We want to clarify that while we provide quality training necessary for obtaining your Concealed Weapons permit based on your states requirements, we are not able to issue the permit itself. To obtain your concealed carry permit, you must go through your state and submit the required documentation directly to the appropriate state authority.
      We are committed to transparency and strive to provide clear information regarding our services. Our disclaimers and refund policy are readily available on our website for your reference.
      As stated in our refund policy, we are unable to issue refunds for the online training or certificate once they have been provided.

    • Initial Complaint

      Date:06/22/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, June 19, 2023, I saw an ad on my computer, offering a certificate for carrying a concealed weapon. I have my ***** license to ********************** a ********************** weapon, so I wanted the certificate to hang on my wall. I paid $85.41 for a certificate that I could print out, as well as a certificate to be mailed to me through the mail. AFTER I HAD PAID, and only AFTER I had paid, they stated that I had to take their course. I, immediately, called them at **********, and I spoke to someone on the phone. I told him that I already had my concealed weapons license through the **************, and all I was interested in, was getting my certificate like they had stated online that I could do. He said that I would have to take the course to get my certificate. I explained to him that I already had my license to ********************** a ********************** weapon. I told him that I had already paid for the certificate, as well as a hard copy of the certificate, and if they were not going to send it to me, I wanted a full refund. He stated that they would not refund me my money. I, again asked him for a refund, because, it never stated that I had to take their course to get the certificate. He, again stated that I could not get a refund. I asked him to let me speak to his supervisor. He stated that it would do me no good. I, again, asked to speak to his supervisor. He told me to hold on. Then, the phone went blank. I continued to hold on for, approximately, 10 minutes, and then I disconnected. I would like to have my money back. They did not try to resolve the problem, at all. The order number is *******. Please, please help me to get my money back. They are deceptive, and this was fraud!! Thank you, so much, for your kind assistance in this matter!

      Business Response

      Date: 07/25/2023

      Thank you for taking the time to reach out to us regarding your Concealed Carry Weapons Certification. We realize that the process can be confusing at times. We make it a point to be known for our **************** and would like to resolve this situation as soon as possible. On our face page and all following pages we make reference to your "certification". This is not your concealed carry permit. That would be illegal. Additionally, you cannot purchase a certificate without completing our course. If a company would sell you a certificate without attending the state required training and/or live fire as required I would question the integrity of their business. The certificate that you receive from us is a legal document and should be treated as such. We provide valuable education necessary to safely carry a weapon concealed.  As our **************** Agent explained when you called in, we have a very strict No Refund Policy that is posted on our site. The purchase of your class is good for 1 year. You can complete your training with us at any time within that year to receive your certification. We have thousands of happy and certified members. It is the responsibility of the consumer (yourself) to research and become familiar with your State and County Concealed Carry Rules,Qualifications and Laws. This process is explained both in writing and in video on the home page. For more information, please call us between the hours of 8AM and 5PM CST. We are available Monday through Friday for your convenience. Our phone number is **************

      Customer Answer

      Date: 07/28/2023

       
      Complaint: 20205626

      I am rejecting this response because: the company misrepresented what they were offering. That is NOT my fault, and I want a FULL refund, IMMEDIATELY!! This business is a fraud, and needs to be closed down RIGHT NOW!!!

      Sincerely,

      **********************************************

      Business Response

      Date: 08/24/2023

      As our ******** Service Agent explained when you called in and in the response that was made here, we have a very strict No Refund Policy that is posted on our site. The purchase of your class is good for 1 year. You can complete your training with us at any time within that year to receive your certification. We have thousands of happy and certified members. It is the responsibility of the consumer (yourself) to research and become familiar with your State and County Concealed Carry Rules, Qualifications and Laws. This process is explained both in writing and in video on the home page. I have attached screenshots from our website to this response. It is our hope that you choose to attend one of our classes to become familiar with the laws, rules and qualifications of your state.

      Business Response

      Date: 08/25/2023

      As our ******** Service Agent explained when you called in and in the response that was made here, we have a very strict No Refund Policy that is posted on our site. The purchase of your class is good for 1 year. You can complete your training with us at any time within that year to receive your certification. We have thousands of happy and certified members. It is the responsibility of the consumer (yourself) to research and become familiar with your State and County Concealed Carry Rules, Qualifications and Laws. This process is explained both in writing and in video on the home page. I have attached screenshots from our website to this response. It is our hope that you choose to attend one of our classes to become familiar with the laws, rules and qualifications of your state.

