Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company billed me on Sept 7, 2023 for $288 and I contacted my bank to dispute the charge and was credited back $288 while the investigation was pending. The phone number provided for the DomainListing in 2023 did not work and I could not get in contact with the company. After a few months, the bank closed out my case and I kept the refund. Now, out of the blue the company charged my account again for the same $288 on 9/9/2024 without my permission. I contacted my bank and disputed the charge but this time my bank reversed the charge. I called them and they told me to contact the company and I told them that I did not have a number to call. After my third call to my bank, I received a phone number which is ************. I called on 2/4 and 2/5 and the number has a recording stating "phone support is not available and send a chat". I DO NOT HAVE ANY INFORMATION REGARDING AN ACCOUNT OR EMAIL ADDRESS TO CHAT WITH ANYONE. The phone number does not work and there is no other options to contact the company. I will need to close my business account to keep this company from fraudulently charging my account without my permission. This company needs to be fined for annually charging client's accounts without a subscription or permission. I do not not what services they are billing me for because I DO NOT HAVE A DOMAIN LISTING.

  Business Response

  Date: 02/05/2025

  Please send proof of payment.... Copy of the cashed check or the last 4 of the card.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I run an all-volunteer association, ******************************** in *********, **. Per other complaints, our organization received a very misleading "invoice" from Domain Listings LLC that appeared to be a renewal for our association's website domain. We were charged $288. I am reporting false and misleading marketing acts by this organization and want a full refund. I called their office and the women I spoke to hung up on me almost instantly when I asked for a refund.

  Business Response

  Date: 01/22/2025

  I'm sorry but it does state in big bold letters that THIS IS NOT A BILL. 

  I will submit this for a refund.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22844345
  
  I am rejecting this response because: While we appreciate that you are "submitting this for a refund," we will only accept your response after these items have been completed: 1) we receive the refund; 2) we are removed from your mailing list; and 3) our organization's listing is completely removed from your website. In other words, not only do we want "Verified" removed, we want to not be listed on Domain ************'s website in any manner. Thank you for your swift action.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/24/2025

  1 You can wait 3-4 weeks business days for refund for the remaining months. 2 You already been removed from OUR mailing list

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22844345
  
  I am rejecting this response because: I will wait the 3-4 weeks. I expect by that time, per our request, you will have also completely removed our listing from your website.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2023, we received a misleading bill from this company, who had mined data about my small business from public records sources. They were "posing" as my domain listing company and their letter stated that my "annual listing" was due for $288. I unwittingly paid this bill online, thinking it was my regular website domain fee. After paying, I realized that I had been scammed and went to my bank to dispute the charges. The bank did not approve the dispute, and I presumed it was because I went to their site and paid them voluntarily, even though it was under misleading/false advertising that I thought I needed to pay them. I let it go and took it on myself for allowing myself to get scammed, and ignored all of the other multiple of pieces of mail I continued to receive from these scam artists. When going through my bank statement for November 2024, I saw ANOTHER charge on my account, which I definitely did not authorize or initiate, for $288.00 on 11/04/2024. I called the number for the business ************ and when the lady said "how can I help you" I told her I need help getting my money back from them which I did not authorize them to take. She hung up on me. I called back several times and she hung up. I used a secure connection to visit their website (I was hesitant to even go to their website because it is a scam and I didn't want to get hacked or scammed again), and discovered that there was an account set up with my credit card in it. I assume this happened because when I initially fell for this scam in 2023, I thought I was logging into my LEGITIMATE web hosting company and I gave them my credit card information but I DID NOT AUTHORIZE any other charges other than the initial scam charge in 2023. I deleted my credit card information from their website and canceled my "account" that they claim I have with them. I never intended to do business with this scam company and I certainly never intended to have an account with them. This is fraud and a scam.

  Business Response

  Date: 01/16/2025

  This was a on line payment/account that you set up, that is why your card info is on file. What we send out is an offer for a website listing. No refund will be made for 2023

  Removed from OUR mailing list

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Domain Networks sent a flyer advertising "Website exposure" services to the **************** of the Nazarene three times between August 1 and December 9 of 2024. Each of these flyers were designed so that they would appear to be an invoice. The format included a "please remit by date", A box with an amount to be paid, the implication that the payment was for the domain of the church's website, and a line indicating "please make checks payable to "Domain Networks." Although the flyer includes language indicating that the flyer is not a Bill, our bookkeeping staff did not read that language carefully and sent three payments on 8/12/24, 9/30/24, and 12/9/24. We dispute the payments on 2 counts 1) because the flyer implied we owed the money and 2) the "service described in the lesser font on the page describes a 12 month service which purportedly we would have purchased on 8/12/24, however, the apparent "invoices" were sent within weeks of the supposed annual subscription and the company kept repeat payments.