    • Initial Complaint

      Date:05/22/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the permit expecting the documentation to concealed carry only to find out after purchase that I have to attend an on-site class in order to obtain the permit. Have email the company asking for a refund due to the fact that I am not taking an on-site course but they have failed to respond.

      Business Response

      Date: 05/22/2023

      Thank you for taking the time to reach out to us regarding your Concealed Carry Weapons Certification. We realize that the process can be confusing at times. We make it a point to be known for our **************** and would like to resolve this situation as soon as possible. We did receive an eMail from you on the date of purchase and our customer service department promptly responded. Yes. You are correct. If you have a DD-214, ********* does NOT require any training to carry concealed. However, we do not issue a ******* Non Resident certificate to students who have not completed training with **. We do have an online portal that you have paid for and are welcome to compete. This will allow you to receive your ******* Non Resident certificate. Live Fire is required for this certificate to be valid. Please contact our customer service department to make ** aware of how you would like to proceed.

      Customer Answer

      Date: 05/24/2023

       
      Better Business Bureau:

      Refund pending

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:05/15/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just completed a course online with this company. It was deceptively advertised as a fast track to ******* concealed gun carry permit process. The internet advertising is blatantly deceptive. The certificate is a generic worthless piece of paper totally not required by *******. The actual class required is in person training of 6 hours which they try to get you to sign up for ($60.00 more) after soaking you for $69.99 on the bogus online class. Blatantly deceptive sale practice as no mention is made of this fact until you had already paid and sat through the online class.

    • Initial Complaint

      Date:04/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Misleading about Concealed Coalition, *** is based online , and offers concealed gun certificates in ******* ** online, wich is Not True. After a video, 10 simple questions they ask for money for shipping, and holder, etc. Once you made your payment, a large statement pop up saying "we are not affiliated to *******, we don't provide concealed gun permits in *******, this is only an online class to help you for your future clases, etc". It's pure misleading AD and you can't find out until the very end. Contact me for my refund.

      Business Response

      Date: 05/18/2023

      Thank you for taking the time to reach out to us regarding your Concealed Carry Weapons Certification. We realize that the process can be confusing at times. We make it a point to be known for our **************** and would like to resolve this situation as soon as possible.We have a very strict No Refund Policy that is posted on our site. In addition,this is not your concealed carry permit. That would be illegal. This is,however, valuable education necessary to safely carry a weapon concealed. In the state of ******* you MUST complete your Concealed Carry Certification,which we provided to you online and you purchased a hard copy as well. In addition to certification you must also complete your Live Fire Training.We have thousands of happy and certified members. It is the responsibility of the consumer (yourself) to research and become familiar with your State and County Concealed Carry Rules,Qualifications and Laws. This process is explained both in writing and in video on the home page. I have attached a screenshot of the ******* facepage of our website as well as a screenshot of the footer on every page of our website(s). We are available Monday through Friday for your convenience. Our phone number is **************.

      Customer Answer

      Date: 05/18/2023

       
      Complaint: 19954791

      I am rejecting this response because:

      Sincerely,

      *************************

      i understand that this is NOT a permit to carry ! I paid for the online course and order a hard copy of the certificate to my house, the Live Fire Certification that I was not aware that it was a completely different payment that had to be made !! Completely misleading on the website! 
      I called to find out how to schedule the Live Fire Certification and I was told that I would have to pay a extra $49 for the certification, and I also asked for a date and location to see if it would be near my house or a date to see if im off work and I was told that I HAVE TO PAY FIRST to be able to have a date and a location for the certification!!!!! Thats absolutely ridiculous!!! And yes I shouldve read the reviews. Lots of people complaining about the same situation! 

      Business Response

      Date: 01/15/2025

      You signed up for our in-person training class through our website.  Our website states the necessary steps that you will need to complete after signing up. The website states, Step 1: Complete your instructional requirements by watching our short instructional video for free. Step 2: Pass our ********************************************************************************************************** person training with live fire training. Step 3: After you complete the qualification test, we will outline the next steps necessary to secure your concealed carry permit. As you can see step 1 lets you know that you are not paying for the video. step 2 the website makes it clear that you will need to schedule your in-person class with live fire training. We also have our refund policy available for you to read before signing up. At this time we consider this matter resolved. 

      Customer Answer

      Date: 01/16/2025

       
      Complaint: 19954791

      I am rejecting this response because:
      It was not explained over the phone call I made and it was not available in my area ( the class) by you. 
      Sincerely,

      ****** ******

      Business Response

      Date: 01/30/2025

      Dear ******,
      Thank you for reaching out. As per your inquiry, our customer service agents provided you with information regarding Life Fire locations in your area, including the available cities and dates.
      At this time, we consider the matter closed. I

    • Initial Complaint

      Date:04/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 3, 2023, I paid for a firearm course that was scheduled for April 22, 2023. I paid $174.98 for the course thinking that it was all I had to pay in order to attend the course. However, the company used bait and switch tactics to get me to enroll in the course without knowledge of the additional fees I would have to pay. I was not happy with this and called way in advance on April 6, 2023 to ask for a refund. This was definitely sufficient time to cancel my enrollment in the course because it was not last minute at all (16 days prior to the course). **************** only told me that they don't issue refunds even though I called very early ahead of time. I was tricked into thinking that I got a good deal on a service but was not told about the additional expenses to be paid until I already paid my $174.98. I am very unhappy with how this business has treated me as a customer.

      Business Response

      Date: 05/18/2023

      Thank you for taking the time to reach out to us regarding your Concealed Carry Weapons Certification. We realize that the process can be confusing at times, especially in the *******************. We make it a point to be known for our **************** and would like to resolve this situation as soon as possible. As our **************** Agent explained when you called in, we have a very strict No Refund Policy that is posted on our site. Our notes on your account indicate that on 4/5/23 at 11:10a you were advised of our No Refund Policy and that you were offered a $100 gift card for the inconvenience and misunderstanding. You then "declined and said he will keep class". You also called us on 4/19/23 to again request a refund stating that you had changed your mind about taking the class. At this point, we were assuming that you would in fact attend the class that was being held in 2 days and that there was no need for further action on our part. It is the responsibility of the consumer (yourself) to research and become familiar with your State and County Concealed Carry Rules, Qualifications and Laws. We are not affiliated with the issuing sheriff's offices who you would apply to with your signed certification. If you have any additional questions or concerns, please feel free to reach out to us as soon as possible.

    • Initial Complaint

      Date:03/24/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website is deceptive advertising quick concealed carry certification in your area but neglecting to mention that the Live fire portion of the course can be booked months out completely negating the "quick" and efficient process they advertise. They pay to have their name at the top of search result and offer no pricing information until you give them your information. AVOID AT ALL COSTS THEYRE USELESS

      Business Response

      Date: 03/29/2023

      Thank you for taking the time to reach out to us regarding your Concealed Carry Weapons Certification. We realize that the process can be confusing at times. We make it a point to be known for our **************** and would like to resolve this situation as soon as possible. We have a very strict No Refund Policy that is posted on our site. In addition to certification you must also complete your Live Fire Training. Unfortunately, we do not have instructors available in every city of every state to complete your Live Fire Training. I checked the notes on your Order and I see that you did call back into our ********************* to make an appointment with us to complete your Live Fire Training. We have thousands of happy and certified members. It is the responsibility of the consumer (yourself) to research and become familiar with your State and County Concealed Carry Rules, Qualifications and Laws. This process is explained both in writing and in video on the home page. I am sure that you will benefit from your training and will enjoy the knowledge that your instructor is able to share with you. 

    • Initial Complaint

      Date:03/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last week, I found an ad for an online conceal carry certificate. I was originally charged $49. Then I see another charge for $118.62. I did not authorized this . I was upset and called the phone number listed and spoke to a person who would not refund the charges. This is like a scam. They hit you with a low price, and then add on more charges to my debit card.Sounds like a bait and switch. I felt very uncomfortable dealing with them. All I want is a total refund of the charges, $49. + $118.62

      Business Response

      Date: 01/14/2025

      Please note that you initiated a chargeback with your bank in April 2023. At this time, we consider the matter closed.

    Concealed Coalition, Inc. is NOT a BBB Accredited Business.

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