  Business Response

  Date: 12/11/2024

  Hello,
  
  Thank you for reaching out. I emailed the customer back asking for proof of payment to issue a refund. We only charge $289.00 for our services. So, the other two charges of $288.00 would not be affiliated with us. I am happy to issue a refund. I need their information to locate their transaction. Also, to clarify - The letter they received is NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional. 
  
  Thank you,
  Domain Networks 

  Customer Answer

  Date: 12/13/2024

  Complaint: 22663536
  
  I am rejecting this response because:
  As I explained in my original complaint, although the flyer from the company does state it is not an invoice it is written in a format and uses language that makes it appear to be an  invoice. As to their request that we must provide proof of payment, we have submitted to BBB a summary of payments paid to Domain Listings on three occasions, printed from our church's bank. We can further verify these payments to BBB. Please indicate the type of verification BBB is requesting. The company continued to send these deceptive communications to **************** of the Nazarene even after we had, according to them, already purchased a one year service from them. These repeated communications appeared to our bookkeeping staff to be additional invoices. Finally, the company's claim that  they are not associated with a charge of $288 is clearly false. Their flyer sent in August 2024 includes the language "Please remit payment...by September 10, 2024, with an indicated amount of $288.

  
  Regards,
  
  ****** *******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 01/10/2025

  Hello, 

  Thank you for reaching out. We are Domain Networks NOT Domain Listings. We are NOT affiliated with them. Also, I asked the customer for proof of payment because in our systems we have no record of them making a payment to us. If they did make a payment I would like to issue a refund. Thus, I need to have their payment information to achieve this. I informed the customer we ARE NOT affiliated with ********************** and that they need to contact them regarding those payments. 

  I apologize for any confusion.

  Best,

  Domain Networks 

  Business Response

  Date: 01/16/2025

  We are not domain networks....... ************ made one payment to domain listings 8/16/24 in which I can refund for the remaining months only of $168. 

  Customer Answer

  Date: 01/21/2025

  Thank You for assisting us with the complaint against Domain Listings. My purpose in sending this message to BBB is to clarify what we believe is important in the outcome of this complaint. Once we became aware of the deceptive communication received from Domain Listings I contacted BBB. You are the third BBB office with whom I have had communication. I have learned that this is because Domain Listings is a network of similar organizations legally separate, but coordinated in their strategies and in their efforts to target vulnerable organizations. Our church received three notices disguised as an invoice between August 2024 and December 2024. Our bookkeeper paid funds to what she perceived as the entity sending the notice.  I have attached a screen shot of my search of our church's checking account, looking for expenditures paid to "Domain Listings". The Bank shows three payments between August and December.  I have also attached two notices we received from a "Domain" entity. One asking for checks to be paid to "Domain Listings" (August) and one asking for payment to "Domain Networks" (December). I was unable to find the notice received for October, though my bookkeeper tells me that it followed the same format. My point is that even though these notices were technically from different entities (the business addresses were different and the second word in the business title was changed) nevertheless, when the bookkeeper coded payments as "Domain Listings" in all three cases the funds were accepted. I am not a legal expert, and it is possible that these "companies" have legal deniability. As I understand the response you most recently received from "Domain Listings" they claim to only have knowledge of the initial transaction in August and are offering to refund the portion of whatever they deem to be the "remaining service" we paid for in August. Frankly we would like to ensure that this business ("these businesses") be known for their deceptive advertising used to  prey on the unwary staff member who is simply trying to do their job. This is a more important outcome for us than the refund of some minor portion of the substantially greater total we paid to them. If accepting the small refund they appear to be offering will indicate by your records that they are conducting business in good faith, we would rather reject the offer and indicate our continued complaint that some entity named "Domain" received payment made out to "Domain Listings", kept it, did not contact us about an incorrect payment, and continued to communicate with us as if we owed a monthly amount (yes, I realize with deniable disclaimers in the longer text) that deceived our bookkeeper. 

  Customer Answer

  Date: 01/21/2025

  My original message did not send these files. I am attempting to resend them. 

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22663536
  
   
  Thank You for assisting us with the complaint against Domain Listings. My purpose in sending this message to BBB is to clarify what we believe is important in the outcome of this complaint. Once we became aware of the deceptive communication received from Domain Listings I contacted BBB. You are the third BBB office with whom I have had communication. I have learned that this is because Domain Listings is a network of similar organizations legally separate, but coordinated in their strategies and in their efforts to target vulnerable organizations. Our church received three notices disguised as an invoice between August 2024 and December 2024. Our bookkeeper paid funds to what she perceived as the entity sending the notice.  I have attached a screen shot of my search of our church's checking account, looking for expenditures paid to "Domain Listings". The Bank shows three payments between August and December.  I have also attached two notices we received from a "Domain" entity. One asking for checks to be paid to "Domain Listings" (August) and one asking for payment to "Domain Networks" (December). I was unable to find the notice received for October, though my bookkeeper tells me that it followed the same format. My point is that even though these notices were technically from different entities (the business addresses were different and the second word in the business title was changed) nevertheless, when the bookkeeper coded payments as "Domain Listings" in all three cases the funds were accepted. I am not a legal expert, and it is possible that these "companies" have legal deniability. As I understand the response you most recently received from "Domain Listings" they claim to only have knowledge of the initial transaction in August and are offering to refund the portion of whatever they deem to be the "remaining service" we paid for in August. Frankly we would like to ensure that this business ("these businesses") be known for their deceptive advertising used to  prey on the unwary staff member who is simply trying to do their job. This is a more important outcome for us than the refund of some minor portion of the substantially greater total we paid to them. If accepting the small refund they appear to be offering will indicate by your records that they are conducting business in good faith, we would rather reject the offer and indicate our continued complaint that some entity named "Domain" received payment made out to "Domain Listings", kept it, did not contact us about an incorrect payment, and continued to communicate with us as if we owed a monthly amount (yes, I realize with deniable disclaimers in the longer text) that deceived our bookkeeper. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/21/2025

  You will only be refunded for the one payment made to Domain Listings for the remaining months. Any other issues you need to contact Domain Networks the company that you have been paying.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22663536
  
  I am rejecting this response because I have explained that the actions of Domain Listings are clearly misleading, predatory and intended to confuse while maintaining technical deniability.  The pittance of a refund offered as opposed the the amount we have paid under false pretenses does not begin to compensate for the intentional confusion inflicted. We reject the highly unsatisfactory compensation offered and wish to make it clear that we wish the record to show that Domain Listings participates in dishonest business practices intended to deceive.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/24/2025

  AGAIN.. YOU WILL BE REFUNDED FOR THE REMAINING MONTHS FOR THE ONE PAYMENT MADE TO DOMAIN LISTINGS. YOU WILL NOT BE REFUNDED FOR SOMETHING THAT WAS PAID TO ANOTHER COMPANY....

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove our company from this company's mailinglist for domain listing for *********************************** ****************************

  Business Response

  Date: 01/10/2025

  ALREADY REMOVED

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends out unsolicited scam letters to my business that look like bills for listings on their site

  Business Response

  Date: 12/20/2024

  Removed from OUR mailing list.

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the treasurer of *********************. Our bank was charged ****** on Dec 12, 2024. We did not authorize this and we do not use their service. I have attached a portion of our bank statement that shows we were also charged that same amount exactly one year ago, but they refunded us the money when I called them. I called this morning to see if they would refund the current charge and the person I spoke with hung up on me several times. The church would like to be refunded the amount charged and to be taken off any contact list they have.Thank you

  Business Response

  Date: 12/17/2024

  This was set up on auto pay last year by **** ******** online..... This transaction has already been refunded yesterday 12/16/2024 

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would like to add that the initial letter received from Domain Listings was very misleading.  When I paid online I did not set up to auto pay.  I believe if you pay online, you are automatically set up for auto-pay.  I would also like to add that when I called to have this issue resolved, the person who answered the phone was hateful, rude and used terrible language and hung up on me multiple times.  I said or did nothing to provoke such behavior from her.  I was finally able to get in touch with  ***** by reaching out through their website and she immediately helped me and in a matter of minutes refunded the money.  It is my hope that whomever this hateful person is will be dealt with accordingly and this company will cease to send out misleading solicitation statements. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/17/2024

  REMOVED FROM MAILING LIST......

• Initial Complaint

  Date:12/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our organization received a very misleading "invoice" from Domain Listings LLC that appeared to be a renewal for our company website domain. We were charged $288. I am reporting false and misleading marketing acts by this organization and want a full refund.

  Business Response

  Date: 12/06/2024

  You just called yesterday. We don't renew or re-registrar, and again your refund will be in 2-3 business days  

• Initial Complaint

  Date:11/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every year we receive a deceitful, junk mail advertisement that looks like an invoice we owe money for but we don't. We do not do business with 'DOMAIN LISTINGS', never have and never will. I write them a letter to take us off their mailing list but the next year we receive another ad that looks like an invoice owed. We cannot get them to permanently remove us from their junk mail list. This is harassment.

  Business Response

  Date: 11/27/2024

  YOU HAVE ALREADY BEEN REMOVED FROM OUR MAILING LIST..

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22612364
  
  I am rejecting this response because:

   

  I have officially written to this company on our police department letterhead in previous years, advising them to remove us from their mailing list permanently, and yet at this same time of year the next year we receive the same deceitful invoice-looking advertisement from them.  We want to be permanently removed and never hear from them again.  They don't seem to understand what permanent means. I am this close to making an official complaint against this company with the *********************************  ************ should not be allowed to continue deceiving businesses out of money with an advertisement that looks like an invoice.

  
  Sincerely,
  
  ************************************** *** ******

  Business Response

  Date: 12/02/2024

  You have already been removed from OUR mailing list..... We have no control over what other companies send to you.

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22612364
  
  I am rejecting this response because:

   

  They're response, 'We have no control over what other companies send to you.' was obviously written by someone who is very unprofessional.  My complaint is specifically about them 'DOMAIN LISTINGS, not other companies.  Can they guarantee that my police department is permanently removed from their mailing list and will never receive another one of their scam advertisements?  I've put my request in writing to them in previous years and yet at this same time the next year, we're back on their mailing list.

  
  Sincerely,
  
  ************************************** *** ******

  Business Response

  Date: 12/04/2024

  FOR THE LAST TIME YOU HAVE BEEN REMOVED FROM OUR MAILING LIST.....

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22612364
  
  I am rejecting this response because:

  I want a guarantee in writing on your company's letterhead to me personally that we will not be put BACK on your mailing list like you've done in the past.  You've removed us in the past, then put us back on it.

   

  Sincerely,

  
  ************************************** *** ******

  Business Response

  Date: 12/05/2024

  NO LETTER WILL BE SENT. YOUR INFO HAS BEEN REMOVED

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22612364
  
  I am rejecting this response because:

  I understand we've been removed from your junk list.  I want a guarantee in writing that we won't be put back on it.

  
  Sincerely,
  
  ************************************** *** ******

  Business Response

  Date: 12/06/2024

  THIS IS YOUR LETTER THAT YOU HAVE BEEN REMOVED FROM OUR MAILING LIST.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to discuss a partial refund, which I was told was allowable, and the receptionist *** was very rude and would not tell me how much my refund would be. She hung up on me three times. We have paid $288 and she would not answer any questions about our refund. My colleague called and she hung up and was rude to her also. I question whether this company is a scam. She would not give me a reference number for my call or anything.

  Business Response

  Date: 11/08/2024

  Like I told you once before your refund will be for the remaining months... All I can do is submit your refund request. The dollar amount is up to upper management.

  PO BOX 389 LULING LA

  Customer Answer

  Date: 11/09/2024

   
  Complaint: 22531100
  
  I am rejecting this response because: I would like to speak to upper management because *** told me she was the supervisor . I would also like a call back with a personal apology from *** for hanging up on me 3 times and my President of my organization one time. *** is rude and has no respect for the customer. 

  
  I would also like to know my refund amount for my organization.
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 11/13/2024

  The call was over with which ended in have a good... All your questions have been answerd more than once. I dont deal with rude people.... 

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22531100
  
  I am rejecting this response because: *** is the rude person in this situation and I would like it documented on your website that this business is not consumer friendly. They take your money, in my case $288 and refuse to answer questions from the consumer and refuse to put you in touch with upper management of the company, Domain Listings.  
  I also cannot understand how the person, ***, whom I am complaining about is speaking for the company when she tells us in her own words there is upper management.

  So no, we are not satisfied.
  
  Sincerely,
  
  ******** ********